Feels like they just don't care anymore these days, maybe its because they are lacking competition don't know. There is just not much alternative here in NZ when it comes to the wide selection that they have so people still go to them. But don't expect good service or quick delivery times, I've had things arrive quicker from across the planet then pbtech, and don't expect to get any clear answer on any issues you might be having with the product or delayed deliveries, they will waste your time in hopes you give up. Also, they sometimes do very sketchy things when it comes to prices and their numerous so called "sales". Anyway just to lighten the mood a bit I recommend anyone reading this to go on Youtube and check out a funny skit called "When you never get your product - Delayed Order" by Viva La Dirt League. That's basically pbtech in a nutshell hahaha!