3.9 of 5 stars

Sorted by date
16/04/2019
H
Bought my LG G7+ mobile phone from Supero recently. I am very impressed by Damian's on-time and fast communication where the right expectation was set. The phone arrived within a week of ordering and I am very happy with it. Keep up the good work Supero!
21/02/2019
A
Excellent thus far. Delivered in about 3 working days. No money charged on that. Couldn't have asked for more.
07/12/2018
Z
Always fast replies and swift delivery. Purchased several camera and lenses over the years, all smooth. Bought a A7III in November, it had a an issue on arrival, they arranged for a courier to collect it from me the next day and sent me a replacement which i got in around a week. Recommend and will continue to use.
26/09/2018
Edited 08/10/2018
s
Do not buy from these guys! They do not ship warranties with their products, have no phone number or listed adress, so good luck if you product fails like mine just has. No one answers the phone, no one replies to email. They are no longer registered in NZ, and the Australian Govt has now started proceedings to shut the website down. Scam Finally heard back from them, not talking about fixing my phone but accusing me of lying. Heres the link to the ATP webiste, showing the aussie tax office proposing to shut them down. https://insolvencynotices.asic.gov.au/browsesearch-notices/notice-details/DIGIBEE-PTY-LTD-612225180/d8d628c9-3ebf-4df5-9895-260f6ed70fde
Reply by Supero:2018-10-08
0204 787 376. 'They are no longer registered in NZ, and the Australian Govt has now started proceedings to shut the website down. -I'm sure the Aus govt has more pressing matters than shut is down if you didn't get your way. No need to tell blatant lies.
02/10/2018
m
Hopeless communication, phone broke under warranty and no attempt from these guys to solve the problem.
Reply by Supero:2018-10-08
You have created multiple IDs just to write negative reviews. How shameless.
12/09/2018
Edited 23/09/2018
A
I would give this store a -1 if there was an option! Absolutely horrible do not buy from this shady online store! - They sold me a faulty laptop - When trying to get this fixed under warranty they have screwed me around for over 4 months and the issue is still ongoing - They are extremely hard to get in contact with as they don’t not have a viable phone number to contact, it is only through one email address and they do not reply in a timely manner - My issue is still unresolved and they have now stopped replying to my emails Save your money and time and buy elsewhere!
23/09/2018
V
Accurate description, quick delivery, very good price, satisfied with the product and the service. I will definitely buy again.
17/09/2018
o
Item (camera lens) arrived, was exactly as described. Happy camper.
10/09/2018
N
I recently received my third phone ordered from Supero. Everything was perfect. All was as advertised, fast delivery, good communication. All three times their price was the best price in the country.
Reply by Supero:2018-09-12
Thanks so much for your continued support.
22/07/2018
r
This is the second item I buy from supero, and initially, I was a bit uncertain about the reliability, but I must admit that I was wrong. All was as described. The only small point is that in my case, the delivery took a bit longer than expected, but it was coming from overseas. Communication is good, and all the questions were answered in time. Recommended!
Reply by Supero:2018-09-12
Thank you, sometimes couriers take a little longer than expected.
10/07/2018
Edited 19/07/2018
c
Purchased a camera from Supero, went through pretty smoothly with quick communication when I emailed in. The only thing I would recommend for improvement would be a quicker tracking update - as when I received the tracking number the product was already in NZ, would have liked to have been able to keep an eye on it from the start. They were pretty good the first time round so i went back for seconds, and bought a Panasonic 15mm lens. Same level of service provided, prompt shipping, will gladly go via Supero again for future purchases.
Reply by Supero:2018-09-12
Thank you, sorry our system had a glitch and sent delayed emails with tracking info.
09/07/2018
s
I purchased a Samsung Galaxy S9 from Supero, price was a lot cheaper than anywhere else and the delivery was very prompt. This is the second technology item I have purchased from this store and will continue to do so into the foreseeable future.
Reply by Supero:2018-09-12
Thanks Sam, appreciate your continued support. Hope you're enjoying your flash new phone.
28/06/2018
l
Very happy with my purchase best prices around, fast delivery no problems at all thanks!
Reply by Supero:2018-06-28
Thank you for your feedback, we are always here if you require any assistance.
28/06/2018
m
Poor communication & updates after my phoned died within 12 month of receiving it. I have to keep following up and still to date after more than 2-3 months I still have no idea where my device is or when I am getting it back. The few dollars I saved using Supero is poorly offset again the lack of service & communication when the device stopped working. In addition, when I reported this to trustpilot ... I got "supero.co.nz has reported your review because they don’t believe you’ve had a genuine buying or service experience. Reported reviews are temporarily moved offline" which didnt help as I've updated them with receipts and proof of purchase. Dear Supero, instead fighting bad reviews & trying to get them changed. Just provide me with a replacement as you said you would.
Reply by Supero:2018-06-28
Hello Malcolm, That's not good, please get in touch and we'll see what has happened and get this resolved for you ASAP. Thanks Max Supero
27/05/2018
q
Good product and fast delivery. Responded to my email promptly.
Reply by Supero:2018-06-28
Thank you for your kind feedback.
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