Fleecing customers without their consent through a website function, making them wait and then charging them for their own incompetence is Fishpond’s idea of doing business.
I recently ordered a book on fishpond and after putting in my address and payment details I see some options of books I can add to my already processed order - I click on one that does not have a listed price to see how much. The book is automatically added to my order and money withdrawn ($103!) from my account without any consent or confirmation. I contact fishpond immediately to let them know of the error, but I’m informed that the book has already been sent and it’s too late, but that I can return the book... it takes two months for the book to arrive, and when I open it, it is the wrong book! For $103 I received a second-hand paperback from the 70s. I follow instructions to return it. A week later I receive an email that my return is being processed, but fishpond are retaining a $17.50 “restocking fee”. On the FAQ the restocking fee is listed as a way to regain costs when people change their mind for no reason. Clearly not the case here. My repeated requests for fairness have been ignored by the customer care team. Do not buy from Fishpond. They are incompetent at best and outright thieves at worst.