3.2 / 5
(31 reviews)
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efficient and prompt
They are so arrogant there for the most part. I have bought much equipment over the years but have quit them. The store near Ponsonby they think they are so great. If they were they would not be working there. They never offer any kind of deal. Top price always. You ask a question and you get dumped on in snide way. Not friendly. If you are a first time buyer don't go here....terrible place.
Placing and approving the order was a breeze and pleasant, but what happened afterward left a bad taste the time it takes to process and deliver the order is very disapointing and excessive. I feel it could be done much sooner even an order placed in China is porocessed and delivered quicker.
Reply by Photo Warehouse:2020-06-15
Hi, Firstly let me apologise, our delivery and speed of dispatching orders in the post Covid-19 lockdown was not up to standard. We were swamped with orders, we had to work with reduced staff and couriers were a nightmare trying to get stuff into store or out again. The good news is we are back to our delivery service of getting all orders out the door with 48 hours and contacting the customer if this isn't possible. We have also made IT changes to our website to allow rapid expansion of the number to staff who can process orders to try and avoid delays if we have to work under similar situations again. Once again my apologies for the delays with your order.
They got some good prices sometimes. But not the best service, I mean, they won’t let u test their camera nor lens most the time, when they let u, they seem to hurry u up to finish. Terrible experience. While at Photogear Auckland they let u play with all the gears freely.
Reply by Photo Warehouse:2020-06-15
Hi Diwen, Sorry this was your experience, This was the actions of one Team member who has let us down, not a Company Policy. Please rest assured all customers are encouraged to test &, handle the gear, This is the whole reason we have showrooms.
Poor communication. Wrong tracking number. National sales managers bad attitude.. Never again.
Easy and quick to find products online
Delivered a quick delivery, good price ,packaging was excellent. Thank you very much.
Excellent price, great range, the used camera I ordered had been sold but hadn't been taken out of stock. The after sales service was really good and I will absolutely be buying from you again.
I ordered a SIGMA AF 35mm f1.4 EX DG HSM CANON lens from them online. Easy to order online and I'm very impressed with the extremely fast delivery timeframe (overnight) with free shipping. Good communication from the person placing the order too. Would recommend.
Great store, the Mavic Mini is an amazing product, my cameras could never fly before.
Just bought a new camera from the shop in Auckland (Ponsonby) yesterday. The sales person was knowledgeable but kind of rude as camera was whisked back in the cabinet as soon as I asked for a bulk deal with another battery and charger. Funnily enough a price reduction was possible as soon as I pointed out the cheaper price from the competition. When I got it home I discovered that they had also forgotten to sell me a memory card, which makes the camera useless. I guess it's like selling a brush without the shovel. All I can say is: WOW
Easy to order
Easy to pay.
Prompt, friendly and efficient service...thank you Ben! Was kept informed every inch of the way!
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Old reviews

Ratings older than 1 year are not included in the average rating.

Edited 23/04/2019
The online service is extremely slow. I placed an order on 3 April and received verification the same day. The order has still not arrived on 8 April. Other online stores provide an overnight service where delivery is made the following day or the day after. Photo Warehouse is among the slowest I have encountered. The shipping cost is slightly less than competitor stores but the delivery delay offsets this. I won't be purchasing online from Photo Warehouse again.
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