DO NOT ORDER ONLINE FOR HOME DELIVERY FROM THESE MUPPETS.
THEY WILL BE OF ZERO HELP IF ANYTHING AT ALL GOES WRONG.
If I could give a negative star review I would.
Ordered an instock item on 18/4 so that my high risk father could avoid the supermarket.
Recieved no despatch notification. Tried to be patient but father ended up having to go to the supermarket anyway.
10 days after payment emailed them on their contact us page. Recieved an email response saying 3-5 days for response if urgent call number. Called and was on hold for 1 hour. Spoke to Jess who said 'OH no tracking so might not have been sent. I'll get someone to call or email.'
2 days later no update and faced with going to the supermarket again called back. Recording advised 30minute wait time, I thought cool, quicker than the other day....2 hours and 8 minutes later I finally get through, understandably stressed, worried about father, frustrated at waiting for so long... woman told me NOTHING AT ALL had been done based on my previous. couldn't overnight the item, couldn't promise same day or over night credit card refund so that we would have money to purchase an essential item elsewhere before running out, then threatened to hang up when I became distressed. Said would send out at the same time as person on FB messenger finally came back (also after 2 hours) to say the item was refunded. No idea if item is coming or not, refunded or not. No longer F'N care. Will think about going back in person at level 2 but will not buy anything that might possibly require any type of after sales customer support. So probably only plants and chocolates...