Well, I'm very saddened by this review Mark. Your order was processed immediately. It was only upon delivery that a slight manufacturing fault was found. You requested a refund on the price paid and I negotiated with my suppliers. You weren't happy with their offer and gave them an ultimatum to either pay you the discount you required or pick up the appliance. They chose to pick-up the appliance and a time was negotiated with you. Your refund was completed immediately and an apology emailed to you. I'm sorry you found it necessary to pen a review like this.