Geek Store

Terrible service. Sold faulty item, wouldn’t replace it. Avoid this place, they are crooks

ordered an item, wasnt correct i sent it back to be credited at my cost of courier bag been close to a month havent heard anything Money stealing online store DO NOT BUY OFF THESE GEEKS

Brought two phone cases, arrived on time - one was good and as described. While the other has been a complete nightmare. Faulty cut-out for camera and fingerprint sensor. Submitted a refund request the day after receiving, no response. Had to send a couple of online messages before I got an email reply back asking for proof of fault. Asked for a refund and was told to send the faulty product back. On their website, it says they will provide collection via courier but they have not done so nor responded to further email for a few days now. TBH, I believe the cost of return and sending a replacement should be on the shop, as they sent out a clearly faulty product. Poor customer service, and response - would definitely avoid them. Better to order off Aliexpress. I'm either going to use the Consumer Guarantees protection or ask my credit card company to reverse the charge! Avoid at all cost!

Worst experience, full payment made but nothing received yet? No response even

Fair enough with the quality and price. Contrary to other feedback mine got delivered on time even with this covid19 pandemic and am happy with their products and parcel communication.

the webpage said “DELIVERY WITHIN 1-2 BUSINESS DAYS” which was a key reason for ordering from them. the post-order email said “this order will be processed in 1-2 working days normally”. reality is that after 2 full business days there has been no progress on my order. multiple emails have gone without response for 2 days too. i managed to find a phone number (not listed on their webpage) but no answer and can't even leave a message as the voice mail box is full - i fear i am not alone!

Unfriendly and unhelpful. I ordered two items and after paying for them I realized I needed another item so e-mailed the Geek Store asking if they could add that item to my order, and I would pay them by direct bank transfer ($5 extra). Got a reply from "Frank" saying cannot do that and I must place a new order ... at $9+ post extra. Their order confirmation says that the order will be processed in 1 - 2 working days. I placed my order on a public holiday and the e-mail from "Frank" came to me well before even 24 hours had passed by. Also not yet received confirmation that my order has shipped. So it is entirely possible to add the extra item to my order but "Frank" refused. NOT consumer friendly or helpful at all. Will not recommend trading with this company for this reason.

Almost a scam. Terrible Store - Very poor quality products/knock offs. A refund for $6 will turn into an investigation. Items are advertised with misleading statements. They do not respect customers or how to operate in the NZ market. DO NOT SPEND YOUR MONEY WITH GEEK STORE