Swift Delivery
NZ Warranty
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http://www.supero.co.nz

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This shop is located in Australia. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Supero (9.22)
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  • Very good
    I bought a Samsung S8+ and was very happy with it until I noticed an imperfection on the bottom right hand corner of the screen. I spoke with Samsung and we determined that it was a hardware issue, not software as it wasn't resolved by doing a phone reset. I told the guys at Supero, who explained their process and said they'd need their engineer to examine it, after which I returned it via courier. The phone was replaced with a new unit, which works perfectly. Very happy with the professionalism and service provided by Supero. Many thanks, I always think the way a company handles a problem is a good sign of its quality. Will definitely consider Supero again. Cheers.
    1 day ago
  • Perfect
    I bought an LG G6 for a steal through Supero and I was amazed at how quick the shipping was! The G6 is an amazing phone and I wouldn't hesitate to recommend Supero for anyone looking to buy. You won't be disappointed!
    3 days ago
  • Excellent
    Bought Samsung s7e from Supero October 2016 fast delivery and the phone was working well until early July 2017, now they processing my claim(phone faulty). I sent them pics
    (evidence) but they replied that didn't receive it. and requested me to change the review back to the original. okay. I'll keep the review like this at the moment until they resolve my problem I'll give my honest feedback on Supero.
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    latest update, now the device miraculously revived again. God knows what happened. Supero did their job, and just told me will keep my claim open. I'll keep eyes on the phone for a few days to see if the problem still persist or not. sometimes communication barrier does exist though. Hopefully, I don't wanna send the phone back to them.
    9 months ago ( Updated: 4 days ago )
  • Excellent
    Great service, ordered my Galaxy S8 on Saturday and it arrived on Wednesday, all the way from Hong Kong. Completely new, unopened and unlocked. Came with a type g socket on plug but came with a free NZ adapter. Would definitely buy from them again. Very efficient service.
    5 days ago
  • Perfect
    Transaction went very well, product was very good and the price was very reasonable.
    Definitely would buy from Supero again.
    12 days ago
  • Perfect
    Very fast, well packed, shipped next day, professional operation would buy from them again.
    16 days ago
  • Perfect
    I have recently purchased a Samsung Galaxy S8 from Supero and am really impressed with the quality and safety of the packaging they provide in the delivery process. My phone arrived within 3 days of my order taking place which is very fast, and the condition of the phone was brand new and perfect! Although my product didn't come with the power brick compatible with New Zealand, Supero provided me with a power brick converter with no extra cost. I am happy to recommend them to anyone and I would buy from them again!
    16 days ago
  • Excellent
    Purchased an LG G6 (H870DS - DualSIM, 64GB storage / Quad DAC version), arrived factory new, sealed and plenty of protective packaging. Shipped from HongKong, arrived very quickly (they quoted 5-7 Business days but arrived earlier). Very impressed with service, prompt communication and easy-to-use tracking updates. They even sent an NZ adapter for the fast-charge adapter. Was initially skeptical because of the low price but happy to say I've been proven wrong. Will be looking at buying from them again in the future.
    Just a bit gutted because if I'd waited a week, I'd have saved $50 - but this has no negative reflection on Supero, because it's my fault for being impatient.
    Phone itself is working out very well - fast, easy to use, great upgrade from my G3. If you're looking to buy one, I'd recommend a tempered glass screen protector and a case or two.
    20 days ago
  • Perfect
    I have recently purchased an LG G6 from Supero. Wow it arrived quicker than when I ordered my iPhone from apple! The price was cheaper than anything offered on price spy and within NZ. Product was authentic and I was provided with the correct charging adapter that could be used with my quick charger. I would definitely recommend this company. Very happy with my purchase
    22 days ago
  • Perfect
    Bought a Xiaomi Redmi Pro 64 Gb smartphone. Sent quickly, packaged very well. Only two days from Hong Kong; Note: Supero is a NZ company so you will get NZ consumer guarantee protection, but you may have to pay extra for international courier (tracked) and if you want it fast as I did it will cost $30 or more. I am very happy with the awesome performance of the Xiaomi Pro phone and the price was good even with the added courier cost. I would have had to pay double or even 3x more for a phone here in NZ with similar specs. As you can see, Supero has many excellent recent reviews - I recommend this company and would buy from them again.
    1 month ago
  • Perfect
    Have to give 10 stars for fast delivery and for being helpful when asked.
    1 month ago
  • Excellent
    Fantastic service, super fast delivery. The promised 5 days and I got it in 3. Very impressed, would use again.
    1 month ago
  • Perfect
    Great timed delivery, and the product well protected . Would be happy to buy from them again.
    1 month ago
  • Thanks Nathaniel appreciate it.

  • Perfect
    speedy delivery and appreciate the power adapter, happy to order again
    1 month ago
  • Cheers Paul, we are here for you if you need any assistance.

  • Good
    Great Phone, Great Price, Great Shipping...
    Only problem is that the included power adapter wasnt functional - it was super loose in the socket (couldnt even hold its own weight) - luckily I had my own, but thats not the point.
    1 month ago
  • Thanks.

  • Perfect
    Really fast service and great communication. Would definitely buy again from Supero. Thanks
    2 months ago
  • Appreciate it. :)

  • Perfect
    Really great service. Sourced a phone which wasn't available in New Zealand. LG G6 with quad dac. Sound is amazing. Phone arrived within 4 working days of ordering. Damian was very good to deal with and provided me with a GST receipt for my business. Would not hesitate to order with them again.
    2 months ago
  • Perfect
    I ordered Samsung Galaxy S7 Edge from Supero on Monday and the product was delivered on Wednesday. I am very happy with the purchase and I can confirm its a genuine product. I was not entirely confident about ordering online because there is a such a big difference in the value and kind of after sales support you get. But I decided to try and see how it goes with online experience. So far, I happy with my purchase. Product was exactly the same as I saw on the website. Manuals were all in Chinese, but that is understandable. Thank you!
    2 months ago
  • Perfect
    Supero listed the exact phone model number (one of the many LG G6 variants), and described it in accurate detail. They shipped, fairly promptly, with decent tracking for the entire journey, the model they said they would. Couldn't be happier!

    The above might not sound like a big deal -- a store advertises something and sells that product to you. But, they were the ONLY NZ parallel importer doing that when the LG G6 was released. Others, even when I pressed them for the model number, simply gave me their word it would work in NZ... which it probably would, but that was not the point.

    I really appreciate that Supero understand their customers want to know what they're buying, anticipate them knowing too. e.g.:

    https://www.frequencycheck.com/

    I could check not only NZ's 4g networks were supported by this specific model, but also those in the US, Delhi, and Europe. Given it's one of the HK models, obviously most of Asia was covered too. Hurray! Many other models with the same generic designation (LG G6) do *not.*

    It also happened to be the dual sim model with 64GB internal storage, and a quad DAC, so... that's sweet. Ta!

    None of this would be important for those who buy a new phone every year. For those of us who can't, or don't want to, and who need/want to travel or work in various countries, it does matter.

    Anyhoo -- Supero were super awesome. Thank you, Supero! Answered my various emails promptly and precisely. Again: couldn't be happier with them as a retailer.
    2 months ago
  • Perfect
    I bought this to replace my aging Samsung Note 2 LTE. I shopped around on both on-line and regular retail stores, and came across Supero. And I'm glad I did.

    This was my first purchase of a Chinese made phone (for myself, my kids all have one), and I am blown away by the device. Stable, powerful features, huge amounts of RAM and storage, a beautiful clear, crisp screen and rich loud sound. MIUI took a few minutes to get used to, but I replaced the default launcher with Nova Prime and it works nicely for me. And the battery life is incredible! Previously, I used to have to frequently put my Galaxy Note 2 on charge through the day, whereas now, after 2 days, I'm at 25%! Usually by the end of a normal working day and a fair bit of use it's sitting at about 50-60%. Phenominal.

    This was the first time I've bought a phone online from a non-bricks-and-mortar store, and I have to say it was the easiest and most pain-free experience. Damian and his team really look after you, answering questions and delivering the phone in record time. I was rapt!

    I'd definitely recommend buying a phone from Supero. Hassle-free and easy, with the best prices around. I'll be back, for sure. Thanks!

    Edit: 08/05/2017 - Bought another phone from them last week as an upgrade to the above phone (and to give my wife the one above). As always, a flawless and fast experience, and I've again very happy with the purchase from Supero. Absolutely recommend them.
    10 months ago ( Updated: 2 months ago )
  • Perfect
    Really impressed with Supero, recommended by a friend who also bought a Sony Xperia phone.
    Market leading prices and extremely quick shipping.
    The phone was very well packaged with three layers of protection

    I'd happily buy again next time
    2 months ago
  • Perfect
    My first order from Supero. Delivery charge was a bit high but the product was shipped swiftly and the unit came with a NZ plug adaptor and updated to a Global software version, which is great.
    3 months ago
  • Perfect
    Twice now I have dealt with Supero, have had fast delivery and product was exactly as promised. Thoroughly recommend.
    3 months ago
  • Perfect
    Ordered the OnePlus 3T on Monday and got it on Thursday, excellent price and service, no complaints.
    3 months ago
  • Perfect
    Ordered the OnePlus 3T on the Sunday night and received it by courier the following Wednesday. Extremely easy to deal with and very impressed with the speedy response.
    Updated through out the process.
    Would not hesitate to use again.
    Thank you.
    3 months ago
  • Perfect
    Great product great service

    Initially ordered th 32GB version but it was out of stock. Bought two 16GB versions for myself and my partner and Damian was a massive help and all arrived well within the scheduled time and tracking was simple.

    Will definitely but from here again when I need an upgrade.

    Thanks Supero!
    4 months ago
  • Excellent
    Bought a Samsung S7 about 6months ago. Cheapest I could find at that time. Then bought a Samsung S6 and Samsung S7 Edge as gifts for a couple relatives. All arrived on time(3-7days as stated) and at a great price too. Customer service was good; they responded within 24hours. Overall, it was a pleasurable shopping experience.
    5 months ago
  • Excellent
    Best price available for the Canon 80D I bought. Fast shipping and good customer service!
    5 months ago
  • Good
    Delivery was fast and price was great.
    5 months ago
  • Excellent
    Supero company is on to it. They make sure that the transaction goes as smooth and fast as possible. I was impressed with buying a Tamron lens from them. It came within 2 days, well packaged. And as somebody else said: if all is OK, this is the best deal you can get and without having to pay the extra gst tax (customs clearance), but if something breaks, then I am not so sure if your deal is still there??
    5 months ago
  • Perfect
    Let's just be honest and face the facts, why these parallel importers can provide way much cheaper price than local retailer, it's because the parallel imported products are NOT with factory warranty, these seller claim they offer 1 year warranty, however when problem happens, even just checking the device they will charge for inspection, not to mention the costs when any parts need to be replaced, it's actually "WARRANTY FOR NOTHING", go to any random repair store will do the same, that's only explanation why these seller can offer much cheaper price, cuz all other cost comes after when problem happens, so you have bet your own luck when purchase those parallel imported devices, THEY ARE NOT WITH FACTORY WARRANTY", unless the product is dead on arrive, when you buy you are on your own. anything could happen, the parallel importer run their business at minimum cost when they can, so they can lower down the price for sale.
    5 months ago
  • Perfect
    Shipment was delayed due to the Chinese NewYear, but then it took only three days for the product to get here. This is my second purchase through Supero, and both times I have been impressed with their competitive price and fast delivery.
    5 months ago
  • Good
    Great prices and prompt delivery but you MUST get Supero to confirm that they will provide a GST receipt with the purchase otherwise they are very reluctant to provide one.
    I can't comment on their warranty backup.
    1 year ago ( Updated: 5 months ago )
  • Perfect
    I cannot give this company better feedback. I placed the order for a 5D mark iii the Monday before Christmas and it arrived less than 72 hours later in Wellington. Its important for me to give a review because I also ordered an item from Dick Smith in Australia and it took 5 weeks to deliver and the incredibly bad customer service continues. Supero was the cheapest and very efficient. I thank you and will use you again in future!
    5 months ago
  • Excellent
    Delivery was fast even it was sent from HK. But there is no GST receipt to provide with the item on my first order.

    I brough the phone second times. Supero had provided me both GST receipt after second order.
    8 months ago ( Updated: 5 months ago )
  • Excellent
    Great value for product. Shipping followed through on time. Only wish is that Pricespy is able to include the shipping costs as well but overall very satisfied.
    5 months ago
  • Appreciate it:)

  • Perfect
    How about warranty??
    5 months ago
  • 1 year generally and we go above that too :)

  • Good
    I have been trying to decide whether or not to buy from Supero and the one detail that eludes me is whether or not the price, NZ$1,297 in this case, includes GST.
    So i decided to ask them directly. First I asked whether or not the ticketed price was all I would pay or would i need to pay GST. The response was rather brief "No extra to pay".
    So then I asked a bit more explicitly whether or not the price included NZ GST and if so did they pay the GST for items over NZ$400. Deathly silence prevailed, so i asked the same question again, stating that they hadn't replied to my previous inquiry. Still no response to either inquiry.
    Unless someone can categorically state that Supero's advertised prices include NZ GST, where price is over NZ$400, I'm not prepared to order from them.
    Does anybody know if their prices include NZ GST, does anyone have any form of confirmation that there prices include NZ GST and that they pay it?
    Surely a statement from Supero would clear this up.

    Then on Fri, Dec 30, 2016 at 5:56 PM Contact Form
    Hello,
    Thanks for your email, due to Holidays we were unable to answer.
    Yes, it is incl GST, you only pay shipping extra.
    Thanks.
    So i've upgraded them from Very Poor to good. Next review after i purchase
    6 months ago
  • Cheers :)

  • Very Poor
    I ordered a Samsung Galaxy C5. My wife signed for it and kept it for me to open. Before opening it I noticed the bag had some DHL "rechecked" tape on it, so I photographed it before opening. On opening I discovered that all the packaging was ripped open and there was no phone inside! After emailing and phoning DHL almost everyday for 2 weeks, been given the run around about checking CCTV footage and being told that I wasn't insured for it, Supero finally agreed to send me a replacement. Which, 3 weeks after originally receiving an empty package, did arrive and works perfectly.
    I have wondered whether to give Supero a much higher rating, because the end result was actually what I wanted. After all, I believe it was either DHL or Courier Post (who did the final delivery to the door), who were responsible when the phone was stolen. However, I believe Supero could have done a lot better:
    1. They said during our long conversations that I could have chosen an insured shipment, but the option for this on their website is not at all obvious and you have to email them for a quote - surely it is not that difficult to provide a proper price? Customers beware - your shipment is not actually insured. This is in the fine print, but I think the option for insurance should be easier.
    2. Supero have way more clout with the courier companies than any individual does, so rather than putting the emphasis on me to do the chasing with DHL I believe any decent company would have taken this upon themselves to sort out.
    3. All that was needed in the end was for me to file a police report and send it to Supero, then they sent a replacement. If they had done this when I first told them the phone was missing, I would probably be giving them 8-9 stars instead of 2.
    4. I hope that with only two stars other people will read this and learn something from it.
    6 months ago
  • " because the end result was actually what I wanted. After all, I believe it was either DHL or Courier Post (who did the final delivery to the door), who were responsible "

  • Perfect
    I placed an order for a Samsung S7 Edge (Pink) just under 2 weeks before X'mas, didn't expect it to arrive, but Supero manage to process the order on the following day (Tues) and got here by Friday including GST invoice and a AUS/NZ adapter (as they already mention in FAQ, ALL their stocks are parallel import from overseas).

    It was a new unopen box, unfortunately it has some purple screen bleeding issue (known issue for Edge model), notified Supero and sent they some photos and video to show the problem, they booked a DHL pickup the next day (free of charge) and it was sent back to their supplier just before X'mas.

    The day after X'mas holiday they contacted me and offer me a refund without any delay, by then the phone has dropped $60NZD, some retailers would have cheat me out of that $60 bucks and say it is the current price, not Supero, they offer me a full refund, the original purchase price including the shipping fees.

    Will surely come back and get my next phone for sure.
    6 months ago
  • Decent
    Overall its an ok experience. There are a few points which I thought I should share though... Phone had some skin marks on the screen when I first opened the box which suggests that it was previously opened.

    2 days after I placed my order and before shipment was made to me, the phone had been offered for 20-40$ less and SuperO refused to honor a refund for that amount.

    Phone arrived very quickly - within 5days which was good.
    7 months ago
  • Perfect
    Ordered an iPhone 7 for my dad on Friday. It arrived today, wow! The delivery network that they use is superb. Will order my next phone with Supero for sure!
    7 months ago
  • Excellent
    Great service. No issues. Ordered HTC One M8 32Gb.
    7 months ago
  • Excellent
    I've been using my Nexus 6p for weeks, the phone just works fine so far. Customer service was pretty good, great communications. DHL was pretty fast too, took just 4 days to receive my phone from HongKong. No complaints at all.
    The only downside is this Nexus 6P comes with European Package, there is no English instruction and the plug also is European standard but Supero gives me a converter which is totally fine. I guess this is probably HongKong supplier's problem.
    Overall, it's worthful.
    7 months ago
  • Perfect
    Superb service. Ordered a Samsung S5 Neo and it was delivered 2 days later from Hong Kong. Amazing!
    7 months ago
  • Excellent
    Fast delivery, good communication. I bought a Galaxy S6 Edge. It came with a British style plug, but they threw in a basic adapter to NZ, which is fair enough. The phone had firmware from United Arab Emirates - which I was able to replace, but I would have appreciated them mentioning that in the product description.
    8 months ago
  • Very good
    Purchased the Samsung S7. Paid and received phone within a week. Awesome store and great service. Was nervous spending this much at an online store. Reviews are correct, all good! As previous comments, not a NZ phone charger however comes with international adapter. They should highlight this more clearly. Having said that, a new one off trademe is $20. RRP for the phone is $1200 in NZ store, phone was $750. Still a sweet deal.
    8 months ago
  • Excellent
    This my 2nd purchase after my 1st purchase in jan 16. I got d750 + lenses which is expensive.This time around its a samsung J7 2016 and I am have with both the purchases i made. contrary to the debates and comments that r circling in forums. Do your home work before ur purchase I did during my 1st purchase so more confident this time. Recommand the store to any one ... but do ur home work with gst registration, business model etc.. which was extensively criticised in forums...
    8 months ago
  • Perfect
    Ordered a OnePlus 3 on Thursday, it arrived monday - good service and responsive to emails.
    8 months ago
  • Perfect
    Ordered a new phone on Monday, and had it on Friday - from Hong Kong. Really pleased with the product, and the price. Will definitely use again.
    8 months ago