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Anonymous user
Anonymous user
Terrible
2 months ago
Fleecing customers without their consent through a website function, making them wait and then charging them for their own incompetence is Fishpond’s idea of doing business. I recently ordered a book on fishpond and after putting in my address and payment details I see some options of books I can add to my already processed order - I click on one that does not have a listed price to see how much. The book is automatically added to my order and money withdrawn ($103!) from my account without any consent or confirmation. I contact fishpond immediately to let them know of the error, but I’m informed that the book has already been sent and it’s too late, but that I can return the book... it takes two months for the book to arrive, and when I open it, it is the wrong book! For $103 I received a second-hand paperback from the 70s. I follow instructions to return it. A week later I receive an email that my return is being processed, but fishpond are retaining a $17.50 “restocking fee”. On the FAQ the restocking fee is listed as a way to regain costs when people change their mind for no reason. Clearly not the case here. My repeated requests for fairness have been ignored by the customer care team. Do not buy from Fishpond. They are incompetent at best and outright thieves at worst.
Reply by Fishpond:2021-03-23
We are sorry to hear that things have not gone as we would have expected. Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan. Our Customer Experience team will then contact you directly.
Anonymous user
Anonymous user
Terrible
3 months ago
I ordered an item in January (Order: #58320699) and received an email the next day saying that it had been shipped - only it never arrived. I emailed the private seller and their replies were very generic and unprofessional. It has now been 6 weeks and according to the seller they have not even sent it yet! Fishpond told me that it would arrive 3 weeks ago! I don't believe that my item will ever be sent - They have STOLEN $100 from me! I have been contacting the customer service team for weeks and each time I get a different person telling me the same generic response - "we have contacted the seller and they will get in touch with you". Apparently if the seller sends me an email then Fishpond thinks all is completely fine even if they never send me my order??? They also refuse to provide any shipping information to track my order. TERRIBLE customer service - there is no phone number and every email is from a different person! They have been completely ignoring my requests for a refund. DO NOT TRUST FISHPOND!
Reply by Fishpond:2021-03-23
Our customer experience team has been in touch with you to provide further assistance. We can also confirm that the refund has been processed to your account. We do apologise for the inconvenience this has caused.
Anonymous user
Anonymous user
Terrible
3 months ago
Hi. I purchased a cookbook and the money was drawn out of my account on the 12/01 there appears to be no trace of my order. I have received no receipt, order confirmation or advise on delivery. As there appears to be no record of order I can't use the where's my order in contact us section
Reply by Fishpond:2021-02-02
We are sorry to hear that things have not gone as we would have expected. Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan. Our Customer Experience team will then contact you directly.
Anonymous user
Anonymous user
Terrible
4 months ago
I'm really surprised by how quickly Fishpond has gone down the toilet. I used to buy a lot from them but the service slowly got worse and worse. If you're going to be a drop-shipping company - at least be a good one. You can't expect people to wait months and months and months for items, then having them never show up. At least offer transparent contact information and realistic shipping timeframes. Your business model needs a complete overhaul.
Reply by Fishpond:2021-01-13
We are sorry to hear that things have not gone as we would have expected. Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan. Our Customer Experience team will then contact you directly.
Anonymous user
Anonymous user
Terrible
4 months ago
Scam company. Bought two speaker stands and they never delivered and dont reply to emails. avoid this company!
Reply by Fishpond:2020-12-30
We are sorry to hear that things have not gone as we would have expected. Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan. Our Customer Experience team will then contact you directly.
Anonymous user
Anonymous user
Terrible
5 months ago
Save yourself the hassle and use another company! I ordered 2 books (total ~$300 worth) from Fishpond last week only to be emailed two days later that they made a stocking error and can't deliver one of the books within the estimated arrival time (late Jan '21) but that I could cancel the order. Cancelling the order would meant a cancellation fee of ~$24 (for the book they had in stock). As I needed both books or none at all (for education purposes), I tried to contact them with detailed emails (as per instructed in their website) to request that they waive the cancellation fee (as I purchased the books based on good faith on their delivery dates) but only received auto-generated emails. No phone number for contact either. So frustrating! Decided to cut my losses but will take my business elsewhere! BookDepository, theNile and MightyApe have got excellent customer service so will stick to those guys.
Reply by Fishpond:2020-12-14
We are sorry to hear that things have not gone as we would have expected. Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan. Our Customer Experience team will then contact you directly.
Anonymous user
Anonymous user
Terrible
6 months ago
Having dealt with fishpond quite a bit I was always happy with their service However I have ordered a book for Christmas which will not be delivered by Christmas even though they have already taken the money For some reason the site will no longer recognise my sign in and I have no one to contact about it. I spent 2 hours trying to get in. It accepts my thumb print but won’t let me in All good until something goes wrong and no way of talking to these people to fix the problem Shocking service here and I won’t be using them again ever
Reply by Fishpond:2020-11-30
Hi, We are sorry to hear that things have not gone as we would have expected. Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan. Our Customer Experience team will then contact you directly.
Anonymous user
Anonymous user
Excellent
6 months ago
After reading reviews I was hesitant to place an order but as the price was brilliant I decided to take a chance. I needn’t have worried at all - item was delivered earlier than expected (about 5 days after ordering) and was in perfect condition. Will not hesitate to use this website in the future. Thanks!
Shopping experience rating
1.3Bad
17 reviews
Distribution of shopping experience
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About the shop

This shop is located in New Zealand. Prices are shown in NZD.

Company information

Full company name: Fishpond Limited

Company registration number: 1472709