2.3 of 5 stars

Sorted by date
02/04/2020
Y
Yoon(1 review)
The fact that this company has no phone service available alone shows things can go really stressful when it does not need to be. Still waiting for a refund to process and it has been a week after they said they will process the refund "as soon as possible".
25/03/2020
Y
Yoon(1 review)
Would give 0 star if I could. Used the contact form to ask them if they had a specific monitor I was after. They replied 11:22 am "That one is available from our suppliers, if you can order ASAP today, we can have it shipped out from them before they close." I made an order in five minutes, received order confirmation at 11:27 am and they said "i am sorry to let you know the AOC Agon AG322FCX1 you order is end of life, we can't get this model anymore. is any other model you looking for or you would like to refund please?" I asked for the phone number, they are not giving me. I should have known when there was no contact number on the website or anywhere. There is one on the invoice, it only has automated messages to email them. Won't trade with these people ever again.
21/02/2020
f
frazerj(2 reviews)
Great service. They checked my order and found a component wasn't right. Suggested different option. Appreciate the care. Delivery speedy with courier post. Cheers.
13/01/2020
R
Rih(1 review)
Horrible store. Brought a motherboard 3 weeks ago, arrived faulty. We knew was the issue was but they claimed it was something else. I had a PC technician look at it. Took them a week to claim they had "received" it when the track and trace proved it was delivered. Took them 4 days to come to the conclusion it had been mishandled. I don't understand how it could have been mishandled if it was booting up it was just freezing. They refuse to replace, refund or send the motherboard back. HORRIBLE CUSTOMER SERVICE and I would not recommend buying from this website.
22/12/2019
d
dreamhoho(2 reviews)
one of chinese staff sucha... trash service never respect customer a lot of faulty products . slow service no way wil never use again
02/12/2019
J
JorDogg(1 review)
Poor customer service. Ordered an item, after a week I tried to contact by phone but it hangs up straight away. Then used the chat service to talk to someone who said there was a 2 week delay on the item. I wouldn't have been so annoyed if they have emailed me a week ago saying this rather then me having to chase them up. Very poor customer service and order process. Will not be returning.
14/10/2019
M
Matt Santos(1 review)
Horrible customer service, and the majority of their products can be found cheaper on another NZ Company.
16/09/2019
t
texascowboy(2 reviews)
If you purchase products based on customer reviews, be leery of Playtech not publishing reviews that might hurt their sales of a particular product. I submitted a product review several times via their website and it was never published. The review was honest and subjective but did not recommend purchasing the product. An email inquiring as to why my review was not published went unanswered. Customer Service appears to be going downhill since moving to their new location. As a longtime Playtech loyal customer, I am now questioning that loyalty.
15/09/2019
E
Elbarto(1 review)
Watch out - cynical pricing practices used! Playtech often have a 'super special' promotions (like "20% off!") but in reality a week or two prior they have pushed the price up by 15%+. For example look at their price trace for "Logitech Z906" - it swings up and down by ~$200 every couple of weeks, and when on special still more expensive than others. Also offer 'specials' like 20% off Fractal Design, but when you go and look on site everything still the same price with no discount or promo codes provided. Also seem to take a long time to ship these days....they used to be good but I think they are beginning to lose it...
24/07/2019
a
ap147(1 review)
Fast service, good price.
07/06/2019
h
hn123(1 review)
Awesome service would recommend. very fast and helpful with a replacement when a monitor i ordered had some problems
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Old reviews

Ratings older than 1 year are not included in the average rating.

20/02/2019
m
matt_N(10 reviews)
Fast service, no hassles
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