Customer service was amazing even when I ordered online, the parcel arrived to me the same day I ordered. I called up the staff to organize a courier and they were lovely. The product is high quality and more than I expected.
I started purchasing from Photo Warehouse in the last few months. The service and advice from their Wellington branch has been great. The products meet expectation, and I was well informed about shipping delays for one item coming from Australia. I can highly recommend this store to anyone.
Very quick response to questions. Prompt processing of order. Very quick delivery. Very quick response to further queries. Excellent experience - takes the focus off price and emphasises Service.
I bought a Godox LED 308C video light from Photo Warehouse in Ponsonby on Monday 7th Sept 2020. I'd gone to their store specifically to look at Godox LED 500 lights which their website indicated they had in store. When I got there I was told there wasn't any in store. I needed a light in a hurry so bought the 308C for $298. I thought at the time it seemed a bit expensive. (I spent over a $1000 at the store on Monday). Yesterday (9th Sept) I visited Photo Gear, also in Ponsonby, to look at their range of lights. They also sell the 308C but for (wait for it) $143. Less than HALF THE PRICE! When I got home I checked the Photo Warehouse refund policy and I don't qualify for a refund. On Monday I'd also enquired (of Photo Warehouse) about a bracket to adapt the hotshoe connection on the 308C to my camera (which doesn't have a hotshoe mount). The salesman said he'd get back to me with costs. He rang later and explained that part of the solution was going to cost $40 but also needed another part that they'd need to order in. Well - Photo Gear had EXACTLY what I needed ON THE SHELF for $9. I would NEVER shop at Photo Warehouse again. This is a genuine story and if you want to contact me to verify it, please do so on 022 582 1764.
Photo Warehouse had the best price for the product I was looking for and their shipping was free and arrived 3 days after I placed my order which was awesome.
Prompt email confirmation + prompt dispatch, THANK YOU! Received by NZ Post Courier on Tuesday Morning. And the lens is working as expected.
efficient and prompt
They are so arrogant there for the most part. I have bought much equipment over the years but have quit them. The store near Ponsonby they think they are so great. If they were they would not be working there. They never offer any kind of deal. Top price always. You ask a question and you get dumped on in snide way. Not friendly. If you are a first time buyer don't go here....terrible place.
This shop is located in New Zealand. Prices are shown in NZD.
Provides telephone support. See shop web site for information.
Provides on-site installation support. See shop web site for info and any regional restrictions.www.photowarehouse.co.nz
Full company name: Auckland Photographic Supplies Limited
Company registration number: 390638