Absolute clowns. Ordered a watch on 3rd of January. Received no dispatch email despite it being 'in stock'. I emailed them and received an apologetic phonecall assuring me it would be in on the 10th and dispatched. The 10th came and went- no watch, no contatct from Hethcotes. Contacted them again and they rang me telling me the 25th was the new date. The 25th came and went, no watch, no contact from Heathcotes. I contacted them again via email- no response. I rang them and was told they don't know where my watch is and they'd 'investigate'. After a 24 hour investigation, I was rung and left a voicemail that the 5th of February would 'probably' be the new date of dispatch. Of course, my credit card was charged the day of my purchase (with other merchants I have been charged on the day of dispatch). I hope that my watch does show up and that I haven't been had by a bunch of crooks. Will not recommend to anyone and will not purchase from them in the future.