Recently purchased fridge freezer from Whakatane branch...or thought I had.The item was labelled "3 left" so I was happy to buy one, pay in full and arrange to collect it in 2 weeks when I moved house. The following day recieved a call from the sales rep Nic to be advised the 3 in stock had been purchased and dispatched to other customers AFTER I had paid for one.
My options were to receive refund or buy shop floor item. I requested a discount due to the inconvenience, incompetence and the fact that it is shop soiled. Nic advised they were unable to offer this. I expressed my dissatisfaction but to no avail so had to make 30 minute journey again to gain my refund. I wrote 2 letters of complaint, the first being ignored, the second being replied to with apology yet again. I explained this was not satisfactory and was finally offered HN voucher ( of no use as I had already advised i would not be shopping at HN again) no further offer was made.
Poor service, untruthful service, no recompense.
Result bought better item in Smiths City with excellent service as well. GO Away Harvey Norman!

Ordered a brand new Logitech G105 keyboard online from Harvey Norman, instead received a used keyboard.
I've noticed that the seal on the box was ripped open the bag that the keyboard came in was shredded. Basically all the signs of a used keyboard.

I am obviously not impressed because I would not have paid that kind of price for a used item. This is cheating!

Harvey Norman is a horrible store to buy electronics from due to Harvey Norman being soo overpriced, especially with their computers!. Harvey norman tries to rip everyone who doesnt know anything about computers, like for example they would have 2 $2.7k laptops that are the exact same model but one has an Intel i7 6700U cpu and another would have an AMD a8 or a10 in it and they will "claim" that both the Intel and AMD cpu are the same which is a 100% not true. At the moment in the world of computers Intel is like a Lamborghini its really fast but expensive and the AMD is like a bicycle its slow but cheap. The AMD laptop shouldnt be $2.7k its more of a $1k laptop and even tho the Intel laptop is ALOT faster its still not worth 2.7k, i went and bought the exact same laptop with an i7 and a m.2 ssd from pbtech which was priced at $1.7k. NEVER BUY A PC TOWER OR LAPTOP FROM HARVEY NORMAN because half of their laptops have a 100% markup on it from other retailers and for the pc tower they have more than a 300% markup on it. Harvery Normans $3k War Rig pc tower actually costs $1.6k at pbtech but the brandings and appearance are different due to it being custom built.

Generally I steer clear of the "Big Box" appliance stores, such is their reputation for knowing virtually nothing about virtually everything, but it just so happens that Harvey Norman are the only department store reasonably close to my new home, and much to my surprise when I ventured timidly into their showroom to buy a TV, they actually know their stuff and were very well set up with a good selection and friendly staff.

Wonders will never cease.

Anyway, I felt when I left that I had been well looked after, not pushed into anything, and happily there's no buyers' remorse the following day.

I guess it's a lesson to me to test my prejudices every now and then - they may turn out to be out of date.

Bought a TV and wall bracket from them (online via Lower Hutt store) recently and had nothing but excellent service from them.

I picked up the wall bracket but couldn't fit the TV in my car, so they offered to deliver it for a reduced price. I found the wall bracket wasn't compatible with my wall, so they arranged for the TV delivery team to also pick up the wall bracket, and refunded my credit card no questions asked. Communication from them about what was going on was excellent throughout.

Very happy customer.

Fast delivery, good communication and kept me up to date on the ordering process (much better than other big competitors that I've used, usually their online store is so-so) Ordered Saturday/sunday and item arrived on tuesday morning. Well packed, was a little worried initially since two of the seals at the top seemed to have been opened but the contents of the box seemed untouched and after using it for a few days now, everything seems to be in order.

Not many feedbacks made on Harvey norman site and the ones that are available seem to tell a different story to my experience. It seems they could be a minority case (since happy customers rarely leave feedback) so hopefully anyone considering buying from their online shop can be a bit more confident after seeing my feedback.

As much as it is great experience shopping at their physical stores, especially Mt Wellington store in Auckland, shopping online with them is mediocre. No info about the stock. I bought Dish tv box recently, only to receive a phone call from the store (I was suppose to collect the goods from) a day after order was processed and my money taken and to be told that they don't have a stock and it's going to take 2 weeks to get it from NZ supplier. WTF? I asked, are you ordering from Algeria? I get my items from Ebay and Amazon sellers quicker then that. HN should take a leaf out of The Warehouse and Warehouse Stationery books how to provide great and efficent online shopping experience.

Ordered a tablet for my little sister's birthday. I was expecting it on the day after her birthday but it didn't arrive so I keep waiting incase of delays (this was just after holiday season) but still nothing a week later. So I contacted their customer service asking for a track and trace number but got no reply. Finally two days after that I recieve an email confirming they have sent the package and give me a track and trace, so I look it up. I find out it has been at the courier depot since the earliest date I expected it but they wrote the name, address, postcode all completely wrong and different from what I imput on the online order. WTF! I signed and got it but pissed me off that they messed this up and never gave me a track and trace at time of order. Will never order from again, would not recommend to anyone.
P.S I emailed them this and got no reply either. Terrible customer service.

Brought an Igloo from there.
Stuck at registration from the device.
Login to the website and confirm registration, etc.

Call and advice to replace TV ariel.
Replaced. Still cannot find the registration.

Ask for replacement -- and can't.
Ask for refund -- and can't.

And how much I paid? $99..

Probably the worst store I've ever had to deal with. Had hardware problems with my Samsung Galaxy S3, which turned out to be faulty even though it was under extended warranty - but the repair company still charged and staff were very reluctant to help. All up took 4 weeks from first send off to get it all sorted, I really wish I brought my phone somewhere else. Awful experience, ended up having to pay to get my phone back, still not repaired - never dealing with this franchise again.