1.6 of 5 stars

Sorted by date
21/01/2020
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Hament(1 review)
Brought cook top and oven at the Lyall Bay store on Boxing Day for delivery to a Auckland property (was in Wellington spending Christmas with my parents who also brought a few things on the same day). Paid $410 just for my part of the delivery and install cost. Was told at time of purchase items where in stock at Auckland warehouse and someone would be in touch to arrange delivery and install. I asked for a delivery date of the 11th of Jan, a Saturday as this suited me. Day came and went with no one making contact. Followed up with Noel Leemings who said the store did not pass instructions to third party installer. Furthermore, was told the items needed to be ordered from the supplier which was another reason for delay. Took 3 weeks in the end. Eventually was organised midweek on the 15th (my preference was the weekend as I would need to take time off work to be home). But at this stage I simply went ahead with it as I wanted it in having paid $3,000 up front. The delivery guy said 5pm so left work an hour early. They didn’t show up until 7pm instead. Had to call them to get an update. Ultimately had to make my lost time up another day at work - really inconvenient. Avoid Noel Leemings as they are very reactive and do not take any after sales pride in informing customers of issues and delays. Explained all this to them to have the Lyall Bay store manager offer an undefined future discount on my next purchase. Passed on the offer as next time I’ll go elsewhere.
14/01/2020
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Wazza32(1 review)
Ordered two Echo Dots with Clocks (order in only). 2 months later they say they are unable to source them. NEVER shopping at Noel Leeming again >:(
19/12/2019
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Kate(1 review)
Paraparaumu branch - staff have no product knowledge. First experience was buying a TV and DVD player. Disinterested assistant with knowledge limited to what he could see and read i.e. price tag, size and pamphlet info. Second time, different assistant couldn't find charger for my mobile phone because he only knew Apple. Is the lack of interest because sales staff don't get commission? Do your own product research before shopping.
08/10/2019
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John McKirdy(1 review)
Cheats and liars. I purchased a television on 21 September for $1252 and was promised by the salesperson that I would be unlikely to ever see as good a price. Only 3 days later the price dropped to $1138, then by 4 October the price was only $996. I went in to the store and spoke to the manager (Riccarton branch) but he refused to honor the promises made to me at time of purchase. So much for their 'price promise'.
02/10/2019
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Charlotte Shaw(1 review)
Just don't trust this company. Don't buy online from them. They'll never have the stock they advertise online. And if you go in and buy an item it will turn out to be defective in my experience. I've had nothing but bad experiences with this company over the last three years. They are a good location for me so I kept going back but they are just the worst. Also their predatory finance plans and money grabs are out of this world. The company they have finance with charges TWENTY TWO PERCENT interest! They they falsely advertise phones at one price right in the store but when you say OK I'll buy that for the price there you're advertising on this sign" they say "Oh no you can't just buy it you have to sign a contract with one of these overpriced phone plans as well or you have to sign a contract for 22 percent interest. You can't just pay the price we have advertised right in front of your eyes. That is literally false advertising. Of course they don't mention the finance plan is 22 percent interest either that's in the fine print. But even more ridiculous if you don't NEED the finance and want to pay the whole lot they will literally say "no you can't on THAT item." It's always on "THAT item" but how many items in store are they pulling that crap with. It's literally false advertising since the advertised price is not something you can pay to get the item. So that's actually illegal. And don't ever ever try to buy something with Flybuys through them becasue they will almost never honour Flybuys. They never have the stock they advertise on Flybuys in my experience. The staff in stores are also the rudest you will ever meet. That was my experience and I see online that it's many other people's experience as well. I'm saying this after many negative experience with them over three years. They have a very conveniently located store for me which is why I kept going back but they are so awful and the staff are extremely condescending when you question anything. They even like to threaten to get security if you complain about anything. And they even insult you to your face for questioning any of this.
13/09/2019
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Noel Leeming Sucks(1 review)
Purchased Logitech G920 steering wheel and shifter from Lower Hutt store which said they were in stock and i thought thats cool because i will be able to pick it up. Turns out that it doesn't mean it is in stock and they are getting it sent and now i have to wait till atleast Monday over the weekend. Don't advertise that you have stock when you dont currently have stock
30/07/2019
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Sam(1 review)
I got a "returned by customer" floor model (washing machine) when I paid for a new one. First (upon full payment) I was told that I will receive my appliance within 4 days. Then it did not show up for 2 weeks. When I contacted them they said I can settle for the display model or wait for indefinite period. I went for the floor model as I really needed the washing machine. When delivered I saw a tiny label on top saying "returned by customer". So be very careful and read and reread every single sticker pasted on the appliances. And don't expect any staff to actually be helpful. They are there to just misguide you. This was my first time buying a big appliance from Noel Leeming....so thanks for teaching me the lesson early on. I will steer clear of this place in future.
21/07/2019
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Navitel(3 reviews)
Brought phone to be repaired under warranty. Got initial fault rectified but broke another thing. I rejected the phone and their solution for me was take the phone and "shut up". This is official position of store manager. Now let's see what Disputes Tribunal will say
04/07/2019
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A(1 review)
Ordered online in the evening, product received next morning, (Auckland metro). Great price, easy online interface. Great service! Time to stand out in the market, stop using soft plastic for wrapping and padding, users like me want to see recyclable products, will 5 star the next review if you can deliver without extra plastic.
10/05/2019
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Leithfield(1 review)
If I could award less than 1 star I would - appalling customer service. Trying to actually reach someone on their complete lack of customer care number is an exercise in abject futility.
08/04/2019
Luk3us(2 reviews)
Their website has a click and collect function, stupid me assumed their website would be accurate and actually have the stock they say they do. But of course, they had no stock at the shop in question, or anyone else in town apparently. So they had to ship it in from elsewhere, should have just delivered it to me instead. Wasted about four days. So lesson learned, call the store first.
24/11/2018
Edited 04/04/2019
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Lxh(1 review)
Disgusting service at the Henderson store. Cant even get a price match on Black Friday sales. Guess I'll take my money elsewhere.
02/04/2019
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Jo (1 review)
We went to the Paraparaumu branch to buy a washing machine last Thursday. We chose one and handed over our money. Then we were told they didn't have it in stock and it would be 4 working days. Could have said that in the beginning. On Monday we get a call to say they do not have any of these washing machines in local stores and it will be 14 working days before delivery. After pushing them they offered the store demo machine which is all banged up for a $50 discount. We declined the poor offer. Maybe $200 off the price for the state of the demonstration model would be nearer the mark. So now they have our money and we have no idea when we will get the washing machine we bought and paid for. This is the first and last time I will ever buy anything from Noel Leeming. Terrible service, terrible follow up service, terrible phone conversations. They have no remorse, just take your money and do not care.
27/02/2019
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Kate(1 review)
Went to Wellington CBD store today to pick up a new micro usb charger for my ue Megaboom after mine had snapped accidentally. AMAZING service and very generous discount. This is the second time Noel Leeming has gone above and beyond and in another location!
27/02/2019
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No Name(1 review)
Their staff always try to rip of customers just so they can make commission. They dont care about the customer needs and dont care about what the customer is asking for. They will only sell you the stuff that they can more commission from. In march 2017 I bought an imac from Noel Leeming Albany. I told this guy i need the fastest machine for graphic design and video editing. I told him i will be dealing with 6-8k Red raw footage. I want everything maxed out. This guy made me spend $7000 on machine which is still giving me lot of problems. Not even half the speed i asked for. I wanted to custom build windows. But he pushed me so much to buy this piece of crap. Also i told them that I will be moving outside of New Zealand. So I need apple care. So this guy told me he will give me International 3 years apple care warrenty for $400 (which i paid extra) but in their system he entered some stupid third party warrenty so he can make commission again. Today i my machine completely stopped working. Its super hard to get hold of these as they dont care now. I lost 3 clients in the past because if it (worth $4800-$7000) Today machine is sitting with Apple and I cant do any work. I had some work due 2 days ago which i have to refund $1300. Costing me $942 for now to fix and wont get it back for a week. So can’t do any work for a week (which is my only income) plus apple will let me know if anything else needs to be fixed (which may cost even more of top) I will never recommend to go and take any help from any sales person. Just do your own research otherwise they can easily fool you around for their own commission. They won’t care how it can affect you in the long run. This was the worst purchase of my life and still struggling. Now saving up again to buy another $7-8000 machine 😔
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