NZs Largest Computing Retailer
10 Stores + Service Centres
Fast Shipping, Easy Returns

http://www.pbtech.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated PB Technologies (6.93)
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  • Perfect
    A Frequent customer. Always had a satisfactory experience whether shopping from online store or physical store. Prices are always much lower then other stores and it's definitely worth signing up to the emails, I have found many great deals though those that I would have missed otherwise. A++ don't change PB Tech.
    10 hours ago
  • Excellent
    Good range and competitive prices. the sales are worth being on an email alert for. I work close to the CHCH store which is also very handy. Over the years I have purchased various items, including a graphics card, laptops x2 and other various peripheral shemozzle. Once I was sent a web-order twice, which meant I had to take an item back to the store... a minor inconvenience, but the regular service and selection of stock is excellent. Recommended for sure.
    6 days ago
  • Perfect
    Great store, good products. Excellent Deals.
    6 days ago
  • Perfect
    Just bought my second gaming PC and both times the guys I've interacted with at PB have been exceptionally helpful.

    I'm not too knowledgeable myself.. however any query I had was answered and every part of my computer was explained in detail why it would best cater for my needs. I got a real sense that they guys really did have a passion for what they were selling me.

    Will recommend to all friends and family for their tech needs in future!
    7 days ago
  • Perfect
    I required a new personal computer. the prices was good, the service was good, the computer is good.

    PB technologies number 1.
    8 days ago
  • Perfect
    whole sales price for endusers. well done PB.
    27 days ago
  • Perfect
    I was searching on pricespy for an upgrade to my exisiting phone and noticed PB had a sale so I went to check their site and prices was lower than I had imagined! Shipping was unbelievable fast and the ordering process was very simple. I would definitely order from them again.
    29 days ago
  • Terrible
    Purchased online with a credit-card and then was later told (after doing all the chasing) they couldn't supply the goods. So naturally I asked the order be cancelled and my money refunded on my credit-card.

    I was then told by their online support staff on the phone that I might have to wait weeks to be refunded. In the end I had the credit-card company force PB Tech in returning the money. A complete waste of time and a very poor attitude towards their customers.
    1 month ago
  • Perfect
    By far the best technology retailer in the scene! I've spent tens of thousands at various tech stores and PB takes the cake with everything! They offer all the latest tech at a very competitive price and always have stock around for you to have a look at before purchasing. I have spent hours just wandering the stores and having a look at all the stuff they have and I will never get sick of it! I've been to Computex 2016 and believe me when I say walking around the Penrose store gaming department gave me the same feeling as when I was walking around Computex looking at all those custom PC builds. I've checked out other stores in NZ and they don't even come close to what PB has to offer!
    One of the best things about PB is how genuine their customer service is, I've dealt with their online store, Manukau, Penrose and North Shore branches and always have a good chat with their staff when going in as long as they aren't too busy. Try get in contact with one of their staff personally because that's when the real VIP service kicks in, prompt replies, great advice and always a pleasure dealing with them.
    I once bought a monitor there only to find it was on sale a few days later, luckily for me they gave me a refund for the difference which was a nice gesture. They also price match on the spot unlike some other retailers haha. I can confidently say that PB does indeed have the best prices everyday.
    1 month ago
  • Perfect
    Went into a store with a good idea of what I wanted. I already knew the prices were pretty decent from earlier research.
    A staff member asked if I needed any assistance, I usually just like to browse around on my own though.
    Because one of the products I wanted was a keyboard, it was great they had some out on display that I could feel and test. Maybe adding even more range to test like Steelseries would be good though.
    I also knew which mouse I was certainly getting, but they had one out on display to have a whirl with which was also nice. Like the keyboards, maybe having even more range for other people to test would be nice.
    Overall staff seemed friendly, prices were good, store was clean and cool.
    1 month ago
  • Terrible
    Terrible. Products finally arrived far after the expected estimate and were broken and I had to fight to get replacements. Customer service was terrible. You have to waste so much time and money (return postage, or return delivery at your own expense) it is just not worth it. There are way way better computer parts stores in Auckland with similar prices if not cheaper... computer lounge and kiwi gamer just to name too, great service and products.

    AVOID PB TECHNOLOGIES AT ALL COSTS.

    I am so glad I tried to give them a test run before using them as my main supplier for my business, what a fail.
    1 month ago
  • Good
    Have brought a few items from them over the past years and it always arrives in fairly respectable time, and is well packaged.

    The miss side of things is really to do with the in-store stock count. I have been into a store several times when it says '1' or '3' in stock but the stock is never actually present. Maybe i just got unlucky those times but its annoying to be told yup its in stock on the phone only to make the trip and find its not.
    1 month ago
  • Barely acceptable
    I've ordered a few times from PB Tech and while the price is good, delivery is a clown fest. If you're wanting something delivered in a hurry then don't order with them.

    I've also contacted them before to ask for a delivery estimates and had conflicting information. Once it was taking so long to get something delivered that over a week later I called them to ask when it was going to be delivered, the item had actually been delivered that morning, but the guy on the phone had no idea.

    Seems to me that their internal systems are a mess
    2 months ago
  • Barely acceptable
    They have decent material and a lot in stock but what royally pisses me off is that the price is ALWAYS WRONG. You look on their website, see an item advertised for say 100$, you deem that price to be fair, so you head over to the store, grab the article go to the counter and it turns out it's $110 or whatever.

    Whenever I go there and whatever I buy there, I nowadays ALWAYS bring a a printed screen dump of the item advertised at $100 so that when they want to charge me $110 I can show them that - once again - the price in the store is NOT what is listed online.

    Believe me, they pull this trick on you, every, single, time.
    3 months ago
  • Very Poor
    Asked my wife to pick up SSD's from Wellington Branch, Jared told her that the SSD I ordered fails a lot, and got her in quite a fluster, She rang me and put me on to Jared. I asked why they still sell them if they fail so much, what the failure rate was, how many they have sold and how many have failed, and he said he doesn't know. But suggested that I get a more "reliable brand", like a samsung, kingston or sandisk, I said sure lets do that then, he then told me I'd have to pay the price difference. It just came across a dirty underhanded tactics to upsell. I'm advising against anyone shopping at this store. +1 star for good price though.
    3 months ago
  • Poor
    Disgusted with the Hamilton branch service team. Wouldn't cover a faulty D.O.A motherboard because a PCI-E clip was missing from the board. So they claimed it as user damage. Ended up having to pay damages. Will definitly not be using them again for service repairs.
    3 months ago
  • Very good
    PB is a good all round company with a physical shop that's handy to the Southern motorway if you want to inspect something or deal face to face with someone.

    My impression is that it's a place where an experienced user will be more comfortable - I don't really mean that as a criticism, it's just that the helpful and friendly staff will tend to steer you to *their* preferred option (presumably the highest-margin one - I guess that's part of the secret of their success), so you'll get the most out of the experience if you know exactly what you want (price/features/etc.) even if you haven't yet identified the exact make/model when you walk in the door.

    They have a huge range, but (as the previous reviewer points out) not always the best price. Well, you might be willing to pay a little extra to shop from an actual store or to wait for a price drop (Use pricespy's alert system!)

    My pet hate is having to pay for freight to return faulty items (why should I incur that cost?) so even when I buy on-line, a physical store that you can drop an item back to is a bonus, especially if the item would be difficult/risky to wrap and send (e.g. a flat panel monitor).
    4 months ago
  • Decent
    Have to be honest here - prices are not very competitive unless you get them on sale or negotiate when placing a large order. Customer service can be hit or miss. Sometimes I leave with a smile, sometimes I am horrified at what they can put their customers through. All in all, the positive experiences outweigh the negative, so this tips the review toward favourable.
    5 months ago
  • Perfect
    Always had a great experience with pb, they are my preferred retailer. The few times I have had problems with things they tested it straight away confirmed the fault and replaced it with a new item.
    Best store in NZ in my opinion
    5 months ago
  • Very good
    Always been great. Only slight is that PB's return policy requires a 20% restocking fee, though I've never had to use it.
    6 months ago
  • Perfect
    Good service in store, store is generally tidy and easy to find products. Staff are friendly and have always been helpful in the past.
    6 months ago
  • Very good
    Although their prices are something to be questioned about (eg discount on an item when it hasn't even been discounted), my experience with PB Tech has been pretty good. I must have been one of the lucky ones!
    8 months ago
  • Poor
    Ordered on April 8. Contacted PB Tech on the 13th to ask why the order hasn't shipped and it turned out an item was out of stock and it would be 2-3 days before more stock would arrive. A week later with no contact and my package still hadn't been shipped. I contacted PB Tech again and was told it would be another 1-2 working days. Finally received my package on the 22nd, 2 weeks after ordering.
    8 months ago
  • Very Poor
    PB Tech used to be known for it's service, which it the reason I went to them, even if they didn't always have the lowest prices. I have had 3 bad experiences with them and have gone elsewhere for better service.
    9 months ago
  • Poor
    Selected option to pick up package from local post shop. I was never sent any courier tracking details as promised in initial order receipt. After a few days I checked online to see what was happening, it was listed as being "delivered". I went to the postshop, they had no package for me. Contacted the store and was told it had been signed for by someone with a name completely different from mine. I explained this was not good enough, it had already taken them longer than suggested on the website and it was needed for a birthday present. They said they would have to lodge an enquiry with the post shop. I made several attempts to contact the store over the remainder of the week and was told each time nothing could happen until the phone was found and that they had to wait for the postshop to contact them. Eventually over a week after I placed the initial order the phone reappeared. It turns out the store had addressed it to just my name and the street number of the postshop, which is located inside a large supermarket with the same street number. Strangely, the package had been delivered to the supermarket who happened to find and return it on that day. I was very disappointed with the lack of effort and attempt to sort out a significant issue on their behalf, especially after it turned out to be their error. Communication was very poor, I never received the tracking number as initially promised and was only given this once the package was finally relocated.
    10 months ago
  • Perfect
    Arrived overnight without a hitch
    10 months ago
  • Perfect
    Can't say much about their online store, but the guys in the Wellington retail store have always been amazing to me.
    A while ago, I bought a video card and it turned out to be DoA - instant replacement on the spot when I took it back in without any messing around.
    Not so long ago, bought a video card and it was running at 40% fan speed at idle so was noisy (even though the card temp was only 25c). After talking to the guys in store, we decided that was just how the card ran. Sales guy offered to let me swap the card for another so I ended up going with a card where the fans stop unless the card gets up to temperature - now my computer is silent again.
    All up, great service by the Wellington in-store team and the prices are pretty decent to boot (especially when they have sales). Keep it up guys and I'll continue to be a loyal customer and recommend you.
    10 months ago
  • 2016-01-19 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    Went to return an item after work and got there at 529pm, went inside asked where the returns counter was, they directed me outside, as soon as I walked out they pulled the roller door down on me and said they're closed. I drove there as they charge freight for returns, was told to make the trip again the next day, wouldn't let me go back inside to even leave the item so I didn't have physically come back again. The first guy walked off half sentence, then some big security guard just said no no no no when I tried to explain I could leave the item there. Glad this was my first and last purchase.
    1 year ago
  • This user review is under investigation
    1 year ago
  • Terrible
    Wow, what a true shocker from PB Tech. I've bought items in store (Welly) and found them friendly and helpful. But this was the first (attempted) purchase from them online and certainly the last.

    I ordered a monitor (at a great price) online on Wednesday 21 Oct and got the standard confirmation emails. With little to no communication from them, I followed up a few times over the next two weeks and was told each time it would be 'transferred' in 1-2 days.

    After no monitor had shown up, I emailed on 12 Nov (more than three weeks later) and the response was that they didn't actually have one in stock. Instead, I was advised that I could transfer the value of my payment towards one of their other monitors. But they would offer me only a $20-$30 discount... and that only after I asked for it. Even a quick search on Pricespy showed that these 'discounts' didn't even match competitor prices!

    I explained clearly that I was blown away by their complete lack of customer service, and really disappointed and would take a refund of my money. Their response was "No worries, just need your bank account number".

    With 17 emails back and forth, the closest I got to an apology was literally 'sorry for the inconvenience'. I cannot fathom how badly their customer service team must be run...
    1 year ago
  • Good
    16 Nov 2015
    Epic Fail on their "Cyber Monday" sale - servers woefully inadequate apparently. Added something to my cart several times, only to have it removed later. Ended up empty handed. Poor form.

    April 2015
    Update: Having found their complaints email address, I received a swift and very satisfactory response. As I commented below, my in store experience has always been excellent. A refund had already been actioned, but they'd failed to notify me of this. So 3/10 for this order, but past experience has been a 9/10.

    (Earlier Review: Ordered a product showing plenty in stock. They backordered it 17 feb. By 17 March, having heard nothing, I emailed them. No response. Emailed again 20 march. It's now 27 march, still no response. Filing a complain with Visa appears my option at this point.)
    1 year ago
  • Perfect
    I have used both online and physical stores several times. The employees are helpful and recently I had a good experience getting a price match at the Hamilton store. Will definitely be doing more business with them.
    1 year ago
  • Very good
    Purchased a motherboard that was mysteriously out of stock hours after I place my order.

    Only took them 4 days to order new stock and get it to me. Thats very fast.
    1 year ago
  • Perfect
    Frequent customer. Always had a satisfactory experience whether shopping from online store or physical store.
    1 year ago
  • Perfect
    We've bought a mouse and a cpu cooler at PB Tech Christchurch last week. Their price matching policy helped us save both money and time. The staff was really helpful and friendly. Great experience!
    1 year ago
  • Excellent
    Good prices, have brought back faulty products and used warranty no problem just takes some time.
    1 year ago
  • Perfect
    Great selection, reliable service and good prices.
    1 year ago
  • Perfect
    gg
    1 year ago
  • Perfect
    Purchase Delivery
    Amazing store, owner, goods, system... just wow.
  • Perfect
    I'e always had great experience online and in person at the Auckland CBD branch. The staff especially are extremely friendly and helpful. Prices are very reasonable, and they can usually price match too! Definitely would recommend to anyone.
    1 year ago
  • Perfect
    I mostly Always buy from PBTECH very tust worthy company staff at The Penrose Branch expecially are very knowledgeable and will recommend a good product even if it's the cheapest one over dearer product. I honestly recommend them
    1 year ago
  • Acceptable
    So I brought my gf a kindle for Xmas from PB Tech around $170, brought a hard cover case which was a further $40. Anyhow 4months on the screen has what appears to be a defect, the top left hand corner is all scrambled. My gf tells me she hasn't dropped it or anything, so I'm like okay, I'll take it back to PB Tech, The first guy I give it to, who's a sales rep, is like oh that's fine, we'll replace it - takes it to the repair department, and they're a bit more hesitant. The thing is, visually, this kindle looks brand new, not a scratch on it - I notice later the guys listed on a form he printed out, this is physical damage. Anyhow, 2 days later I get a text, basically saying this will cost me $170 + gst to replace the screen of this kindle.... the kindle if brought brand new that they've been advertising for the last 6months or more is between $160 - $170 + gst.

    Anyhow I ring them up - ask them why this is the case and why this doesn't fall under the warranty, where to everything I say.. the tech says 'Yeah uh, this is physical damage, we've seen other kindles like this, it's physical damage' - I'm like, the kindle looks brand new, it's got a hard cover case harder then any cell phone I've owned to protect it, no scratches on it, how is this physical damage, it seems more like a manufacturers defect to me after 4months of general usage. The person I'm talking to is basically on a loop, yeah it's physical damage - no reasonable conversation at all.

    Saying it's physical damage is the easy way to get out of honouring the warranty. I ended up going in and picking it up since dealing with these guys in their Repairs department was such a waste of time. And I've used PBTech since they were a small PC company, so it was very disappointing on the first time I have something go wrong, they turned me away with such a cheap excuse. The guy I spoke to when I went in there, couldn't point out the physical damage since it all looked immaculate, rather just gave me ideas of how it could have been damaged. I wasn't there to use my imagination.

    So my gf ended up contacting Amazon, saying the company I brought it from says it's physical damage. Do you know what this international company does? They say, well if it's physical damage, we can't really do anything, but just this once, we'll replace it for you free of charge, postage and everything including free postage for the faulty kindle. I've heard this is a common line they say. That's an international company, and here our very own local PB Tech wouldn't lift a finger to help out a long time customer.

    I've used PB Tech on decent sized purchases with the notion they'll honour their warranties should these things malfunction etc etc, from now on I'll be looking at places that parallel import as they're generally cheaper and PBTech in my experience doesn't honour warranties. I understand they can't just replace everything, but as a tech geek there's no way in my line of thinking that this couldn't have been just a defective kindle, and they gave me no proof to think otherwise. Anyhow I was left pretty disappointed.

    Update:-
    A few of the guys from PB Tech followed this up for me, and whilst my gfs Kindle was obviously replaced by Amazon already, I have to give them props for that side of the customer service ledger.
    1 year ago
  • Perfect
    Purchase
    I never rate sites but I have to with you the best internet experience I have found and I buy from USA,UK,HK,China, Australia & NZ
    Quickest site in the world I have found to order and pay #1
    Best price and fast delivery
    Thank you for making my puchase so easy
  • Excellent
    Purchase Delivery
    Very easy Company to deal with and great price. i GOT IT VIA "PRICE SPY"
  • Decent
    I have purchased several gears from them. I m satisfied with their services on my laptop as well.
    1 year ago
  • Excellent
    (Order WO207448) My first experience with PBTech. Online order for Sanyo/Panasonic Eneloop batteries. Great prices, fast speedy (FREE) delivery. Highly recommended.

    Will be back again.
    1 year ago
  • Perfect
    In the last few years, PB Tech has really been picking up the pace. Their service is 10/10 worthy of good money. Especially for the tech folks in Wellington, as they have a nice little shop near Courtney Place. Always good to have a physical store somewhere. I quite like the hybrid online/physical shopping experience that PB Tech offer.
    1 year ago
  • Perfect
    pbtech great service and fast delivery i use north shore branch
    and find there awesome to deal with
    6 years ago ( Updated: 1 year ago )
  • Terrible
    Tried to return a faulty CPU cooler, only to find that they wouldn't replace it because a warranty tag was missing, even though the cooler hadn't been damaged at all.
    When I informed them that they were still required to replace it under the Consumer Guarantees Act, they wouldn't even discuss the issue with me, instead kept repeating about the manufacturer's warranty. They wouldn't address the subject of the CGA, and wouldn't respond to emails referencing it unless there was something else that they could talk about. This carried on with multiple managers and higher-ups. It went on so long that it was actually really weird, and very rude.
    I'm having to file with the Dispute Tribunal to get it sorted out, and have complained to the Commerce Commission.
    If anyone else is having similar problems, I suggest that you do the same: a DT claim is only $45, so almost always worth the money. I hope they feel like idiots when they end up having to replace it anyway.

    In short: don't ever shop at this terrible store, they'll work really hard to rip you off. Like, really weirdly hard.
    1 year ago
  • Perfect
    Ordered two boxes of Blu-Ray disks online Tuesday evening as they had the best price on PriceSpy and the Wgtn branch was out of stock. Received them in Wgtn on Thursday morning in perfect condition, packed in a box they had re-used (good). Their Akl warehouse only had one box so I was expecting a restocking delay and left them a mesasge to confirm that, but they shipped direct from a branch and emailed me mid-morning saying so. They provided the CourierPost tracking number so I knew what was happening. Hard to improve on that!
    2 years ago