2013: Very quick delivery of a motherboard, with competitive price, recommended!
2018: I ordered an SSD at 7pm, they received my payment at 9am the next day, and the SSD got to me (in Wellington) at 2pm. ONLY 19 HOURS! HOLY SHIT FAST!
Excellent service, Bought a power supply 1 year ago and it toasted itself a couple weeks ago, got in touch with pp while the warranty was still in tact and they were very fast and reliable to get a refund (there was no more in stock) in place straight away, regardless of my late night emails. They even paid the courier cost to send it back to the supplier. Always free shipping A perfect 10 out of 10 for me, only one suggestion: The site layout could be a little more user friendly as it seems rather difficult to order items and there doesn't seem to be any hint of a graphical theme. Regardless the cheap pricing and instantaneous service well made up for it.
Bought a Linksys LGS318 switch around MAY-2017 and it work well for several months and then developed a problem with one of the 1Gbit combo ports.
While I have ordered from these guys before and had no problems, I'd never had a fault with any equipment purchased from them before.
This is the part we all fear.. the after sales support.
...I didn't have to worry.
Paradigm PCs was quick to identify fault would come under warranty and arranged for the device to be 'serviced' via RMA by their supplier.
I shipped** the device to the supplier and the device was replaced under warranty and returned.
Paradigm PCs provided status updates/info via email throughout the process and it all ran like clockwork in under two weeks.
So, based on my one experience of after sales support I am more inclined to purchase major items without having to worry about after sales support.
Note - ** I didn't ask about the cost(who pays) of sending the switch to the supplier and just paid the $13.00 myself. What's $13.00 amongst friends. :-)
I have only had perfect product and service from Paradigm PC's. They are totally reliable and fast and always one of the cheaper trustworthy suppliers.
Would be a perfect rating if I could pay with credit card without 3% penalty, I use their direct credit option only. And they do include freight in the price!