PriceSpy
Harvey Norman
  • New Zealand's largest retailer
  • of Computers, Electrical,
  • Furniture and Bedding
Guest user
Guest user
Bad
3 days ago

Terrible service from the Wairau store. Walk in and after looking through the shelves for a specific product, I had to call out for some help.....despite multiple staff standing in close proximity doing nothing. Nō the store wasnt busy as it was first thing in the morning.

Guest user
Guest user
Bad
9 months ago

Payed for a lounge suit in Palmerston North Harvey Norman on the 10th August 2021. Finally arrived on 25th of November 2021, a 107 day wait. Payed $170.00 for delivery. The Harvey Norman truck around time with the lounge suit. One of the 2 delivery drivers had a bad attitude. His first words were 'bloody long way for a heavy lounge suit' which it wasn't. Gave me a sideways look and never spoke after that. I felt intimidated. Would think twice about buying from them again...

Guest user
Guest user
Excellent
10 months ago

Always get the better deal

Guest user
Guest user
Terrible
10 months ago

Do not buy a bed from Harvey Norman, Mt Wellington, sales person was rude and unhelpful, after sales service was appalling, worse than non existent

Guest user
Guest user
Terrible
a year ago

Sold me a sound bar on click to connect, The web site said it was in stock but I hear nothing from them, When after a few days I get in touch with them they say they are getting it from the manufacturer in 4 weeks time then 5 days shipping to the store in question...maybe, as it depends on the supplier.

Guest user
Guest user
Bad
a year ago

Greedy salesperson, everytime I've been in its upsell and upsell. Wanted a simple laptop for my daughter for Year 9, "Well sir you need an i7 laptop that costs over 2k." They sure know their stuff, but if you talk to them about something cheap they lose interest. Big stores but not a lot to show, everything is on 'order' or 'special item'. Also the sale experience is very slow, and I only noticed it after going to other retailers. The Harvey guys keep trying to add things to the sale and they have this old DOS system that makes things even worst. They even tried to add warranty on an item that already had a 5 year warranty, good thing my wife catches these things. have moved on to buying from others in the last year, no regrets.

Good
a year ago

In advance, I'd just like to offer food for thought that I think a lot of stores and items end up under-rated on sites like Pricespy. It's human nature to be more vocal about your negative experiences than your positive ones, and while I don't doubt that the other negative reviews on this and other stores are both valid and real, I don't think they're a fair proportional representation of the average customer experience. Most of the customers that get exactly what they expected from a store don't feel any great compulsion to go and leave a correspondingly lukewarm or mildly positive review, so negative experiences receive disproportionate representation. For my own experience, I actually had a very pleasant experience with Harvey Norman during our latest lockdown. I was able to picked up a good TV and soundbar across two purchases at a nice overall price courtesy of a good gift card "rebate" promotion on the first transaction. Delivery on the items was extremely prompt and done within lockdown guidelines, When I went to use the gift cards for my second purchase, HN were also accommodating of the fact that I can't come in-store to use them, and worked around that to let me cash in my chips and get my soundbar regardless. The setup they have with Gem Visa for 60 month interest free terms is also great, although I don't have any long-term experience with Gem, so they could end up being a nightmare. Who knows? To be clear, interest free promotions like this are not without their small deceptions; they extract their pound of flesh through inflated account maintenance fees of $52 per annum. Over a 60 month/5 year term, that's $260 additional dollars. What that works out to as a yearly/cumulative interest rate will depend on the dollar value of what you've purchased, but in all but the cheapest possible purchases it will be significantly better than the 12-25% YEARLY interest you'll see from other financing options. For example, on my purchases it comes out to 7.15% interest for the full 5 years, or just 1.43% per year. Assuming there's no hidden scam here that's gonna bite me in a couple of years, that's a fantastic arrrangement for me as a consumer.

Guest user
Guest user
Terrible
a year ago

Looking to purchase couch from Te Rapa store in February 2021. Told it would be April due to shipping delay. Called April told four weeks away still. Four weeks later went in to store and told its in port would be two weeks and someone would call Monday to provide tracking update. No call back so called two weeks later. Told its almost in port so be four weeks away. Three weeks later called and no update given, said they would tell manager and call back this Sunday. I understand issues outside of your control such as shipping delays, however customer communication, courage, honesty are all within your control and your not delivering on that.

Shopping experience rating

2.4OK
7 reviews
Distribution of shopping experience
(1)
(1)
(0)
(3)
(2)

About the shop

Harvey Norman

This shop is located in New Zealand. Prices are shown in NZD.

Payment options

PayPal
  • Credit card
  • Direct payment
  • Installment
  • Bitcoin
  • Cash on delivery
  • Invoice
  • Payment by phone bill
  • Prepayment
  • SMS payment

Customer support

Provides telephone support. See shop web site for information.

Provides on-site installation support. See shop web site for info and any regional restrictions.

www.harveynorman.co.nz

Company information

Full company name: Harvey Norman Limited

Company registration number: 802493