Have made 3 purchases from Trade Tested on line and have found it to be a positive experience each time. 5 Stars..
Terrible service, I paid for a 6m long glasshouse and a 5m long glasshouse was delivered. I have spent the last three weeks trying to get a resolution. Do not buy from them awful service (lots of lovely promises and no delivery on them). I am really disappointed :( and now stuck with a glasshouse that doesnt fit and is too small for what I need after spending over $2K and being ripped off. Not recommended
THE ABSOLUTE WORST customer service I have ever experienced in my life Ordered and paid for an in-stock greenhouse over a month ago and have spent the subsequent 5 weeks of my life pleading with them to actually send it! At least 3 hours of my life lost to phone calls, being on hold, constantly promised things that were never delivered on. Out of sheer desperation my husband went to the depot to pick it up last week, only to come home with only HALF of the greenhouse. Back to pleading and begging... still nothing. People STAY AWAY from them they are a total scam
Received 3.5mt scaffold tower on a pallet 1 month after payment was made from Auckland which was out of lockdown at the time. Numerous crap responses from them informing us it's on the way, keeping in mind it takes less than 2 minutes to forklift to a truck. Outrigger attachment brackets are not galvanized, poor product and service.
Although their scaffolds are pretty good quality, they don't sell single sections that attach to your current scaffold. In my case, I wanted to extend my 3.5m tower to 5.25m, but they won't sell the extra section. In hindsight, I wish I'd bought another brand. So learn from my mistake!
We recently bought 2 lge outdoor storage boxes. Brilliant. Service was great, prompt delivery, easy to put together. Then bought 2 person outdoor dining set. Again great product, exactly what I expected. Prompt delivery once again despite covid. I love browsing their website, so many great products. Thanks Guys.
Helpful with my enquiries regarding the Evergreen tunnel greenhouse. Looked at all 196 reviews, all of which were positive about the product, with a few minor cons. Good communication regarding my order, super fast delivery. Have yet to assemble it, waiting for the rain season to give me a good break in which to get it up.
spent over $4000 on a kitset garage, delivery guys literally dumped it in the middle of the drive and dinged the corner of some sheets. The kit itself is crap, the instructions are appalling and contradict themselves, the photo on the website differs from the kit, the photo in the instructions are different again yet they're all the same model number. Measurements are wrong and the kit itself has to be adjusted to make it fit together. Screws supplied were for internal use only, the roller door was rolled the wrong way and even the hinges on the side door were preinstalled backwards. The measurements we were supplied for the base by tradetested staff were even wrong. Everything about it is absolute crap. I posted a review of the product on the trade tested website but they moderate them and won't approve negative reviews, they know the issues with the kit yet are still taking pre-orders for them. If we'd been able to read honest feedback on the product we'd have never bought this kit from them. We'll be reporting them to the Commerce Commission fo their misleading and dishonesty in the marketing of this product as they're just mucking us around in response to our complaints. We have supplied all the proof requested and the refuse to say what they'll do to rectify anything and just ask for even more proof to keep stalling. Stick with Bunnings...
This shop is located in New Zealand. Prices are shown in NZD.
Provides telephone support. See shop web site for information.www.tradetested.co.nz
Full company name: TRADE TESTED LIMITED
Company registration number: 2431692