3 of 5 stars

Sorted by date
22/01/2020
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Ming(1 review)
with a customer service like this you have lost another loyal customer since 2012. good luck and thanks for the fish
Reply by PB Technologies:2020-01-23
Hi Ming, Thanks for taking the time to write to us and we're really sorry to hear about your poor experience at PB Tech. We would really appreciate the opportunity to look into this for you so we can make some improvements for the future. We'll PM you now and if you could respond with a few details, we'll make sure to pass your feedback on to the right people. Apologies again for your troubles and we hope we can get to the bottom of this as soon as possible. Thank you.
15/01/2020
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Jack(1 review)
Very professional & patient! Beautiful mind & happy trade! To Rep Hellia @ PB Albany Auckland !
07/01/2020
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Benahs(1 review)
Bought two mice last week (Hamilton branch) and the products and service were good. Only annoying thing was that I wanted one of the Corsair mice that were on display connected to a PC. But that was the only one they had. So I bought Logitech. Other than that, all fine.
04/01/2020
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psilan(1 review)
Good prices but after sales support is terrible. They had a price promise and I tried to get a refund of the difference when they dropped the price of a product before my items arrived via courier. They pretended to not understand me and just decided to ignore my emails after their first response.
Reply by PB Technologies:2020-01-06
Hi there, Thanks for taking the time to write to leave a review. We're really sorry to hear about your experience with us and if this hasn't been sorted out already, we'd really appreciate the opportunity to look into it for you. We'll send you a PM now where you can respond with some order details. Apologies again for your troubles and we hope we can get to the bottom of this as quickly as possible. Thank you.
30/12/2019
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Matt(1 review)
I have been a long time customer of PBTech and have found them to be absolutely flawless in delivery. They have a great team in almost every branch I go to, and I'm happy with the level of service I receive.
20/12/2019
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Josh(1 review)
I have order a graphics card and they sent me a cheaper version of what I have ordered. Also, I have received a PC case next day which it was damaged. I had to ring up the customer service twice in a row and I could not get the all the parts for my PC which was bought for a gift for myself. The worst shopping experiences ever. I will never buy anything from this store again.
Reply by PB Technologies:2019-12-31
Hi Josh, Thanks for getting in touch and we're really sorry to hear about your experience with us. If this hasn't been sorted out for you already, I'll send you a PM now where you can respond with your order details and we'll be happy to look into this for you. Apologies again for your troubles and we hope we can get this sorted for you as quickly as possible. Thank you.
12/12/2019
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Adrian(1 review)
so bad customer service, and stock management system. i ordered last 1 stock, but they gave me an ex-demo without any explain. and i complain about these situation on their web page, still do not get any response
Reply by PB Technologies:2019-12-12
Hi Adrian, Thanks for getting in touch with us and we're really sorry to hear that our team haven't gotten back to you with a response. We'll PM you now where you can respond with your order details and we'll be happy to look into it for you. Thank you.
11/12/2019
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Meeks (1 review)
if you want to have a bad day go to PBTECH PENROSE. Worst customer service ever and I’m not one to write reviews but the fact that if was so bad I had to write one. Not helpful at all. not interested in helping or looking to ask if we need help. They’re cold looking, unfriendly, unhappy everything else anyone could think of unhappy people. It’s a gadget shop for goodness sake and people are wanting to know what’s the best thing to buy from as small as asking for the right generic charger head for iphone something that will suit our needs that’s all we ask! And then they don’t have all their products on shop floor so I can choose myself which is the better option but yet they have a heap of boxes piling up of the same products! it was blinking annoying, I will never go there ever again...Run by money hungry people o reckon. Clean up your customer service and then maybe you’ll have long term loyal customers
Reply by PB Technologies:2019-12-11
Hi there, Thanks for taking the time to write to us and we're really sorry to hear about your bad experience at our Penrose branch. We want to ensure that all of our customers are happy and finding what they need in our stores, and we apologise that this wasn't the case for you. We'll send you a PM now and we would really appreciate it if you could please provide us with some more details so we can pass your feedback on to our team to look into and make some improvements. Thank you.
05/11/2019
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TonyS(4 reviews)
I have never had any problem with them when purchasing items online. So I cannot verify how they deal with issues. Different story when I visit their stores in Auckland. To put it simply, it is not a good 'vibe'. Their staff seems unhappy, detached and dismissive. I would definitely suggest to improve their customer service skills.
Reply by PB Technologies:2019-11-06
Hi Tony, Thanks for taking the time to write to us. We're really sorry to hear about your experience at some of our stores. We want to make sure we provide excellent customer service at all times and apologise that this wasn't the case for you. We would really appreciate the opportunity to pass your feedback on to our team if you could please respond to our PM with some details to help us out. Thank you and we hope you have a better experience with us next time.
08/10/2019
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Lou(1 review)
So shit! Sold me a broken GPU I needed it for work payed 350.. then when I took back they won’t give a refund in cash will only give a bank transfer even tho dragon pc down the road the GPU.... I don’t have 900 bucks to blow on GPU! Now I have to wait days for a new GPU probably lost my work contract now. Thanks PB tech.. you don’t give a shit about your customers!
Reply by PB Technologies:2019-10-10
Hi Lou, Thanks for taking the time to reach out to us. We're really sorry to hear that. I would love to look into this for you if you could please respond to our PM with a few details regarding your purchase/refund. Apologies for your troubles and we hope we can get to the bottom of it as quickly as possible. Thanks.
08/10/2019
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Jackson230(1 review)
Visited the Tauranga PB Shop, great service and range of products, have ordered on line from Website previously and my order arrived next day!
05/10/2019
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yocoholo(2 reviews)
Superb customer service. Always tries to get you the best price and keeps records of your previous purchases so you dont have to
30/08/2019
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puboff(2 reviews)
Claimed warranty on a monitor last year as screen has gone fuzzy and had dead pixels. Estimated time-frame was approximately 4-6 weeks. The monitors panel had been replaced with a new one and it fixed my fuzzy and dead pixel issues. The warranty for the monitor was all sorted in less than 3 weeks! Thank you to the team at PB Tech Manukau! Good service, one-stop shop for computers & electronics!
26/08/2019
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Darrel(2 reviews)
Pb penrose has been my go-to for years now. No complaints other than the terrible car park.
18/08/2019
Edited 21/08/2019
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Simon(1 review)
Ordered a phone on the 17th August. PB Tech's website had indicated that it was in stock. Paid by bank deposit which was sighted as being their preferred paument method for faster processing (avoiding the extra 2.5% they charge for card payments at checkout). Website indicated delivery would be within 5 working days. Recieved an automated email directly after placing the order to say estimated dispatch would be the 26th August. That's potentially 9 days after my order. At no time while making the order did I recieve any alert to indicate any potential delay beyond the 5 days. That came in the form of a seperate email very quickly after they had my payment. UPDATE: Contacted PB Tech and issue has been resolved. Customer support dealt with it and the phone was shipped directly from a branch. In the end all ended well with delivery being prompt.... still a bit puzzled by the initial correspondance.
Reply by PB Technologies:2019-08-21
Hi Simon, Thanks for taking the time to write to us. We're really sorry to hear about your experience with your order. We completely understand your frustration around this, especially with initially being told that it would take 5 days. Sometimes things can happen out of our control during the delivery process but we'll be happy to look into this for you. I'll send you a PM now where you can reply with some more details. Apologies again for your troubles and we hope we can get to the bottom of this as quickly as possible. Thanks.
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