I ordered some RAM kits which were on a good deal at the time. Received quick correspondence that the item was now out of stock, but a back order of a few weeks was possible which I took the offer for. Changed my mind close to the due date and went with a different kit instead, they new kit showed up the next morning before I had even received tracking. Mike was amazingly helpful and very fast at responding to emails and queries. This company has earned my attention from their excellent service, will shop with them again.
Aquila seems to have either a borderline-comical understanding of consumer law, or a dodgy af willingness to ignore it.
The ultrabook I bought there (after reading nothing but praise for the shop on PriceSpy) developed a crippling fault less than two years after purchase. Aquila claimed that the laptop was nevertheless of acceptable quality, and suggested I test this in the small claims court if I disagreed (which, with the aid of the Consumers' Institute, I am preparing to do). I've also notified the Commerce Commission of the shop's attitude toward consumer law.
Aquila's prompt responses earn a star (because in fairness I could simply have been ignored) but I'll certainly be shopping elsewhere from now on.
Excellent customer service.
Very quick email replies - even out of working hours.
Bought 3 Dell monitors and Mike informed me that one would be a longer wait so let me change my order to 2 monitors.
Was also the best price I could find.
Bought a Dell ultrasharp 27 from Mike and Diane.
My first email was responded to within minutes out of working hours and was very smooth sailing with timely updates and great support right untill I recieved the screen.
The shipping was fast, cheapest prices by far and so far the screen has been light-years better than anything I have ever used.
Would be buying again and don't hesitate to reccomend Aquila Technology.
I bought Dell up2716d from Aquilatech, save nearly 400 +nzd compared with Dell official website, excellent customer service , fast reply and communication, shipping time cause a little bit delay ,finally item received, I am very happy to deal with Aquilatec again, highly recommend to all.