Excellent service, Bought a power supply 1 year ago and it toasted itself a couple weeks ago, got in touch with pp while the warranty was still in tact and they were they fast and reliable to get a refund (there was no more in stock) in place straight away, regardless of my late night emails. They even paid the courier cost to send it back to the supplier. Always free shipping A perfect 10 out of 10 for me, only one suggestion: The site layout could be a little more user friendly as it seems rather difficult to order items and there doesn't seem to be any hint of a graphical theme. Regardless the cheap pricing and instantaneous service well made up for it.

I suppose in a way it's pointless to pile on praise for a company that's already riding high, but if I'm going to criticise bad companies (and yes I am) then I need to also give credit where it's due.

Consulting my email history I see I've been buying from Paradigm since 2010, and right up to last month.

I had one faulty $350 item some years ago, which was replaced swiftly and at no freight cost to me (They arranged for the dud to be uplifted). Reading the emails about that incident is like reading a textbook case of efficiency:

Return Authorisation request received (please confirm details) [2-Sep]
Return Authorisation Requested (from their supplier) [2-Sep]
Return Authorisation request received [4-Sep]
Return Authorisation Completed - Replaced [9-Sep]

So I had, in my possession, a working replacement within a week.

I actually have a preference for dealing with local companies, but this is one exception where distance is no impediment. There's no delay in delivery and there's no fuss or conflict when things go wrong.

So why not 10 stars? Well, nobody's perfect. I think for 10 stars the general manager would have to drive to the supplier, pick up a replacement and drive it round to my place. The same day. LOL. Seriously though ... they do charge 3% for payment by credit card, which means faffing around with internet banking. They almost make up for that by quoting prices including freight, which I think should be compulsory for on-line stores - freight is often a rort that's inflated to make the "headline" price look low.

Anyway, if you're at all nervous about buying on-line, I would recommend these guys, because if it all goes pear shaped they'll see you right.

Easy hassle free ordering, Lowest Price out of everywhere I looked and Free Delivery.

Ordered a large Chassy on Tuesday Night, was shipped from Paradgim the next day and arrived on Friday morning.

Very impressive and highly recomended, will definately be using again.

Order placed: Monday p.m.
Item in New Plymouth Tuesday a.m.
Item delivered into my hands Thursday late a.m.

First class performances by Paradigm and its supplier, but the pits by CourierPost's courier, who, rather than walk the twenty paces or so to my door, left that dreaded yellow slip in my mailbox instead. The liar reckoned he had been unable to deliver because no-one was at home to sign for the item, whereas he hadn't even opened the gate to try. I was at home, waiting for the item's delivery, as was my wife. Not the first time we have had this sort of trouble from CourierPost's errand boys.

Wow, what a great experience. Automated order confirmation system with item dispatched just over 90mins from placement and arrived 2 days later on interisland service exactly as predicted. No freight fee... yay!

Should be called Paragon PCs- have never had service like it, even from the excellent 'big boys.'

Well done Paradigm! Shop with confidence!

I have purchased many PC components through Paradigm PC's using a various payment methods and can safely say they are my favourite online shop for PC components.

Customer Service.Tick.
Delivery Times. Tick.
Payment Methods. Tick.
Product Prices. Tick.
Website UI. Tick.

This is an amazing store. Only reason it doesn't get a full 10/10 is that the last time I ordered from there my RAM was unavailable at the advertised price. I changed my order and recieved the item the next day. Great store.

Just purchased a few more things for building a PC. Item wasn't due in for a few weeks so asked to have a different part ordered. No problem.... received the item the next day. This is always my preferred tech store.

Bought and paid for an in stock HP printer to then receive a back order of over 6 weeks on the item at the price I bought it for. The same item then immediately showed as being available on Paradigm's site, but at a $50 higher price. Needless to say I wasn't a particularly happy camper....However I did receive an explanation from Paradigm (and an immediate refund) as to how this stock issue problem was caused by their supplier, so good customer service there -and I was was offered the printer at the originally purchased price within 24 hours of everything turning bad. Unfortunately by then I'd already purchased it off someone else. I'd give them another go, as they clearly have good and honourable customer service.

I've been using Paradigm since around the year 2001 and have spent tens of thousands of dollars with them over the years, The truth is, no-matter where in the country I have moved to since, I still use them.

Paradigm are never the cheapest store on pricespy, but they are always within the top few stores. For the ease of service, reliability of RMA's, and dedication to making sure things are right, I'm happy to pay a small amount more. Call it insurance if something breaks!