The online add said 3-5 days delivery, but when we purchased the email advised us it would be 10 days. It is a long time for a family to go without a washing machine. After a couple of emails and a phone call they said they would they would make it urgent. It came within 6 days, but they refused to take our old machine, which was stated in the add they would. After a couple of emails requesting this we gave up, and 3 weeks later took it to the tip ourselves. It was a disappointing experience, although the actual machine is great.