Retail Store based in Auckland
In Service Since 2002
Prompt Service - 100% NZ Owned

http://www.einfo.co.nz

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Available in list: New list

This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Expert Infotech (8.65)
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  • Very good
    Due to unexpected popularity and supplier issues beyond their control they had run out of stock, despite the website stating it was in stock. Item still arrived within 7 working days (stated 1-3 on website) and I was compensated for the inconvenience Price was great and no issues with the item.
    20 days ago ( Updated: 14 days ago )
  • Excellent
    Ordered a camera and lens (~$1450), received with a free cleaning kit, no issues with the items.
    Now that I know what to expect when ordering from Expert Infotech, I would gladly purchase from them again.

    Took longer than expected as an item had to be imported (shipped 8 business days after payment confirmation), although had I known that before or shortly after ordering then I would have given a 10.

    I emailed them a few times as the first 2 shipment dates given were incorrect and I had to ask if an item was being imported (after first shipment date). All emails were responded to, but once the order was close to being shipped the communication was better and information was provided regarding the delay.
    26 days ago
  • Very good
    Purchase Delivery
    happy with service:)
  • Very good
    Purchase
    Have never have any issues with Expert Infotech - have made a number of purchases.
  • Very good
    Purchase
    Would definitely buy from Expert Infotech again:)
  • Very good
    Purchase Delivery
    Wouldn't hesitate to shop again
  • Excellent
    Purchase
    Legit, awesome merchant. Highly recommended.
  • Very good
    Purchase
    Good pricing, swift delivery and very good backup. Can also go to a shop and talk to a real person if needed.
  • Perfect
    Purchase
    Great place to deal with
  • Acceptable
    Great range, but stock is sourced from all over the world and may not be the models best-suited for NZ use, not easy for the layperson to do this research. You may pay less, but you may get what you pay for. The informed consumer can weigh up whether it's worth saving a few bucks, the average punter should probably buy NZ new. Warranty experiences can and will vary.
    3 months ago
  • Perfect
    Purchase Delivery
    Excellent
  • Excellent
    Purchase Delivery
    Good Experience dealing with Expert Infotech. Well recommended.
  • Terrible
    Purchase
    Took nearly two days to get it on the courier...even when I had asked for it to be sent urgently
  • Excellent
    Purchase
    This is the 3rd time I have used Expert InfoTech and will certainly do so again
  • Decent
    Purchase
    Everything was OK however as previously stated, did not get the screen protector.
  • Decent
    This shop is pretty good though, I bought a Nexus 6p last week and it doesn't work fine,
    I asked for changing to S7 edge they did it for me, but they asked for $20 extra for changing different mobile brand, (on my opinion it is the failure design from the Nexus engineer, caused the problem) and the s7 edge charger is not NZ type, but they gift me a universal plug. so I'm all good.
    7 months ago
  • Very good
    Purchase Delivery
    Shame the mac had UK plugs!
  • Perfect
    Purchase
    All good, thanks
  • Perfect
    Purchase
    fantastic would definitely highly recommend .
  • Excellent
    Purchase Delivery
    I bought a Galaxy S7 completely online, was a little bit apprehensive about paying such a large amount without ever seeing the product first or visiting the store but the transaction went very smoothly and the product arrived as described. The price was also very competitive.
    The only slight glitch was with the tracking number (although this might be the courier's problem), everytime I checked online it had no update on the delivery status.
    Overall though very happy with the purchase.
  • Excellent
    Purchase
    Very happy with my refurbished iPhone 5S and with the fast service.
  • Acceptable
    Purchase Delivery
    Poor, came with US plug and delivery left on doorstep.

    It was an iPad....Doh
  • Excellent
    Very good service. I had to request a refund from another store that I was having issues with. So I got in touch with Expert Infotech while this was going on with the other store, and the lady I was communicating with was friendly and helpful with my enquiries.

    Once I confirmed my refund with the other store, I ordered with EI at about 2pm on a Wednesday. I received a shipping confirmation email at about 4pm, and had the phone in my hand at midday the next day. Ended up saving $50 over the store I initially ordered from, and they carried the phone in stock which not a lot of stores at this price range do. Add to that the good customer service I experienced, and I'd recommend them highly. Will order from them again in future. Thanks!
    9 months ago
  • Excellent
    Purchase Delivery
    good product at a good price, delivered promptly.
  • Perfect
    Purchase Delivery
    Very satisfied
  • Excellent
    Purchase
    A straightforward purchase and rapid supply.
  • Excellent
    Updating my review from 5 stars to 9. EI contacted me, apologized and offered a replacement for the phone with a complimentary gift. Very pleased with their customer service.
    -----------
    The phone I ordered arrived with a SIM-card in it and phone box had multiple spots and scratches. Obviously not a new phone. It works fine though, and delivery was quick.
    9 months ago
  • Excellent
    Purchase Delivery
    Easy and painless
  • Perfect
    Purchase Delivery
    Great! I was able to get the item I wanted, at an acceptable price. It would be helpful, if the website showed whether or not stock of a specific item is immediately available in store or has to be ordered in, and if so, the wait time.
  • Excellent
    I have bought PC parts from this store occasionally for many years, with no problems at all. The test comes when something goes wrong, as it did for my recent order of 3 x 2TB Seagate HDD's.
    Their website reported that the package had been picked up by the courier on Wed 29 June 2016.

    No delivery received to a Warkworth R.D. address one week later, Wed 6 July 2016, so about midday I sent them a message via their website asking that they check what has happened.
    No reply by late that evening.

    Still no goods or reply by midday the next day, Thurs 7 July, so I telephone them at the number stated on their website, and receive a disconnected ring tone- could have been an exchange problem.
    Midday, send another message via website..." please check this and also your phone is out".

    Friday 8th July: Apologetic email received to both my queries, and the courier delivers the HDD's.

    Given that the store competes strongly on price, I consider that a reasonable response, one star short of full marks, and I shall continue to buy from them.
    9 months ago
  • Very good
    After a phone call from one of the staff "Suhail" my problem was solved he was very helpful.
    10 months ago
  • Excellent
    Purchase Delivery
    Satisfied.
  • Perfect
    Purchased WD My Passport Ultra last week. Went into North Shore shop in Glenfield for pickup & arrived 2hrs early. They kindly delivered it to my house within 2 days for free - thank you heaps for that service! ????

    Definitely recommend - don't hesitate! These guys often have very competitive prices too.
    10 months ago
  • Perfect
    Purchase Delivery
    Absolutely no issues and a stress free experience. Thank you Val.
  • Perfect
    Purchase Delivery
    Great service. Genuine products and competitively priced.
  • Perfect
    Purchase Delivery
    Very happy with service, payment and delivery.
  • Excellent
    Purchase Delivery
    Excellent
  • Barely acceptable
    Purchase
    Too little communication.
  • Excellent
    Sent me an alternative(although same spec) version of the phone I ordered, I contacted them about it and said I would keep it as long as they reimburse me the extra I paid, and they did so within 24 hours. Delivery was prompt and packaging was great.
    12 months ago
  • Terrible
    Worse purchase experience in my life, took ages to deliver the item (they says overnight delivery). I had bad experience all the time .I would have happily paid more elsewhere to get my item quicker.
    12 months ago
  • 2016-04-26 - One year ago. User reviews before this time are not included in the rating.

  • Excellent
    Purchase Delivery
    Slightly sluggish start to the process but then outstanding personal service
  • Excellent
    Purchase Delivery
    I do at present have an issue with the operation of the product.
    Who do I contact?
  • Excellent
    Purchase
    no problems at all really, it did take longer than some others but it was packed very well and it was what I ordered so waiting is not a issue.
  • Excellent
    Purchase
    Fast delivery time and well packaged up
  • Very good
    Purchase Delivery
    Very easy to order and the phone arrived the next day. Great service.
  • Perfect
    Purchase Delivery
    I am absolutely delighted with my new IPad ( first one ever and
    I am 74) and
    I love the cover in black and red. Nice to be able to say thanks
  • Very good
    Purchase
    Unfortunately we had a problem with the product. Good response from customer service. Waiting on resolution of issue
  • Very good
    Purchase
    Good. Will buy from Expert Infotech again, I have no doubt.
  • Excellent
    Purchase
    Great price and service :)
  • Excellent
    Purchase Delivery
    Only difficulty was that I didn't read all the payment instructions and so paid before I was supposed to. In the end it made no difference, however it could reduce the possibility of confusion if the payment process was made clearer at the beginning.
    Great communication and support. I would definitely trade with these people again.