This was in New Zealand..
We bought two new bikes, on sale (first red flag?) for a bike trip. We had quite some baggage, so we needed to make sure the bikes could carry this. The employees said yes, no problems etc.. we even had all our bike bags/baggage with us in the shop. We even paid for the rags to be applied. Around a week into our trip (we had travelled all the way from Europe to do this trip btw) the spokes started to break one by one.. we went to multiple bike shops to fix it, and yet it kept happening.. We tried to contact them, even went to their shop in the end, and they wouldn't give any refunds. Even what we read in their policy, that it would be possible under our circumstances. Nothing. In fact they were rude to us. The bike trip only lasted 2 weeks, instead of 3 months as we planned. Very disappointed!
Bike Barn/99 Bikes, should be ashamed! (You probably changed your name because of all the bad media spotlight you had, well deserved..)
Our own old bikes here in Europe are way better!