Big Brands Online

Thank you so much to Big Brands Online Team - huge thankyou to Maree, I received EXCELLENT customer service from Maree. I ordered my stove on a Friday 11th Dec. 2020 and Maree organized pick up and placed new cooker with installer. I received a phone call on Friday afternoon from the Installer, with a booking date installation. My new cooker was installed today 14/12/2020 at 1pm and I am blown away with the Service. Not only was my Cooker installed but the old one was removed. So Happy. You guys ROCK. Have a Merry Christmas and a Safe New Year.

Well, I'm very saddened by this review Mark. Your order was processed immediately. It was only upon delivery that a slight manufacturing fault was found. You requested a refund on the price paid and I negotiated with my suppliers. You weren't happy with their offer and gave them an ultimatum to either pay you the discount you required or pick up the appliance. They chose to pick-up the appliance and a time was negotiated with you. Your refund was completed immediately and an apology emailed to you. I'm sorry you found it necessary to pen a review like this.

The worst retail experience I have ever experienced. Complete disregard for the Consumer Guarantees Act and for its customers. I received a stove with a manufacturer defect. I received numerous claim rejections blaming everything except the product. Finally they gave me my money back and the manufacturer picked the stove up. They would not replace it. Be warmed about this retailer. If anything goes wrong, it is my experience that they won’t be there for you and will do anything but the right thing. Appalling #bigbrand