Horrible experience. The shopping cart has some serious issues.
After adding some items to the cart, I changed the quantity, but it was updated to a lesser amount due to low stock. No problems there - however after completing checkout the final amount was double what is was supposed to be. That amount was for the quantity I tried to change the cart to originally. I emailed to enquire about this, only to have my order completely cancelled as I purchased more than they thought reasonable. My previous purchases online have been ok, but shipping is slower than expected.

Stupidly chose these guys for an insurance claim. Was given a gift card from the insurance company which didn't work. 2 weeks later another issued which didn't work again. Multiple emails over a 4 week period and nothing at all. Even called both Head offices in NZ and Australia to no avail. Ended up with no TV had to pay my excess of $300 and the insurance company didn't issue anything else to make up for JB Hifis mistake. Cheers JB great work. My premiums have gone up for no reason...

This review is for the online store...another reviewer said JB Hi-fi gave them the most painful online shopping experience they had ever had, and the same was true for me. It was super slow, and communication was very poor, bordering on insulting. Three weeks after ordering an item shown to be in stock, the only update I received after several attempts to contact them was a bizarre email with vague non-information about checks for online fraud, with no indication of what was happening, or how long it might take. After a few more days of silence I cancelled the order, and in response received a second bizarre email from them declaring THEY were cancelling my order as they claimed to have suddenly found 'inconsistencies' with their online fraud detection system. Immediately after that I had absolutely no problems purchasing the item from another retailer.

when a TV was advertised at a lower price at another store I took up the Hamilton store on their price match promise since the other store involved a bit of a drive. After waiting while the shop attendant phoned the store and verified the price, he approached the manager who made the final call that it was a end of line item or something similar so the wouldn't match it.

Wish he had told me that from the start that the guarantee actually just meant that they 'might match it' as I waisted about half an hour of my time. If you have a price match promise you should stick by it, this was about a year ago and I haven't been back.

Saw a really great deal online for a laptop with really great specs, I really had this particular model set in mind to replace my current setup of old laptop and a crappy tablet. So I went in one store only to find out they're out of stock. The dealer insisted that I pay at their store and pick it up from another branch, which I kindly declined and told him instead that I will just buy it from that store with stock. I called the store with stock to check if they had any before going there, and the good news was that they did at the time. As soon as I got to the store, the salesperson told me that they too have "just" ran out of stock for that particular laptop, and offered me a different model instead which I was not interested in. Of course I became annoyed and frustrated, after getting off the phone telling me that they had stock, when clearly they did not. The salesperson then told me that if I was really going to get that particular laptop, I could just pay in store and pick it up when it arrives. Of course I told him what I told the last guy who told me that, so I kindly declined. I went to another store without phoning them just to see if luck was playing with me. I got in the store and a happy salesperson greeted me and I asked if they had a stock for a laptop that I'm really keen to buy. He looked at his little pda thing and said that they do have stock. I got to the counter to buy the item and he was charging me $200 more than the discounted price. I asked why was that, he said the offer ended 5 days ago. At this point I was really furious. I told him my whole story, and the price that was advertised online (which was not online-only, nor said that it has ended). He offered me a $50 discount off the retail price, which was still $150 more than the discounted price. I angrily declined and left the store.

Never buying here again.

This review is strictly for their online store, as the retail stores are actually amazing to deal with.

I decided to pre-order a game with them online because I wanted it to arrive on the day in the morning, like I've done plenty of times with the likes of MightyApe etc.

However, it's been weeks now and i'm still waiting on the game to be delivered.

Ordered a camera, case & SD card on 28th December and all items were "in stock" and "ready for dispatch" although being a holiday period didn't expect instant delivery. After reading other member reviews decided to check with JB's sooner rather than later.
Customer service were quick to respond and told me goods were dispatched on 1 Jan'15.
The tracking number didn't come up though and Post Haste couldn't track it.
Back to JB's who eventually told me goods had actually been dispatched on 5th Jan. This time tracking worked and goods arrived on 7th Jan.
Really good price and delivery was ok considering it was a holiday period. Would have scored higher if incorrect dispatch info hadn't been given and I hadn't had to keep chasing them.

I made a purchase online. For some reason the payment amount was removed from my bank account under the name JBHIFI, but remained a visa hold instead of visa debit. I received an email stating the transaction had failed and basically, to pay again or else my order would not be shipped. Yet, the considerable sum of money had already been removed from my account, and I was unwilling to pay again. I contacted JBHIFI via email. Received two emails back not actually answering any of my questions, but instead just repeating 'we have no money from you. Your items are not going to be shipped unless you pay.'

Representatives from my bank tell me that there is nothing at all wrong on my end. Everything worked. I 'paid' on the JBHIFI website last weekend, now Saturday has come around again - the money is still removed from my account under their company's name. This has proven to be a big inconvenience to me, as I am disabled and needed the items I ordered sooner rather than later.

I will not be using the JBHIFI website to shop from again. I would not recommend risking online purchases with them. At this stage it is unknown when the money might be returned to me, or how difficult it is going to be for me to organise if it doesn't come back eventually on it's own accord.

Bit of a premature review... but usually when a store lists something as in stock and ready to ship it should take a day or so to process. Five days later, still processing. Has the process even begun? I mean, they took my money quickly enough - surely its worth five minutes to stick a label on the box and call the courier company.

Update, after 9 days still has not shipped. Got a response to my query on day 8 that it was in the final stages of processing before being shipped. In the meantime a more local store has beat them on price, I only ordered online because its difficult to get to the nearest JB. So they've not only wasted time but now have now not got the best deal either.

Sharpen up.

I use to regularly shop at JB Hifi and as I was out for fathers day at Sylvia park I went into check out the deals at JB HiFi. I decided to buy a PS3 game for myself, which was Payday 2 (18 rated) and my 10 year old son was with me when I went to pay for the game. The young female assistant refused to serve me because she said "How do we know your not buying the game for your son?" I said I was buying the game for myself (41 years old, professional working guy) but she refused to allow me to buy the game.

Her attitude was very poor and I felt very humiliated and embarrassed as there were other customers around and they were looking over as I tried to reason with the shop assistant and reassure her that the game was for me. As I was leaving another shop assistant asked if they could help me and I explained that I wanted to buy a game but wasn't allowed. he then said "Yes, Lucy Lawless tried to buy her son a game and we had to refuse her, I said I wasn't buying the game for my son and that it was for me". He wasn't at all helpful so I left and went to the Warehouse to purchase the game. Extremely poor service and I will not be returning to JB HiFi as it is clear my well earned money is not good enough for them.

I've shopped in-store before and had no problems, but I wish I had read the reviews here before I ordered online. Their online shopping system and support is terrible to say the least. It took 18 days from the time I clicked the 'buy' button to the time I received my smart phone. They were very slow to respond to my email queries (2-3 days waiting for most responses). I couldn't find a phone number to call for online sales (which is based in Australia) so you're stuck with emails. Their chosen courier company, Post Haste, was even worse to deal with than JB Hi-Fi which only made the experience worse - they lost the first phone they sent me and their customer service is the worst I've came across (3 different support staff promised to call me back, each one failed to do so). JB Hi-Fi took another 9 days to sort me out with a second phone. JB Hi-Fi didn't even offer the cheapest price on the item I bought - I chose them because I'd had good experience with them in-store and I felt secure about my consumer rights. Think twice before shopping online with them - it's not worth the hassle.

great for tv's not so good for any other av stuff.

very good for general (chart) disc based media but a stronger vinyl section would see me in store more.

go there for games cd's blu-ray dvd and televisions, sometimes a great deal can be had on cheaper computer hardware.

Purchased a Magic TV PVR from their online store, took 5 days to process it and another couple for delivery, however in that time the price dropped, I e-mailed them about refunding the difference and got a reply the next day saying they would, but the caveat being I had to go into their store in order to get the refund.

The only real + is that the price for the PVR was a lot lower then other retail chains, who were selling the older model for more then what JB were selling the newer model that had more capacity.

I've purchased several products from JB Hi-Fi and have been largely pleased with the store. They have massive buying power so are able to provide the lowest prices (significantly lower than bond and bond/Noel Leeming). In fact the only retailer that can match them on a home appliance basis is probably Harvey Norman.

You can almost always get a lower price at JB, don't be afraid to ask them for their "best price", then take at least another 10% off the price lol - they will also price-match - they're a little fidgety about this when you're dealing with smaller items (probably because it makes them less money), but with large items they will normally not even check with the other retailer, they'll just give you a better price on the spot!

The downside to the retailer is their customer service. Unless you're buying something large/valuable (like a TV) they won't give you much attention and they can be hairy when it comes to giving better pricing.

If you are buying any major home appliances, make sure you take ur best quote over to JB and see if they'll beat it!

Good luck!