NZ's #1 Custom PC Builder
Huge North Shore Retail Store
Touch, Play & Stay

http://www.playtech.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Playtech (7.11)
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  • Perfect
    I've recently placed three orders with Playtech. Each one was problem-free and fast. They are one of my first go-to vendors for computer parts and peripherals.
    1 month ago
  • Perfect
    Really happy for the service - contact was great and items delivered the next day as stated.
    2 months ago
  • Perfect
    put in a large order. One device was DOA. The support staff were extremely helpful in correcting the issue and had a replacement to me extremely quickly. It was a really good experience with what could have been a difficult situation. Bit disappointed about the CC surcharge and higher shipping prices compared to several years ago, but still great retailer.
    2 months ago
  • Terrible
    Ordered a gpu played $25 extra to have it shipped to me within two days well it's been five days now and still no GPU also there website stated that if I made payment before a certain time that it would be shipped that day and on top of that my $25 got me economy post a three day service oh and a $25 charge for using a credit card lost them self a customer here P.B tech for the win!
    2 months ago
  • Hi Jase,
    Really sorry about this, I'll have someone chase it up and contact you ASAP.

  • Perfect
    Good price for my 32GB DDR4 RAM and fast delivery with great tracking.
    4 months ago
  • Good
    Recently, in the last few orders i've purchased from them, service has been excellent. So it has definitely improved compared to my previous experiences. I had a DoA microphone which they promptly sent a courier ticket over so I could ship it back, a gesture that other companies often do not do. I think follow up could be worked on slightly better though understandable since they're quite busy.

    Update: Well I guess it's only a matter of time before you hit a downhill bump, taking a few stars off for some pretty dodgy customer service practices.
    4 years ago ( Updated: 11 months ago )
  • Perfect
    Bought one day, delivered the next - super fast with no complaints.
    11 months ago
  • Terrible
    Good to deal with until you have a warranty claim. Was given the run around and lied to for a month while trying to get a replacement of a 2month old motherboard then the replacement was 2nd hand covered in dust and bent. Was then lied to some more and when I questioned there lies they brush it off like nothings happened. Sata ports intermittently work, tried to get a refund as per the consumer gaurantees act but they wouldnt honour it. Now have a 2nd hand motherboard that I would struggle to sell as it would no doubt come back to me and am $219 out of pocket. Will never deal with them again.
    11 months ago
  • 2016-07-26 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    Can't seem to stop buying stuff from here. People are friendly, very professional, always honour warranty. Its my first go to place for any PC gear. Never been let down on customer service or warranty fulfillment.
    1 year ago
  • Perfect
    I recently purchased two Asus VP247 monitors from Playtech. The entire experience from beginning to end was a pleasure. Great prices, fast shipping, excellent communication, and great customer service. Shop with Playtech and you won't be disappointed. A big thanks to Jiery and to everyone at Playtech for a job well done.
    1 year ago
  • Very good
    Problem free online shopping, Have used them numerous times over the past few years.
    1 year ago
  • Perfect
    Looked at the reviews on Pricespy on this store and it seemed to have great reviews so I ordered on a Friday, close to midnight so it took until Monday (next business day) to process. The items were delivered on the Tuesday so it was a quick delivery. This store also had the cheapest prices for some of the items I was looking for. They kept me updated via email about the status of the items and provided a CourierPost tracking link which was very handy. Overall I would definitely buy again from this store if I wanted to buy again.
    1 year ago
  • Perfect
    Was the cheapest choice and even though I ordered at 4pm the order made it to Dunedin by 8:30am!
    1 year ago
  • Perfect
    Really great, kept up-to-date via email, fast and reliable and affordable postage. Would definitely recommend, just great over-all.
    1 year ago
  • Excellent
    Great service and fast postage. Easy to order and very affordable.
    I definitely recommend it!
    1 year ago
  • Perfect
    Great service, kept in touch with emails.
    Ordered a monitor on Thursday, i got the monitor this morning. An email was sent to me as soon as my colleague signed parcel.
    I would buy from this shop again
    1 year ago
  • Excellent
    Just got an email from them specialing this HDD for you guessed it $125 down from the usual price of $139 so you save $14... Well according to pricespy you have only sold this hdd for $139 for one month in 2015 as the original price when first stocked was $119 and from then on it has been up and down like a yoyo in price so who you trying to fooling....
    1 year ago
  • Hi Athlonite,
    First off, thanks for the great review, but to shed some light on the pricing issues:
    Hard drive pricing is tied to the exchange rate at the time we place our order with the supplier so prices fluctuate all over the place between shipments.
    Our sales are then based on discounting the item against the RRP of the item at that current point in time, We try our best to give our customers the best price but sometimes if the exchange rate takes a dive there's not a lot we can do :(

    Hopefully that clears things up!

  • Excellent
    They have very good customer service, would buy again.
    1 year ago
  • Excellent
    I have been purchasing off Playtech for over 3 years.

    They very often price match, meaning their customers can get the best value.
    The staff are very knowledgeable, in both fixing errors, and PC Building.
    Both New/Old stores are very clean and professional.
    They are open on weekends, making it useful for Full-Time Working Customers.
    The staff are very friendly and helpful. Especially Jarrod, who has fixed multiple issues over the years, including refund/warranty of items.
    (my old review was about this. See below.)

    The only negatives would be the store location being so far from where I live, and the website being a bit old school. (Check out https://themes.shopify.com/?Industry=Electronics)

    Thanks again to Playtech. 9/10

    - Johnny
    ------------------------------------------------------
    Old Review:
    I purchased a razer tiamat 7.1 Surround Sounds headset off Playtech in September 2012. It was shipped and delivered within a few days. Emails about item progress was very helpful.
    The headset started failing around Late March 2013 (left rear speaker cut out).
    I called Playtech, and was asked to fill out a RMA form for the headset.
    After filling the form out (electronically), I emailed to them. Within a few hours, I was asked to drop the headset off at Playtech.

    A few days later, I went down, and got it looked at, and it was confirmed it was faulty.
    So it was with a brand new one.
    The staff at Playtech were informative and professional. The RMA service was easy and helpful.
    And now, I can enjoy the brand new feeling of the headset in 2012.

    9/10
    ------------------------------------------------------
    4 years ago ( Updated: 1 year ago )
  • Good
    Good
    2 years ago
  • Perfect
    Great deals. Email updates on every process, loved it. Very fast delivery.
    2 years ago
  • Perfect
    great online shopping experience. amazing low price and fast delivery.
    2 years ago
  • Very good
    Professional, attractive site with great prices. Order was handled quickly and delivery within 48 hours competently packaged and hassle-free. Would recommend.
    2 years ago
  • Perfect
    Bought a phone which had a factory fault with the microphone. I took it in and Playtech replaced it on the spot after verifying the fault. No messing around - just great service!
    2 years ago
  • Perfect
    Holy Mother of Mary! Playtech's "Product and Category Manager" Greg Burrows actually reads the email on a Sunday morning...

    Whoah, duuuuuude....

    I gotta admire his dedication.
    2 years ago
  • Perfect
    Bought a brother printer from this site. Price was very compitive. Arrived in wellington quickly. Had a small issue with not having a USB cable, but they sorted that out very quickly. I would recomend this company.
    2 years ago
  • Perfect
    Fasting shipping, ok prices and email updates.
    2 years ago
  • Perfect
    Another good experience shopping experience with Playtech. Purchased 2 Samsung evo microsdxc 64GB cards. Order after 3pm and arrived the next day. Both cards tested and work as they should. Fasting shipping, ok prices and email updates.
    2 years ago
  • Perfect
    Ordered, paid, delivered within 24hrs. What more could you want.
    New PC for me :D
    2 years ago
  • Very good
    I have ordered many times from Playtech and they are always fast and prompt with the order, my only gripe is their product lines are thin in some sections.
    3 years ago
  • Very good
    The sales person was willing to answer my question with a great level of detail about the product that I was equiring. Also was able hold the iteam so I could pick it up from the shop.
    3 years ago
  • Perfect
    I purchased a parrot minikit for my car. I made my order on a Sunday and received it on the Tuesday. They sent several emails advising me of the status of the delivery. I highly recommend Playtech. Their service was outstanding.
    3 years ago
  • Perfect
    Never had an issue with these guys. Their ordering system is very prompt and gives you email notifications along the way, which is rather nice!
    3 years ago
  • Perfect
    Friendly in store staff and helpful on the phone as well. Delivery is quick and items are as advertised.
    Great range of peripherals.
    3 years ago
  • Perfect
    Great prices. Regular great deals or sales. Overnight shipping and they keep you informed every step of the way! Oh and boy do they package stuff well! (need bigger recycle bin! :)

    I have bought a lot of hardware from Playtech in the past and even had an RMA with them on a faulty HDD. Lots of communication and no hassles at all. Everything sorted quickly and efficiently. I give them a big thumbs up!
    3 years ago
  • Terrible
    I emailed playtech to ask if they could compete with a competitors response on a price for a case. Not only did it take 5 days to get a response, the response was coldly worded and essentially ignored my question. They included a quote for another item I had mentioned in my email (but wasn't asking for a better price on) which quoted the price $20 ABOVE the price listed on their website.

    I.e. I say "I am looking at product A $200, B $220 & C $150. I note a competitor has Product A a lot cheaper - can you do anything to compete?"

    The response is a quote for product B at $240.

    They then proceeded to ignore my follow up email which politely tried to clarify what I had asked for in my initial email.

    The store is reviewed well, but my experiences did not give me any confidence (a friend of mine also found the email responses dismissive when he was building a computer) for 1) buying from them 2) any customer service if something had gone wrong with a component. I instead talked to DTC who went well out of their way to help me and compete with other prices in a very personal manner.
    3 years ago
  • Very good
    Great store, overnight shipping and competive pricing. The packaging was insane.
    They have a great selection of products that other stores do not seem to stock.
    Will buy again in the future.

    Sometimes they dispatch a day late.
    3 years ago
  • Perfect
    I have bought a lot of things from PlayTech. Great store, overnight shipping and competitive pricing. Great service
    3 years ago
  • Perfect
    I have bought quite a few things from PlayTech (graphics card, SSHD, PSU to name a few) and I never had any issues, their packaging is superb, items are always wrapped in several layers of protective cardboard and foam and/or air bags, the deliveries are aways very quick even for the south island (as I send the odd gift to familly members down there) and their freight price is really reasonable especially when some other stores seem to charge you heaps for freight just to make an extra buck. I have lost count how many times an item seem a little bit cheaper else where but as soon as you factor in the freight price the total price is cheaper at playtech.
    Believe me if playtech is like anywhere between the 2nd and 10th place in the cheaper price list check them out because their delivery price might make the total price actually cheaper than the other ones.
    3 years ago
  • Perfect
    Awesome
    3 years ago
  • Perfect
    Great service and super fast delivery. Have ordered wireless router on boxing day and arrived on 28th. They also have sent me emails informing the process and where abouts the parcel is, right up until I have received it. Best online shopping experience and recommend to everyone.
    3 years ago
  • Perfect
    Great service and very prompt delivery. Ordered the item on the Saturday before Xmas and it arrived on Xmas Eve. Would highly recommend.
    3 years ago
  • Perfect
    Have brought products both online and through the Physical Store, and have been very impressed with both. Certainly a favorite retailer of mine.
    5 years ago ( Updated: 3 years ago )
  • Perfect
    Fantastic store!
    Willing to give me 100% RMA store credit for a product I bought 2 weeks ago that won't work in my new PC build.

    Bought my GPU and RAM from them in one other purchase, absolutely perfect delivery times.

    Also bought my HDD's from them, once again, absolutely no problems.

    Top notch store!

    Bought more and more and no problems still, same great service as always!
    6 years ago ( Updated: 3 years ago )
  • Perfect
    I always buy my hardware from Playtech, the helpful staff are great to visit in store. I recently had an issue with an order and they went out of their way to help resolve my issue.

    Thanks Playtech team
    3 years ago
  • Perfect
    Have bought things from Playtech on many occasions. Always arrives the next day, email always comes in the afternoon.
    Brilliant communication, brilliant service.
    Had to RMA something once and it was very easy, sent it off and received the replacement within the same week.
    3 years ago
  • Perfect
    Bought a Razar black widow, arrived quickly and accurately as described. Communication was great and customer service was excellent. Cheers folks at Playtech.

    OH AND THE PACKAGING WAS HILARIOUS! So generous :D
    3 years ago
  • Perfect
    Bought Asus R552JV from them last Friday. This morning the laptop was at my place. Awesome seller, would highly recommend.
    3 years ago
  • Perfect
    Brought a Ducky2108s, brought it Thursday, it got here Friday, found that the B key was missing an had an M is place if it, so I had two M keys. I gave them a call Friday and said that we would look. On Saturday I got the replacement key. Best Customer Support around.
    3 years ago
  • Excellent
    I'm very happy with Playtech. I waited until I had made several purchases before posting this review, as I don't believe in lauding a supplier based on a single experience (which may not be truly representative of their performance).

    I've purchased four items over six months. All items have been despatched rapidly, with good communication about what's going on, and with the goods arriving very well packaged against rough treatment (which couriers unfortunately occasionally dish out). Also, Playtech haven't advertised any goods they couldn't supply.

    I really can't think of any negatives. So why not 10 stars? Well, for 10 the vendor would have to include some flowers, a box of chocolates, and maybe a voucher for a complementary massage. Seriously though, you never really know till something goes wrong - and nothing has gone wrong. If that seems unfair, let me console you with the promise that after, say, a dozen transactions, either without problems or with satisfactory resolutions I will be happy to revise my assessment and award the missing star.

    Until then I can recommend Playtech without reservation.
    3 years ago