NZs Largest Computing Retailer
11 Stores + Service Centres
Fast Shipping, Easy Returns

http://www.pbtech.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated PB Technologies (6.49)
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  • Poor
    My experience with PB tech over the years:
    - Really bad communication. e.g. not being informed the product was out of stock when their page said it was. Having to chase this multiple times on multiple purchases.
    - Long delays on shipping
    - Not shipping with Saturday delivery when it was paid for
    - Building my PC when all I did was order parts and put in writing not to build it. I had to spend extra time to fix their poor cable management job and re-cable drives and fans.
    - Deciding to change my order for me because the product I wanted wasn't in stock. This was after holding all the parts for 2 weeks before deciding to do this
    - Having to chase warranty repair jobs that took weeks instead of days. Again really bad comms
    4 hours ago
  • Barely acceptable
    Borderline acceptable experience with PBTech. The return process is exceptionally poor. Especially if you do an online web purchase. All their branches are owned independently, and they do not know about each others databases etc.

    Furthermore, they won't give you the money back if they do not have the same product in stock. They will just issue you with a PDF credit note. You cannot even use that credit note on their website as coupon or anything. You literally have to call them over the phone to order a replacement product.

    Not sure if I will continue to be a loyal customer going forward. Good returns policy is very important to me, just as supporting local businesses is.

    I hope they can improve on that in near future.
    7 days ago
  • Terrible
    Asked them a question in support and it's been a week and still no response........
    10 days ago
  • Excellent
    Purchased a number of items over the last year or so. Christchurch store staff are friendly, knowledgeable and easy to deal with. Because of the frequency of special days, promotions or sales, you can often pick up some good deals.
    Even though I have access to an NZ whole-saler, on many occasions I've seen them sell items at competitive price - sometimes giving a better deal than cost+shipping on wholesalers (e.g., the Logitech G413 I'm writing this on). Never had any faulty items and I maintain all my own parts/components for PCs, so never had to deal with their RMA or service departments.
    20 days ago
  • Barely acceptable
    I had difficulty on Sunday evening 11 June trying to buy online a D-Link DAP 1620 wifi extender at the advertised price of $119. When I phoned the Onehunga store the next morning at 9.35am I was told the price had gone back up to $138.99 as it was a "weekend special". I did explain the problems I had trying to order it on line and assumed the store would sell it to me at the sale price but was told "no". Really disappointed in PBTech's inflexible response and not a good way to maintain customer loyalty
    1 month ago
  • Terrible
    Every time i go to purchase something from this store i am always let down be it retail or online.
    The staff aren't very knowledgeable, which last i checked in this day and age is the only reason to have a retail store, with the jacked up pricing.
    the pricing is far and few between, some things are reasonably priced, while others just leave me dumbfounded, with every other store beating them by a margin of around 20% or better.
    There Sales are laughable, it's either not really a sale with everything still being overpriced, or the odd occasion when they actually have a good deal. they have few or no units in stock, advertise country-wide yet only have an in-store sale which u don't know till u actually go to the cart. or they mis-represent the sale altogether.

    and to top it all off the customer service is terrible, i wonder if that phrase is part of their vocabulary?
    they won't go out of there way to help you, or even do what would be considered "their part"

    not to mention there lack of payment options...
    for a company so big, they are incredibly tight fisted.
    unless u don't mind paying for the pleasure of using your credit card which they add a 2.5% surcharge on which adds up quickly if your buying $1000+ items.
    then your only real option is a bank deposit, which means waiting for the transfer to clear before they dispatch any goods.

    a disgrace that such a large company has no Paypal option either, smaller competitors do and they wave any CC surcharges.

    the singular positive i can think of for this company is that they exist, to make others in the business look better...
    if u get my cynicism.

    Unless u enjoy stress and disappointment, then i highly recommend that you avoid this store like AIDS.
    i'd rather buy off of a monkey at the zoo.

    Don't waste your time with these guys.
    1 month ago
  • Very good
    PBTech have very good specials occasionally, e.g. I bought the HyperX Cloud Core headset for $65 including rural shipping, which is about 40% cheaper than anywhere else and delivery only took 3 days!

    Highly recommended!
    2 months ago
  • Poor
    If you go into a retail store, and deal with retail staff, then these guys are generally great. They'll happily price match things, their RMA service is second to none, and they're always friendly. But this is about the online store...

    Only ever buy items from the online store that are non-urgent, and which would never require an RMA.

    They are terrible, with horrendous shipping delays for no reason. No communication - you can leave messages on your orders, but they won't be replied to for at least a week, which is utterly pointless. If you call them then you can guarantee no one will call you back when they said they would, if anyone even answers the phone.

    They're expensive. Generally can't/won't/don't price match. And expensive would be fine if you got the customer service you do in the stores, but...

    ...RMA is woeful. Currently have a motherboard with noisy VRMs, so loud I can hear them over the fans. Not a cheap motherboard. PB Tech returns department have currently asked me for the same serial number three different ways: me typing it out by email, me taking a photograph of the box, me taking a photograph of the motherboard. It's the same serial number each time, so I have no idea how they think this is going to help. It's taken at least 24 hours, more like 48 hours, to get responses to emails. They usually come at the end of the day, so you don't get a reply until the end of the next day. And each time it's been "we can't find that serial number, can you give us the same information in another way?".

    That's not really my problem, and I pay excessive NZ retail prices for it to not be my problem. But PB are making it my problem. Annoying because when I bought it they were the only ones selling it, and they only had it online - otherwise I would have picked it up in person. Worst part of this is that they don't have this motherboard in stock. So now I have to either wait for them to come in stock - which will involve me actually returning it and having my system without a motherboard for at least a week - buy a different equivalent model from somewhere else, or buy a more expensive board from PB. And conveniently, this shenanigans with the serial number means I'm missing the sale, so I'm looking at paying $40 more than I should if I take that option.

    Thanks PB.
    2 months ago
  • Excellent
    Always look here first as they tend to have the cheapest prices on tech stuff my friends want for gifts
    3 months ago
  • Perfect
    I bought a tablet for present few weeks ago with an unbelievable price.. i already had a same model from somewhere else but paid $200 more than PB tech. It was my biggest mistake not checking out PB tech at first. After registering their VIP mailing list & FB page made my life easier to check out some good deals& latest tech news! When i shop i normally check the price online first then rush in to the stores to get the item. The store staffs are always nice, save a lot of time & money for me. I am very satisfied👍
    3 months ago
  • Perfect
    PB is currently my first go-to shop for tech stuff. The price is usually relatively lower than other shops except those parallel imported shops (those that if you have problem with the product, they'd have to send it back to original supplier in the foreign country for repair).

    Not all shop staff have good knowledge about their products, but they will get the right people to help you. There were a few times when product purchased were DOA, or DWW (Dead Within Warranty) and RMA for replacement were pretty swift.
    4 months ago
  • Perfect
    Their price busters and night market email out made me laugh every time, their marketing team rock!
    4 months ago
  • Perfect
    Just got a D-link range extender from PB, very great trade! Patient staff helped me to compare several models and explained the difference, after plugged the extender and easily set up from app, problem solved!
    Also, bought a B2 band from their website months ago, great price plus free shipping and the smart band working nicely!
    10 star!Highly recommended!
    4 months ago
  • Decent
    Received the order promptly, but found the payment options lacking. Credit card orders are charge +2%, which is fine if you offer a usable way to make a bank payment. Every time I've wanted to pay via a bank transfer to avoid credit-card charge, that option is inconveniently grayed out. They offer the poli method, but I can't make myself use something as dodgy as that.

    If it wasn't for the lengthy process of having to authorise my credit-card by calling the bank to find out a total "pre-charged" to the card not visible to me via my bank web access, a better rating would be given. Essentially having to pay a 2% premium, and then having to call PBTech and my Bank just to pay for the stuff left a sour taste to an otherwise good experience.
    4 months ago
  • Terrible
    Super Super poor customer service, stay away from PB.
    I bought my desktop like 2 years ago and everything is still under warranty, the end of last year my motherboard got issues, I took my computer to them and they replaced a motherboard for me, but when I got home and opened up the computer it didn't work, I had to bring it back, the second time they replaced me another motherboard it still didn't work, the third time until today which was nearly 2 months since the second time, I received txt message says my computer job is complete. when I got to PB guess what, they didn't put all the parts back into the case, and I gotta do it myself,
    poor poor poor
    4 months ago
  • Perfect
    Bought a phone case here, the delivery is fantastic overnight and Saturday delivery. The case is in excellent condition. Love to do business again.
    4 months ago
  • Perfect
    Crazy range and a great sense of humour. When I first moved to Auckland I was blown away that there was a place like this in NZ with such massive stores and all the cool stuff you just don't usually see in person. Been back on the regular since, mostly for that one weird cable you need in a hurry and can't find anywhere else. PB Tech's big sales get pretty crazy, especially at Black Friday and Cyber Monday, you've really got to get in quick to get the best deals and dodge the lines, but most stuff is cheap enough on the daily that it's not too much drama, plus it's worth signing up to their emails for the easter eggs. Recently picked up some big stuff like an LG monitor and the shipping was quick too. Cool to see they've got more Xiaomi products recently. Real good for those of us who know what they're looking for and don't want to deal with the nonsense from companies that are built around catering to (and charging extra for) those that don't.
    5 months ago
  • Terrible
    bad RMA service
    5 months ago
  • Barely acceptable
    Call center staff are unhelpful and quite often give incorrect information on products. The New Plymouth store has good customer service however could do with having more product training for their staff.

    On a good note, the prices are good and staff are willing to help you in store without having to go and get someone
    5 months ago
  • Perfect
    Awesome store!Have been shopping at PB for a few years and I always receive the highest level of service from knowledgeable staff, and it definitely saves me time from looking around too much when their prices are almost always the lowest!
    6 months ago
  • Very Poor
    I don't think my estimation of a company has ever plummeted so quickly.

    Having to return a phone with issues left me speechless.

    No concept of the consumer guarantees act. They took the phone and offered no replacement or loan device and said it had to go back to the distributor. It has been days without any contact.

    But just in general their prices used to be sharp but are now pretty average at best. The only plus is they carry quite a bit of stock.
    6 months ago
  • Perfect
    A Frequent customer. Always had a satisfactory experience whether shopping from online store or physical store. Prices are always much lower then other stores and it's definitely worth signing up to the emails, I have found many great deals though those that I would have missed otherwise. A++ don't change PB Tech.
    6 months ago
  • Excellent
    Good range and competitive prices. the sales are worth being on an email alert for. I work close to the CHCH store which is also very handy. Over the years I have purchased various items, including a graphics card, laptops x2 and other various peripheral shemozzle. Once I was sent a web-order twice, which meant I had to take an item back to the store... a minor inconvenience, but the regular service and selection of stock is excellent. Recommended for sure.
    6 months ago
  • Perfect
    Great store, good products. Excellent Deals.
    6 months ago
  • Perfect
    Just bought my second gaming PC and both times the guys I've interacted with at PB have been exceptionally helpful.

    I'm not too knowledgeable myself.. however any query I had was answered and every part of my computer was explained in detail why it would best cater for my needs. I got a real sense that they guys really did have a passion for what they were selling me.

    Will recommend to all friends and family for their tech needs in future!
    6 months ago
  • Perfect
    I required a new personal computer. the prices was good, the service was good, the computer is good.

    PB technologies number 1.
    6 months ago
  • Perfect
    whole sales price for endusers. well done PB.
    7 months ago
  • Perfect
    I was searching on pricespy for an upgrade to my exisiting phone and noticed PB had a sale so I went to check their site and prices was lower than I had imagined! Shipping was unbelievable fast and the ordering process was very simple. I would definitely order from them again.
    7 months ago
  • Terrible
    Purchased online with a credit-card and then was later told (after doing all the chasing) they couldn't supply the goods. So naturally I asked the order be cancelled and my money refunded on my credit-card.

    I was then told by their online support staff on the phone that I might have to wait weeks to be refunded. In the end I had the credit-card company force PB Tech in returning the money. A complete waste of time and a very poor attitude towards their customers.
    7 months ago
  • Perfect
    By far the best technology retailer in the scene! I've spent tens of thousands at various tech stores and PB takes the cake with everything! They offer all the latest tech at a very competitive price and always have stock around for you to have a look at before purchasing. I have spent hours just wandering the stores and having a look at all the stuff they have and I will never get sick of it! I've been to Computex 2016 and believe me when I say walking around the Penrose store gaming department gave me the same feeling as when I was walking around Computex looking at all those custom PC builds. I've checked out other stores in NZ and they don't even come close to what PB has to offer!
    One of the best things about PB is how genuine their customer service is, I've dealt with their online store, Manukau, Penrose and North Shore branches and always have a good chat with their staff when going in as long as they aren't too busy. Try get in contact with one of their staff personally because that's when the real VIP service kicks in, prompt replies, great advice and always a pleasure dealing with them.
    I once bought a monitor there only to find it was on sale a few days later, luckily for me they gave me a refund for the difference which was a nice gesture. They also price match on the spot unlike some other retailers haha. I can confidently say that PB does indeed have the best prices everyday.
    7 months ago
  • Perfect
    Went into a store with a good idea of what I wanted. I already knew the prices were pretty decent from earlier research.
    A staff member asked if I needed any assistance, I usually just like to browse around on my own though.
    Because one of the products I wanted was a keyboard, it was great they had some out on display that I could feel and test. Maybe adding even more range to test like Steelseries would be good though.
    I also knew which mouse I was certainly getting, but they had one out on display to have a whirl with which was also nice. Like the keyboards, maybe having even more range for other people to test would be nice.
    Overall staff seemed friendly, prices were good, store was clean and cool.
    7 months ago
  • Terrible
    Terrible. Products finally arrived far after the expected estimate and were broken and I had to fight to get replacements. Customer service was terrible. You have to waste so much time and money (return postage, or return delivery at your own expense) it is just not worth it. There are way way better computer parts stores in Auckland with similar prices if not cheaper... computer lounge and kiwi gamer just to name too, great service and products.

    AVOID PB TECHNOLOGIES AT ALL COSTS.

    I am so glad I tried to give them a test run before using them as my main supplier for my business, what a fail.
    7 months ago
  • Good
    Have brought a few items from them over the past years and it always arrives in fairly respectable time, and is well packaged.

    The miss side of things is really to do with the in-store stock count. I have been into a store several times when it says '1' or '3' in stock but the stock is never actually present. Maybe i just got unlucky those times but its annoying to be told yup its in stock on the phone only to make the trip and find its not.
    7 months ago
  • Barely acceptable
    I've ordered a few times from PB Tech and while the price is good, delivery is a clown fest. If you're wanting something delivered in a hurry then don't order with them.

    I've also contacted them before to ask for a delivery estimates and had conflicting information. Once it was taking so long to get something delivered that over a week later I called them to ask when it was going to be delivered, the item had actually been delivered that morning, but the guy on the phone had no idea.

    Seems to me that their internal systems are a mess
    8 months ago
  • Barely acceptable
    They have decent material and a lot in stock but what royally pisses me off is that the price is ALWAYS WRONG. You look on their website, see an item advertised for say 100$, you deem that price to be fair, so you head over to the store, grab the article go to the counter and it turns out it's $110 or whatever.

    Whenever I go there and whatever I buy there, I nowadays ALWAYS bring a a printed screen dump of the item advertised at $100 so that when they want to charge me $110 I can show them that - once again - the price in the store is NOT what is listed online.

    Believe me, they pull this trick on you, every, single, time.
    9 months ago
  • Very Poor
    Asked my wife to pick up SSD's from Wellington Branch, Jared told her that the SSD I ordered fails a lot, and got her in quite a fluster, She rang me and put me on to Jared. I asked why they still sell them if they fail so much, what the failure rate was, how many they have sold and how many have failed, and he said he doesn't know. But suggested that I get a more "reliable brand", like a samsung, kingston or sandisk, I said sure lets do that then, he then told me I'd have to pay the price difference. It just came across a dirty underhanded tactics to upsell. I'm advising against anyone shopping at this store. +1 star for good price though.
    9 months ago
  • Poor
    Disgusted with the Hamilton branch service team. Wouldn't cover a faulty D.O.A motherboard because a PCI-E clip was missing from the board. So they claimed it as user damage. Ended up having to pay damages. Will definitly not be using them again for service repairs.
    9 months ago
  • Very good
    PB is a good all round company with a physical shop that's handy to the Southern motorway if you want to inspect something or deal face to face with someone.

    My impression is that it's a place where an experienced user will be more comfortable - I don't really mean that as a criticism, it's just that the helpful and friendly staff will tend to steer you to *their* preferred option (presumably the highest-margin one - I guess that's part of the secret of their success), so you'll get the most out of the experience if you know exactly what you want (price/features/etc.) even if you haven't yet identified the exact make/model when you walk in the door.

    They have a huge range, but (as the previous reviewer points out) not always the best price. Well, you might be willing to pay a little extra to shop from an actual store or to wait for a price drop (Use pricespy's alert system!)

    My pet hate is having to pay for freight to return faulty items (why should I incur that cost?) so even when I buy on-line, a physical store that you can drop an item back to is a bonus, especially if the item would be difficult/risky to wrap and send (e.g. a flat panel monitor).
    10 months ago
  • Decent
    Have to be honest here - prices are not very competitive unless you get them on sale or negotiate when placing a large order. Customer service can be hit or miss. Sometimes I leave with a smile, sometimes I am horrified at what they can put their customers through. All in all, the positive experiences outweigh the negative, so this tips the review toward favourable.
    11 months ago
  • Perfect
    Always had a great experience with pb, they are my preferred retailer. The few times I have had problems with things they tested it straight away confirmed the fault and replaced it with a new item.
    Best store in NZ in my opinion
    11 months ago
  • 2016-07-26 - One year ago. User reviews before this time are not included in the rating.

  • Very good
    Always been great. Only slight is that PB's return policy requires a 20% restocking fee, though I've never had to use it.
    1 year ago
  • Perfect
    Good service in store, store is generally tidy and easy to find products. Staff are friendly and have always been helpful in the past.
    1 year ago
  • Very good
    Although their prices are something to be questioned about (eg discount on an item when it hasn't even been discounted), my experience with PB Tech has been pretty good. I must have been one of the lucky ones!
    1 year ago
  • Poor
    Ordered on April 8. Contacted PB Tech on the 13th to ask why the order hasn't shipped and it turned out an item was out of stock and it would be 2-3 days before more stock would arrive. A week later with no contact and my package still hadn't been shipped. I contacted PB Tech again and was told it would be another 1-2 working days. Finally received my package on the 22nd, 2 weeks after ordering.
    1 year ago
  • Very Poor
    PB Tech used to be known for it's service, which it the reason I went to them, even if they didn't always have the lowest prices. I have had 3 bad experiences with them and have gone elsewhere for better service.
    1 year ago
  • Poor
    Selected option to pick up package from local post shop. I was never sent any courier tracking details as promised in initial order receipt. After a few days I checked online to see what was happening, it was listed as being "delivered". I went to the postshop, they had no package for me. Contacted the store and was told it had been signed for by someone with a name completely different from mine. I explained this was not good enough, it had already taken them longer than suggested on the website and it was needed for a birthday present. They said they would have to lodge an enquiry with the post shop. I made several attempts to contact the store over the remainder of the week and was told each time nothing could happen until the phone was found and that they had to wait for the postshop to contact them. Eventually over a week after I placed the initial order the phone reappeared. It turns out the store had addressed it to just my name and the street number of the postshop, which is located inside a large supermarket with the same street number. Strangely, the package had been delivered to the supermarket who happened to find and return it on that day. I was very disappointed with the lack of effort and attempt to sort out a significant issue on their behalf, especially after it turned out to be their error. Communication was very poor, I never received the tracking number as initially promised and was only given this once the package was finally relocated.
    1 year ago
  • Perfect
    Easy payment, fast delivery! Would recommend to others :)
    1 year ago
  • Perfect
    Arrived overnight without a hitch
    1 year ago
  • Perfect
    Can't say much about their online store, but the guys in the Wellington retail store have always been amazing to me.
    A while ago, I bought a video card and it turned out to be DoA - instant replacement on the spot when I took it back in without any messing around.
    Not so long ago, bought a video card and it was running at 40% fan speed at idle so was noisy (even though the card temp was only 25c). After talking to the guys in store, we decided that was just how the card ran. Sales guy offered to let me swap the card for another so I ended up going with a card where the fans stop unless the card gets up to temperature - now my computer is silent again.
    All up, great service by the Wellington in-store team and the prices are pretty decent to boot (especially when they have sales). Keep it up guys and I'll continue to be a loyal customer and recommend you.
    1 year ago
  • Terrible
    I'm currently having a bad experience with this company. I ordered several parts to assemble PC around 2 weeks ago, and they just sent me some of them, and I still haven't got the rest of them, yet.
    Make sure whether they have stocks before order, even if their homepage shows you they have some.
    1 year ago