Sorted by date

3 of 5 stars

What can I say? Saw their website is 100 aud cheaper than most shops at Australia and items were stated instock and ships today. So decided to buy since they have a good reviews on google map. But the items still not been shipped even though I bought yesterday. I call it false advertisement. Instead of ships today they should have written ships within 2-4 days. If I receive my items in time and I am happy to give a positive feedback. For now it’s negative feedback from me.
Edited 20/02/2019
I deal with PBTech for the occasional personal purchase and quite often for work because their site is quite frankly the best in the country and delivery is prompt. If you have to deal with customer service though beware.
I've done a bit of shopping here over the last decade. Mostly online but a few small pieces in the Wellington store. Their prices have always been top notch and availability is usually really good. No bad experiences to date.
Edited 08/02/2019
DO NOT ACCEPT SERVICE FROM "ERIC LI" AT PBTECH HENDERSON UNDER ANY CIRCUMSTANCES, theres another review down below by ETC where a similar thing happened.They tried to sell me a computer fan for $120 total because they didn't sit my original fan correctly and said there would be no refunds if it made no difference. computer didn't even start when it got home after they took out and put the ram back in because the ram was in wrong, i brought it back it they took the ram out and put it back in and then they lied that there was nothing wrong with it and they didnt touch the ram and lied that my cpu, cpu cooler, ram and graphics card were all faulty . Extremely fast sales. service is a bit too fast and it leads to careless mistakes.
Reply by PB Technologies:2019-02-08
Hey there, thanks for taking the time to write to us and we're really sorry to hear about your experience. We can understand your frustration around this and would really appreciate the opportunity to investigate further to make things right. We'll send you a PM now where you can give us some details and we can forward this on to our Service team.
Great prices, especially during sales, and quick delivery. They have a large variety of items as well. In-store service can be improved, so I try not to go to a store unless I need to save on shipping and know what to get.
OK so 95% of the time PBTech is great - the products are competitively priced and the shipping is usually pretty prompt. If it's a bad experience it's the absolute pits. I had to take them to small claims court because of an incorrect chair they sent me. The 'customer service' wasn't malicious - just grossly incompetent. It took over two weeks at times for them to respond to a simple email, they sent a truck to my house without telling me - just some guy showing up on my doorstep asking me if there was something to pick up (I had no idea who he was or what was going on). It ended up going to small claims court which I won. I had been a long time supporter of PBTech but it on it takes one bad experience to ruin a relationship. I prefer to use other suppliers now (computerlounge, paradigmpcs, playtech, mightyape, ascent, etc). Steer clear of them if you can unless you're really confident you won't need to return, refund or support (even if you're in the right they still won't help).
Reply by PB Technologies:2019-02-01
Hi there, we're really sorry to hear about your poor experience with us. You shouldn't have to wait for 2 weeks to get a response to your email, clearly, something has gone wrong. Likewise, we can understand your frustration with having a truck driver just appear at your house with no warning. Sorry about that. We would love the opportunity to investigate further to see if we can work out where our systems have failed us and deliver a better experience moving forward. We'll send you a PM now where you can share your details if you're able to help us improve our service moving forward.
Mainly use the Penrose and Manukau stores, they have a wide variety of products. I have purchased quite a few number of components and cables over the years but only decided to do a review today. Easy to pop in and grab what you need. Rarely use delivery as these stores are close to work and home.
Fast delivery just before Christmas for a last minute gift. Highly recommend.
Really great service and awesome deals if you can catch their sales. Website is easy to use, plenty of filters up to date and mobile friendly.
The fixing cost (241NZ$) is even higher than the price of the tablet which I buy from the same store (221NZ$), I'll never come here again.
I ordered a cleaning cloth and duster several months ago, and I keep getting promised it will be delivered soon, only to get more emails delaying it further. I do not understand why it takes months to get one small item. Also, I never get any answers to my email queries, and the in-store staff are very unhelpful. When I have gone in-store the staff are laughing and playing on their phones when I could have used some help. I have nothing good to say about my experiences with PB Tech.
Please beware that if the product you buy from PB Tech is some how faulty or not as you expected then good luck with customer service, I have an ongoing battle with them over a faulty device and now having to resort to the commerce commission.
Fast, competitive pricing, good support/returns and great sales.
Sorted by date
Old reviews

Ratings older than 1 year are not included in the average rating.

Edited 12/01/2019
Great range, competitive prices. Been a customer in Auckland and Wellington on and off for years, and probably a dozen times since they opened in Christchurch. For some reason I'm always made to feel like I'm a nuisance when I visit the Christchurch store however, none of the counter staff look happy. I dealt with a sales manager once, he was a real smug bastard. Go figure, must be a lame place to work? The culture is obviously pretty toxic. Notwithstanding, they have a great range instore, and I'll usually compare their price on what I'm after. Pretty good, but not my preferred supplier for these reasons.
Edited 18/11/2018
Over the past few years I've gradually found myself buying more and more of my tech from PB Tech, and for good reason, the shipping (though I wish it slightly cheaper) is always fast, I have never had an issue with stock and the one time I've had to make a warranty claim was completed like a cham. They also seem to be one of the few (actually in NZ) stores interested in some of the more obscure brands. All in all, I find it hard pressed to fault them, now if only they could open some more physical stores in the South island.....
Page 1