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2.4 of 5 stars

Went to Wellington CBD store today to pick up a new micro usb charger for my ue Megaboom after mine had snapped accidentally. AMAZING service and very generous discount. This is the second time Noel Leeming has gone above and beyond and in another location!
Their staff always try to rip of customers just so they can make commission. They dont care about the customer needs and dont care about what the customer is asking for. They will only sell you the stuff that they can more commission from. In march 2017 I bought an imac from Noel Leeming Albany. I told this guy i need the fastest machine for graphic design and video editing. I told him i will be dealing with 6-8k Red raw footage. I want everything maxed out. This guy made me spend $7000 on machine which is still giving me lot of problems. Not even half the speed i asked for. I wanted to custom build windows. But he pushed me so much to buy this piece of crap. Also i told them that I will be moving outside of New Zealand. So I need apple care. So this guy told me he will give me International 3 years apple care warrenty for $400 (which i paid extra) but in their system he entered some stupid third party warrenty so he can make commission again. Today i my machine completely stopped working. Its super hard to get hold of these as they dont care now. I lost 3 clients in the past because if it (worth $4800-$7000) Today machine is sitting with Apple and I cant do any work. I had some work due 2 days ago which i have to refund $1300. Costing me $942 for now to fix and wont get it back for a week. So can’t do any work for a week (which is my only income) plus apple will let me know if anything else needs to be fixed (which may cost even more of top) I will never recommend to go and take any help from any sales person. Just do your own research otherwise they can easily fool you around for their own commission. They won’t care how it can affect you in the long run. This was the worst purchase of my life and still struggling. Now saving up again to buy another $7-8000 machine 😔
I purchased a Nova 3I phone from Noel Leeming, St Lukes, received fantastic service from Bilal, he went out of his way to get the best deal, plan for me, plus tracked down a good number. They're now my go to shop.
Walked into Noel Leeming Porirua... Staff too busy texting to provide service. When I shoulder tapped someone they reluctantly went and got a device out and passed me onto a surly checkout operator who snarled at me until I gave up trying to pay my money and left. Took my $1000 to the competition, was greeted with a smile, they were more than happy to take my money. Even gave me a discount.
Disgusting service at the Henderson store. Cant even get a price match on Black Friday sales. Guess I'll take my money elsewhere.
Horrible service. - Ordered range hood online (in stock). Delivery for next Thursday. - I called Friday morning and asked where it was. - Staff said on order and will check and get back to me by end of day. - No reply by 5pm Friday, so I contacted them again. Staff said order mistake in item code, and suppliers closed until Monday. So no update until Monday. - Staff apologized with template text ("mistakes happen from "time to time"). I asked if they could share my suffering as a customer by giving a discount or voucher to show sincerity. Staff replied they would forward it to management. I'm not holding my breath for that. (Don't want a Noel Leeming voucher though. Don't want to go through this painful experience again.) Conclusion: Customers need to make big effort to receive products from Noel Leeming and will suffer a painful shopping experience. Hoping to receive my order within a month.
Had to purchase ink today for our Cannon Printer. Closest store Noel Leeming Westgate - 5 ink cartridges - charged $215 - Found overcharged on one by $4 (as staff did not look at price tag just scanned them all through at the same price) I asked for the refund. Thought pretty expensive so went to nearby competitors to check out their price - Their products were $4 per cartridge less?? I was overcharged by $20 so back to Noel Leeming - offered to refund to meet competitors price but I asked for full refund - Not shopping at Noel Leeming Westgate again, overpriced with staff who let the custormer know how problematic it is asking for a refund and advising they can't control pricing. SHOP AROUND BERORE VENTURING INTO NOEL LEEMING WESTGATE
Crap service @ the Papanui store. Went there to get a mouse - when I got it home - it didn't work so took it back. The old guy working there tried the mouse on 3 different PC's before he got it to work and then tried to tell me it was my fault. Should have gone to Warehouse stationary to begin instead of wasting my time and money
Told by a female staff member that they don't do laybuys at Noel Leeming , phoned the Crawford st branch , and was told they did, maybe the staff need Training if they want to keep there customers happy
Crappy service, Sent my laptop to be repair a software issue apparently the staff are too incompetent to repair windows so they replaced the hard rive and re-installed windows incorrectly, the laptop also came back with a number of new scuffs and the caps lock key light no longer works not to mention replacing a hard drive to them 5 WEEKS to do and were totally unapologetic about the whole thing
Great staff & service. My package arrived safe and sound. Thanks
Bought a few camera accessories from Noel Leeming a couple of weeks ago. My salesperson was really helpful in helping my choose the most suitable products and really knew what he was talking about. I ended up going back to return a camera bag a few days later as I found it didn't fit everything like how I wanted and received a full refund with no questions asked.
Guy who served me on Sunday was keen on getting me to purchase the phone they had on special there. Problem is they did not have the phone or the extra bonus headphone on site. I said maybe I should do it online, but it seemed clear to me now he wasn't going to let a potential sale slip by and assured me the item would be delivered to my house the next day. I waited 3 days and no sign of it. Finally I rang up customer service and they were perplexed by why the person who served me didn't just have the other nearby stores send the item to me as there were plenty of them in stock - he instead had tried getting one's from Auckland sent down to me. So, it's now Saturday and I'm still without a phone as Courier Post is now giving me BS on why I couldn't pick it up from their depot (but that is another story). Bottom-line, I won't be going to the Tory Street Wellington Branch ever again, and most likely any other branch of Noel Leeming.
I see a lot of bad reviews here about Noel Leeming, but my experience with them so far has been great. I recently bought a lens from them(at a great discounted price) that turned out faulty. It was replaced with out any problem. I was in store for about 15 min. And the price was cheaper than buying a parallel import. Sometimes is better to buy things from a store than online.
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Noel Leeming... Well I was cut off by a delivery van in Mt Wellington by a mentally deranged Noel Leeming driver. Is this relevant to the store? You bet it is. Sign writing was all over the van and that's how he wanted to treat the general public. How I wish I had a dash cam!
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