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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated JB Hi-Fi (2.20)
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  • Terrible
    Never ever order anything in their online shop. All the bad reviews are right. They dont react on emails. I only received email about some online fraud, besides that no contact at all. Its already 2 weeks and i have no idea whats going on with my order, which was "in stock"! I sent them 7 emails(!)
    9 days ago
  • Terrible
    Stupidly chose these guys for an insurance claim. Was given a gift card from the insurance company which didn't work. 2 weeks later another issued which didn't work again. Multiple emails over a 4 week period and nothing at all. Even called both Head offices in NZ and Australia to no avail. Ended up with no TV had to pay my excess of $300 and the insurance company didn't issue anything else to make up for JB Hifis mistake. Cheers JB great work. My premiums have gone up for no reason...
    25 days ago
  • Poor
    Went into my local JB store looking for a specific TV deal and had to stand in the TV area for than 20 minutes looking around before someone offered assistance.Even after repeated attempts to ask for help,I was told that I'd be seen to shortly which didn't happen until I went to another department and mentioned my wait time.
    29 days ago
  • Terrible
    This review is for the online store...another reviewer said JB Hi-fi gave them the most painful online shopping experience they had ever had, and the same was true for me. It was super slow, and communication was very poor, bordering on insulting. Three weeks after ordering an item shown to be in stock, the only update I received after several attempts to contact them was a bizarre email with vague non-information about checks for online fraud, with no indication of what was happening, or how long it might take. After a few more days of silence I cancelled the order, and in response received a second bizarre email from them declaring THEY were cancelling my order as they claimed to have suddenly found 'inconsistencies' with their online fraud detection system. Immediately after that I had absolutely no problems purchasing the item from another retailer.
    9 months ago
  • 2016-02-22 - One year ago. User reviews before this time are not included in the rating.

  • Very good
    Ordered the astro a50 on a friday. Delivered Tuesday week after! on a nice package with bubble rap and all. I'm located in Christchurch btw.
    1 year ago
  • Very Poor
    when a TV was advertised at a lower price at another store I took up the Hamilton store on their price match promise since the other store involved a bit of a drive. After waiting while the shop attendant phoned the store and verified the price, he approached the manager who made the final call that it was a end of line item or something similar so the wouldn't match it.

    Wish he had told me that from the start that the guarantee actually just meant that they 'might match it' as I waisted about half an hour of my time. If you have a price match promise you should stick by it, this was about a year ago and I haven't been back.
    1 year ago
  • Very good
    They have delivered on time. A late order for an extra item was as well provided for and delivered free of charge as well. Good communication from costumer services when they were pressed to provide information and assistance.
    1 year ago
  • Terrible
    Saw a really great deal online for a laptop with really great specs, I really had this particular model set in mind to replace my current setup of old laptop and a crappy tablet. So I went in one store only to find out they're out of stock. The dealer insisted that I pay at their store and pick it up from another branch, which I kindly declined and told him instead that I will just buy it from that store with stock. I called the store with stock to check if they had any before going there, and the good news was that they did at the time. As soon as I got to the store, the salesperson told me that they too have "just" ran out of stock for that particular laptop, and offered me a different model instead which I was not interested in. Of course I became annoyed and frustrated, after getting off the phone telling me that they had stock, when clearly they did not. The salesperson then told me that if I was really going to get that particular laptop, I could just pay in store and pick it up when it arrives. Of course I told him what I told the last guy who told me that, so I kindly declined. I went to another store without phoning them just to see if luck was playing with me. I got in the store and a happy salesperson greeted me and I asked if they had a stock for a laptop that I'm really keen to buy. He looked at his little pda thing and said that they do have stock. I got to the counter to buy the item and he was charging me $200 more than the discounted price. I asked why was that, he said the offer ended 5 days ago. At this point I was really furious. I told him my whole story, and the price that was advertised online (which was not online-only, nor said that it has ended). He offered me a $50 discount off the retail price, which was still $150 more than the discounted price. I angrily declined and left the store.

    Never buying here again.
    1 year ago
  • Very Poor
    This review is strictly for their online store, as the retail stores are actually amazing to deal with.

    I decided to pre-order a game with them online because I wanted it to arrive on the day in the morning, like I've done plenty of times with the likes of MightyApe etc.

    However, it's been weeks now and i'm still waiting on the game to be delivered.
    1 year ago
  • Acceptable
    Ordered a camera, case & SD card on 28th December and all items were "in stock" and "ready for dispatch" although being a holiday period didn't expect instant delivery. After reading other member reviews decided to check with JB's sooner rather than later.
    Customer service were quick to respond and told me goods were dispatched on 1 Jan'15.
    The tracking number didn't come up though and Post Haste couldn't track it.
    Back to JB's who eventually told me goods had actually been dispatched on 5th Jan. This time tracking worked and goods arrived on 7th Jan.
    Really good price and delivery was ok considering it was a holiday period. Would have scored higher if incorrect dispatch info hadn't been given and I hadn't had to keep chasing them.
    2 years ago
  • Excellent
    I tried to get a price match for a monitor at JB a few months ago, but they couldn't quite do it... by about $20. If you're looking at buying from a store that's a hassle to drive to, check if JB has the same thing and see if they'll match the price. Worth a shot and it could be a timesaver.
    5 years ago ( Updated: 2 years ago )
  • Poor
    Website stated 'in stock and ready to ship' for my product. Now I see my order is back ordered and am still waiting. No more reply to emails. Very disappointing.
    2 years ago
  • Excellent
    Arrived on time. Excellent service.
    2 years ago
  • Perfect
    I don't know what all the negative reviews about JB Hifi online are about. Ordered a new receiver on Friday afternoon paying by credit card, it was shipped (free shipping!) that day and made it from Auckland to Christchurch the following Tuesday morning - 4 days is pretty good. And price was insanely discounted!
    2 years ago
  • Terrible
    I made a purchase online. For some reason the payment amount was removed from my bank account under the name JBHIFI, but remained a visa hold instead of visa debit. I received an email stating the transaction had failed and basically, to pay again or else my order would not be shipped. Yet, the considerable sum of money had already been removed from my account, and I was unwilling to pay again. I contacted JBHIFI via email. Received two emails back not actually answering any of my questions, but instead just repeating 'we have no money from you. Your items are not going to be shipped unless you pay.'

    Representatives from my bank tell me that there is nothing at all wrong on my end. Everything worked. I 'paid' on the JBHIFI website last weekend, now Saturday has come around again - the money is still removed from my account under their company's name. This has proven to be a big inconvenience to me, as I am disabled and needed the items I ordered sooner rather than later.

    I will not be using the JBHIFI website to shop from again. I would not recommend risking online purchases with them. At this stage it is unknown when the money might be returned to me, or how difficult it is going to be for me to organise if it doesn't come back eventually on it's own accord.
    2 years ago
  • Very Poor
    Bit of a premature review... but usually when a store lists something as in stock and ready to ship it should take a day or so to process. Five days later, still processing. Has the process even begun? I mean, they took my money quickly enough - surely its worth five minutes to stick a label on the box and call the courier company.

    Update, after 9 days still has not shipped. Got a response to my query on day 8 that it was in the final stages of processing before being shipped. In the meantime a more local store has beat them on price, I only ordered online because its difficult to get to the nearest JB. So they've not only wasted time but now have now not got the best deal either.

    Sharpen up.
    3 years ago
  • Perfect
    Awesome
    3 years ago
  • Very good
    Recently purchased a Soniq LED TV for the kids room and upon opening it found there was a small scratch on the screen. Took it back and they swapped it out with no hassle.
    3 years ago
  • Excellent
    Very happy with this store (Palmerston North). As well as reasonable prices - we have recieved very helpful and friendly advice from staff regarding a number of different purchases. This kind of service is becoming increasingly rare from other stores, and we like to support this store because of it.
    3 years ago
  • Terrible
    I use to regularly shop at JB Hifi and as I was out for fathers day at Sylvia park I went into check out the deals at JB HiFi. I decided to buy a PS3 game for myself, which was Payday 2 (18 rated) and my 10 year old son was with me when I went to pay for the game. The young female assistant refused to serve me because she said "How do we know your not buying the game for your son?" I said I was buying the game for myself (41 years old, professional working guy) but she refused to allow me to buy the game.

    Her attitude was very poor and I felt very humiliated and embarrassed as there were other customers around and they were looking over as I tried to reason with the shop assistant and reassure her that the game was for me. As I was leaving another shop assistant asked if they could help me and I explained that I wanted to buy a game but wasn't allowed. he then said "Yes, Lucy Lawless tried to buy her son a game and we had to refuse her, I said I wasn't buying the game for my son and that it was for me". He wasn't at all helpful so I left and went to the Warehouse to purchase the game. Extremely poor service and I will not be returning to JB HiFi as it is clear my well earned money is not good enough for them.
    3 years ago
  • Terrible
    Very unhappy with this store
    ordered and paid for item only to find 5 days later when i questioned why things were taking so long that the item had been changed from in stock to out of stock .... no mention of this was ever made to me no notice there would be a delay very slack service a waiste of time will never deal with them again
    4 years ago
  • Barely acceptable
    Incredibly slack on shipping .. Waiting over a week now for a game to be sent
    4 years ago
  • Acceptable
    They do have cheap prices but it is ridiculous how long ordering online takes. JB really need to sort the online end of their company out.
    4 years ago
  • Perfect
    Ordered a Wii Classic Controller Pro from these guys. Arrived pretty well packed in good time, with updates along the way. No problem buying from these guys online.
    4 years ago
  • Good
    Online order of an AV receiver took 10 days to arrive, but price was very good. Their online order status is not updated very promptly, but I got a reasonably quick reply to my email question about order status.
    4 years ago
  • Very Poor
    I've shopped in-store before and had no problems, but I wish I had read the reviews here before I ordered online. Their online shopping system and support is terrible to say the least. It took 18 days from the time I clicked the 'buy' button to the time I received my smart phone. They were very slow to respond to my email queries (2-3 days waiting for most responses). I couldn't find a phone number to call for online sales (which is based in Australia) so you're stuck with emails. Their chosen courier company, Post Haste, was even worse to deal with than JB Hi-Fi which only made the experience worse - they lost the first phone they sent me and their customer service is the worst I've came across (3 different support staff promised to call me back, each one failed to do so). JB Hi-Fi took another 9 days to sort me out with a second phone. JB Hi-Fi didn't even offer the cheapest price on the item I bought - I chose them because I'd had good experience with them in-store and I felt secure about my consumer rights. Think twice before shopping online with them - it's not worth the hassle.
    4 years ago
  • Good
    great for tv's not so good for any other av stuff.

    very good for general (chart) disc based media but a stronger vinyl section would see me in store more.

    go there for games cd's blu-ray dvd and televisions, sometimes a great deal can be had on cheaper computer hardware.
    4 years ago
  • Perfect
    Ordered headphones online and arrived without any hassles.
    4 years ago
  • Perfect
    went into the manukau store looking for a 13' macbook, wasn't too busy but the salesmen took his time with me to answer all my questions. may not have been the cheapest on the market but bet the likes of DSE, Harvey norman etc. leaving with a new mac book and a few bits and bob i felt that they know there stuff but i guess it depends on who you talk to.
    4 years ago
  • Excellent
    Got a TV for a great price, delivery promptly tracked all the way to my door, great experience all around.
    4 years ago
  • Poor
    online order system is rubbish!
    5 years ago
  • Barely acceptable
    Purchased a Magic TV PVR from their online store, took 5 days to process it and another couple for delivery, however in that time the price dropped, I e-mailed them about refunding the difference and got a reply the next day saying they would, but the caveat being I had to go into their store in order to get the refund.

    The only real + is that the price for the PVR was a lot lower then other retail chains, who were selling the older model for more then what JB were selling the newer model that had more capacity.
    5 years ago
  • Poor
    Product is great but their online ordering is absolute crap, for two weeks it was showing as "picked up and will be delivered in next round"!, like to buy from them?, hop in your car and drive to one of their stores!
    5 years ago
  • Poor
    Great prices but there online store is hopelessly slow and when it did ship there was no street address printed on the courier ticket so it got lost
    5 years ago
  • Very Poor
    ordered via there online store due to sth island,NZ not havin a store here. lol just let you no that if you would like your item within 3 weeks of ordering ,get it else where.
    3 weeks was the time i allowed before i rang them and canceled the order.
    5 years ago
  • Poor
    They hire anyone, so obviously your experiences will vary dramatically, but it's hard not to feel like Hank Hill walking into the mega mart with the bright lights and in my case a jazz expert not knowing what Blue Note records was... the prices are generally great but just try leaving with your soul intact
    5 years ago
  • Terrible
    Online purchase hopeless. Item was (and still is) noted as 'instock and ready to ship' on jbhi-fi website. Took a week to process and finally get on the courier, now I still have to wait up to 4 days for courier delivery (North Island). Oh, and don't bother emailing to ask why the delay, you won't get a reply. I'd rather pay a bit more from an outfit with even a vague understanding of customer service, which JB haven't a clue on.
    5 years ago
  • Decent
    Purchased a panasonic blu ray recorder at the hamilton store and the salesman said he would throw in a free blank blu ray disc, and get $20 off the extended warranty. Got to the counter and received the bill and the discount and disc were nowhere to be seen, and the salesman had disappeared (in his defence the salesmen there don't process sales). A wee bit disappointed.
    5 years ago
  • Excellent
    They are (rather) new and aggressive in wanting a bigger slice of the pie - so that translates to better deals and lower prices for the consumer.
    5 years ago
  • Good
    I've purchased several products from JB Hi-Fi and have been largely pleased with the store. They have massive buying power so are able to provide the lowest prices (significantly lower than bond and bond/Noel Leeming). In fact the only retailer that can match them on a home appliance basis is probably Harvey Norman.

    You can almost always get a lower price at JB, don't be afraid to ask them for their "best price", then take at least another 10% off the price lol - they will also price-match - they're a little fidgety about this when you're dealing with smaller items (probably because it makes them less money), but with large items they will normally not even check with the other retailer, they'll just give you a better price on the spot!

    The downside to the retailer is their customer service. Unless you're buying something large/valuable (like a TV) they won't give you much attention and they can be hairy when it comes to giving better pricing.

    If you are buying any major home appliances, make sure you take ur best quote over to JB and see if they'll beat it!

    Good luck!
    6 years ago
  • Perfect
    Awesome shop!
    6 years ago