4.2 of 5 stars

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(5 reviews)
Found staff member not very helpful and didn't seem enthusiastic about quoting me for a custom system kept offering one of their instock systems. Very disappointing experience. Bought my custom system from PB Tech who were helpful and pleasant.
Reply by Computer Lounge:2019-03-21
HI, Thank you for your honest and in-depth feedback. We'd like to extend our sincerest apologies for any issues you may have encountered while shopping with us. Custom built PC’s are our bread and butter so I’m not sure why we would not be recommending one to you. If you could contact me on 09 368 4818 so we can pin point where we went wrong and why you received the service you did. I know we can not help you out now, but allowing us to learn more about your case would be appreciated. I look forward to your call. Regards Paul Pattison Computer Lounge
Edited 17/03/2019
Dwayne01(3 reviews)
I've bought multiple items from these guys over the years, always fast and efficient service. The price is always great and they stock quality parts. I've had one warranty issue on a motherboard which they replaced in a speedy and professional manner. Great company to deal with. Still my go to after years, great company to deal with.
Edited 03/03/2019
Ed(7 reviews)
Used to be New Zealand's quality PC builders but not anymore sadly, with their main sales guy Alex leaving I fear that their awesome service and quality of PC and audio knowledge will drop even more than it has over recent years, I will continue to shop there for now only because I need to use my loyalty points I don't want to lose them and there is substantial value in them for me. I have since been contacted by the owner of computer lounge he has informed me that [Quote] "unfortunately 'reward points' is going to be stopped". and that I should use mine quickly I really hope they do the right thing and inform all their customers of this and give them enough time to use their points before they just disappear.
Yangchen Air(7 reviews)
One of New Zealand's Quality PC builders and components store. I have ordered copious amounts of goods ranging from my first prebuilt PC, a bargain GTX 1080, PC chairs and a varied list of PC components and peripherals. Lots of deals to be had but just remember to read the T&Cs as most of their deals tend to be based on stock in store not at suppliers. Shipping or pickups are a breeze and if you have a phone number stored, they will text you for pickups. Does not have pay after (Laybuy, Oxipay etc) options available yet. Just wanted to say thanks for that first PC 4 years ago. (It is still alive and well) I've gone and made my own these days but that was the one that started it all. Well done CL.
Xenophonos(8 reviews)
I inadvertently ordered the incorrect PSU. Contacted them, and they were happy to take it back, and just charged me the difference between it and the PSU I wanted. Was a very hassle-free process.
Jaspal(1 review)
Good customer support. Depending on what time you give them a message it may take up to the next day but they always respond back as soon as they can and are very friendly while being quick to process your requests. Would definitely go shop there again.
lawilson(1 review)
All legends - very friendly, professional and talented builders. Great deals too.
Aous918(1 review)
These guys understand customer service. Thank you very much for extending the sale. Really appreciate it. Will shop there again for sure!
(1 review)
Item arrived Swifty and was packaged well thanks.
David(1 review)
I went to computer lounge with a build I was looking at completing, and asked for advice. The response I received was amazing and so well detailed that I couldn't have asked for more. My parts were ordered and within a day, they had arrived for me to begin building. Customer Service and Delivery is spectacular.
koruki(2 reviews)
Been coming to Computer Lounge for over a decade, friendly knowledgeable staff, great quality of stock and attention to detail. It feels like the type of shop your friends would run, you can go in and chat PC's or headphones for an hour without any pressure to buy. I've even been told to hold off purchases as they're are aware of updates or better stock coming in weeks away.
Weegee(1 review)
Have recently bought new components at this store for a new build, was was unsure deciding which particular items to get. They provided honest advice which would suit my budget and needs accordingly. Happy with the service, no BS advice and would recommend. totally opposite experience to the 1* reviews below.
Mooper(1 review)
Computer Lounge is hands down the best customer service I have ever received. The staff are friendly and full of good conversation with incredible knowledge of their roles. Lots of good laughs have been had here. Must recommend for any PC and/or Audio enthusiast
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Old reviews

Ratings older than 1 year are not included in the average rating.

Edited 17/02/2019
Collin2012(3 reviews)
Very good communication an shipping is fast and reliable
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