I ordered a product 7 days ago. I got no confirmation email or any other correspondence. I have since sent two ‘Contact Us’ queries from their website with no responses. Their ‘Track Your Order’ section is non-existent (literally says “Coming soon...” I don’t know what else to do other than go to their physical business address as there is no number I can call. Do not buy from AVN! UPDATE: I had to find the physical address for the company (on a third party site) and go to a house in Albany to get the ball rolling. Apparently all my website enquiries/messages went to a junkmail folder. Package was eventually delivered. Once it was identified the staff were helpful, but it took a lot of work on my part to get any initial traction. I have increased my rating to three stars.