Gave them a working network locked phone to unlock, got a bricked phone that wont go past the startup logo in return. I had used the phone in the US without problems (only a broken screen) and just needed an unlock code to work in NZ. Ended up paying someone else to get the phone back to home screen and most importantly losing data on the phone. They could not answer our question as to why the phone was not returned in the same condition it was given to them in the first place while in their custody and liability. Not ready to accept own doings even after accepting working on the phone. Cheapskates wont accept responsibility and arguing like illiterates. Avoid them or be ready to be ripped off even if its their fault. Useless guys and an utter waste of time and money. Such people are a shame and give their own community a bad name.