2.9 of 5 stars

Sorted by date
13/09/2019
    R
    RandyB(1 review)
    I had an awesome experience shopping with Parallel Imported. I am so happy with my purchase and the phone was delivered in a timely manner. Also the person who helped me over the phone was extremely helpful with helping me choose a product. Plus their pricing was fantastic too! Highly recommend!
    05/09/2019
      T
      Tee(1 review)
      Giving them 1 start is thoughtful 🙄 First time using Parallel Import I ordered a brand new iPhone 6, was faulty and did not work, sent it back and sure enough it was faulty ‼️ Second purchase bought a “Brand New” Harman/Kardon speaker, charged it over night and it only played for half and hour, sent it back and apparently the “technician” checked it and it was “fine” they even played MY product in their office and apparently it played for 8 hours 🙄 so they told me no issues, and sent it back. Received my speaker with only the speaker 🙄 rang them up to to ask them where my charger was, it was still plugged in to the wall in the office 🙄 very professional 😒 Sent my charger back over night charged it over night and it only played for 3 hours. Rang them and the lady said the “technicians” said it was fine.🙄 UNPROFESSIONAL ‼️ Never ever going through parallel imports ever again. Should have clicked the first time when my iPhone was faulty. Hence the title parallel IMPORT ‼️
      28/06/2019
        M
        Mr. very unhappy with parallel imported(1 review)
        There are cheaper stores and the products they sell that are cheap under “hot deals” could take months not 7-14 days so buyer beware. The manager and staff are very rude when they are in the wrong at the North Shore branch and act like they’re first before the customer. The manager Daniel needs to learn what customer service means and maybe some respect might help him out in life.
        Reply by Parallel Imported:2019-07-03
        Thank you for taking the time to leave us a review. We have been offering 'Hot Deal' sales for many years, such is the nature of this type of product that it is not for the faint of heart as we can experience longer than normal wait times when items are dropped from our weekly shipments, this is explained fully on the document you were asked to sign in store. It is also such that we know the process intricately and we are fully aware that customers need their expectations managed when it comes to ordering such products, something we have worked extremely hard to get down to a fine art. We have terms and conditions on our website, on every single ‘Hot Deal’ product page, throughout the online checkout process and in stores you are obligated to sign a document stating that you accept that these products are NOT guaranteed delivery within the 12 working days and that if you cancel the order within the 12 day period (as we order these in specifically for you) there is a restock fee with additional T&C's. You would have had to have signed that document before your order was placed. It is company policy to ensure this is done prior to our staff placing the order. It is also done so that we are confident that our customers are making informed choices. We encourage transparency with our customers. What we don't encourage is the verbal abuse of our hardworking staff who were simply trying to offer you a refund. Please ensure that when you purchase from any retailer, that you are aware of the full terms and conditions of your purchase. Regards, The Parallel Team
        13/05/2019
          L
          Liam(1 review)
          I ordered my Redmi note 7 Friday and it arrived the Monday after with no issues at all
          Sorted by date
          Old reviews

          Ratings older than 1 year are not included in the average rating.

          26/05/2018
            P
            PrizC(1 review)
            Bought a brand new s7 edge from them, had to bring it back to them as the phone would not charge because of moisture detection? Unsure as I had never dropped it in water or exposed the phone to moisture. Brought it in paid 45$ to have it inspected and get it fixed took if home after 3-4 days of repair plugged it in literally after I had just received it from being 'fixed'. Then I brought it back the next day to get it fixed paid $45 dollars again for some reason as they said it cost them again to get inspected when the ISSUE WAS NOT FIXED THE FIRST TIME. And then soon after the charging port completely failed. I also checked the water damage indicator which is supposed to be visible on the S7 edge when it turns red but it was still in its factory color. DO NOT BUY FROM THEM they have some of the worst and rudest customer support team I have ever seen.
            09/05/2018
              Best online shopping experience that I have had in AGES! Received my order the very next day!!!
              25/04/2017
                april_(7 reviews)
                Great prices on fragrances
                24/03/2017
                Edited 03/04/2017
                  From ordering to receiving item was great experience.
                  14/03/2017
                  Edited 20/03/2017
                    Fantastic people to deal with
                    03/03/2017
                      J
                      Jimcelli(4 reviews)
                      So I ordered a phone which was on "Hot Deal" where I had to wait for 7-12 working days to arrive. On day 5, I e-mailed them about order status and got back to me in around 10-20 min saying that it's been delayed until Wednesday next week (Total 10 working days). Unfortunately I couldn't wait longer than 8 days due to work reasons. I asked them whether they will charge cancellation fee for refund or not. (Their policy is 10% cancellation fee if within 12 working days). The lady was really happy and kind to refund it in full without the fee. She made a refund in matter of seconds into my bank. Although I didn't end up purchasing it but my experience as a customer was fantastic. Communication was great via e-mail (but it's bit hard to track the order without having to create an account on their website which I didn't wish to..). Overall it was a great experience.
                      12/01/2017
                        c
                        chamill(12 reviews)
                        Purchased a Camera for my daughter. They asked for identity confirmation, which was responsible and product arrived quickly, within 3 days. Cant fault that.
                        30/09/2016
                        Edited 30/11/2016
                          Excellent service and experience. Well informed throughout the process and they delivered what they promised.
                          12/11/2016
                          Edited 13/11/2016
                            bleachydrew(1 review)
                            I was a bit weary of ordering from here since the reviews on pricespy seem to be so terrible, but the price for this phone (samsung galaxy edge s7) was far too good to give up (saved about $600 retail) and some of the reviews were over a year old. i made sure to pay extra attention with my ordering and awaiting for the confirmation emails and shipping as these seemed to be the main problems people have had with this company, they were prompt to email me about an hour after my order letting me know they expected my item to be in stock in the warehouse in the next two days, this was great as people seemed to not hear back from the staff. i was updated with my order and given the tracking number, it was shipped pretty fast despite being a special item (out of stock). for this phone this company was the only company to offer the lowest price aswell as an extended warranty of 3 years, everywhere else was only 1 extra year. I've had to give them an 8/10 since there was no paper work for the warranty, its linked to my account on their website, and the product also could have been packaged a bit better. overall i will definitely be buying from here again, fantastic customer services and deals and hopefully this helps others who are put off by some of the poor reviews.
                            17/08/2016
                            Edited 18/08/2016
                              o
                              osp(2 reviews)
                              I ordered a phone from their website and 6 days later was told it was out of stock. Then they told me a few days later it had been held up and would be 2 weeks before it would arrive. So they offered to refund me which I said accepted. Now I didn't get a refund after a week so I emailed them thru their contact page asking again for a refund and got no reply. I rang them and they said it would go thru that night, but the next morning it wasn't. I rang the next day and finally got them to refund it, which they did straight away. I understand that stock listings can be out of date but to take over a week with 2 emails and 2 phone calls before I got my refund was just terrible service.
                              27/07/2016
                              Edited 01/08/2016
                                k
                                keekmeister(7 reviews)
                                Posting an update to the below. PI contacted me privately to discuss my concerns and, while we disagree about the status of the item (I still contend it was in stock when I ordered, they say it wasn't), they have agreed to improve a couple of their processes based on my feedback. Because of this, I'm upping the rating a couple of stars on account of them taking my feedback on board, despite not necessarily agreeing with the crux of my complaint. --------------------------------- Had a poor experience, which was redeemed a little at the end of it. I ordered a phone via the website on a Wednesday before their 1pm cutoff for the day, paying via PayPal. They weren't the cheapest store for the phone, but I went with them because the item showed as in stock, and I understood it would be delivered "up to 5 working days" later (i.e. the following Wednesday at the latest). I received an email on the Monday (5 days after ordering) saying that they didn't have stock and the phone was on backorder, on track to be delivered (vaguely) "late next week". I replied via email soon after, and as of late the next day (Tuesday) I didn't have a response. So I found another company who confirmed over email (an hour after contact) that they had stock, and used the contact form on the PI website to cancel and ask for a refund so I could go with the other store and get the phone quicker. A day later (Wednesday afternoon - when I was initially expecting the phone), I still didn't have a response to either of my attempts to contact them, so I borrowed a phone to call them. This is where they redeemed themselves a little, as it was a really quick and painless 1 minute phone call to get the order cancelled and the refund actioned. Overall, this experience felt poorly managed. I won't be ordering from here again, and will steer my family and friends clear as well. My suggestions to PI: * Be more transparent with your stock - get a live stock counter. I work for an online SaaS company that provides stock counts across multiple locations as (a small) part of our platform, it's not difficult, and helps to give your customers a more informed choice. * Speed up your contact times - the initial 3 working day wait for contact was bad, but my first email went unresponded to for a couple of days as well. I don't think weekend contact is expected, but at least a 1 working day turnaround on contact shouldn't be an unreasonable ask.
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