Computer Lounge

I highly recommended this store. Paul Pattison was really kind and fix my situation really fast. Nice Costumer Service!

They were really nice and I recieve a fast and quickly reply to my situation!. Paul Pattison was really kind and fix my problem. I recommend

DO NOT ever buy from computer lounge! If there is a faulty product they will obfuscate & deny that the product is faulty. I have spent over 2 months trying to get my money back for a faulty motherboard & they have vehemently refused to accept the fault.

I've shopped with Computer Lounge for 10+ years and it has always been a hassle free experience, great service (and excellent after sales support), pricing is always on point, and a wide range of payment options is great.

Purchased very high end gaming pc from them. It came with a corrupted install of windows that meant many default windows applications did not work and I could not activate my windows key to unlock many features. I reached out to their support and communications with them started well as they attempted to help me. I discovered the solution on my own which later support got back to me with the same solution, however they were very rude and implied it was my fault that the windows version they installed was corrupt, which after clearing up that it was not I who had installed the corrupted version they became even more rude. They also did not include all the parts expected to come with the PC case, and when I asked for them they only sent half the expected parts.

worst customer service experience I've ever had. These guys are pre con artists DO NOT BUY FROM THESE PEOPLE

Poor stock availability, the website is either lying or the staff. Stock arrival targets change after orders have been placed with no communication from the business. Customer support extremely difficult to get a hold of, though a direct dial extension found elsewhere led to a very helpful individual. They very rarely if ever meet the "Buy it today, it ships tomorrow" propaganda. Though the prices seem good its usually not worth the hassle and time wasting having placed multiple orders with these guys. A 5950X from CL was going to take over 2 months yet another retailer had one out in less than a week.

1. Being a little more proactive with communication of not meeting delivery/in stock targets. 2. And following up with queries about new products that are not available. 1a. I have no problems with delays outside their control but if they know a product will not be available on the 20th for example despite it being advertised for weeks prior something should be sent out before that day even if it's the day prior/same day and not the customer having to ask days after the expected date. 2a. I launched a query about a new hot product that was due to arrive in NZ. (Not a CPU/GPU BTW). Stock of that product was not available on their site until much later than the competition. Following up with me when they are aware of that product showing with their supplier would be smart. Yes CL some of your competitors do this. A final note about CL; they still hold the crown of having the "good sh*t" vs competitors (albeit barely), however I find their selection could be better. Brackets/adaptors for various things, more water cooling gear, high end monitors, high end keyboards, mid-high end audio gear would be good to see.