Mighty Ape

They have items at good prices but fail to deliver the actual item, as displayed and the information they provide you as the buyer. This has happened multiple times with Mighty Ape NZ (MA). They will always blame NZ Post, but as the seller, MA is accountable for the sale and delivery to the customer and support thereafter. Instead of looking at this as a problem, they continue to use NZ Post as their preferred courier company. Private courier companies will ensure that they deliver as promised otherwise this would be a breach of SLA and financial loss for the delivery company. I would avoid MA for items that you want ASAP and go buy the item from a retail store and get the item immediately. Their customer service is terrible, always looking to blame someone else but never seeing the bigger picture from the consumer's side. After having this happen a lot of times to me from MA, I can definitely advise consumers not to use them for anything urgent or unless you are prepared to wait for late deliveries and follow-ups with both MA and NZ Post.

My favourite online store. I am confident to purchase from here as I have never had any issues with a refund process - literally better than any other store in this regard. Even if a product is slightly more expensive from here, it still might be worth it.

They used to be good but my recent experience was terrible. Their dispatch is sloppy which is very frustrating when you preorder a game, so forget about receiving your game on the release day. Their customer service is a joke, they can't cancel the order when it hasn't been shipped yet suggesting a return when it arrives a week later. And they are not cheaper than JB HiFi or Warehouse when it comes to new games, so what's the point

During the AKL lockdown I picked up an item and the whole process was seamless. The lady was kind and the instructions were clear prior to my arrival and also once I arrived. It was safe, contactless and would definitely pick up again.

Easy to order, item in stock, was able to pick it up the same afternoon with my 2-wheeled vehicle for contactless delivery. Super speedy and efficient. Thanks.

It was very easy to complete this order and the delivery time was awesome. I was kept informed of what was happening the whole way. Great job Mighty Ape!

Mighty Ape are a couple steps beyond what you'd expect from a retail store. They are super communicative if there are any delays in shipping. And when they do ship, they have this Uber-styled interface where you can track your incoming delivery. 21st Century shopping took a while, but this is pretty much it.

Awesome click and collect during lockdown.