1.7 / 5
(110 reviews)
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Disappointed. Bought laptop six months ago - they outright refused to look at it until I fronted up with " Assessment fee" of $50+ claiming it was my fault for breaking it. Bad service from New Lynn staff - surely you can do better. Lost a customer.
Unable to give no stars... Very disappointed with this company. Bought and paid in full for an oven, told it might take two weeks to arrive. We agreed to that time frame. Two weeks later I was told it would be another week. Yesterday I was told they don’t know when it will come! I can have a refund, but I just want what I bought and paid for in good faith. No one called to tell us anything... dreadful customer service.
Love Noel Leeming and have great customer services and product options. Unsure of why it has got so many negative reviews as I highly recommend them and would buy from them repeatedly in the future.
Not sure why Noel Leeming get so many bad reviews?? I've shopped with them for years and have had nothing but good experiences. When I order online, the item arrives quickly. When I use click and collect, often I can pick it up same day. When something breaks, they figure out a solution. I don't understand how I've had so many good experiences but so many people are moaning. Complaining for the sake of complaining? Who knows. Lot of keyboard warriors out there. Noels aren't that bad. They may not be the cheapest but the service is generally good. Would recommend.
The Noel Leeming team is inconsistent and useless. I placed an online order for an iphone which on their website they specified was in stock. I specifically chose the one I purchased because it said it was in stock unlike one of a different colour which wasn't. After one day waiting for the call from one of their 'specialised experts' who was meant to call me when my phone was ready to be collected. I decided to ring the store, to which a rude man picked up the phone and was very disinterested in what I was trying to find out about my phone. He said "I don't know where your phone is, we don't have that information yet. I am outraged at this false advertising. I specifically purchased from noel leeming because their online store said that they had this phone in stock where others said it would take 1 - 2 weeks. Now it is looking like mine will take 1 - 2 weeks. I have send Noel Leeming 3 emails during their online 'open' hours and they haven't replied to any of them. I sat on the phone on hold for 40 minutes trying to get a hold of a real person, however I am a busy person and my schedule could not wait for their horrendous customer service people to pick up. I am very disappointed and would rather my money back so that I can spend it at a more reputable company.
I rate this shop 0. Is it legal to advertise a product and in a clearance sale when you don't actually have the product? Also increase the price in the sale from the advertised price before sale. (corrupt) this company expects you to spend 30 minutes as a standard wait time when you call them . I suggested they increased the number of staff at the call centre and i was meet with silence. They make promises they have no intention of keeping. They advertised a product and push it in their advertising knowing they dont have any and the consumer will just have to wait. NO NOT buy from this company. they have no intention of full filling their obligations to you by actually producing the product if they don't have it.
This store does not want to adhere to nz law in consumer guarantees. They attempt to get you to sign a contract that you'll pay the costs if their technicians decide its your fault. Don't sign it.
Brought cook top and oven at the Lyall Bay store on Boxing Day for delivery to a Auckland property (was in Wellington spending Christmas with my parents who also brought a few things on the same day). Paid $410 just for my part of the delivery and install cost. Was told at time of purchase items where in stock at Auckland warehouse and someone would be in touch to arrange delivery and install. I asked for a delivery date of the 11th of Jan, a Saturday as this suited me. Day came and went with no one making contact. Followed up with Noel Leemings who said the store did not pass instructions to third party installer. Furthermore, was told the items needed to be ordered from the supplier which was another reason for delay. Took 3 weeks in the end. Eventually was organised midweek on the 15th (my preference was the weekend as I would need to take time off work to be home). But at this stage I simply went ahead with it as I wanted it in having paid $3,000 up front. The delivery guy said 5pm so left work an hour early. They didn’t show up until 7pm instead. Had to call them to get an update. Ultimately had to make my lost time up another day at work - really inconvenient. Avoid Noel Leemings as they are very reactive and do not take any after sales pride in informing customers of issues and delays. Explained all this to them to have the Lyall Bay store manager offer an undefined future discount on my next purchase. Passed on the offer as next time I’ll go elsewhere.
Ordered two Echo Dots with Clocks (order in only). 2 months later they say they are unable to source them. NEVER shopping at Noel Leeming again >:(
Paraparaumu branch - staff have no product knowledge. First experience was buying a TV and DVD player. Disinterested assistant with knowledge limited to what he could see and read i.e. price tag, size and pamphlet info. Second time, different assistant couldn't find charger for my mobile phone because he only knew Apple. Is the lack of interest because sales staff don't get commission? Do your own product research before shopping.
Cheats and liars. I purchased a television on 21 September for $1252 and was promised by the salesperson that I would be unlikely to ever see as good a price. Only 3 days later the price dropped to $1138, then by 4 October the price was only $996. I went in to the store and spoke to the manager (Riccarton branch) but he refused to honor the promises made to me at time of purchase. So much for their 'price promise'.
Just don't trust this company. Don't buy online from them. They'll never have the stock they advertise online. And if you go in and buy an item it will turn out to be defective in my experience. I've had nothing but bad experiences with this company over the last three years. They are a good location for me so I kept going back but they are just the worst. Also their predatory finance plans and money grabs are out of this world. The company they have finance with charges TWENTY TWO PERCENT interest! They they falsely advertise phones at one price right in the store but when you say OK I'll buy that for the price there you're advertising on this sign" they say "Oh no you can't just buy it you have to sign a contract with one of these overpriced phone plans as well or you have to sign a contract for 22 percent interest. You can't just pay the price we have advertised right in front of your eyes. That is literally false advertising. Of course they don't mention the finance plan is 22 percent interest either that's in the fine print. But even more ridiculous if you don't NEED the finance and want to pay the whole lot they will literally say "no you can't on THAT item." It's always on "THAT item" but how many items in store are they pulling that crap with. It's literally false advertising since the advertised price is not something you can pay to get the item. So that's actually illegal. And don't ever ever try to buy something with Flybuys through them becasue they will almost never honour Flybuys. They never have the stock they advertise on Flybuys in my experience. The staff in stores are also the rudest you will ever meet. That was my experience and I see online that it's many other people's experience as well. I'm saying this after many negative experience with them over three years. They have a very conveniently located store for me which is why I kept going back but they are so awful and the staff are extremely condescending when you question anything. They even like to threaten to get security if you complain about anything. And they even insult you to your face for questioning any of this.
Purchased Logitech G920 steering wheel and shifter from Lower Hutt store which said they were in stock and i thought thats cool because i will be able to pick it up. Turns out that it doesn't mean it is in stock and they are getting it sent and now i have to wait till atleast Monday over the weekend. Don't advertise that you have stock when you dont currently have stock
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Old reviews

Ratings older than 1 year are not included in the average rating.

I got a "returned by customer" floor model (washing machine) when I paid for a new one. First (upon full payment) I was told that I will receive my appliance within 4 days. Then it did not show up for 2 weeks. When I contacted them they said I can settle for the display model or wait for indefinite period. I went for the floor model as I really needed the washing machine. When delivered I saw a tiny label on top saying "returned by customer". So be very careful and read and reread every single sticker pasted on the appliances. And don't expect any staff to actually be helpful. They are there to just misguide you. This was my first time buying a big appliance from Noel Leeming....so thanks for teaching me the lesson early on. I will steer clear of this place in future.
Brought phone to be repaired under warranty. Got initial fault rectified but broke another thing. I rejected the phone and their solution for me was take the phone and "shut up". This is official position of store manager. Now let's see what Disputes Tribunal will say
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