I bought a Samsung S8+ and was very happy with it until I noticed an imperfection on the bottom right hand corner of the screen. I spoke with Samsung and we determined that it was a hardware issue, not software as it wasn't resolved by doing a phone reset. I told the guys at Supero, who explained their process and said they'd need their engineer to examine it, after which I returned it via courier. The phone was replaced with a new unit, which works perfectly. Very happy with the professionalism and service provided by Supero. Many thanks, I always think the way a company handles a problem is a good sign of its quality. Will definitely consider Supero again. Cheers.

Bought Samsung s7e from Supero October 2016 fast delivery and the phone was working well until early July 2017, now they processing my claim(phone faulty). I sent them pics
(evidence) but they replied that didn't receive it. and requested me to change the review back to the original. okay. I'll keep the review like this at the moment until they resolve my problem I'll give my honest feedback on Supero.
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latest update, now the device miraculously revived again. God knows what happened. Supero did their job, and just told me will keep my claim open. I'll keep eyes on the phone for a few days to see if the problem still persist or not. sometimes communication barrier does exist though. Hopefully, I don't wanna send the phone back to them.

I have recently purchased a Samsung Galaxy S8 from Supero and am really impressed with the quality and safety of the packaging they provide in the delivery process. My phone arrived within 3 days of my order taking place which is very fast, and the condition of the phone was brand new and perfect! Although my product didn't come with the power brick compatible with New Zealand, Supero provided me with a power brick converter with no extra cost. I am happy to recommend them to anyone and I would buy from them again!

Purchased an LG G6 (H870DS - DualSIM, 64GB storage / Quad DAC version), arrived factory new, sealed and plenty of protective packaging. Shipped from HongKong, arrived very quickly (they quoted 5-7 Business days but arrived earlier). Very impressed with service, prompt communication and easy-to-use tracking updates. They even sent an NZ adapter for the fast-charge adapter. Was initially skeptical because of the low price but happy to say I've been proven wrong. Will be looking at buying from them again in the future.
Just a bit gutted because if I'd waited a week, I'd have saved $50 - but this has no negative reflection on Supero, because it's my fault for being impatient.
Phone itself is working out very well - fast, easy to use, great upgrade from my G3. If you're looking to buy one, I'd recommend a tempered glass screen protector and a case or two.

Bought a Xiaomi Redmi Pro 64 Gb smartphone. Sent quickly, packaged very well. Only two days from Hong Kong; Note: Supero is a NZ company so you will get NZ consumer guarantee protection, but you may have to pay extra for international courier (tracked) and if you want it fast as I did it will cost $30 or more. I am very happy with the awesome performance of the Xiaomi Pro phone and the price was good even with the added courier cost. I would have had to pay double or even 3x more for a phone here in NZ with similar specs. As you can see, Supero has many excellent recent reviews - I recommend this company and would buy from them again.

I ordered Samsung Galaxy S7 Edge from Supero on Monday and the product was delivered on Wednesday. I am very happy with the purchase and I can confirm its a genuine product. I was not entirely confident about ordering online because there is a such a big difference in the value and kind of after sales support you get. But I decided to try and see how it goes with online experience. So far, I happy with my purchase. Product was exactly the same as I saw on the website. Manuals were all in Chinese, but that is understandable. Thank you!

Supero listed the exact phone model number (one of the many LG G6 variants), and described it in accurate detail. They shipped, fairly promptly, with decent tracking for the entire journey, the model they said they would. Couldn't be happier!

The above might not sound like a big deal -- a store advertises something and sells that product to you. But, they were the ONLY NZ parallel importer doing that when the LG G6 was released. Others, even when I pressed them for the model number, simply gave me their word it would work in NZ... which it probably would, but that was not the point.

I really appreciate that Supero understand their customers want to know what they're buying, anticipate them knowing too. e.g.:

https://www.frequencycheck.com/

I could check not only NZ's 4g networks were supported by this specific model, but also those in the US, Delhi, and Europe. Given it's one of the HK models, obviously most of Asia was covered too. Hurray! Many other models with the same generic designation (LG G6) do *not.*

It also happened to be the dual sim model with 64GB internal storage, and a quad DAC, so... that's sweet. Ta!

None of this would be important for those who buy a new phone every year. For those of us who can't, or don't want to, and who need/want to travel or work in various countries, it does matter.

Anyhoo -- Supero were super awesome. Thank you, Supero! Answered my various emails promptly and precisely. Again: couldn't be happier with them as a retailer.

I bought this to replace my aging Samsung Note 2 LTE. I shopped around on both on-line and regular retail stores, and came across Supero. And I'm glad I did.

This was my first purchase of a Chinese made phone (for myself, my kids all have one), and I am blown away by the device. Stable, powerful features, huge amounts of RAM and storage, a beautiful clear, crisp screen and rich loud sound. MIUI took a few minutes to get used to, but I replaced the default launcher with Nova Prime and it works nicely for me. And the battery life is incredible! Previously, I used to have to frequently put my Galaxy Note 2 on charge through the day, whereas now, after 2 days, I'm at 25%! Usually by the end of a normal working day and a fair bit of use it's sitting at about 50-60%. Phenominal.

This was the first time I've bought a phone online from a non-bricks-and-mortar store, and I have to say it was the easiest and most pain-free experience. Damian and his team really look after you, answering questions and delivering the phone in record time. I was rapt!

I'd definitely recommend buying a phone from Supero. Hassle-free and easy, with the best prices around. I'll be back, for sure. Thanks!

Edit: 08/05/2017 - Bought another phone from them last week as an upgrade to the above phone (and to give my wife the one above). As always, a flawless and fast experience, and I've again very happy with the purchase from Supero. Absolutely recommend them.

Great product great service

Initially ordered th 32GB version but it was out of stock. Bought two 16GB versions for myself and my partner and Damian was a massive help and all arrived well within the scheduled time and tracking was simple.

Will definitely but from here again when I need an upgrade.

Thanks Supero!

Let's just be honest and face the facts, why these parallel importers can provide way much cheaper price than local retailer, it's because the parallel imported products are NOT with factory warranty, these seller claim they offer 1 year warranty, however when problem happens, even just checking the device they will charge for inspection, not to mention the costs when any parts need to be replaced, it's actually "WARRANTY FOR NOTHING", go to any random repair store will do the same, that's only explanation why these seller can offer much cheaper price, cuz all other cost comes after when problem happens, so you have bet your own luck when purchase those parallel imported devices, THEY ARE NOT WITH FACTORY WARRANTY", unless the product is dead on arrive, when you buy you are on your own. anything could happen, the parallel importer run their business at minimum cost when they can, so they can lower down the price for sale.

I have been trying to decide whether or not to buy from Supero and the one detail that eludes me is whether or not the price, NZ$1,297 in this case, includes GST.
So i decided to ask them directly. First I asked whether or not the ticketed price was all I would pay or would i need to pay GST. The response was rather brief "No extra to pay".
So then I asked a bit more explicitly whether or not the price included NZ GST and if so did they pay the GST for items over NZ$400. Deathly silence prevailed, so i asked the same question again, stating that they hadn't replied to my previous inquiry. Still no response to either inquiry.
Unless someone can categorically state that Supero's advertised prices include NZ GST, where price is over NZ$400, I'm not prepared to order from them.
Does anybody know if their prices include NZ GST, does anyone have any form of confirmation that there prices include NZ GST and that they pay it?
Surely a statement from Supero would clear this up.

Then on Fri, Dec 30, 2016 at 5:56 PM Contact Form
Hello,
Thanks for your email, due to Holidays we were unable to answer.
Yes, it is incl GST, you only pay shipping extra.
Thanks.
So i've upgraded them from Very Poor to good. Next review after i purchase

I ordered a Samsung Galaxy C5. My wife signed for it and kept it for me to open. Before opening it I noticed the bag had some DHL "rechecked" tape on it, so I photographed it before opening. On opening I discovered that all the packaging was ripped open and there was no phone inside! After emailing and phoning DHL almost everyday for 2 weeks, been given the run around about checking CCTV footage and being told that I wasn't insured for it, Supero finally agreed to send me a replacement. Which, 3 weeks after originally receiving an empty package, did arrive and works perfectly.
I have wondered whether to give Supero a much higher rating, because the end result was actually what I wanted. After all, I believe it was either DHL or Courier Post (who did the final delivery to the door), who were responsible when the phone was stolen. However, I believe Supero could have done a lot better:
1. They said during our long conversations that I could have chosen an insured shipment, but the option for this on their website is not at all obvious and you have to email them for a quote - surely it is not that difficult to provide a proper price? Customers beware - your shipment is not actually insured. This is in the fine print, but I think the option for insurance should be easier.
2. Supero have way more clout with the courier companies than any individual does, so rather than putting the emphasis on me to do the chasing with DHL I believe any decent company would have taken this upon themselves to sort out.
3. All that was needed in the end was for me to file a police report and send it to Supero, then they sent a replacement. If they had done this when I first told them the phone was missing, I would probably be giving them 8-9 stars instead of 2.
4. I hope that with only two stars other people will read this and learn something from it.

I placed an order for a Samsung S7 Edge (Pink) just under 2 weeks before X'mas, didn't expect it to arrive, but Supero manage to process the order on the following day (Tues) and got here by Friday including GST invoice and a AUS/NZ adapter (as they already mention in FAQ, ALL their stocks are parallel import from overseas).

It was a new unopen box, unfortunately it has some purple screen bleeding issue (known issue for Edge model), notified Supero and sent they some photos and video to show the problem, they booked a DHL pickup the next day (free of charge) and it was sent back to their supplier just before X'mas.

The day after X'mas holiday they contacted me and offer me a refund without any delay, by then the phone has dropped $60NZD, some retailers would have cheat me out of that $60 bucks and say it is the current price, not Supero, they offer me a full refund, the original purchase price including the shipping fees.

Will surely come back and get my next phone for sure.

Overall its an ok experience. There are a few points which I thought I should share though... Phone had some skin marks on the screen when I first opened the box which suggests that it was previously opened.

2 days after I placed my order and before shipment was made to me, the phone had been offered for 20-40$ less and SuperO refused to honor a refund for that amount.

Phone arrived very quickly - within 5days which was good.

I've been using my Nexus 6p for weeks, the phone just works fine so far. Customer service was pretty good, great communications. DHL was pretty fast too, took just 4 days to receive my phone from HongKong. No complaints at all.
The only downside is this Nexus 6P comes with European Package, there is no English instruction and the plug also is European standard but Supero gives me a converter which is totally fine. I guess this is probably HongKong supplier's problem.
Overall, it's worthful.

This my 2nd purchase after my 1st purchase in jan 16. I got d750 + lenses which is expensive.This time around its a samsung J7 2016 and I am have with both the purchases i made. contrary to the debates and comments that r circling in forums. Do your home work before ur purchase I did during my 1st purchase so more confident this time. Recommand the store to any one ... but do ur home work with gst registration, business model etc.. which was extensively criticised in forums...