I ordered a washer/dryer combo machine on December 24th. 3 weeks after ordering, I contacted The Warehouse to see where my delivery was. 3 days later and after 3 unanswered emails, I called them to follow up. The woman assured me she would call to let me know what was happening. I received an email saying the item was out of stock and I would be refunded. No phone call, no offer to substitute with a similar item, no explanation as to why it was in stock when I ordered and paid for it, but now I wouldn't be getting it, no nothing. If I hadn't contacted them, I would still be waiting for a machine I was never going to receive. Absolutely terrible customer service. If I could rate zero stars, I would!