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Anonymous user
Anonymous user
Terrible
5 years ago
SHOCKING! DO NOT PURCHASE FROM THIS SHOP… If you decide to purchase from this shop you can forget about the warranty because they will not assist you in any way - you will be welcomed by angry staff who will try to make you leave the shop without any help. Also because of their presentation, I would not trust the description of the item on the internet. This kind of dishonest people that runs that shop would easily lie just to sell anything…. I wish I read some of the reviews before going to this shop. There were extremely pleasant when I bought the phone for almost $300. The phone was restarting continuously so I went next day to ask for some help to make it work. This time, the staff responded with raised voice, intimidating behavior and accusation that I probably destroyed the phone by myself (like dropped it several times, spilled some liquid or else). This was less than 24 hrs of original purchase and I am the person who use screen protector and casing from day one, so all my phones look new, even after couple years. So I decided to use another company to fix this problem, which was by the way, very simple and took 5 min. If anything goes wrong in the next 12 months, I will have to deal with a problem by myself and make official complaint to the consumer protection NZ about this firm.
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maxqnz

4 reviews

Terrible
7 years ago
I am struggling to remember when I last suffered such sustained, systemic, incompetence. After placing an order, it took them FOUR attempts to even send me the correct Track and Trace URL, and then when there were courier difficulties, a series of conflicting and poorly communicated messages from various staff members made finding the item impossible. To discover that they had actually sent me the wrong item and and had then given CourierPost advice that was directly contrary to what they had told me was the last straw. Given the unbelievable mess they made of handling a simple, straightforward order, I am not sanguine about receiving my requested refund any time soon. AVOID!
d
draken_85

17 reviews

Good
7 years ago
Good communication and prompt delivery. The condition of the product appeared to be brand new, but the box in which it arrived had some minor damage to it. They obviously have to open the box prior to sending it out to the customer, but this makes it difficult to present as a gift (the phone was purchased as a mother's day gift). No real complaints though, would buy from them again based on this one experience.
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leachboyz

1 review

Bad
7 years ago
Almost bought from these guys, but found they wanted an extra 3% on top of the advertised price for credit card payment. Buyer beware!
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sarah1998

1 review

Excellent
8 years ago
super fast delivery and good communication. very impressive service hitechmobile .keep it up guys
O
Orange18

1 review

Terrible
7 years ago
Worst customer service i have ever experienced. There was a clear unnatural gap in-between phone screen and backing which when presented to the staff the day after the phone was purchased they said it was self inflicted and was no way it could have been assembled by manufacturer like this. This is a total lie, have since been in contact with them numerous times for no reply. Can not get anywhere with them when you approach them in retail outlet. There is no way anyone should consider trading/purchasing from hitech/rockys mobile. they are crooks and have no regard for trading standards.
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mdes930

1 review

Terrible
8 years ago
This would undoubtedly be the worse customer experience I have ever experienced. I would strongly suggest not trading with these people. Problems after problems with no sympathy or understanding. Every step of trying to resolve issues was met with resistance and a lack of motivation to help.
r
rebbecca

1 review

Excellent
8 years ago
Very helpful again. Bought many phones from them already as i like trying out new models and they can always provide me the very latest mobiles. Staff know what they are selling and have good knowledge about their products. Thanks.
Shopping experience rating

About the shop

This shop is located in New Zealand. Prices are shown in NZD.

Payment options

  • Credit card
  • Direct payment
  • Installment
  • PayPal
  • Invoice
  • Prepayment
  • SMS payment
  • Cash on delivery
  • Bitcoin
  • Payment by phone bill

Customer support

Provides telephone support. See shop web site for information.

www.hitechmobiles.co.nz

Company information

Full company name: Hitech Mobiles & More Limited

Company registration number: 2163444