Free Delivery & Fast Dispatch
19 Years of Excellent Service
Good Prices - Hassle Free

https://www.pp.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Paradigm PC's (9.33)
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  • Perfect
    Excellent service, Bought a power supply 1 year ago and it toasted itself a couple weeks ago, got in touch with pp while the warranty was still in tact and they were they fast and reliable to get a refund (there was no more in stock) in place straight away, regardless of my late night emails. They even paid the courier cost to send it back to the supplier. Always free shipping A perfect 10 out of 10 for me, only one suggestion: The site layout could be a little more user friendly as it seems rather difficult to order items and there doesn't seem to be any hint of a graphical theme. Regardless the cheap pricing and instantaneous service well made up for it.
    18 days ago
  • Perfect
    Good service, fast shipping and if there is a problem he will go out of the way to get it resolved. thanks for sorting out the issues with ASUS
    2 months ago
  • Excellent
    I have only had perfect product and service from Paradigm PC's. They are totally reliable and fast and always one of the cheaper trustworthy suppliers.
    Would be a perfect rating if I could pay with credit card without 3% penalty, I use their direct credit option only. And they do include freight in the price!
    3 years ago ( Updated: 4 months ago )
  • Perfect
    Fantastic service and quick delivery. Had the lowest price for my monitor as well!
    5 months ago
  • Excellent
    Fantastic after sales service. Just like it should be. Issues sorted with out fuss. Would recommend and use again.
    5 months ago
  • Perfect
    Very good. Fast delivery. Email updates of any order developments.
    Friendly and helpful at all stages. Everything was in good order and exacly as they said it would be.
    7 months ago
  • Perfect
    Very good store have purchased a few large items like mid tower cases and service has generally been good. They live up to their fast shipping claim and it's also free :)
    11 months ago ( Updated: 9 months ago )
  • Perfect
    Great response time to orders. Superb customer service. Ordering and payment was easy. The delivery is great, with the shipping price included it makes Paradigm PCs a go to for my parts purchases.
    9 months ago
  • Perfect
    Couldnt of asked for a better buisness to deal with, highly recommended for communication and fast delivery, very very well done will be buying from them again in the future
    9 months ago
  • Excellent
    I suppose in a way it's pointless to pile on praise for a company that's already riding high, but if I'm going to criticise bad companies (and yes I am) then I need to also give credit where it's due.

    Consulting my email history I see I've been buying from Paradigm since 2010, and right up to last month.

    I had one faulty $350 item some years ago, which was replaced swiftly and at no freight cost to me (They arranged for the dud to be uplifted). Reading the emails about that incident is like reading a textbook case of efficiency:

    Return Authorisation request received (please confirm details) [2-Sep]
    Return Authorisation Requested (from their supplier) [2-Sep]
    Return Authorisation request received [4-Sep]
    Return Authorisation Completed - Replaced [9-Sep]

    So I had, in my possession, a working replacement within a week.

    I actually have a preference for dealing with local companies, but this is one exception where distance is no impediment. There's no delay in delivery and there's no fuss or conflict when things go wrong.

    So why not 10 stars? Well, nobody's perfect. I think for 10 stars the general manager would have to drive to the supplier, pick up a replacement and drive it round to my place. The same day. LOL. Seriously though ... they do charge 3% for payment by credit card, which means faffing around with internet banking. They almost make up for that by quoting prices including freight, which I think should be compulsory for on-line stores - freight is often a rort that's inflated to make the "headline" price look low.

    Anyway, if you're at all nervous about buying on-line, I would recommend these guys, because if it all goes pear shaped they'll see you right.
    10 months ago
  • Perfect
    Super quick, paid at 10pm and it was here by 4pm the next day. Kept updating me on the progress which I appreciated. Was my first time buying from an online store so I was a little uncertain about the whole thing, but turned out to be a great experience. Real happy with the keyboard
    10 months ago
  • 2016-07-24 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    Payment was quick and easy, my order arrived the next day! Would recommend to others :)
    1 year ago
  • Perfect
    Good service: Initially on a sales enquiry got quickly an email and later quick order processing. Also they are keeping you updated on the status of your order. Very refreshing experience after the fiasco of dealing with another vendor (see my other recent review). Well done!
    1 year ago
  • Excellent
    have bought 2 items from these guys off here in the last monthes and was happy with how fast it got here, the service was great aswell. would absolutely use again. infact i plan to go thru these guys again :)
    1 year ago
  • Perfect
    Have used Paradigm before and been well impressed with Mark's service.
    Just ordered most of my new gaming build from them this time around, and again was thoroughly impressed with the service.
    Great communication, overnight delivery with safe packaging.
    Would highly recommend Paradigm!
    1 year ago
  • Perfect
    These guys are awesome. Both times I've purchased components from them they have been very responsive, quick on their replies and hassle free. Processing is fast. Orders get here quick (that's more feedback for the couriers though). I highly recommend this shop!
    2 years ago
  • Perfect
    Hassle free transaction..quick nd easy...good job...thanks
    2 years ago
  • Perfect
    Easy hassle free ordering, Lowest Price out of everywhere I looked and Free Delivery.

    Ordered a large Chassy on Tuesday Night, was shipped from Paradgim the next day and arrived on Friday morning.

    Very impressive and highly recomended, will definately be using again.
    2 years ago
  • Perfect
    Order placed: Monday p.m.
    Item in New Plymouth Tuesday a.m.
    Item delivered into my hands Thursday late a.m.

    First class performances by Paradigm and its supplier, but the pits by CourierPost's courier, who, rather than walk the twenty paces or so to my door, left that dreaded yellow slip in my mailbox instead. The liar reckoned he had been unable to deliver because no-one was at home to sign for the item, whereas he hadn't even opened the gate to try. I was at home, waiting for the item's delivery, as was my wife. Not the first time we have had this sort of trouble from CourierPost's errand boys.
    2 years ago
  • Perfect
    Wow, what a great experience. Automated order confirmation system with item dispatched just over 90mins from placement and arrived 2 days later on interisland service exactly as predicted. No freight fee... yay!

    Should be called Paragon PCs- have never had service like it, even from the excellent 'big boys.'

    Well done Paradigm! Shop with confidence!
    2 years ago
  • Excellent
    About time i give these guys a review. Where do I start, I first heard about them when I was in Uni(around 2001). I've bought stuff from them before. Not so often because I can probably find it a little cheaper elsewhere - But that's not saying they're bad. I've never had any issues at all. Good job.
    2 years ago
  • Excellent
    Never had a problem with items being out of stock. Always on delivered securely and in good time. Highly recommended.
    2 years ago
  • Perfect
    Have had nothing but great experiences with Paradigm. Most recently bought a usb drive and it was delivered later the same day. Really quick and efficient process. Prices are always great too and I like how GST and delivery is included on the website. Top marks!
    2 years ago
  • Perfect
    I have purchased many PC components through Paradigm PC's using a various payment methods and can safely say they are my favourite online shop for PC components.

    Customer Service.Tick.
    Delivery Times. Tick.
    Payment Methods. Tick.
    Product Prices. Tick.
    Website UI. Tick.
    4 years ago ( Updated: 2 years ago )
  • Excellent
    Quick and efficient - top notch for every order so far
    3 years ago
  • Very good
    Fast and efficent delivery.
    3 years ago
  • Perfect
    Have only ordered once from PP (a GPU) but the service and communication was good. Arrived the next day.
    3 years ago
  • Perfect
    excellent seller! I ordered a Logitech Harmony Smart Control - Universal remote control on a Thursday and it arrived early Friday. Speedy delivery and the product I ordered is carefully packed. Would definitely recommend this seller.
    3 years ago
  • Excellent
    Quick email responses, answered all my questions and made good alternative suggestions for PC components that were out of stock or unavailable.
    3 years ago
  • Perfect
    This amazing store's honesty, speed and service is wonderful. Website is super easy to navigate. Excellent service, especially like the free delivery. A+++, would recommend to anyone. You cannot find a better store with better customer service.
    5 years ago ( Updated: 3 years ago )
  • Perfect
    Very simple & efficient sale, no issues. I particularly liked the free shipping (not because it's free - obviously the cost is built into the price, but because it makes it easier to compare with other options).
    3 years ago
  • Excellent
    Store with good selection of items and quick delivery. Only letdown was payment methods being slightly limited.

    9/10
    3 years ago
  • Perfect
    Very quick delivery of parts ordered, competitively priced, awesome
    3 years ago
  • Perfect
    Very quick delivery of a motherboard, with competitive price, recommended!
    3 years ago
  • Perfect
    Very quick delivery of a case and power supply, with competitive price, perfect!
    3 years ago
  • Perfect
    I have purchased some Tablet and Camera from Paradigm. The service was excellent. Mark is allways available and ready to help or solve problems. The support is excellent and I can warmly recommend Paradigm yo everyone.
    4 years ago
  • Excellent
    My first time using them and it was an excellent experience. I ordered a non stocked item and was advised an ETA. It was a bit longer then expected but that was probably out of their control. Communication was good and once the stock was available it arrived in overnight.
    4 years ago
  • Perfect
    Always stellar service from Mark and the team. Have purchased 2 full computer component lists from them in the past 3 years as well as many other accessories/products. Very good communication, shipping and GST included in the price, more stock and more items that many other stores, and they are always happy to help with any issues you have. You could not ask for a better online store!
    4 years ago
  • Excellent
    This is an amazing store. Only reason it doesn't get a full 10/10 is that the last time I ordered from there my RAM was unavailable at the advertised price. I changed my order and recieved the item the next day. Great store.

    Just purchased a few more things for building a PC. Item wasn't due in for a few weeks so asked to have a different part ordered. No problem.... received the item the next day. This is always my preferred tech store.
    7 years ago ( Updated: 4 years ago )
  • Excellent
    Fast delivery, great prices - good communications.
    Just bought an ASUS wireless AC router.
    4 years ago
  • Very good
    Have purchased many items from them over the years, and their performance has been above all - consistent. Their prices aren't always the cheapest but definitely are always competitive and if you want good communication and can-do attitude then those extra few dollars suddenly seem worth it.
    4 years ago
  • Perfect
    Lightning fast delivery. One of the easiest on-line purchases I've ever made. Will pay a few dollars extra in future just to have that level of service.
    4 years ago
  • Excellent
    Rating is based on a previous purchase and recent refund due to confusion of product ordered. Email communication was excellent. Would order through these guys again.
    5 years ago
  • Perfect
    Great supplier. Honest , friendly, fast
    5 years ago
  • Decent
    Bought and paid for an in stock HP printer to then receive a back order of over 6 weeks on the item at the price I bought it for. The same item then immediately showed as being available on Paradigm's site, but at a $50 higher price. Needless to say I wasn't a particularly happy camper....However I did receive an explanation from Paradigm (and an immediate refund) as to how this stock issue problem was caused by their supplier, so good customer service there -and I was was offered the printer at the originally purchased price within 24 hours of everything turning bad. Unfortunately by then I'd already purchased it off someone else. I'd give them another go, as they clearly have good and honourable customer service.
    5 years ago
  • Excellent
    great service, fast delivery. Right people to buy from
    5 years ago
  • Perfect
    I've been using Paradigm since around the year 2001 and have spent tens of thousands of dollars with them over the years, The truth is, no-matter where in the country I have moved to since, I still use them.

    Paradigm are never the cheapest store on pricespy, but they are always within the top few stores. For the ease of service, reliability of RMA's, and dedication to making sure things are right, I'm happy to pay a small amount more. Call it insurance if something breaks!
    5 years ago
  • Perfect
    Ordered the NexStar CX superspeed. Was delivered within 2 working days. Very clear communication and easy to follow process on website.
    5 years ago
  • Perfect
    PostWaste lost the fans that I bought from Paradigm. The courier gave it to some miscreant who ~scrawled~ my first name as a substitute for a real signature penned by someone older than five. PostWaste have subsequently launched a signature dispute with the driver. Anyway, Mark Francis of Paradigm PCs sent me another couple of fans even though the incident had nothing to do with Paradigm. I'm thinking, this is a good man. So few would do something like that.
    5 years ago
  • Perfect
    Great service, ordered at about 4pm yesterday afternoon and the item was at my door early thismorning!
    5 years ago