There are cheaper stores and the products they sell that are cheap under “hot deals” could take months not 7-14 days so buyer beware. The manager and staff are very rude when they are in the wrong at the North Shore branch and act like they’re first before the customer. The manager Daniel needs to learn what customer service means and maybe some respect might help him out in life.
Reply by Parallel Imported:2019-07-03
Thank you for taking the time to leave us a review. We have been offering 'Hot Deal' sales for many years, such is the nature of this type of product that it is not for the faint of heart as we can experience longer than normal wait times when items are dropped from our weekly shipments, this is explained fully on the document you were asked to sign in store. It is also such that we know the process intricately and we are fully aware that customers need their expectations managed when it comes to ordering such products, something we have worked extremely hard to get down to a fine art. We have terms and conditions on our website, on every single ‘Hot Deal’ product page, throughout the online checkout process and in stores you are obligated to sign a document stating that you accept that these products are NOT guaranteed delivery within the 12 working days and that if you cancel the order within the 12 day period (as we order these in specifically for you) there is a restock fee with additional T&C's. You would have had to have signed that document before your order was placed. It is company policy to ensure this is done prior to our staff placing the order. It is also done so that we are confident that our customers are making informed choices. We encourage transparency with our customers. What we don't encourage is the verbal abuse of our hardworking staff who were simply trying to offer you a refund. Please ensure that when you purchase from any retailer, that you are aware of the full terms and conditions of your purchase. Regards, The Parallel Team