NZs Premier Extreme PC Builder
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http://www.computerlounge.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Computer Lounge (7.70)
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  • Terrible
    I would never buy from this company again (Order 173313) made on the 10th March 2017

    Item hadnt arrive after a week and a half

    Emailed them, no replies to those emails so called to say the item had not arrived, promised a call back but never heard back

    Had to call them again and then the item was finally sent! Item finally arrived on the 1st April

    CUSTOMERS BE WARNED!
    22 days ago
  • H Exodus,

    I'd like to extend our sincerest apologies, you certainly should not have had to wait as long as you did to receive your order.

    We have launched investigation into what has caused the delay in processing and dispatching your order.

    There is no excuse for the level of service (or lack of service) that you received shopping with Computer Lounge. The lack of communication with you while you endured a lengthy wait is appalling, and I will be following up with the staff involved with your order.

    Alexander van der Linde
    Computer Lounge Sales Manager

  • Acceptable
    I've ordered 5 or 6 times over the last few years, about 3-4k worth - I've found them to be getting more and more mediocre compared to the other big players, not normally my first choice anymore unless they're the only one with stock.

    One good thing is their stock tracking is accurate, if it says it's in stock... it's in stock, although at least *in my experience* they hardly ever seem to dispatch the order the same day you've ordered it - unless of course you pay the 'Light speed delivery option' tax - something I've become quite acustom to with many other retailers on Pricespy that manage to pull it off every single order without fail without the tax, even if you order right at the end of the day.

    One experience that sticks in my mind was about 2.5k worth of EK gear/GPU many items - I'm sure the overall markup was pretty reasonable for them - literally 3-4 mins after placing it I realized they had sent out one of their typical Friday 8% off emails, so I thought I'd try my luck giving them a call, the chaps response was something to the effect of "well, you should have been paying more attention, unfortunately there's nothing we can do" - which is fair enough I guess but it came across pretty rude/just too hard.

    I bet the in store/pickup experience is great, but I rekon the online side/customer service is falling behind a bit these days.
    1 month ago
  • Perfect
    Awesome customer service, and a great looking show room. Had lots of help and enthusiasm from Alex :-)
    2 months ago
  • Perfect
    Computer Lounge is THE place to listen to high end headphone and amps. Great selection and great staff. No rush or pressure and a perfect test listening set up.
    4 months ago
  • Good
    EDIT: Managed to resolve the issue as computer lounge contacted a customer that had got the last of the product I wanted and he agreed to swap. Thanks dude.

    Good Store, shame about the 'specials'.

    I have been waiting for a deal to come through from Computer lounge on 'Phanteks' products. Received an promotional email stating 30% off of Phanteks brand. Fantastic, I logged onto the site to find out that less than 50% of the Phanteks products were instock and the product that I wanted was only 'Instock at supplier' (which you cannot use the deal with).

    As I was discussing this with Computer lounge on facebook, which I got a response of "Oh bummer 😕" from, when I noticed that the stock had changed to '1 instock'. I went through and ordered straight away. I was so happy.

    The order went through but stated 'Delayed until 13-12-2016', which was the same day as the order. I messaged through their website and was informed that unfortunately this item is out of stock and they are unable to order any more from the supplier.

    I will at this point commend CL for their communication during the order process and on Facebook that has been fantastic, however they need to carefully investigate and consider their stock system and Marketing team.

    Not happy. Do not trust them.

    Best store of 2016, I truly believed and even voted for them. Not anymore.

    Rob
    4 months ago
  • Hi robertnpmk,

    Please understand we do stock up on product prior to launching a sale in anticipation that the promotion will be successful. The purpose of our sales is to clear out stock, often to make way for new/updated models. Our specials are often extremely popular which can result in stock being cleared within minutes of the email being sent out to our customers. Because the stock sells out so quickly we have to operate on a 'first in first served' basis, unfortunately in this case another customer must have placed an order for the case seconds before you.

    In this instance a member of our online orders team went above and beyond in an attempt to secure the model of case that you were after, in the exact colour that you were after. I hope you appreciate our efforts in this instance and that you have a safe and enjoyable holiday season :)

  • Very good
    The only store in NZ to offer the best computer parts and audio products. Their store is small but has one of the best displays / testing area in Auckland, lots of high end audio stuff you can try like the HD800, Audeze LCD-2, LCD-3 and EL8, Audio technica ATH-W1000Z and speakers from big mainstream names like Audio Engine, JBL and Adam audio. Can't really find a better place to have it all in NZ. Have the high end monitors with some nice looking PCs on displays too with a lot of mice and keyboards to try out.
    Oh yeah, and these guys are the only store in NZ to offer the In Win H Tower! I'm a massive ROG fan myself and I would be buying that case if it wasn't so expensive... Definitely an enthusiast's dream store.

    Only thing that prevented me from giving a 10 star review is their stupid pickup system. I ordered a Corsair keyboard online with a 20% off code and selected pickup, went to store on Saturday and apparently they couldn't do the order even though I paid for it completely already and could even show proof of payment... I then wanted to buy another Corsair keyboard instead because I wanted it for the weekend but I couldn't get the 20% off coupon because "that can only be used online". Come on guys, I could just go on your website and buy it right there using the code but then your stupid system won't let me pick it up until the next working day... Look at it in the customers point of view man. This was in May so hopefully they fixed the issue, other than that.. Alex is always very helpful, he's always there when I go haha that guy needs to take a break or find a new home to stay at.
    4 months ago
  • Hi Sh3pathome,

    First off, thank you for your in-depth review, and for sharing your shopping experience on PriceSpy.

    I appreciate you bringing your concerns to our attention. By being made aware of issues such as these as I am given the opportunity to fine tune our processes to give our customers a smooth, and pleasant shopping experience.
    In the last few weeks our pickup order system has undergone a complete restructure; customers who place pickup orders can now choose to pay online with their credit card. Reading through your account of what happened in May I suspect that you would have paid for your order via direct deposit? The issue here is that our showroom staff don't have access to the account to verify that the payment has been received, it is company policy to confirm that payment has been received prior to releasing an order. I am aware that this can be extremely inconvenient for customers wanting to collect items in-store during the weekend, and for that I apologise.
    Discount coupons can definitely be used in-store - I am extremely sorry that you were told otherwise!
    I hope that our updated processes will improve your experiences shopping with us in the future.

    Alexander van der Linde
    Computer Lounge Sales Manager

  • Decent
    Used to rate this store 10 stars but seems like the recent years with perhaps new staff etc or just change in management, things haven't gone as smooth. Ordered a 6 TB WD drive them from, first one came dead on arrival. So I told them, they said RMA it back (keep in mind I had to spend money to courier it back to them, which I didn't even ask for compensation for) so I sent it back. Unfortunately, bad luck, courier apparently damaged it so now I can't get a replacement drive and I have to seek reimbursement from the courier (keep in mind, I packed it with pretty much the same bubble wrapped CL sent it to me in). A pain in the ass. Ok, I can understand, not exactly their fault but the couriers though seems like the chances of getting my money back from courier is probably going to be an uphill fight.

    Okay, still missing a hard drive so I email them asking in light of this situation, can they offer me a good discount on the same drive, reply says, no they can't since HD prices going up they can only offer me the "same price". So immediately I thought ok fine, if I can get what I paid for originally then it's still kind of ok. I ask if they can put it in the shopping cart the item but then said just buy as usual and send them the order number. I also requested they TEST their drive before sending it to me since I don't want another fault. So in goes the order and everything is well but then I realise they never deducted the cost of what I originally paid in the first invoice ($349.55) (retail is $379.95) so I ask them what's going on and apparently what they meant by "same price" is the retail price that hasn't changed for the last 2-3 weeks. Couldn't they have worded that better???? the price was cheaper before with discount so why call it SAME PRICE, which technically they're not offering at all since anyone can just go on the website and buy it at that price. Why not call it CURRENT PRICE. In fact, if I bought it the week before during their 10 % off week I probably could have got it below $349.55 anyways but apparently, this guy is telling me discounts were impossible. So I lost 350 dollars from the first order because they sent me a faulty drive and now I have to fight the courier company, and now they're trying to rip me off another $380 for another drive that I wouldn't have needed if it wasn't broken to begin with. All i wanted was just the same hard drive at the same price and I expected that they had at least some empathy towards my situation since it was their faulty hard drive which brought me to this in the first place. I've now attempted to cancel the order with them and hopefully that goes off without any issues. Overall, barely acceptable service in my opinion and it's quite sad really since prior to this, I was always positive about this store, recommended it to ALL my friends and even voted for them for the last 3 years as top store fo the year...

    I'll keep some stars on since my other RMA they were quite helpful, even though I had mistakenly thought I bought the hard drive from them and they sorted that out for me anyways.

    Update: they canceled my order at least so I'll give them another star back. Still not really convinced but nothing much to do.

    Update: After some discusssion, they've agreed to meet half way with me (slightly reduction in cost but not as low as the first drive), I understand as a business they need to make money and can't always give the same discount depending on the time and date but I just wanted a small gesture from their side, which they have now given and am happy to raise the feedback up :)

    Update: Feel of the store is a bit better this year and even though there is shipping now, it's quite reasonable. Haven't run into any issues though and that's when the true colours show in any store... so we'll keep observation.

    Update: Again, I realised that their terms state clearly if it's DOA they provide a shipping ticket, which would have AVOIDED all of this. And in fact, at the time, I asked them what to do and they told me to ship it back at my expense. They never credited me back my shipping cost either. In light of this new info years later, I update my rating.
    3 years ago ( Updated: 5 months ago )
  • Perfect
    Refuse to shop elsewhere, Computer Lounge go out of their way to provide fantastic service, never had an issue. Customer for life.
    5 months ago
  • Perfect
    Legitimately the best computer store in Auckland, if not NZ. Not only is the online service is great, but the the actual store is fabulous. Cleanly laid out, amazing displays and very interactive.
    5 months ago
  • Perfect
    brought an entire system off them using bank transfer, and shipping to hastings, just a two days after everything arrived, very fast, and also cutomer service is very good
    5 months ago
  • Very good
    Great customer service and fast delivery. happy with purchase and experience. will deal again for sure!
    5 months ago
  • Perfect
    Great social media expertise!
    Superb delivery time and packaging.
    6 months ago
  • Perfect
    Excellent customer service and a pleasure to deal with.

    If you chose to shop with Computer Lounge you are buying from fellow computer enthusiasts, people who know the gear and know exactly what you're talking about when you ask something technical. They are very approachable through many avenues and have a fast turn around to problem solving.

    From my personal experience the shipping has been flawless, orders are dispatched as soon as they are paid and arrive with packing an art form in itself.

    They're the best, wouldn't buy elsewhere!
    6 months ago
  • Terrible
    Complete bogus specials...
    Latest email* 30% off Sennheiser "in stock at store* = less than 5mins after receiving email - less than 10% of listed items were 'in stock at store'
    previous specials have been the same
    20% off monitors - again very little stock 'in store' 5-10%

    These sales weren't advertised as "limited stock' they had 0 stock

    Pathetic
    6 months ago
  • Hi Canterbury,

    Thank you for your review, and for bringing your concerns to our attention.

    Please understand that the purpose of our sales is to clear out stock, often to make way for new/updated models (check out our Sennheiser livestreams on Facebook, Twitch, or YouTube for more info). When the sale began, we had 500+ headphones in-stock. This particular promotion was advertised across multiple mediums, and reached a very large audience. The results exceeded our expectations, with the most popular models selling out within minutes of the promotion starting.

    We endeavour to offer excellent customer service, and as such, I would like to offer you 30% off the Sennheiser headphone that you wish to purchase. Please email alex@computerlounge.co.nz, I would be more than happy to help.

  • Excellent
    I received a faulty card however it was not their fault and they were quick and friendly.
    8 months ago
  • Excellent
    Consistently delivers great service, albeit at a price. But worth it if you're nervous about buying on-line since they have a store that you can visit if you need to return faulty goods or need some other kind of assistance.
    8 months ago
  • Very good
    Great store, fast shipping, although email conversations were slow, and took multiple days
    9 months ago
  • Hi llamington,

    Thank you for your honest review. We endeavour to offer faultless customer service, so we appreciate this feedback. You will be pleased to know that we have taken an extra sales staff member on-board to help out with emails, so expect much faster replies going forward :)

  • Very good
    I have been buying exclusively from CL for years and until recently would always have given a rating of 10.

    During the last year, several times I have waited to make a purchase until being sent a discount voucher code by email, which is usually about 8%. When I tried to use this, I found that it only applied to "instock items". I was not happy about this, especially as most of their product is listed as being "instock at the supplier". I am now of the opinion that the sales that are often promoted are of very limited value.

    Customer service has always in the past been perfect. During my last visit I told a staff member that I was interested in buying speakers. He told me that speakers were priced starting from $500. As I knew that the entry price point was $30 for basic logitech speakers, I told him that he was speaking nonsense and that I would speak with another staff member.

    I have always recommend CL to everyone that I know, but my opinion of them is slipping for the above 2 reasons
    9 months ago
  • Hi theboxseat,

    Thank you very much for your honest review, and thank you for bringing these issues to our attention.
    We endeavour to stock the items that are most popular among our customer base, in order to reduce processing times for online orders. In the case of desktop speakers, we tend to sell more $500+ speakers than we do Logitech speakers, and we rarely carry stock of the Z150 desktop speakers for this reason.
    What the staff member in question said was incorrect, we do sell a variety of entry level speaker options, they just generally have to be ordered in from our supplier.

    If there is something that you would like to see us stock in-store, please do let us know, we will gauge the popularity of the item and stock it if there is enough demand.

  • Excellent
    Great service. Good prices. Packaging that Amazon would be proud of.
    11 months ago
  • This user review is under investigation
    11 months ago
  • 2016-04-27 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    Excellent service! Helped with my build and when there was a problem it was promptly fixed with an apology. Would recommend them to anyone and will buy from them every chance I can.
    1 year ago
  • Perfect
    Everything about them is great. I always ask questions about a product, they always give a friendly reply. When I order things, it gets done very efficiently and effectively. They are great with their customer service and cheap prices too. I would definitely recommend this place and is totally worth buying from them.
    1 year ago
  • Very good
    Staff very friendly and helpful, with good clear communication.

    Have used them numerous times over the past few years, had a bad run with a seasonic PSU a while back but they replaced it promptly every time and ended up letting me go for a different model and paying the difference on the second/third RMA.
    1 year ago
  • Poor
    Unfortunately was sold an in-compatible - Ex-Display Stock M.2 drive for my computer which I spent I lot of $$ , $3000 + , (Verified by ASUS,Corsair themselves.)
    Support offered was below par and going the extra step for the customer seemed too hard and out of their way to perform. .

    Unfortunately they have lost my custom , disappointed and let down.

    Update: I had come in with assembled machine, which was not satisfactory for CL to test , which I could understand to a small degree, and was told I could sell the M.2 Drive on Trademe !? ,( which I did at a loss )
    Still un-convinced that CL senior staff knows ASUS Motherboards 100% and which M.2 Drives can/cant run , i.e M.2 PCIe and M.2 SATA .

    There is nothing further to provide assistance on. Thanks.
    1 year ago
  • Excellent
    In store experience only.
    Generally very good guys to deal with, but it can be a little hard to get the staffs attention if they are busy.
    Prices are usually the cheaper side of reasonable, especially consider the better service they offer compared to PB tech.
    1 year ago
  • Perfect
    Best online shop with the best support, great pricing and super fast shipping.
    1 year ago
  • Perfect
    Very good customer service. They always reply fast and are helpful. Will definitely go there again.
    1 year ago
  • Perfect
    Been buying from this group since almost their first day. Gear is always cutting edge and assembled package might cost a little more but this is more than balanced against its reliability and after sales service - yes there have been one or two problems in the past with hardware but Computer Lounge response has always been timely and very effective.
    It is hard to find a computer store that isn't just selling package deals and actually knows what they are talking about.
    Anybody who is serious about getting a great PC should definitely visit this store or its webpage and checkout what is available- you wont be disappointed !
    Thanks a lot guys - great job, fantastic shop
    1 year ago
  • Perfect
    Great customer service. Always able to provide the best solutions. Will continue to do business with them!
    1 year ago
  • Perfect
    made a couple of purchases now, and they've both arrived quickly and well packaged.
    1 year ago
  • Perfect
    Computer Lounge's showroom staff are extremely friendly and helpful. They have a great selection of audio gear available for demo which really helped me come to a decision as to which headphones to purchase. Will definitely be shopping there again!
    1 year ago
  • Perfect
    Great store! Helpful staff, speedy delivery and they stock good gear!
    1 year ago
  • Perfect
    Always awesome to deal with. Amazing support and fast turn around.
    1 year ago
  • Perfect
    How to describe. . . I ordered parts for a gaming pc build, pretty much the whole lot, 2 days later there was a courier at my door with 2 big boxes?? What could it be I wondered, surely my parts would not have arrived by now being in the south Island. Sure enough every part i ordered all there. Did a test boot its all working :) Yay, time to build. As I was building my SSD was not being found by the bios, hmm rang them, they said send it back, 2 days later I had a new one as the other was faulty. Top of the game when it come to PC parts and service I would highly recommend using Computer Lounge and there service is far above the rest.
    1 year ago
  • Perfect
    Computer Lounge is always 1st port of call for PC related stuffs.
    I would and have happily pay extra through CL knowing the great service and accuracy of their products
    1 year ago
  • Perfect
    Have purchased from here multiple times, communication has always been quick, and shipping has been much faster than I expected, A great team, and great prices too.
    1 year ago
  • Perfect
    Very reliable store. The team at Computer Lounge know their stuff and supply the best brands of components. I've always encountered prompt communication, fast shipping and helpful customer support from CL.
    1 year ago
  • Good
    Very good communication an shipping is good
    1 year ago
  • Perfect
    Just the best customer service I have ever had, accepted my RMA on 2 Logitech g930's (Logitech's design flaw not CL's fault) and the second time credited the money so that I could get something else, AND even then lowered the price temporarily on there site to meet another company's price so that I could use the reward points on the lower price.

    They really go out of there way just to help. I can not recommend them enough
    1 year ago
  • Perfect
    Bought a $2K gaming rig from them in store, super helpful picking out which parts would suit my needs and made around 7ish alterations re quoting each time which was great. They even matched prices of another rig which I was considering online which was great!

    Also their store is amazing all the top of the line products are out on show including the 144hz monitors and a large assortment of mechanical keyboards and mice to try out, would definitely go back there again.
    1 year ago
  • Perfect
    I'm a regular customer at CL and they never fail to amaze me with their service. Fast turnaround and awesome response times to queries. Keep up the good work!
    1 year ago
  • Good
    EDIT: Got a call from a nice man named Caleb. He explained why there was a delay and gave me a free game as an apology. Still not a satisfactory experience, but at least they tried. Rating changed from 5 stars to 7 stars. Original review below.
    -------------------------------------------------
    DON'T BUY WHEN THEY ARE LOW IN STOCK.

    Purchased an SSD from them when the site said "3 Instock At Computer Lounge". Got a message the next day saying they were out of stock and detailing other SSD options (which cost a little bit more). I said I'd wait for more stock.

    A week later I messaged them and asked what was going on. They said they hadn't even ordered more stock of the SSD they had sold me. They didn't give me any ETA.

    First part I ordered for my new PC and last part yet to arrive. Practically forced me to pay a little more for the different SSD.

    I've ordered other things from Computer Lounge with no trouble. It seems they fail at keeping track of stock and getting new stock.
    1 year ago
  • Perfect
    Exceptional service! Ordered at 4.30 at shipped 10 minutes later. Have always brought products from CL and always has being a 10/10 service.
    1 year ago
  • Perfect
    Made many purchases over the year, with many other company's for business as well as personal. Time and time again im still finding these guys to be top notch. Also have stopped me from wasting money on parts that would have not worked, where as most retailers would have taken the money without care. Due diligence of trying customers are very much rewarded.

    Thank you once again CL!
    6 years ago ( Updated: 1 year ago )
  • This user review is under investigation
    1 year ago
  • Perfect
    I have always used and recommended Computer Lounge for business and personal purchases for a number of years now. I have purchased hundreds of thousands of dollars of equipment from them. The sales staff are always friendly, approachable and knowledgeable about the products they sell. I love being able to buy something online at 3pm and then have the item arrive at my door before 8am the next business day. I also like the honesty of the sales at Computer Lounge, there's nothing worse than buying something online only to find that "in Stock" means something else, and you end up waiting weeks to receive your product(s). When Computer Lounge say 'in Stock" they truly mean it.

    Any problems I've had with any products from Computer Lounge (faulty etc), I've simply gotten in touch with them, sent back the products and they have handled the whole RMA process for me, including shipping back a replacement very promptly. But these problems aren't Computer Lounge's problems, but the manufacturers fault themselves.

    I'll continue to shop at Computer Lounge, and continue to recommend others to do so. I am always keen to continue supporting NZ owned businesses and help our economy grow.
    1 year ago
  • Excellent
    I've purchased a few thousand dollars worth of parts from Computer Lounge over the years, only once was there a minor issue. An item was showing it stock, when it actually wasn't. I was promptly contacted and offered a slightly more expensive product at the same price. Other than that, they've always been quick and easy to deal with.
    1 year ago
  • Very Poor
    When you purchase items they give you the option to accelerate your order for an extra $15 on top of your price. I didn't choose this. Paid by credit card. It took more than a week for them to PROCESS my order.
    No contact other than the confirmation email has been made. Other sellers would've shipped the item the next day after receiving payment without having to pay extra for "accelerating" your order. Terrible terrible place. Won't be doing business again
    1 year ago
  • Hey nandocaste,

    We do apologise for the time it took for your order to be dispatched.
    We aren't sure why this has happened but we would like to look into this to avoid this reoccuring in the future.
    Are you able to reply to the PM we sent you with your order number so we can investigate this case?

    Thank you for your honest feedback and again we do apologise for this delay.

    Regards,

    Computer Lounge

  • Perfect
    Fast, reliable, and helpful. Can't get better than this.
    1 year ago
  • Terrible
    Edit: Since Billy Ross left Computer Lounge they've become just another typical New Zealand money hungry business that doesn't care about their loyal customers - in fact, they're now treating them with disrespect, ignorance, and insulting their intelligence.

    I've been buying computer parts all my life, and all over the world. Therefore I can safely assess CL as one of the tidiest online stores in the world, though more extensive categorization would be welcome (similar to the likes of NewEgg or ComputerUniverse). Free shipping approach makes things so much easier, and they have good selection, though I wish they were able to source more high-end products on demand.

    I give them 9 out of 10, because I feel there is still room for improvement, like price matching certain overseas store that ship to New Zealand, and paying for return shipping costs on faulty/broken items that need RMA. They should also expand to offer 4K LED Televisions, as those will become the major gaming monitor solution in the next few years.
    2 years ago ( Updated: 1 year ago )
  • Hey soapbox,

    We are deeply disappointed to hear this and will investigate this complaint.

    Regards,

    Computer Lounge