Voted #1
for Customer Service
in NZ

https://www.heathcotes.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Heathcote Appliances (6.00)
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  • Perfect
    Great service and price! Very quick shipment and worked with me when I changed my delivery method to pick up. Recommend to everyone
    4 months ago
  • This user review is under investigation
    5 months ago
  • This user review is under investigation
    5 months ago
  • This user review is under investigation
    6 months ago
  • This user review is under investigation
    7 months ago
  • This user review is under investigation
    8 months ago
  • Poor
    Has the cheapest price a lot of the time, but there's an old saying along the lines that you get what you pay for, and I've found that to be generally true: slim margins mean ruthless cost cutting. Support inevitably suffers.

    If you're a sophisticated user and have done all your research then there's no reason why you shouldn't take a chance on an on-line only store or an out of town supplier, but you should probably buy close to home for any item bigger than you can send by courier or costing more than $10 to post.
    8 months ago
  • This user review is under investigation
    8 months ago
  • This user review is under investigation
    9 months ago
  • Barely acceptable
    OK I guess. If they have the best price by far then go for it.
    9 months ago
  • This user review is under investigation
    9 months ago
  • Very good
    Bought some logitech speakers, took longer than expected for them to send the order. After 3 days with no further updates, I emailed them and they told me it will be shipped first thing next week. Turns out they must have been able to ship before then since I got it Monday morning. Over all, not bad, was a bit slow with processing the order in my opinion but the response time on my query was very quick and the item arrived within their estimate. Shipping price was also very reasonable.
    11 months ago
  • 2016-05-27 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    We cannot recommend Heathcote's online appliance purchasing services to other consumers. We ordered a Dualit four slice toaster from them nine days ago and two days later received a two slice toaster, in a two slice toaster box. (Heathcote's initial explanation was that their two slice toasters were in boxes incorrectly labelled as being four sliced toasters. This was not the case.)

    We are still waiting for the wrong toaster to be picked up by Courier Post and the correct one delivered, despite assurances from both Heathcote and CP that it would definitely be delivered two days ago, on Saturday.

    Our first experience of this company, and our last.
    1 year ago
  • Excellent
    So far I've bought several things from them both online and in store and have had nothing but good experiences
    1 year ago
  • Terrible
    I have asked for a quote, they keep on sending me an invoice two months in a row. What a way to do business! :/
    1 year ago
  • Perfect
    Awesome to deal with, great customer service with quick communication.
    Product is perfect.
    1 year ago
  • 2015-02-16 - The store changed name from 100% Heathcote Appliances to Heathcote Appliances.

  • Perfect
    Had been waiting for receiver for 3 weeks.
    So they upgraded me.
    Its awesome.
    Would tip if possible.
    2 years ago
  • Perfect
    I couldn't be happier with my purchase and the service provided by Christina and Heathcote Appliances. I bought a camera and had questions about some accessories that were answered quickly, without any hint of annoyance. A stress-free experience. Would recommend this company and would use again if required.
    2 years ago
  • Perfect
    Wow! What excellent service. Camera ordered Thursday afternoon arrived in Invercargill on Monday morning. One can't expect better than that!
    2 years ago
  • Perfect
    Heathcotes offered very quick responses to my email queries, and were able to price match on an item for me. This contrasted greatly with a couple of poor responses from other bricks and mortar retailers I've had recently.

    I went ahead and ordered the item online, and it arrived with me in Wellington less than 48 hours later.

    A very smooth experience, and one that I can't fault at all. Based on this - and personal knowledge of a great deal or two that they've offered acquaintances in the past, I'd be glad to buy from them again.
    3 years ago
  • Perfect
    Ordered and shipped on the SAME DAY. TV arrived the very next day. E-mails were quickly replied, great communication and service. I wish them the very best, and will definitely look them up next time.
    4 years ago
  • Excellent
    I wanted a new digital camera really urgently before I went on holiday. Heathcote really went out of their way to ensure that it was shipped immediately and it arrived the next day. Exceptional service.

    Unfortunately the camera was faulty, but it was replaced immediately and a free 8GB SD card provided to compensate for the inconvenience.

    The communication was excellent throughout the whole transaction. Very highly recommended.
    4 years ago
  • Perfect
    I have purchased Canon PIXIMA MX420 from Heathcote Appliances Online. Delivery has been made as promised.
    No isssues with product, all works well.

    Only Problem I had was with Courier Post. While delivery was made looks like they made damage to the box also what they do is ring the door bell once, wait 1 sec, and writes their call card....
    Their services are unsatisfactory as we have dealt with them so many times.

    I would like to recommend Heathcote Appliances to change their courier to prevent future customer's complaints if it happens.

    Otherwise all sweet deal. Thanks.
    5 years ago
  • Perfect
    I ordered an LG 3D TV set in this store. Although they did not have a stock immediately available, they managed to source a similar TV from another store for the same price.

    Unfortunately, though, that TV had a defect with its screen (which was obviously not the store's fault as I received a factory-sealed package). They agreed to replace it with a new one just by looking at the photo of the faulty screen I had taken, although LG guys, whom they also contacted, were reluctant to call it a fault (they thought I expected too much from their TV with a $2k price tag).
    Nonetheless, Heathcote replaced my faulty TV with a new one free of charge (i.e. I didn't pay for delivery or anything else), although I had to wait for a couple of weeks for a new stock to be delivered to NZ. But to compensate for waiting they added a complementary 2-year warranty to my order.

    Despite the issue I had, that was my best experience of online buying I've had so far (and I make purchases online quite often).
    They really do care about their customers. Totally recommend.
    5 years ago
  • This user review is under investigation
    5 years ago