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Anonymous user
Anonymous user
Bad
3 months ago
Torpedo 7's out door wear is grossly over priced with questionable labelling. For example; Thermal tops have on their label 100% MtRino wool, in very small writing, with no official NZ wool symbol and on a tag difficult to find. If these thermal garments are indeed made from '100% Merino Wool', why not advertise it as such along with the wool symbol and on a tag easy to find and read, on the neck line? The garments actually have the feel of a wool composite fiber and not 100% Merino wool The Taupo store is consistently short staffed, with staff only at the check out and not on the floor.
F
Fe

1 review

Terrible
a year ago
I ordered via click and collect during lockdown mistakenly thinking the goods would actually be at the local store. Nope, ordered on 7/05 and still waiting. I sent several emails, they finally bothered to reply to the third one, no apology, just offered to send it to me instead. And I’m still waiting 20 days later. Appalling.
A
Aaron

1 review

Terrible
a year ago
I recommend not using Torpedo7 for the simple fact of their customer service being poor and their courier service provider being extremely rude and unhelpful. I will not use Torpedo7 again as it is an extremely stressful and unpleasant experience. I made an order for a product and paid for it using their website. A dispatch notice was emailed to me, however the parcel never turned up. I have been in touch with the courier service provider a number of times, however their customer service people have repeatedly been unhelpful and extremely rude. It appears that the parcel has now been lost. I have reached out to Torpedo7 for assistance, however it is not responding to my messages. I have tried calling Torpedo7 but have spent over an hour and a half waiting for them just to answer. At this stage, I have paid for a product which the courier service provider has lost and is refusing to take accountability for, and Torpedo7 are ignoring my concerns.
d
dinesh

1 review

Terrible
a year ago
worst experience ever , they F..up 3 of my orders. one order main part was missing , 2nd order -gave me wrong part and 3rd order wasnt instock and they didnt bothered to info me that. I called them month after i order, then they told me that its not in order and they didnt even know when new stock arriving.
C
Cmw139

1 review

Terrible
a year ago
Torpdo 7 is an absolute joke purchased a kayak and after a month of excuses to its whereabouts I had to request a refund. Customer service is shocking would just tell me to call back in a couple days to see if it has arrived as no one could give me an eta. Will never buy from torpedo 7 again and will be letting everyone know not to buy from them.
Anonymous user
Anonymous user
Terrible
2 years ago
Just look at the other reviews. People aren't exaggerating. Yes they might have cheaper products or really good sales. But the item you order is either incorrect, faulty or never turns up. Customer service will tell you it's not their fault and blame the logistical side. But this is obviously a super common issue. How a company like this is still allowed to operate is crazy. The only thing they're good at is taking the money out of your account.
C
CCC

1 review

Terrible
2 years ago
Don't expect any support if things go wrong, this company has really gone downhill in a big way. Their "out" is to state that its not a manufacturing issue so therefore its not their problem. Taking my business elsewhere.
Terrible
2 years ago
I don't recommend shopping with Torpedo7. I returned a faulty item (worth $250) six weeks ago. The fault was clearly established with the manufacturer before I returned it. Six weeks later, Torpedo7 have still not offered any resolution (refund, replacement, or repair) despite numerous follow-up emails. Buyer beware.
Shopping experience rating
1.5Bad
4 reviews

About the shop

This shop is located in New Zealand. Prices are shown in NZD.

Company information

Full company name: TORPEDO7 LIMITED

Company registration number: 1482447