I recommend not using Torpedo7 for the simple fact of their customer service being poor and their courier service provider being extremely rude and unhelpful. I will not use Torpedo7 again as it is an extremely stressful and unpleasant experience.
I made an order for a product and paid for it using their website. A dispatch notice was emailed to me, however the parcel never turned up. I have been in touch with the courier service provider a number of times, however their customer service people have repeatedly been unhelpful and extremely rude. It appears that the parcel has now been lost.
I have reached out to Torpedo7 for assistance, however it is not responding to my messages. I have tried calling Torpedo7 but have spent over an hour and a half waiting for them just to answer.
At this stage, I have paid for a product which the courier service provider has lost and is refusing to take accountability for, and Torpedo7 are ignoring my concerns.