The online service is extremely slow. I placed an order on 3 April and received verification the same day. The order has still not arrived on 8 April. Other online stores provide an overnight service where delivery is made the following day or the day after. Photo Warehouse is among the slowest I have encountered. The shipping cost is slightly less than competitor stores but the delivery delay offsets this. I won't be purchasing online from Photo Warehouse again.
Prompt, friendly and efficient service...thank you Ben! Was kept informed every inch of the way!
Bought one of NZ's first Canon EOS R cameras from this store. I soon discovered that my $15k set of manual lenses (Nikon mount zeiss ZF primeswith EOS adaptors) were not compatible with this camera. I drove back into store (I live an hour drive away) and they arrogantly asked me to go away and try again and contact canon directly. I did. By the time I came back to return my useless camera after 10 days they would not give me a refund so I sold it on trademe and lost over $1000. I spend a lot on camera equipment but will not go to this store again.
Great fast friendly service, ordered the product yesterday, received it today. Thanks a million Photo Warehouse.
great service. Origional item NA, however they found and sent a replacement . see new rating
User friendly WEB site. Sales staff gave advice re. products over the phone whilst I was ordering on their WEB site.
Sorted by date
Ratings older than 1 year are not included in the average rating.
Staff were very helpful and efficient
Very helpful and informative. The communication was great my package arrived packed very well. I would recommend to anyone wanting a fast no hassle very professional service. Thanks guys. A ++++
One of the fastest online order systems ive seen
Excellent service from the Christchurch branch. I phoned to check availability and they readily put the camera on one side until I could collect.
Excellent customer service. Keep it up. Wellington branch
Excellent service and help from staff at Christchurch shop. Overnight shipping, very happy with camera.
I went into the Wellington store and was expertly helped in buying my first DLSR. Great customer service and product knowledge!