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http://www.mobilestation.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mobile Station Auckland (8.03)
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  • Perfect
    Purchase Delivery
    far cheaper than in store
  • Excellent
    Phone arrived within time frame & all as advertised. Shipping price is clearly there before you complete the purchase, so stop whinging. No problems so far.
    22 days ago
  • Terrible
    Don't use this company. Don't be fooled by low price on here. As mentioned by others, you see the shipping price after. I Have bought many phones online. First time using this company.. Because was comparable with the company i normally use figured I give it a go. I will not make that mistake. Others are local or Australian. Not sure about this company.

    Bought a phone for Christmas present on the 6th of Dec. Next week informed they cant get it. SO i change order.

    Week after that notice a missed call no message left.. When i ring back am told they cant get the phone i clanged to...3 days before Christmas asked for refund via phone because emails go unanswered. Should have gone with the company I was using instead I fell for bait and switch.. No way is it that good.
    28 days ago
  • I offer my sincerest apologies that this order has not arrived with you within this time frame. Our supplier got a problem to source the Note 5 at this stage, we closed all Note 5 listing. Please contact us, we can give you some compensation such as store credit or upgrate to another model. Hope you have a nice holiday.

  • Decent
    Annoyingly the "shipping fee" isn't included in the PriceSpy listing, so you'll have to add on another $30.
    This isn't immediately obvious from the website either.

    Customer service did seem reasonable though.
    1 month ago
  • Excellent
    Purchase
    The OnePlus Three phone is a great phone.
  • Perfect
    Purchase Delivery
    Excellent
  • Good
    Purchase Delivery
    I received the product brand new and well packaged within the delivery time stated in the email (3-10 days). Althought I think it needs to be clearer on the website how long it will take for the product to get to you. I was told 3-10 AFTER i had ordered and paid for it. I would highly recommend buying from here as you get a great deal, even if you do have to wait a couple more days, it's definitely worth it.
  • Excellent
    Wow, you guys are getting seriously trolled. All favorable reviews are being downvoted. No doubt this one will be too, so let's see how many I get.
    My experience was superb. Ordered phone on Thursday and received it Friday. Box unopened and product was as described.
    Obviously I can only comment on the service I have received to date. I have not had cause to return a product or deal with mobile station in after Service.
    1 month ago
  • Perfect
    Purchase
    Competitive price with easy website navigation and quick delivery. Perfect shopping experience for me!
  • Perfect
    Purchase Delivery
    Excellent result
  • Perfect
    Purchase Delivery
    best quality and quick response
  • Perfect
    Purchase Delivery
    My experience has been flawless, shipping was extremely fast as I assumed the phone would be shipped from overseas but I believe they do have stock within Auckland as well
  • Perfect
    Very good and very fast. Ordered Monday morning, got it Tuesday morning! So quick took only one day.
    1 month ago
  • Very good
    Purchase Delivery
    Real Helpful! :) . Only thing I could fault really was I ordered the One Plus 3 which has dash charging. The adapter it came with was a USB C replacement which doesnt have the same ampage so jsut charges like normally. BUt they might as well of just given me a US to NZ power adatper so then I can use the charger it came with! :) thanks anyway.
  • Thanks for your advise. According to our policy, if the phone comes with the foreign charger, we will provide an extra NZ version good quality third party charger. For the safety reason, it is illegal to sell the mobile phones with NZ adapter. There are a lot of accidents happen caused by the normal adapter, serious case may caught fire. Therefore, we cannot provide these adapters. Thanks for your understanding.

  • Excellent
    Purchase Delivery
    Very good, will certainly shop again
  • Good
    The goods arrived in perfect condition. However there was a delay in the shipping time which was a minus. A good place to shop if you are in need for cheap products and have a lot of patience.
    2 months ago
  • Purchase Delivery
    This user review is under investigation
  • This user review is under investigation
    2 months ago
  • This user review is under investigation
    2 months ago
  • This user review is under investigation
    2 months ago
  • This user review is under investigation
    2 months ago
  • Terrible
    **BUYER BEWARE**
    DO NOT USE THIS SITE.

    I bought a phone a while ago and it broke recently while still under warranty. These guys are refusing to replace the device. Terrible customer service, haven't heard back from them in almost two weeks. They still have my phone and I may have to resort to small claims court just to get a replacement. Stay away from this site.
    2 months ago
  • Sorry for the inconvenience. Could you please give us your order number. We will sort out the problem and make you happy this time.

  • Terrible
    DO NOT BUY FROM THESE GUYS

    So a while ago I ordered a phone from these guys and there were multiple problems that came with it. I contacted Mobile Station to sort these problems out and their customer service was absolutely terrible, for one they took no time and had no interest to even try to understand the problems that I was describing and gave me false information. among the past 6 months I have tried to contact them multiple times and I have been completely ignored and shoved aside.

    The phone is still faulty and I do not even trust these guys enough to send it back. 3 weeks for an "INSPECTION" not even for the phone to be repaired or replaced. not to mention that for a company that is based in Auckland their shipping time is incredibly slow.

    TLDR: Bought a phone that was faulty, took way to long to arrive and their customer service is the worst I have ever had to deal with.

    I know for a fact that I'll never buy or recommend this company for the rest of my life.
    3 months ago
  • Sorry for the inconvenience. Could you please give us your order number. We will sort out the problem and make you happy this time.

  • Perfect
    Purchase Delivery
    Great shopping, no hassles.
  • Terrible
    Be extremely careful if you decide to purchase from Mobile Station. I bought a Nikon D610 DSLR camera from them and it had at least 3 items missing. The manual was in Chinese but I managed to find out an English one online. The battery charger, shoecap and eye cover were missing. I asked them outright how that could be and whether this was actually a STORE DEMO or REFURBISHED item INSTEAD OF A BRAND NEW ITEM AS ADVERTISED. They ignored my question but did get around to sending the battery charger after a few calls and emails. They haven't yet sent the shoecover and eyecap, even though they promised to send the eyecap weeks ago. I'm writing this review 2 months after I placed my order and 7 weeks after I received it (without the missing items). After I posted this review, they called me asking me to remove the review and to buy the missing items myself and they'd reimburse me!
    4 months ago
  • Hi Rasheed,

    Sorry for the inconvenience, as we told you before. You can buy the parts and we will refund the money back later. Have you sort it out yet? Have not get any reply from you for a long time.

    Mobile Station

  • Perfect
    complained about delay order. they gave me a credit.

    new order for my mobile phone.

    email reply not fast but reasonable service.

    Thanks for credit.

    got now new phone took 5days to get it.
    5 months ago
  • Excellent
    I had an issue with my handset (LG's fault) and contacted Mobile Station and was able to work out a quick and happy resolution to the issue.

    Happy to recommend Mobile Station for anyone looking to buy a mobile phone.
    6 months ago
  • Very Poor
    Purchase
    Very bad purchase, wasn't sold as a parallel import, got a call back for a concession, thought everything was sorted but I've received no concession for the inconvenience caused and haven't received a response after following up on emails. Not what I expected from a nz company. Awful service.
  • Terrible
    Probably the worst experience I've had buying a product online. Bought a phone through their website, received confirmation that it would be 3-10 working days, sounds fine. 10 working days later I havn't heard anything more. I send an email asking if there is an update on what is going on, did not get anything back. Halfway through week 3 I send another one, and get a stock reply that they will let me know asap. By the end of that week I have still not heard and send another one.

    Come monday afternoon of the 4th working week I still havnt heard, I get someone to phone them and find out whats going on, turns out they don't even have that phone available and asked if I wanted a different one. Now I understand if they dont have stock (says they do on their website) but to wait 4 weeks to let your customer know is just not acceptable. In the end I've asked for a refund, awaiting that I bought the phone I wanted somewhere else online, recieved it in one day. I was recommended these guys from family as they seemed to have been good in the past, but from my experience they have gone downhill badly, I hope in the future they can be better at keeping their customers in the loop as to what is going on.

    Also they should probably take down the phone in question from their website, as it still says it is available.
    6 months ago
  • Terrible
    UPDATE: Mobile Station contacted me via email asking me to remove my negative review in exchange for compensation. At this time, I noticed several other negative reviews "disappear" from PriceSpy and simultaneously some very good but ambiguous reviews appear. I reported this information to the PriceSpy team and forwarded them the email. They said they would look into it. I also received 2 phone calls from Mobile Station asking me to remove my negative reviews and offering me money to do so. Therefore, the 8-star rating that I currently see for this store can in no way be trusted.

    Short story:

    Phone arrived defective (and appears to have been a refurb.), I returned it immediately; the store did not communicate effectively or quickly about how the defective phone would be handled; refund took more than one week to be processed; the store refused to compensate me for returning the defective phone.

    Long story:

    Needed a new phone quickly, but thought I would try to save some money by ordering through this company. At first I was very impressed. The phone that I ordered arrived the next day. Unfortunately, it was defective (camera was not working). Also, as some other reviewers have noted, the packaging was not sealed (no seal on the box and the seal on the battery packaging had been cut), the packaging was significantly worn (the outside was scuffed and the inside flaps were a bit dog-eared). The device did not have any cosmetic damage, but it was not perfectly clean, so I have my suspicions that this was actually a returned/refurbished product.

    I contacted customer service immediately and sent the phone back by overnight courier. I let them know that I needed to get this taken care of quickly because I was without a phone and asked them to let me know if they could send out a new phone right away or just give me a refund. No one notified me when the phone arrived, so I followed up the next day and asked about the solution. They told me that they would give me the answer the next week (they received the phone on Thursday and this was the Friday before labour day weekend). The next week I followed up again and they said that the phone was in the service department. I explained again that I was not interested in receiving a repaired phone and just wanted a replacement or a refund (this was actually the third time that I had said this). They informed me that the manager would have to approve that and that he was not around. I followed up the next day and just asked for a refund because I was beginning to get a very bad feeling about the way that my defective order was being handled.

    It took more than a week from the time they received my device and when they processed the refund and they refused to compensate me for returning the defective device. So after losing $10 and 10 days on a phone search, I was back to my starting point (actually, it took another several days for the paypal process to get the money back into my bank account).
    1 year ago ( Updated: 6 months ago )
  • Perfect
    Purchase
    Would recommend others to use you, great service.
  • Terrible
    Ordered a phone from them specifically because it said (IN STOCK NOW!) and I needed one quick.
    After a few days I followed up and was told sorry 3-10 days - which is what they say on every item but I feel the ad was purposely misleading just to get the order. 11 days later I got the phone.
    6 months ago
  • We offer our sincerest apologies that this order has not arrived with you within this time frame. Could you please give us your order number. We can offer you $30.00 store credit for your next purchase.

  • Perfect
    MobileStation are Excellent. They have gone out of their way to provide great service. Thanks again!
    6 months ago
  • Perfect
    Excellent and fast services-item arrived in just 2 working days.Happy customer
    6 months ago
  • Excellent
    Close to the best experience you could hope for from a parallel importer.

    + Was almost half the price compared to regular stores
    + Don't need to register with their site to purchase
    + Phone delivered the day after ordered
    + Box unopened with factory seals intact
    + Came bundled with a good quality cable and adapter for NZ power sockets

    - Flat $30 shipping fee could have been included in the advertised price
    7 months ago
  • Excellent
    Purchase
    I never rate anything as perfect, but this comes close.
  • Perfect
    Purchase Delivery
    Great price! Makes you realise how much extra you are ripped off by the 'big boys' - even during their everlasting 'sales'!
  • Perfect
    Purchase Delivery
    Really fast delivery, literally overnight. 10/10 service.
  • Poor
    WARNING for all you buyers, my flatmate bought a phone off here and it was refurbished. We sent it straight back because it was supposed to be new and eventually got a refund because we didn't want to deal with it anymore. Now I've heard plenty of rumors on refurbished phones about this store and I know to spend a bit more for the real,hassle free deals. I've done my research and their in-store reviews (possibly the majority of positives reviews as well) seem fake since they don't even have a physical store anymore. They have a head office somewhere on Station Rd in Penrose but their address is only their PO BOX. All their phones are imported from China/HK.

    Selling used phones is a no-no. Opening all the boxes to check for damages when they get imported in is also a no-no. It shouldn't even be tampered with. I get why you do so, but all these reviews below still mention things about receiving refurbished phones. So it doesn't look like it's working is it? Even 1day.co.nz state that items are refurbished. This is why the prices are so cheap here compared to other stores.

    Don't be sucked in to the cheap deals, always do your research before spending a lot of money buying tech. You will be disappointed if you don't. At the end of the day, it's your money.
    8 months ago
  • We sell both brand new and refurbished phone for different model, if phone is refurbished condition, we will notes in the advertisement, please check carefully. We do give correct condition product for what we described.
    Phone box has been opened does not mean it is been refurbished. We import phones from whole of the world even the same model, if the phone has been locked by the ISP, the supplier have to unlocked the phones first then can supply to us and the others, they NEED to open the box to do it.
    We closed the physical store because we need to save all the cost, such like shop rental, service staff(each customer need at least half hour to one hour to serve, how expensive for each staff??) After this saving, can make the price down to All customers.
    In store review means in online store, please research again and asking pricespy how serious they been care about the reviews are fake.
    All customers if they do not satisfied for what they received, we will be refunded immediately with no hassle including the post back postage. We always do what we promised.

  • Perfect
    Purchase Delivery
    EXCELLENT PROMPT SERVICE AND COMMUNICATION
  • This user review is under investigation
    8 months ago
  • Perfect
    Purchase Delivery
    fantastic...it's all been good.
  • Perfect
    Purchase
    Quick delivery on in stock accessories, and had free delivery. Impressed.
  • Very good
    Very happy with my order. Very fast processing and delivery.

    Thanks heaps.
    8 months ago
  • Very good
    ## LATEST NEWS ##
    After a call from Ben from Mobilestation the whole matter is sorted. After apologies we talked out the issue and the complete amount was returned. So I change my review from 2 to 8 stars for the excellent after sales.
    Communication is a very sensitive part of the sales process so it would seem and perhaps my very formal approach by email did not help much. It would seem that in the hunderds of orders mobilestation mine fell through the cracks. It would need improvement, but the essential thing is that mobilestation wants to correct the errors made once spotted and that is in my opinion paramount.
    I would change my advice to order with mobilestation of you want and choose to communicate by phone rather than email when there are issues as email communications that is the part where it would need improvement. Thanks Ben for taking the time to correct is.
    #####
    8 months ago
  • Very good
    Purchase Delivery
    The ordering process is very easy but a GST receipt/invoice isn't provided automatically
  • Perfect
    Purchase Delivery
    very happy with my purchase. my order arrived within the specified timeframe and works well. would happily use them again.
  • Perfect
    Purchase Delivery
    Exceptional service
  • Perfect
    People may be wondering what happens if you get a phone with an issue. I bought a Sony Xpera Z3 compact, and the touch screen had problems. I sent it back, and in about 10 days got a new one. After they received it, they called me about cracks in the back of the phone, if I wanted that repaired for a low fee, and I said yes. So unfortunate I lost access to my phone for a bit, but all problems were solved, even though I bought from a web store.
    9 months ago
  • Perfect
    Purchase Delivery
    Awesome. Products are pretty much detailed out quite well