Yeah if it were a one off I wouldn't mention it, but I've been going there for years and it's nearly every time. Presumably all the other people queuing to pay for goods or ask questions agree with me. I understand skeleton staffing in order to keep costs (and prices) down, but the only thing you could do isn't just "hire more people" (though one or two would certainly help).
You could also:
--Tell staff to be conscious of how long they're spending assisting people with general inquiries, especially when the conversations drift into "chewing the fat" territory.
-- Get cashier staff to be, frankly, a little less relaxed about the speed and efficiency of their service.
-- Have some floor staff members dedicated to product inquiries/advice so cashiers can direct inquiries to them rather than abandoning their tills (which happens all the time).
Reply by PB Technologies:2019-05-13
Thanks for taking the time to write to us.
We understand that our stores can get quite busy and we're sorry to hear that you were not promptly attended to. Your feedback is much appreciated and we'll definitely pass it on to our team at the Wellington branch.
Apologies again for your troubles and we hope you have a better experience with us next time.