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This shop is located in Australia. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Supero (8.92)
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  • Good
    I have been trying to decide whether or not to buy from Supero and the one detail that eludes me is whether or not the price, NZ$1,297 in this case, includes GST.
    So i decided to ask them directly. First I asked whether or not the ticketed price was all I would pay or would i need to pay GST. The response was rather brief "No extra to pay".
    So then I asked a bit more explicitly whether or not the price included NZ GST and if so did they pay the GST for items over NZ$400. Deathly silence prevailed, so i asked the same question again, stating that they hadn't replied to my previous inquiry. Still no response to either inquiry.
    Unless someone can categorically state that Supero's advertised prices include NZ GST, where price is over NZ$400, I'm not prepared to order from them.
    Does anybody know if their prices include NZ GST, does anyone have any form of confirmation that there prices include NZ GST and that they pay it?
    Surely a statement from Supero would clear this up.

    Then on Fri, Dec 30, 2016 at 5:56 PM Contact Form
    Hello,
    Thanks for your email, due to Holidays we were unable to answer.
    Yes, it is incl GST, you only pay shipping extra.
    Thanks.
    So i've upgraded them from Very Poor to good. Next review after i purchase
    15 days ago ( Updated: 12 days ago )
  • Very Poor
    I ordered a Samsung Galaxy C5. My wife signed for it and kept it for me to open. Before opening it I noticed the bag had some DHL "rechecked" tape on it, so I photographed it before opening. On opening I discovered that all the packaging was ripped open and there was no phone inside! After emailing and phoning DHL almost everyday for 2 weeks, been given the run around about checking CCTV footage and being told that I wasn't insured for it, Supero finally agreed to send me a replacement. Which, 3 weeks after originally receiving an empty package, did arrive and works perfectly.
    I have wondered whether to give Supero a much higher rating, because the end result was actually what I wanted. After all, I believe it was either DHL or Courier Post (who did the final delivery to the door), who were responsible when the phone was stolen. However, I believe Supero could have done a lot better:
    1. They said during our long conversations that I could have chosen an insured shipment, but the option for this on their website is not at all obvious and you have to email them for a quote - surely it is not that difficult to provide a proper price? Customers beware - your shipment is not actually insured. This is in the fine print, but I think the option for insurance should be easier.
    2. Supero have way more clout with the courier companies than any individual does, so rather than putting the emphasis on me to do the chasing with DHL I believe any decent company would have taken this upon themselves to sort out.
    3. All that was needed in the end was for me to file a police report and send it to Supero, then they sent a replacement. If they had done this when I first told them the phone was missing, I would probably be giving them 8-9 stars instead of 2.
    4. I hope that with only two stars other people will read this and learn something from it.
    13 days ago
  • Perfect
    I placed an order for a Samsung S7 Edge (Pink) just under 2 weeks before X'mas, didn't expect it to arrive, but Supero manage to process the order on the following day (Tues) and got here by Friday including GST invoice and a AUS/NZ adapter (as they already mention in FAQ, ALL their stocks are parallel import from overseas).

    It was a new unopen box, unfortunately it has some purple screen bleeding issue (known issue for Edge model), notified Supero and sent they some photos and video to show the problem, they booked a DHL pickup the next day (free of charge) and it was sent back to their supplier just before X'mas.

    The day after X'mas holiday they contacted me and offer me a refund without any delay, by then the phone has dropped $60NZD, some retailers would have cheat me out of that $60 bucks and say it is the current price, not Supero, they offer me a full refund, the original purchase price including the shipping fees.

    Will surely come back and get my next phone for sure.
    18 days ago
  • Decent
    Overall its an ok experience. There are a few points which I thought I should share though... Phone had some skin marks on the screen when I first opened the box which suggests that it was previously opened.

    2 days after I placed my order and before shipment was made to me, the phone had been offered for 20-40$ less and SuperO refused to honor a refund for that amount.

    Phone arrived very quickly - within 5days which was good.
    28 days ago
  • Perfect
    Supero offer prompt delivery and the best prices.Just make sure they include a GST invoice with your purchase.
    Have no experience with their warranty backup.
    9 months ago ( Updated: 1 month ago )
  • Perfect
    Ordered an iPhone 7 for my dad on Friday. It arrived today, wow! The delivery network that they use is superb. Will order my next phone with Supero for sure!
    1 month ago
  • Excellent
    Great service. No issues. Ordered HTC One M8 32Gb.
    1 month ago
  • Excellent
    I've been using my Nexus 6p for weeks, the phone just works fine so far. Customer service was pretty good, great communications. DHL was pretty fast too, took just 4 days to receive my phone from HongKong. No complaints at all.
    The only downside is this Nexus 6P comes with European Package, there is no English instruction and the plug also is European standard but Supero gives me a converter which is totally fine. I guess this is probably HongKong supplier's problem.
    Overall, it's worthful.
    1 month ago
  • Perfect
    Superb service. Ordered a Samsung S5 Neo and it was delivered 2 days later from Hong Kong. Amazing!
    1 month ago
  • Excellent
    Fast delivery, good communication. I bought a Galaxy S6 Edge. It came with a British style plug, but they threw in a basic adapter to NZ, which is fair enough. The phone had firmware from United Arab Emirates - which I was able to replace, but I would have appreciated them mentioning that in the product description.
    1 month ago
  • Very good
    Purchased the Samsung S7. Paid and received phone within a week. Awesome store and great service. Was nervous spending this much at an online store. Reviews are correct, all good! As previous comments, not a NZ phone charger however comes with international adapter. They should highlight this more clearly. Having said that, a new one off trademe is $20. RRP for the phone is $1200 in NZ store, phone was $750. Still a sweet deal.
    1 month ago
  • Excellent
    This my 2nd purchase after my 1st purchase in jan 16. I got d750 + lenses which is expensive.This time around its a samsung J7 2016 and I am have with both the purchases i made. contrary to the debates and comments that r circling in forums. Do your home work before ur purchase I did during my 1st purchase so more confident this time. Recommand the store to any one ... but do ur home work with gst registration, business model etc.. which was extensively criticised in forums...
    1 month ago
  • Good
    Delivery was fast even it was sent from HK. But there is no GST receipt to provide with the item.
    2 months ago
  • Perfect
    Ordered a OnePlus 3 on Thursday, it arrived monday - good service and responsive to emails.
    2 months ago
  • Perfect
    Ordered a new phone on Monday, and had it on Friday - from Hong Kong. Really pleased with the product, and the price. Will definitely use again.
    2 months ago
  • Perfect
    I really do feel like I need to leave a review for this amazing online store. I ordered a lens on Friday. The lens arrive at my work on Monday morning.... FROM HONG KONG. This is ridiculously fast!. Better yet, no unexpected charges and the cheapest price on the market. These guys are truly amazing. Top marks.
    2 months ago
  • Perfect
    Easy to order, fast turn around time. only took 1 week to get my phone from overseas once ordered.
    2 months ago
  • Perfect
    Regular update, prompt delivery and quality product. Great service!
    2 months ago
  • Very good
    well. this shop provides pretty good service , i ordered a samsung galaxy s7 edge from them, and it took 5 working days to deliver which was within the 2-7 working days, that was good, and the product arrived without any defects , only one thing im not happy with is that the charger plug is not nz type, but they do gift an universal plug though,, but they need to describe this on the website. so overall , this shop can be trust, this was my first time traded with them, don't know if the product has the quality problem, what they gonna react.
    3 months ago
  • Very good
    Ordered a One plus 3 had the phone for around a month and noticed a yellow screen. After speaking with Supero they confirmed they would take a look. Within days of returning the phone cash.was back with me. Although the phone was defective the.service in the end wasnt
    3 months ago
  • Perfect
    5-10-16 Another great order shipped to me (oseas).

    A cut above the rest. Excellent prices, awesome delivery and superb warranty support. I see why they are winners of PRICESPY CUSTOMER SERVICE AND NEW COMER OF THE YEAR AWARD IN 2015.

    I've used them since August last year. I‘m currently in Zurich for work, I had an issue with my LG G4 whilst here. I emailed Supero regarding this and they advised me to send the device to them. However I could not wait for the item to be repaired and sent back so as per my request Supero gave me a credit for a new S7 which they delivered to me in Zurich while I’m here for work. This process took 3 weeks, which I believe is very good service. Their products are exactly as described and their shipping is so efficient. Their warranty is better than that of other retailers who would usually just repair or refurbish the item.

    You really can't ask for more!
    5 months ago ( Updated: 3 months ago )
  • Perfect
    Quick, easy, great price, fast delivery. All good, would use them again.
    4 months ago
  • Perfect
    Fast service and post kept informed all the way,
    4 months ago
  • Perfect
    I have made multiple purchases from Supero & the service and products are excellent. I highly recommend this company to anyone. The low prices are fantastic
    4 months ago
  • Perfect
    I bought this to replace my aging Samsung Note 2 LTE. I shopped around on both on-line and regular retail stores, and came across Supero. And I'm glad I did.

    This was my first purchase of a Chinese made phone (for myself, my kids all have one), and I am blown away by the device. Stable, powerful features, huge amounts of RAM and storage, a beautiful clear, crisp screen and rich loud sound. MIUI took a few minutes to get used to, but I replaced the default launcher with Nova Prime and it works nicely for me. And the battery life is incredible! Previously, I used to have to frequently put my Galaxy Note 2 on charge through the day, whereas now, after 2 days, I'm at 25%! Usually by the end of a normal working day and a fair bit of use it's sitting at about 50-60%. Phenominal.

    This was the first time I've bought a phone online from a non-bricks-and-mortar store, and I have to say it was the easiest and most pain-free experience. Damian and his team really look after you, answering questions and delivering the phone in record time. I was rapt!

    I'd definitely recommend buying a phone from Supero. Hassle-free and easy, with the best prices around. I'll be back, for sure. Thanks!
    4 months ago
  • Very good
    Excellent and very fast service at a very good price. The only reason why I have not rated Supero with 10 stars is because they should have advised in their product description that the phone does not come with an NZ power plug charger. It has an overseas power plug charger with as very clunky NZ a/ International adaptor.
    4 months ago
  • Excellent
    Very fast delivery, I ordered phone on a Sunday and received on Wednesday afternoon, tracking was really detailed so that was great too. Appreciate the inclusion of an adapter for the wall charger as well! My only (very minor) gripe was that the packaging was a bit haphazard and the packaging of the phone was a little bit grubby, just with ink by the looks of it. But overall I'm really happy with my purchase, phone works great and was much cheaper from Supero than the other retailers. I'd happily order from these guys again.
    4 months ago
  • Very good
    The delivery is faster than I thought will be. And I've got the adapter for the type G plug (UK plug) charger to NZ standard plug too. The only problem, The size of wall charger & plug adapter combined are too big to carry inside your purse or bag.
    5 months ago
  • This user review is under investigation
    5 months ago
  • Perfect
    Excellent service. Took a little while but then they had to get some stock in. Goods were dispatched within a week and arrived very quickly once dispatched. All received in great condition. Excellent communication every step of the way. Highly recommended. Have previously purchased an S7 for my wife and it was the same experience. Will (and obviously did) buy from Supero again.
    5 months ago
  • Perfect
    I chose them as they won Pricespy of the year award and have excellent reviews. I order a Nexus 6P 128Gb on Thursday and received it Monday. Product is exaclty as described and works brilliantly. I saved a few hundred dollars while at it! Highly recommended
    5 months ago
  • Perfect
    This is my second transaction with Johnny at Supero.
    Again, Johnny out did himself and did the company proud with his immaculate service - I hope you get a pay rise mate.
    Ordered it on a Fri afternoon and had it in my hands by Mon late morning. With relevant updates and tracking number I could see it's arrival progress from start to finish, just impressive.
    Now for the product, well it is the flagship and lives up to it's name - combined with Supero's $500 cheaper than retail for the single sim this phone was a steal for the dual sim version at $500 cheaper than the retail price of the single sim version.
    I highly recommend the product AND Supero as a seller.
    Cheers again Johnny!
    5 months ago
  • Perfect
    great services by supero.first i did not believe on supero because this is a new website then i checked about supero on internet and i felt it is safe for shopping.i ordered Samsung galaxy note 5 GOLD 64GB ,which price ONLY 838.66$ WITH delivery charges.this price is too cheap for 64gb gold model because i checked on another websites it approximate 1000$ and on vodaphone and spark and 2 degree price is above 1200$ for 64 gb model.after 4-5 days they delivered the product.its new and everthing is perfect with universal plug.i saves near 200$.so i give 10/10 for everyservice of supero.i recommend buy products from this website again thnx to supero
    5 months ago
  • Perfect
    I have bought a Samsung Galaxy s7 Edge online and the trade was smooth as silk. Fast Delivery and the phone was brand new.... Nothing damaged! So happy to shop with Supero...... Lowest price of all mobiles and electronics
    5 months ago
  • Perfect
    I was cautious ordering from a company that doesn't have a physical address thinking that they could send me a faulty product and I would be able to do nothing about it but after reading some positive reviews I decided I'd give them a chance as the price was to good not to try it. My phone arrived within the timeframe they gave me and their customer service was excellent they replied to my emails within an hour and were polite and helpful. The phone was exactly as described and even came with an international charging adaptor which unexpected but hepful. I highly recommend shopping with Supero because their price service and product were all upto or better then expected.
    5 months ago
  • Perfect
    This was my first time ordering something from Supero so naturally I'm a bit hesitant but after reading a few high rated reviews from other customers I decided the unbelievably low price for the product was worth the risk.
    I ordered a Samsung Galaxy S7 Edge and honestly, the speed at which the product arrived was just insane.
    Supero kept in contact and gave a reliable tracking number for me to track my order. The phone arrived packaged very well and came with a travel adapter to use with the overseas charger. The phone is in mint condition and I'm loving everything about it.
    I would highly recommend Supero to anyone.
    6 months ago
  • Perfect
    Bought a Canon 6D last Friday (13th Nov 2015), payment went through on Monday morning, camera received by DHL HK on Monday (16th Nov, 17:50 HK Time) and I've got the camera in my hands today (Thursday, 19th). Very happy with the whole process so far. I've sent them quite a few emails regarding the details and they've got back to me very quickly. Highly recommended it, will trade again, A+++

    ---------------------------

    Just bought a Canon 5D Mark III from Supero. Johnny was fast with the support emails and I got the camera without a week! Great service and price, will definitely trade again!
    1 year ago ( Updated: 6 months ago )
  • Very good
    I ordered a Samsung galaxy S7 from Supero, and was very satisfied with the service. The phone was exactly as described and arrived in three days, so quicker than I expected. There was good tracking information on the delivery from Hong Kong, so I knew where it was and when to expect delivery.

    I took two stars off due to difficulties with paying with a credit card. This was done via Paypal, which forced me to create a paypal account. I tried this several times and could not find a way of getting around signing up with a paypal account, so maybe it is possible, but I couldn't find out how. This may not be a big problem for most people, but I already have a paypal account that I set up when I was in the UK, and this will not allow me to add an NZ credit card. I had to create a new email address and then create the paypal account using this new address so that I could pay with a credit card which was a real hassle. I suppose this is an issue with paypal rather than Supero, but supero forced me to use paypal for my credit card.
    6 months ago
  • Perfect
    Second purchase from these guys. Same fast and efficient service as last time, the phone was with me within a week of ordering. Go to this place before you look anywhere else, I couldn't get this phone anywhere else in NZ, and the price was better than me trying to buy it from overseas.

    June 2016 - a third purchase, same great service, competitive price and fast delivery. Supero make it so easy to get quality products at the best price, I'll be buying from them again in the near future.
    1 year ago ( Updated: 6 months ago )
  • This user review is under investigation
    1 year ago ( Updated: 6 months ago )
  • This user review is under investigation
    6 months ago
  • This user review is under investigation
    6 months ago
  • Perfect
    Camera lens arrived in 5 days, exactly as advertised. Very helpful customer service. Hundreds of dollars cheaper than anywhere else, keep up the good work :)
    6 months ago
  • This user review is under investigation
    10 months ago ( Updated: 6 months ago )
  • Perfect
    Amazing service & exceptional experience. Love it. Thanks guys
    7 months ago
  • This user review is under investigation
    7 months ago
  • Terrible
    I am writing this review only to show facts of my experience with Supero. If this review stops at least one person from having to go through what I did then it is worth it. I know as I am writing this that Supero is going to write some snarky response to this trying to say that it is somehow my fault and they did everything to the best of their ability.
    See below the facts, put yourself in my position and see how you would feel.

    Date 23rd of March. I purchased 1x S7 edge and 1x S6 Edge plus 32gb. Total order value $2151.
    Phones arrived, S7 edge works fine.

    Date 1st of April. S6 edge + keeps randomly turning off, obviously faulty. Did normal trouble shooting like factory reset, then phone would not even get pass the boot screen! I emailed Supero to advise of the fault and sent screen shots.

    Date 5th of April. Supero tell me to courier the phone back to them at my expense.
    Date: April 8th, phone confirmed received and told to fill out warranty claim form. TIME FRAME FOR WARRANTY replacement is 2 months in small print!

    Date 15th of April: I ask for an update for how claim is progressing as haven’t heard anything, Supero email back stating that Samsung in NZ says the phone has been attempted to be rooted! (I had to look this up as didn’t know what it meant) I had done nothing of the sort! Supero send the phone to Hong Kong for ‘further testing’.

    Date: April 28th. Still no update from Supero so email again asking for information, they advise will follow up for me, then nothing.

    Date 3rd of May: I email again (I have to email as they refuse to speak over the phone) no reply till the 4th of May when they tell me no update.

    Date 5th of May: Email from Supero stating the phone has been ‘sorted’ and they will send it back to me next week.

    Date 13th of May: No update so email asking what is going on. 14th of May Supero reply stating that they should receive Monday.

    Date 17th of May: Request update, Supero advise that the courier company has lost the phone.

    Date 23rd of May: Supero order replacement phone

    Date 31st of May: I ask again for an update, 1st of June Supero reply stating the phone will be with me by Friday

    Date 3rd of June: Supero email to advise that the package has been shipped and accuse me of Rooting the phone, so the replacement will be black in colour (not the gold I had ordered) and that I am lucky to get a replacement at all.

    Date 7th of June I receive replacement phone, wrong colour and this after I ordered the original for my wife’s B-day on the 23rd of March!

    I emailed to state once again my disappointment in how this has been handled and for them to stop accusing me of Rooting the phone which I did not. After threatening bad review, finally I get a detailed response stating how they had gone above and beyond for me. And offered a refund if I was not happy. I had already bought my wife a replacement phone as I could not have her wait 3 months for this to be sorted. I accepted the refund option on a Monday, Supero then email me on the Friday saying they will not offer the refund any longer as I have not returned the phone in time. I work Mon-Fri, so they can take months to replace a faulty phone and I must be happy, but if I do not return the phone within one week, even though I work and could not get to a post office.

    My recommendation is to stay as far as possible from this company.
    7 months ago
  • This user review is under investigation
    7 months ago
  • Barely acceptable
    I purchased Mate 8 from this store 32gb but it has some major software issues.
    It was a locked chinese version with international rom installed on top of it.
    Some of the functions didnt work, predominately the themes.

    It was sent back and I was given two options
    a) install the phones original chinese firmware which may have issues with Google products
    b) bootloader unlocked and international rom installed (practically wrong rom for the actual model)

    Since than i noticed 32gb model has been pulled from their website and I feel i was the guniea pig for this phone that have been forced to work like the international model but quiet wasnt. Now I am concerned it won't get any updates, as this phone has issues with notifications.
    7 months ago
  • Perfect
    prompt delivery and product as website
    7 months ago