JB Hi-Fi

Called in to match a price for a Samsung phone checked on price spy and competitors website. Customer service was great took a bit to talk to the manager and all agreed. I asked do you want me to pay or can you keep it on the side and will pick it up today or tomorrow. The customer services agent agreed and said will leave your name on and mark it as a price match. Went to pick it up the next day and the manager completely brushed his hands off as the competitor had increased the price online and he wanted me to pay the new price. Couldn't keep the honest promise and yet they say they will match the price. What a load of rubbish advertisement. false advertisement. If they agree on a price promise just pay it at the same time they will not honour the promise later.

The staff went out of their way to find the product I was after, nothing was too much problem. Always very competitive prices and friendly and helpful staff.

Went to in in botany auckland looking at cellphones, spoke to Chris who was extremely knowledgeable and helpful but not pushy, decided on a brand which was on special but this wasn't a deciding factor, highly appreciative at his help Highly recommend Thanks Chris

JB's an awesome place to shop, with awesome staff and great prices. I get all my electronics from JB.

Amazing customer service, wrong product arrived so I got on the phone and in less than 2 minutes they had sent me the correct product with no issues

Got some Blue tooth headphones as a christmas gift but they were faulty out of the box returned them to the store and they exchanged them with out a problem.

Speedy delivery

Pre-ordered the Amazon Echo from their online store. They promised that they would send it the day before release but they've now missed that by three days. Exactly what was the point of pre-ordering? I'd have gotten it far faster by just going in store. I've sent them three emails now and no one is responding. Really unimpressed.