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Photo Warehouse
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Anonymous user
Anonymous user
Excellent
7 days ago
This review has been submitted via the shop
Via shop
I started purchasing from Photo Warehouse in the last few months. The service and advice from their Wellington branch has been great. The products meet expectation, and I was well informed about shipping delays for one item coming from Australia. I can highly recommend this store to anyone.
Anonymous user
Anonymous user
Excellent
6 months ago
This review has been submitted via the shop
Via shop
Very quick response to questions. Prompt processing of order. Very quick delivery. Very quick response to further queries. Excellent experience - takes the focus off price and emphasises Service.
Terrible
8 months ago
I bought a Godox LED 308C video light from Photo Warehouse in Ponsonby on Monday 7th Sept 2020. I'd gone to their store specifically to look at Godox LED 500 lights which their website indicated they had in store. When I got there I was told there wasn't any in store. I needed a light in a hurry so bought the 308C for $298. I thought at the time it seemed a bit expensive. (I spent over a $1000 at the store on Monday). Yesterday (9th Sept) I visited Photo Gear, also in Ponsonby, to look at their range of lights. They also sell the 308C but for (wait for it) $143. Less than HALF THE PRICE! When I got home I checked the Photo Warehouse refund policy and I don't qualify for a refund. On Monday I'd also enquired (of Photo Warehouse) about a bracket to adapt the hotshoe connection on the 308C to my camera (which doesn't have a hotshoe mount). The salesman said he'd get back to me with costs. He rang later and explained that part of the solution was going to cost $40 but also needed another part that they'd need to order in. Well - Photo Gear had EXACTLY what I needed ON THE SHELF for $9. I would NEVER shop at Photo Warehouse again. This is a genuine story and if you want to contact me to verify it, please do so on 022 582 1764.
Anonymous user
Anonymous user
Excellent
9 months ago
This review has been submitted via the shop
Via shop
Photo Warehouse had the best price for the product I was looking for and their shipping was free and arrived 3 days after I placed my order which was awesome.
Anonymous user
Anonymous user
Excellent
9 months ago
This review has been submitted via the shop
Via shop
Prompt email confirmation + prompt dispatch, THANK YOU! Received by NZ Post Courier on Tuesday Morning. And the lens is working as expected.
Anonymous user
Anonymous user
Excellent
10 months ago
This review has been submitted via the shop
Via shop
efficient and prompt
m
mmates

1 review

Terrible
a year ago
They are so arrogant there for the most part. I have bought much equipment over the years but have quit them. The store near Ponsonby they think they are so great. If they were they would not be working there. They never offer any kind of deal. Top price always. You ask a question and you get dumped on in snide way. Not friendly. If you are a first time buyer don't go here....terrible place.
Anonymous user
Anonymous user
Bad
a year ago
This review has been submitted via the shop
Via shop
Placing and approving the order was a breeze and pleasant, but what happened afterward left a bad taste the time it takes to process and deliver the order is very disapointing and excessive. I feel it could be done much sooner even an order placed in China is porocessed and delivered quicker.
Reply by Photo Warehouse:2020-06-15
Hi, Firstly let me apologise, our delivery and speed of dispatching orders in the post Covid-19 lockdown was not up to standard. We were swamped with orders, we had to work with reduced staff and couriers were a nightmare trying to get stuff into store or out again. The good news is we are back to our delivery service of getting all orders out the door with 48 hours and contacting the customer if this isn't possible. We have also made IT changes to our website to allow rapid expansion of the number to staff who can process orders to try and avoid delays if we have to work under similar situations again. Once again my apologies for the delays with your order.
Shopping experience rating
3.0Good
10 reviews
Distribution of shopping experience
(5)
(0)
(0)
(2)
(3)

About the shop

Photo Warehouse

This shop is located in New Zealand. Prices are shown in NZD.

Delivery options

  • Home delivery

Customer support

Provides telephone support. See shop web site for information.

Provides on-site installation support. See shop web site for info and any regional restrictions.

www.photowarehouse.co.nz

Company information

Full company name: Auckland Photographic Supplies Limited

Company registration number: 390638