Harvey Norman
www.harveynorman.co.nz
- New Zealand\'s largest retailer
- of Computers, Electrical,
- Furniture and Bedding
This shop is located in New Zealand. Prices are shown in NZD.
Reviews
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Purchased a 55 inch 4K UHD Panasonic TV from HN. Whilst the TV is an excellent product which I'm very happy with. The salesperson was needlessly boorish and aggressive in trying the make the sale.
I definitely don't wish to deal with this person again.
By way of contrast, I picked the TV up myself from the HN warehouse in Christchurch and the guy who served me was very helpful and courteous.
Harvey Norman is ripping off their customers. I purchased an Electrolux freestanding gas stove...the price has fluctuated up and down over $2k. I paid $5455 a few weeks back and had price altered after complaint to them and reduced in cost...right now Noel Leeming has it for $5179 and Harvey Normans has it back up for $7369. Same stove...same model!
Excellent customer service! Firas from Harvey Norman frige and freezer gave us a fantastic and easy shopping experience. His product knowledge was exceptional, he was helpful, and informative without making us feel pushed to purchase. Congrats to you Harvey Norman on aquiring such an asset to your business.
Excellent service and always happy to match the competition. Very impressed with my new tv!
Very happy with my new phone. Thanks for speedy delivery
Made in China
Went to Hunters Furniture looking to buy a leather lounge suite and found a nice L shape one which was made by a NZ company.
I mistakenly went to Harvey Norman Dunedin and the sales guy directed me to the Demi 3 Seater Leather Lounge with Chaise by La-Z-Boy.
I was lead to believe the lounge seat was made by a NZ company and was a about the same price ($6,000) as Hunters but this one was bigger so I went with Harvey Norman.
The sales guy said it would take the NZ company about 4 weeks to make, no problems...happy to wait.
When lounge arrived found out the lounge was made in China and NOT NZ.
I emailed Harvey Norman head office and they apologized for the confusion and they will now update there website to say the lounge is made in China.
Hopefully they have informed the sales guy.
Live and learn....buy NZ made.
My Galaxy S5 was given in for repair towards the end of my warranty period due to it randomly shutting down. They returned it saying it was fixed and by then I was already using another phone. Last week I gave it to my mum to use and turns out they never fixed it. After a couple of days, the same issue started. Will never buy anything from them again.
Dishonest. Purchased a Sony Xperia Xz1 about 3 weeks ago in early May 2018. It was priced at $999 I asked what they could do with regard to some discount. The sales lady went away then came back and said they couldn't discount it as there was "No margin on these" . Today I'm lookin on pricespy they're selling for $948 ! Bloody Liars. Also Jb Hifi have the same phone today for $849 ! NO margin ?
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Sorted by date06/12/201721/03/2017
19/03/201718/01/201712/01/201729/12/201617/12/2016
Old reviews
Ratings older than 1 year are not included in the average rating.
Edited 07/12/2017
terrible online sales. No way of tracking status of packages - some of which have not even been sent yet. (3 weeks later). Phone help was unable to find order and promised to get back to me, still waiting..
Edited 22/03/2017
Good price with friendly customer care at the stores. Perfect place for one stop shop? The website is not very apealing so i prefer to goto their stores
Love their free click&collect service. Makes it so much easier to buy online and pick it up whenever suits me. Have made a couple of purchases here. No disappointments so far.
Had a decent experience with a faulty product, money was refunded without any problems but was a shame that it was broken in the box.
Recently purchased fridge freezer from Whakatane branch...or thought I had.The item was labelled "3 left" so I was happy to buy one, pay in full and arrange to collect it in 2 weeks when I moved house. The following day recieved a call from the sales rep Nic to be advised the 3 in stock had been purchased and dispatched to other customers AFTER I had paid for one.
My options were to receive refund or buy shop floor item. I requested a discount due to the inconvenience, incompetence and the fact that it is shop soiled. Nic advised they were unable to offer this. I expressed my dissatisfaction but to no avail so had to make 30 minute journey again to gain my refund. I wrote 2 letters of complaint, the first being ignored, the second being replied to with apology yet again. I explained this was not satisfactory and was finally offered HN voucher ( of no use as I had already advised i would not be shopping at HN again) no further offer was made.
Poor service, untruthful service, no recompense.
Result bought better item in Smiths City with excellent service as well. GO Away Harvey Norman!
Recently bought headphones and a toy-rc car. all worked perfectly and service was excellent.
Edited 18/12/2016
Great staff member, I needed help trying to figure out which Tv to buy, he knew his products, walked away very happy.. Mt Wellington..