Strive to offer
superior standard
of service

http://www.noelleeming.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Noel Leeming (7.32)
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  • Good
    I have bought a lot of items from them, the service is great and advice good. The ticket price is high end but they will match Pricespy when pushed. For Goldcard holders the deals are very good. Cost plus 10% athough this does not show as a lot on sale items.
    I have not had any problems and purchases include Range top and Wall Oven,Diswasher and numerous smaller items. I will deal again
    13 days ago
  • Acceptable
    Poor range of laptops, decent range of smartphones, good range of accessories. Worth shopping around of course, but when you need something in a pinch their massive retail footprint makes it easy to pick up quickly. Items that are in stock with supplier rather than held in stock at stores or head office takes way too long though, and stores get real unhappy about transferring stock between branches. Also very hard to grab a salesperson when busy as often there are two or three attending to a single customer.
    14 days ago
  • Poor
    Went to the Manukau Supacentre with my partner to buy a Samsung Galaxy S6 Edge and nobody wanted to serve us, we couldn't just grab the phone from the display cabinet either you actually needed a staff to get one for you from the storeroom. After waiting a couple of minutes we finally grab a hold of one of the staff members and he gets the phone then hands it to us and tells us to pay at the counter. After we headed to the counter to pay, the girl at the counter brings out her phone and starts using it then walks away after a few seconds leaving us with nobody? The other counter was occupied with another customer and after 5 minutes somebody finally got to the counter and served us.

    What should have been a 5 minute shopping experience turned into a 30 minute waiting game and this really was a waste of my time, will probably never shop there again.
    1 month ago
  • Excellent
    Picked up a canon 80d and a bag, got upsold on extended warranty (reason for missing star he was a little pushy about it) but they gave me a deal on it and had the camera for the best price in the country at the time. All in all good experience.
    1 month ago
  • Barely acceptable
    I ordered a Sony Xperia M4 Aqua for $199 during their online clearance sale on Friday, I saw this as a good deal as it was more expensive elsewhere. They had advertised that the stock was limited and once it was gone there would be no more. I ordered the phone while there was still lots of stock available but over the weekend the stock just seemed to disappear.

    On Saturday morning I got an email to say that my order had been completed, yet I hadn't received my phone, little did I know that this meant that the online portion of the order had been processed. I contacted Noel Leeming about the issue and they informed me that the order had been processed online and that it has been sent to store and that it would be dispatched on Monday.

    Later in the afternoon on Monday I hadn't received a tracking number and conformation that my order had been dispatched, so I contacted Noel Leeming again and they informed me that the phone had sold out long before Friday and that no one had removed it from their website.

    I understand that these kinds of errors can occur, but no one notified me that they had run out of stock when I spoke to them on Saturday even though they had run out of stock earlier on.

    I am still happy to note that they promptly processed a refund for their error

    This seems to be a frequent occurrence from Noel Leeming
    3 months ago
  • Very good
    Not often competitive on price, but branches everywhere. We need to ask ourselves: Do we want to get to the stage where on-line is the only option and you can't really look over your next appliance? Sometimes you need to push the buttons and slide the sliders and look inside, etc and photos just don't tell the whole story.

    Anyway, enough ranting. Of the chain stores where there's always "one near you" I think Noel Leemings are probably the pick of the crop these days. Who know where we'll be in a years time, but for now they would be my first stop.
    4 months ago
  • Excellent
    Thanks to the team at St Lukes who really looked after me when there was a bit of a SNAFU. It's the putting right that counts. Sorry about the late feedback. Got a bit distracted by work.

    Other things I like about this branch is the huge range available to view and open late at the end of the week.

    Keep up the good work chaps!
    4 months ago
  • Perfect
    Leemings were really tops and I have no complaints at all. I really like their on-line returns policy, which I didn't have to use, but it gave me confidence to buy knowing that if something was not right I could send it back, no questions asked.

    I remember a time when these guys were definitely "middle of the pack" - i.e. definitely not your first choice, but they seem to have really lifted their game this year and I just want them to know that it's noticed and appreciated.

    Well done!
    4 months ago
  • Excellent
    Went there today and found them pretty good. I liked the way I was treated and the extent of the stock, which was extensive. Not hard to find a store where you live or happen to be. Not much else to say except that I'm happy.
    4 months ago
  • Perfect
    Awesome
    4 months ago
  • Excellent
    Great selection, friendly staff, branches all over the place. What's not to like?
    5 months ago
  • Perfect
    Fast and friendly.
    5 months ago
  • Perfect
    Never had a problem.
    6 months ago
  • Perfect
    Never had any issues, good prices
    6 months ago
  • Excellent
    Very happy about the Galaxy Tab S2 I got from Noel Leeming. They sell quality products and often with reasonable discounts. Good job.
    6 months ago
  • This user review is under investigation
    8 months ago
  • Perfect
    Never had a problem with Noel Leeming Hastings, bought a pair of Plantronics D60 RIG headphones from them which failed, took them back and the guy was kind and definitely knew his stuff about headphones and got a replacement pair of a different brand (Logitech G230) that day.
    9 months ago
  • Terrible
    I must say, service does vary with store. I went in to look at a surface pro 4, the sales guy who came over told me a series of incorrect information about the device, something I know because I do my research before hand. when asked if they could give a better price, was reluctant to give any at all (giving me a load of crap like how this is the best price there is). This I know is a load of shit because I went to other stores like Harvey Norman and their retail price was already LOWER than the price of Noel Lemmings (unfortunate that Harvey Norman listings don't appear on pricespy half the time) AND they gave me FURTHER discount after that. Obviously, the sales guy is bullshitting me and wants to maximize profit on his end. Did not end up buying at their store, shame, if he was 30 bucks less greedy, he would have made the sale.

    If you give them a price match, they will most likely do it but not a cent less and usually doesn't account for shipping if it is a large item. So it might end up costing you more anyways.
    10 months ago
  • Terrible
    DO NOT BUY from these guys if you ever need to use your warranty. I bought a Galaxy S6 from them, which developed problems with the antenna. Well within the warranty date, I brought it back to them to get it repaired or replaced. One week later they come back to me saying that it was caused by misuse, even though there was no external damage (and had never been dropped), and they wanted almost $600 to repair it! I'm absolutely disgusted with them, and will never buy from them again.
    11 months ago
  • 2016-01-18 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    NL's regular prices are not competitive and their 'Price Promise' should be called the 'Price Lie'. I found an identical product (vacuum) about 25% cheaper and asked them to match it. It fitted the conditions of the deal. They just fobbed me off and said they couldn't sell it that cheap.
    1 year ago
  • Terrible
    Found a vacuum cleaner that was on the shelf. After looking here i found that SmithCity sold the same vacuum for $200 less. I asked him to do a price match and he said "I would be making a $20 loss on this if i sold it to you" He tried to (weakly) justify that SmithCity is not a physical store in Auckland, which i told him that their T&C doesn't specify city.

    After reluctantly agreeing to the sale he told me that they don't have any in stock (who has an item on display if none of the noel leemings stock it?)

    So he "ordered" one from the supplier and said i will get a call in the next 5 working days. After 2 weeks (8-10 working days). I called them and they told me that the supplier doesn't stock them anymore either and for me to go back to the store to do a refund.
    (again. why are they displaying an item if it's discontinued even at their supplier?)
    1 year ago
  • Perfect
    Excellent service. I was given expert advice on the model to buy and a very good price too. It has always been a good place to go to even parts are faulty and replacement in an instant.
    1 year ago
  • Very Poor
    Ordered and paid for a $3000 Canon lens on line. Received an immediate email stating I would be kept informed (by email) regarding delivery etc.
    10 days later,no email, no lens, no nothing. Just goes to show, many retailers have learnt nothing and they are most likely the ones who complain about overseas purchasing.
    Well Noel Leeming, I requested that you cancel the purchase and refund my payment, which you said will take around 3 days. I hope this part of the transaction is handled a little better. Wont waste my time with you in future.
    1 year ago
  • Terrible
    Pathetic. PRE-ordered Advanced Warfare on PC and it has now been 2 days since release and still no game. I didn't even order it online, I ordered it in person at their Sylvia Park branch, which means PICK-UP but they don't even HAVE the product to pickup. What's the point of pre-ordering a DAY-ZERO Edition if I can't even play it on the day of release? Now I missed out on the 24hr double XP bonus because of this incompetent company.
    2 years ago
  • Excellent
    Ordered a GPS unit from them and after one week contacted them as it had not been delivered yet. Left a message and received a call back within an hour informing us that the unit was unattainable. They offered a more expensive unit at no extra charge to us and we received the next business day.

    Very happy overall.
    2 years ago
  • Perfect
    Very helpful staff who willingly negotiated to match price.
    2 years ago
  • Very Poor
    Bought an item their website said was in stock. It wasn't and it took them a month to source new stock.
    2 years ago
  • Perfect
    Great deal on a washing machine, friendly helpful sales staff... and good deal on extended warranty.
    2 years ago
  • Terrible
    Ordered a WD 4TB hard drive online, after 1 week, received a email stating my order has been canceled due to difficulty sourcing the hard drive. Very poor service, would not recommend Noelleeming to anyone.
    2 years ago
  • Barely acceptable
    The people working there have absolutely no idea about what they are selling. I would highly advise that people do substantial research into a product first before buying it directly from them.

    Generally the price is over inflated and you need to haggle for a price match. Kind of alright if you are a flybuys collector (especially during their 4x flybuys promos)

    Warranty claims and returns are usually well tolerated at the stores so this is a definite plus.

    No idea about shipping but would recommend buying it directly from the stores instead of an online order
    3 years ago
  • Perfect
    Awesome
    3 years ago
  • Terrible
    Their online page says, Limited stock available, and can buy online, then collect it in store. I paid online so that I will not miss the item (WD 1 TB Elements external harddrive). When I went to the store the next day to collect it, they say they don't have stock, called the customer care and they too say the same thing, that they were waiting for the product from the supplier. But their online page still says, Limited stock available and can buy online.
    Don't get fooled by their false information.
    If they had not given the false information I should have visited any store as per my convenience and bought it.
    Will never ever shop at Noel Leeming online or instore.
    3 years ago
  • Terrible
    Very bad experience. Order a rangehoods but received a wrong model. Had to go to the store a few times and made numerous calls to customer service. Made a formal complaint but no use. Always told that they would contact me later but they never did. After six weeks, we are still waiting. Just wonder if they are actually going to be out of the business. Will ask refund and will never buy from them again.
    3 years ago
  • Terrible
    Ordered surface 2 type cover in cyan and paid for it in full (after getting the surface pro 2 from them).
    Asked when it was coming in, they said they would call, they didnt.
    Called them on 3 separate occasions asking them when it was coming in.
    On the first time they said in a few days
    Then in a couple of days
    And then they finally tell me that they werent stocking cyan (Even tho it is listed on their website)
    Went to JB-HiFi, really happy with their service
    3 years ago
  • Perfect
    I brought an ipad mini and a pair of Marley headphones from these guys in store and they gave me half off on the headphones. This pretty much matched JB HiFis sale price so I was stoked and the mini is still going strong today, I'm writing this review on it.

    The headphones broke after a few months with one of the buds losing audio so I emailed them and they were able to provide a copy of the receipt for me to take into the store. This wasn't needed however as a new pair was shipped out to me and are still going strong.

    I would definitely go for noel leering if you want to buy from a big chain store, service is great and a lot of the time if you buy an expensive product like a phone they'll mark down small stuff like headphones for you.
    3 years ago
  • Terrible
    We really needed a new washing machine and decided on a Samsung but was told they had no stock. So went and checked the LG models out and found they had better reviews so decided to get one of those instead. No stock of that model either. Then we were told that they don't actually carry stock of either the Samsung or LG models as they don't have the room, but they could order it taking 2-3 days (these are popular 7.5KG models, not high end or anything). OK fine we said but after 3-4 days we rang and was told it will take about 2 weeks. Soooo frustrating!

    The guys on the floor were absolutely useless (HN were much better sales people who are happy to approach and discuss with the customers) and the "distribution centre" is a joke (no stock, no eta's given - just a blunt "we'll call you"). If we didn't have NL vouchers I would have cancelled and gone somewhere else. Never again Noel Leeming (Moorhouse Ave, Christchurch)!
    3 years ago
  • Excellent
    They stock most things in the store and, if it's not in store they will pull out all the stops to get it delivered to their store so you can pick up the item wherever is closest or more convenient to YOU.
    However, for large items, they are at the mercy of the manufacturers delivery times and don't seem to have a warehouse for large items. BUT, they will keep you updated so you're not left wondering.
    Prices are comparable with most places they actually have matched the price of their competitors.
    I can't really fault them for much but, it does pay to do your research before committing to buying something. I guess like anyone, if they can sell you something for more they will but, if you look around, be sure to give them weblinks to a competing NEW ZEALAND site so they can get it to you for the same price.
    Oh, and there IS delivery fee's if you want it delivered to your home. Hence, not a perfect score.
    3 years ago
  • Perfect
    it iwas amaSING
    3 years ago
  • Poor
    Some small dealer will sell the same product for a substantially lower price. Do not think that Noel Leeming will give you any better after sale service. In my case when my Motorola Defy Mini had software problem, the warranty provider stated warranty became void on some lame excuse, Noel Leeming acted as a pet for the warranty provider supporting warranty provider rather than me although I was totally right even as per a lower level staff. And I found a senior manager quite biased and unsympathetic. Low rating given because I believe it is no use paying more to Noel Leeming.
    3 years ago
  • Very good
    One of the best shops. Good service !
    3 years ago
  • Perfect
    Always receive wonderful service from their shops whenever it is before the sale or after. Staff there very knowledgable and shop policy is the best.
    4 years ago
  • Perfect
    Love to trade with them
    Really helpful guys
    4 years ago
  • Very Poor
    Not my kind of shop. Good looking, nice people but they haven't got the best prices and certainly many things to work on the customer's satisfaction.
    I purchased a Breville juicer, I paid $199.99? OK price... because the full retail price is $279.00. In saying that, they had a special offer and the juicer came with a set of glasses as wel 'valued' at $30, but they were selling them in the shop for $6.00! Imagine what a mark-up! They run out of the glasses when I bought the juicer and they said they will order them for me.
    A month and a half later they finally arrived, after I rung a couple of times, I called into the shop three times as well and I wrote a letter to the head office. Meanwhile, Briscoes had the same juicer on special for $167.00 that made me an idiot buying from Noel Leeming. I am unhappy and I feel ripped off.
    4 years ago
  • Terrible
    Waste of time ordering online. Saw a GPS unit advertised for sale and contacted a local store who confirmed no stock in Christchurch. Ordered from the website noting it was 'in stock' and delivery in '2-3 days'. One week later my order was processed but not shipped. After several telephone calls I was advised it was waiting at the Riccarton branch and could be collected, but in store I was told it had been sent to the Moorhouse branch for delivery. Within a week of arrival at the Moorhouse branch the GPS was finally delivered.
    4 years ago
  • Very Poor
    Bought a printer from them. My card charged the same day. 10 days later I have heard nothing from them, so I call their number. Im told that they are out of stock, and they have absolutely no idea when they will get more. 1 week? No idea. 1 month? No idea. 1 year? No idea. I mentioned to the Rep that at no time when I ordered did they tell me they did not have any stock. He didnt care. I even went back to the site after the conversation, and still absolutely no indication that its not in stock, nor that they have no clue when they will get more. And all this time a dozen other merchants are showing it in stock, E-Live alone has 77. Terrible.
    4 years ago
  • Good
    I have ordered some items from noel lemming, I have had good service Shipping was prompt and items were received in good condition. Only issue is there 0800 support , which is not up to there in store service. Sometimes they cut the phone in middle of conversation.
    4 years ago
  • Perfect
    Bought washing Machine from Mt wellington store , Happy with the item and services, Extremely fast delivery and good service.
    4 years ago
  • Very good
    i have bought several times from noel leeming and overall they are great. ive had mixed results with their 0800 number but their in-store service was great, flybuys and price matching is not usually a problem (although i think them and other appliance stores all belong the pacific retail group so dont understand how that works).
    4 years ago
  • Very Poor
    Just thought I'd share our recent experience with Noel Lemming's online store - which is borderline hilarious, and I know there are many stories like this:

    - Order $300 camera online, brand new
    - They don't bother to tell us it has been dispatched, had to demand tracking number
    - Arrives week later
    - Camera had clearly been used as a display model - there was a freaking price sticker on the back of the screen, all stickers removed from camera, battery removed from quality seal bag, screen and rear scratched

    Were sent to the store to return it, where the staff didn't seem to see it as an unusual happening.

    My whole family has had a number of negative experiences with them and Bonds - makes me wonder how the hell they stay in business.

    Rant rant rant. This sort of thing isn't even a little bit legal.
    5 years ago
  • Barely acceptable
    Not very good , has to rang many times to get update , average
    5 years ago