Bought a Samsung front loader, no issue with the product but the customer service from Noel Leeming is some of the worst I've experienced.

Samsung at the time were offering a warranty upgrade.

As I purchased online rather than in a physical store I didn't receive the upgraded warranty card and despite 3 weeks going by with multiple emails and phone calls, I have still not received the documents.

At first I was told I didn't need to worry by a CS rep, that the warranty would be recorded at their end despite Samsung stating that the customer must retain the extended warranty card and my invoice making no reference to the promotional warranty deal.

I have asked so many times and been dismissed I may need to go to head office to resolve.

Will now only shop at Noel Leeming of I can't source elsewhere. Very poor experience.

I recently took my 6 month old FitBit back because it had a cracked strap. They gave me a whole new one on the spot with literally no questions asked. I presumed that this was FitBit's policy but someone else at work took had the same issue after just one week and took it back to JB who told them to contact FitBit directly, i.e. did nothing. Other warranty claims at Noel Leeming have haven't always been quite so straightforward but they've come through in the end, and have never sent me away without doing anything at all. For me the handling of warranty issues is important and the reason I wouldn't buy something like a FitBit or camera etc online.

I must say, service does vary with store. I went in to look at a surface pro 4, the sales guy who came over told me a series of incorrect information about the device, something I know because I do my research before hand. when asked if they could give a better price, was reluctant to give any at all (giving me a load of crap like how this is the best price there is). This I know is a load of shit because I went to other stores like Harvey Norman and their retail price was already LOWER than the price of Noel Lemmings (unfortunate that Harvey Norman listings don't appear on pricespy half the time) AND they gave me FURTHER discount after that. Obviously, the sales guy is bullshitting me and wants to maximize profit on his end. Did not end up buying at their store, shame, if he was 30 bucks less greedy, he would have made the sale.

If you give them a price match, they will most likely do it but not a cent less and usually doesn't account for shipping if it is a large item. So it might end up costing you more anyways.

Update: So went in for another price match on a galaxy tab A tablet. Told them it's sold at 448.9 at PBTech and if they could price match it. Guy has the audacity to tell me oh we can't price match online stores. So I said, PB isn't an online store, they have multiple retail stores all over NZ. So then he said, oh na we don't price match outside of local stores, and i'm like what? So I went online to check their website and there it was, clearly written price match any NZ store, no rubbish about local stores. So I got back and confront another sales guy, who tried to give me the same rubbish until I said no that's not what the policy said. Then he tries tell me it's a grey area????? How is it grey at all!, eventually I got the price match but the only advantage was that I got the tablet straight away instead of getting it overnight from PBTech, who has free shipping anyways! With support services that crap and deceitful, if I have any issues with warranty, it's probably going to be an uphill battle but whatever, I'm ready.

Poor range of laptops, decent range of smartphones, good range of accessories. Worth shopping around of course, but when you need something in a pinch their massive retail footprint makes it easy to pick up quickly. Items that are in stock with supplier rather than held in stock at stores or head office takes way too long though, and stores get real unhappy about transferring stock between branches. Also very hard to grab a salesperson when busy as often there are two or three attending to a single customer.

Went to the Manukau Supacentre with my partner to buy a Samsung Galaxy S6 Edge and nobody wanted to serve us, we couldn't just grab the phone from the display cabinet either you actually needed a staff to get one for you from the storeroom. After waiting a couple of minutes we finally grab a hold of one of the staff members and he gets the phone then hands it to us and tells us to pay at the counter. After we headed to the counter to pay, the girl at the counter brings out her phone and starts using it then walks away after a few seconds leaving us with nobody? The other counter was occupied with another customer and after 5 minutes somebody finally got to the counter and served us.

What should have been a 5 minute shopping experience turned into a 30 minute waiting game and this really was a waste of my time, will probably never shop there again.

I ordered a Sony Xperia M4 Aqua for $199 during their online clearance sale on Friday, I saw this as a good deal as it was more expensive elsewhere. They had advertised that the stock was limited and once it was gone there would be no more. I ordered the phone while there was still lots of stock available but over the weekend the stock just seemed to disappear.

On Saturday morning I got an email to say that my order had been completed, yet I hadn't received my phone, little did I know that this meant that the online portion of the order had been processed. I contacted Noel Leeming about the issue and they informed me that the order had been processed online and that it has been sent to store and that it would be dispatched on Monday.

Later in the afternoon on Monday I hadn't received a tracking number and conformation that my order had been dispatched, so I contacted Noel Leeming again and they informed me that the phone had sold out long before Friday and that no one had removed it from their website.

I understand that these kinds of errors can occur, but no one notified me that they had run out of stock when I spoke to them on Saturday even though they had run out of stock earlier on.

I am still happy to note that they promptly processed a refund for their error

This seems to be a frequent occurrence from Noel Leeming

Not often competitive on price, but branches everywhere. We need to ask ourselves: Do we want to get to the stage where on-line is the only option and you can't really look over your next appliance? Sometimes you need to push the buttons and slide the sliders and look inside, etc and photos just don't tell the whole story.

Anyway, enough ranting. Of the chain stores where there's always "one near you" I think Noel Leemings are probably the pick of the crop these days. Who know where we'll be in a years time, but for now they would be my first stop.

Thanks to the team at St Lukes who really looked after me when there was a bit of a SNAFU. It's the putting right that counts. Sorry about the late feedback. Got a bit distracted by work.

Other things I like about this branch is the huge range available to view and open late at the end of the week.

Keep up the good work chaps!

Leemings were really tops and I have no complaints at all. I really like their on-line returns policy, which I didn't have to use, but it gave me confidence to buy knowing that if something was not right I could send it back, no questions asked.

I remember a time when these guys were definitely "middle of the pack" - i.e. definitely not your first choice, but they seem to have really lifted their game this year and I just want them to know that it's noticed and appreciated.

Well done!

DO NOT BUY from these guys if you ever need to use your warranty. I bought a Galaxy S6 from them, which developed problems with the antenna. Well within the warranty date, I brought it back to them to get it repaired or replaced. One week later they come back to me saying that it was caused by misuse, even though there was no external damage (and had never been dropped), and they wanted almost $600 to repair it! I'm absolutely disgusted with them, and will never buy from them again.

Found a vacuum cleaner that was on the shelf. After looking here i found that SmithCity sold the same vacuum for $200 less. I asked him to do a price match and he said "I would be making a $20 loss on this if i sold it to you" He tried to (weakly) justify that SmithCity is not a physical store in Auckland, which i told him that their T&C doesn't specify city.

After reluctantly agreeing to the sale he told me that they don't have any in stock (who has an item on display if none of the noel leemings stock it?)

So he "ordered" one from the supplier and said i will get a call in the next 5 working days. After 2 weeks (8-10 working days). I called them and they told me that the supplier doesn't stock them anymore either and for me to go back to the store to do a refund.
(again. why are they displaying an item if it's discontinued even at their supplier?)

Ordered and paid for a $3000 Canon lens on line. Received an immediate email stating I would be kept informed (by email) regarding delivery etc.
10 days later,no email, no lens, no nothing. Just goes to show, many retailers have learnt nothing and they are most likely the ones who complain about overseas purchasing.
Well Noel Leeming, I requested that you cancel the purchase and refund my payment, which you said will take around 3 days. I hope this part of the transaction is handled a little better. Wont waste my time with you in future.

Ordered a GPS unit from them and after one week contacted them as it had not been delivered yet. Left a message and received a call back within an hour informing us that the unit was unattainable. They offered a more expensive unit at no extra charge to us and we received the next business day.

Very happy overall.

The people working there have absolutely no idea about what they are selling. I would highly advise that people do substantial research into a product first before buying it directly from them.

Generally the price is over inflated and you need to haggle for a price match. Kind of alright if you are a flybuys collector (especially during their 4x flybuys promos)

Warranty claims and returns are usually well tolerated at the stores so this is a definite plus.

No idea about shipping but would recommend buying it directly from the stores instead of an online order

Their online page says, Limited stock available, and can buy online, then collect it in store. I paid online so that I will not miss the item (WD 1 TB Elements external harddrive). When I went to the store the next day to collect it, they say they don't have stock, called the customer care and they too say the same thing, that they were waiting for the product from the supplier. But their online page still says, Limited stock available and can buy online.
Don't get fooled by their false information.
If they had not given the false information I should have visited any store as per my convenience and bought it.
Will never ever shop at Noel Leeming online or instore.

Ordered surface 2 type cover in cyan and paid for it in full (after getting the surface pro 2 from them).
Asked when it was coming in, they said they would call, they didnt.
Called them on 3 separate occasions asking them when it was coming in.
On the first time they said in a few days
Then in a couple of days
And then they finally tell me that they werent stocking cyan (Even tho it is listed on their website)
Went to JB-HiFi, really happy with their service

I brought an ipad mini and a pair of Marley headphones from these guys in store and they gave me half off on the headphones. This pretty much matched JB HiFis sale price so I was stoked and the mini is still going strong today, I'm writing this review on it.

The headphones broke after a few months with one of the buds losing audio so I emailed them and they were able to provide a copy of the receipt for me to take into the store. This wasn't needed however as a new pair was shipped out to me and are still going strong.

I would definitely go for noel leering if you want to buy from a big chain store, service is great and a lot of the time if you buy an expensive product like a phone they'll mark down small stuff like headphones for you.

We really needed a new washing machine and decided on a Samsung but was told they had no stock. So went and checked the LG models out and found they had better reviews so decided to get one of those instead. No stock of that model either. Then we were told that they don't actually carry stock of either the Samsung or LG models as they don't have the room, but they could order it taking 2-3 days (these are popular 7.5KG models, not high end or anything). OK fine we said but after 3-4 days we rang and was told it will take about 2 weeks. Soooo frustrating!

The guys on the floor were absolutely useless (HN were much better sales people who are happy to approach and discuss with the customers) and the "distribution centre" is a joke (no stock, no eta's given - just a blunt "we'll call you"). If we didn't have NL vouchers I would have cancelled and gone somewhere else. Never again Noel Leeming (Moorhouse Ave, Christchurch)!

They stock most things in the store and, if it's not in store they will pull out all the stops to get it delivered to their store so you can pick up the item wherever is closest or more convenient to YOU.
However, for large items, they are at the mercy of the manufacturers delivery times and don't seem to have a warehouse for large items. BUT, they will keep you updated so you're not left wondering.
Prices are comparable with most places they actually have matched the price of their competitors.
I can't really fault them for much but, it does pay to do your research before committing to buying something. I guess like anyone, if they can sell you something for more they will but, if you look around, be sure to give them weblinks to a competing NEW ZEALAND site so they can get it to you for the same price.
Oh, and there IS delivery fee's if you want it delivered to your home. Hence, not a perfect score.

Some small dealer will sell the same product for a substantially lower price. Do not think that Noel Leeming will give you any better after sale service. In my case when my Motorola Defy Mini had software problem, the warranty provider stated warranty became void on some lame excuse, Noel Leeming acted as a pet for the warranty provider supporting warranty provider rather than me although I was totally right even as per a lower level staff. And I found a senior manager quite biased and unsympathetic. Low rating given because I believe it is no use paying more to Noel Leeming.

Not my kind of shop. Good looking, nice people but they haven't got the best prices and certainly many things to work on the customer's satisfaction.
I purchased a Breville juicer, I paid $199.99? OK price... because the full retail price is $279.00. In saying that, they had a special offer and the juicer came with a set of glasses as wel 'valued' at $30, but they were selling them in the shop for $6.00! Imagine what a mark-up! They run out of the glasses when I bought the juicer and they said they will order them for me.
A month and a half later they finally arrived, after I rung a couple of times, I called into the shop three times as well and I wrote a letter to the head office. Meanwhile, Briscoes had the same juicer on special for $167.00 that made me an idiot buying from Noel Leeming. I am unhappy and I feel ripped off.