2.8 of 5 stars

Sorted by date
29/05/2020
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Mason(1 review)
I got a gift card for pb tech ages ago but always thought they only sold computers. Their range is waaaaay bigger than i thought. Cashed in the gift card and got a mean deal on a set of headphones.
22/05/2020
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Barbara(1 review)
I just had the worst costumer service experience ever. I bought the wrong GoPro, realized it 60min. later when I took it out of the box and went back to buy the more expensive one GoPro8. PB Tech has a 20% (of product price) fee for returns. So literally 1 and 1/2 hours later I got charged over 50$ for this. Since I urgently needed the Gopro I had to buy one, so I bought the one which was $200 more and still charged me a fee. so they basically took my money twice. Zero costumer service.
18/05/2020
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Chelsea(2 reviews)
First experience with this company. I drove over an hour to pick up a tv after a failed (and frustrating) experience with another company. The staff there were a little curt, but not rude.to be fair it was very busy. But it was really nice to see them taking social distancing/zero contact shopping seriously.
13/05/2020
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JOHN(1 review)
order computers from PBTECH and still waiting after 2.5 weeks to be delivery
11/05/2020
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Isaac(2 reviews)
A few years ago i had never heard of pbtech, but started noticing them more and more here on pricespy. Then i moved to auckland in range of one of the stores and have been spending way too much time/money there ever since. Figured it was about time i gave them a good review. Shoutout to the penrose branch! Great service, helpful staff.
07/05/2020
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Zeke(1 review)
Feels like they just don't care anymore these days, maybe its because they are lacking competition don't know. There is just not much alternative here in NZ when it comes to the wide selection that they have so people still go to them. But don't expect good service or quick delivery times, I've had things arrive quicker from across the planet then pbtech, and don't expect to get any clear answer on any issues you might be having with the product or delayed deliveries, they will waste your time in hopes you give up. Also, they sometimes do very sketchy things when it comes to prices and their numerous so called "sales". Anyway just to lighten the mood a bit I recommend anyone reading this to go on Youtube and check out a funny skit called "When you never get your product - Delayed Order" by Viva La Dirt League. That's basically pbtech in a nutshell hahaha!
20/09/2015
Edited 06/05/2020
jpg207(5 reviews)
Over the past few years I've gradually found myself buying more and more of my tech from PB Tech, and for good reason, the shipping (though I wish it slightly cheaper) is always fast, I have never had an issue with stock and the one time I've had to make a warranty claim was completed like a cham. They also seem to be one of the few (actually in NZ) stores interested in some of the more obscure brands. All in all, I find it hard pressed to fault them, now if only they could open some more physical stores in the South island.....
05/05/2020
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Sssd(1 review)
I called PB tech glenfield yesterday approximately at 4pm to query about a pc build (costing 4k$) for essential use, and i was on queue for 2 hours except i was hung up at 6pm (their closing time). Fair enough. I probably called too late. But i was wrong. I called again at 9-10am on the next day and i was on hold for 4 hours but they hung up on me again after i was put first in queue. You just lost 4000$ PB tech. Not good enough.
Reply by PB Tech:2020-05-07
Hi there, we're really sorry you had issues with our phone system. There is a warning at the start of the recorded message when you call our main line about the problems we're having and using LiveChat as an alternative so that is what we are recommending right now. Simply put, our phone system cannot handle all the redirects to our staff working at home and it sh#ts itself multiple times per day. Sorry about the frustration caused and please use our website live chat or contact form for enquiries right now. Thanks
04/05/2020
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John (1 review)
Used them a few times, they do sometimes have delays compared to other companies but goods come well packaged and usually they have pretty good deals, overall they’re pretty good value for money.
04/05/2020
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Paige(3 reviews)
I got a lot of my working from home stuff from pb tech. It took a little longer than normal to get here but they had what i needed and the prices were pretty good.
02/05/2020
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Jeffery(1 review)
his is a absolutely scam. I returned a keyboard to them in order to exchange the right size for my iPad. What they said is need to wait the New Zealand government to lift thE lock down. The thing is i have no issue sending the keyboard back to pb tech, why cant them just send it, i asked. Then they said I didn’t send the information how to return or rma, so i send it .And that is end of the story, never heard from them after. And it literally take them 2 months to still solving this issue. Not recommended at all!
Reply by PB Tech:2020-05-02
Hi Jeffery, our returns staff were working from home until Level 3 so they had no way to process your return. We are busy processing the backlog of returns now. Thanks for your patience during this busy and challenging time.
30/04/2020
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Ben(1 review)
Honestly so bad I ordered an item from them now regretting my decision after friends telling me that they are very slow at shipping and takes weeks I order other products on the same day from others sites and they arrived before a tracking label was even made by them and they still haven’t shipped it after a week and the site saying my item is in stock this is the first and last time I am buying off them and emailing them doesn’t lead to a response I just want my item or money back but can’t get a response from phone or email like seriously u try helping a local business
Reply by PB Tech:2020-05-01
Hi Ben, sorry to hear about the delay with your order. Due to COVID-19 demand for online shopping has been very high for the last month and that's why our usual shipping times, our courier partners delivery times and also our email ticket response times are slower than usual. We do recommend using LiveChat on our website as its the best way to get in touch at the moment and get an update on your order. Rest assured our team are working hard to get everyone's orders shipped as fast as possible and respond to any related support requests. Thanks for your understanding during this difficult time and sorry for any frustration caused.
28/04/2020
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Armin(1 review)
Have made several orders over the web site, one of which I have paid for. Do you think you can talk to anybody over the phone to discuss the order? The answer is no. Do you think they respond to your emails? The answer is no. I am not paying for my other orders now as I am concerned. Other companies do not use COVID 19 as an excuse. Very poor customer service.
Reply by PB Tech:2020-05-01
Hi Armin, sorry to hear about your issues getting in touch. We're having problems with our phone system as nearly all of our staff are working from home during Alert Level 4/3 and it's proven quite difficult to re-route calls at such scale reliably. We do recommend using LiveChat on our website as its the best way to get in touch at the moment. Also, due to COVID-19 demand for online shopping has been very high for the last month and that's why our usual shipping times, our courier partners delivery times and also our email ticket response times are slower than usual. Rest assured our team are working hard to get everyone's orders shipped as fast as possible and respond to any related support requests. Thanks for your understanding during this difficult time and sorry for any frustration caused.
24/04/2020
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Rex(1 review)
Never ever buy from PB Tech - they are just looking for the sale & after sales support is rubbish. Purchased a digital thermometer thru them & queried if it could measure people's temperatures acturately. Person on phone said yes when in fact it is not designed for that purpose. Have tried to contact them since receiving the item & they have not returned our calls.
Reply by PB Tech:2020-04-25
Hi Rex, sorry to hear about your poor experience. If you've been told this product was suitable for a given function by one of our sales staff and it turns out it clearly isn't you can absolutely get a refund. Please request a return on our website here and explain the situation: https://www.pbtech.co.nz/returns/form As for issues getting your call returned, it's been a very unusual time during the level 4 lock down with very high demand on our online and customer service teams, we're sorry for any delays getting back to you promptly.
08/04/2020
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David Do(1 review)
Don't ever buy online from them. I order on 2/4/20 with 2 different orders. The first order was sent on the next day. I rang them on 6/4/20 to ask about the other order, they said that they would ship later that day or the next day. I called them again on 8/4/20 to ask why my order had not been shipped yet. They said they will ship later that day. I wait until 5:25pm of 8/4/20 and nothing ever happened. I called them again and they said :" it is easter so my order will be ship on 14/4/20". I asked why they lied to me seen Monday. They just answered:" it's life, when it goes bad then it's bad". Unexceptional.
Reply by PB Tech:2020-04-25
HI David, sorry to hear about your poor experience. During the level 4 lock down there has been very high demand on our online and customer service teams and it sounds like you were caught in the middle of it. We have had to process a much larger number of orders than usual, and there are many temporary staff in the online team trying their best to be efficient an unfamiliar role. I trust your parcels arrived safely in the end, thanks for your support and patience during this difficult time.
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