I would not recommend dealing with Supero at this point. I do hope I can update this review in the future though as my issue is ongoing.
I purchased a Samsung Galaxy Gear Sport watch from www.supero.co.nz in Jan 2019. In early June it stopped working. I had only ever used the watch as advertised (no deep sea diving etc.). I returned it to Supero, and after 6 weeks (!) I have heard that the manufacturer has refused warranty because of water damage, so I have been 'offered' to buy a new watch. The fact that the watch is 'water damaged' suggests either that it had a fault (and let water in) or in fact the water cannot be worn in the shower, or to swim in fresh water (even though it is advertised that both of these activities are OK given it's 50m water resistant rating).
Because the watch was parallel imported, Samsung NZ does not manage the Warranty, the store does. In this case the store has not acted appropriately in my opinion as I am left without a watch after doing just what was advertised as being OK. Samsung NZ even confirmed for me that if it was a local model (i.e. not parallel imported from the UAE) they they would repair or replace it as it is advertised as being water resistant.
Yes Supero has great prices, yes I received my watch promptly (albeit with a charger that needed an adaptor to work in NZ) but I am now thinking (and recommending) it would have been worth paying a little bit more, and getting covered by a local manufacturers warranty.
UPDATE: I did not 'deliberately damage' my watch. It is a water resistant watch, advertised as suitable for swimming and snorkeling up to 50M. It's very difficult to know how I 'water damaged' it in the shower and the swimming pool.
Supero has not actually confirmed yet who or where it was assessed, I have been in contact with Samsung in UAE, NZ and HK (apparently where the Supero distributor is) and none of them assessed it.
It's a pity I do not have the support of my retailer in a situation where I believe the product that I bought was faulty, and that the assessment (which may actually have been carried out by Supero for all I know) is biased.
This review was written to advise other shoppers to shop somewhere else, pay a little more and get better after sales support from an Authorised Reseller of products in this NZ.