Heathcote Appliances

Recently bought a number of items from their online store. Online purchase and communication was proactive and seem less throughout. Very professional and customer service was fantastic. This was my first purchase with them and it will not be my last. Pricing was also very competitive.

Absolute clowns. Ordered a watch on 3rd of January. Received no dispatch email despite it being 'in stock'. I emailed them and received an apologetic phonecall assuring me it would be in on the 10th and dispatched. The 10th came and went- no watch, no contatct from Hethcotes. Contacted them again and they rang me telling me the 25th was the new date. The 25th came and went, no watch, no contact from Heathcotes. I contacted them again via email- no response. I rang them and was told they don't know where my watch is and they'd 'investigate'. After a 24 hour investigation, I was rung and left a voicemail that the 5th of February would 'probably' be the new date of dispatch. Of course, my credit card was charged the day of my purchase (with other merchants I have been charged on the day of dispatch). I hope that my watch does show up and that I haven't been had by a bunch of crooks. Will not recommend to anyone and will not purchase from them in the future.

Exceptional customer service. Item I ordered delayed due to covid and overseas deliveries. They offered me the same item but with the attachment needed for the vacuum to make it for the cat and dog hair. Arrived in less than 24hrs on Christmas Eve. Would highly recommend.

Very helpful staff and they have always givin us a good deal.

good product, quick delivery, efficient friendly service

Great service, and nice people.

good service

Ordered Thursday, dispatched Friday, arrived Monday at Rural Delivery in the South Island. Efficient dispatch, guys. Well wrapped. Sharp price.