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http://www.mobilestation.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mobile Station Auckland (7.72)
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  • Terrible
    14 days ago
    The Galaxy S6 that I ordered looked liked a refurbished phone, even though Mobile station told me that it was new. There were scratches on the volume rocker and the rear glass panel of the phone was opening. Also, the refund process was horrible. The staff that I talked with through the phone was really rude and poorly mannered. Worst seller that I have met.
  • Hi there Please provide your order number from us ( #1000xxxxx ) we will look into it for you""" Also if we sell Refurbished Product we status but not for S6, if there is a damages like what you claiming we will either give you a replacement or full refund. And lastly please let us know who was the rude person you have talked to its important we keep our service stander many thanks. BTW please contact us ASAP so we can resolve this matter for you !

  • Terrible
    25 days ago
    I first purchased a an LG 815 phone that failed in the first week and got it repaired. this continued to work well for 10 months. THen the phone became a brick and stuck in boot loop.(common problem for that phone). Sent it back under Warranty, got an email saying they would not cover because the phone had been tampered with. I had to explain it had been send back under warranty and opened up by them!
    Eventually they agreed to replace the phone in which I upgrade to a Oneplus 3t. everything work out okay but they didn't make it easy.

    That phone got stole so I purchased another one from them. They have sent me a second hand phone that had some photos on it. The white label was peeling off the back, and every time you unlock the screen, it buzzes out the speaker.

    Have asked for a full refund as it is dead on arrival and do not trust them to do the right thing and replace it with a new phone.
    Will update when they reply.
  • Perfect
    28 days ago
    We bought a Note8 for my MOL. Arrived quickly (tracked with courier).
    Luckily we opened it first because the Home screen was in Chinese/Korean/something not English. Called Mobile Station and sent them a picture of the Home screen. John called back in about 5 seconds to explain how to get to the language settings
    Best price and good service. Thanks
  • Perfect
    2 months ago
    Great prices - decent service and fast response to order inquiries.
    If your going to buy from these guys be realistic!
    5-10 WORKING days for your purchase to ARRIVE at Mobile Station... then add on the potential mind numbing blunders on the part of the courier before you expect to see your purchase.
    wouldn't hesitate to order from them again.
  • Perfect
    2 months ago
    Updated: 2 months ago
    Purchase Delivery
    Great prices good delivery
  • Poor
    2 months ago
    Updated: 1 month ago
    22 Nov 2017 - Most recent update. Mobile Station has confirmed that they will of course honour the warranty on the new replaced SG 7 Edge. I am pleased to advise this phone appears to be working very well, I've had no issues with it. Apparently my old faulty phone could be sent back to Samsung heaven for the 'experts' to reset or do whatever they do, without the need for me to access it and reset it, I certainly hope so! Meanwhile, thank you Mobile Station. I'm sure you serve the purpose very well for many people but when a mobile phone is outright faulty, it isn't your fault, it must surely be a manufacture issue but the customer should be treated right and I shouldn't have had to go through that stress then harassment to provide you my secure password or access to a faulty mobile! I'm glad to have this behind me and hope my mobile continues to be fantastic so I don't actually need to deal with anyone from your company over it's warranty in future. I will increase my star rating to 3 given this all appears to be resolved but it's what it took to get it resolved why I probably will not purchase through Mobile Station again.

    11 Nov 2017 - This is an update to the previous post below..to my joy and in response to the previous posting, Mobile Station came to the party and offered to replace the S7E, they notified me and it was promptly shipped that night, I received it at work the following morning WOW! I set it up late that night, this is day three and so far it seems to be working BUT...the same day I received it, i received an email from Mobile Station that night informing me that the faulty phone had woken from the dead, it had come alive/powered on after being dead for a week (evidence of the fault) and they were requesting my password so they could reset the phone. I had registered that phone against my Norton Mobile security luckily and when it died, I was unable to shut it down remotely because it was dead and non responsive. I took advice from Norton who informed it needed to be 'online' for any lock, unlock, wipe, scream etc to be initiated. I explained this to MS and suggested that if they returned it to me, I would attempt to access it or hopefully if it went online once I got it home by my Wifi, I could remotely wipe it. I suggested he could courier it to me, also send a return courier bag and I would return it as soon as I was able to wipe it. He got shirty with me because of the cost of shipping to and from, threatened to revoke the warranty on my new swapped out phone. I said I would escalate it if he did that and that it wasn't my fault the original phone had been faulty and that my suggestion was a way in which the phone could successfully be reset. We ended with the call that he would courier it to me however I haven't yet received it. Why would anyone give a stranger your password and enable access to one's personal information, that's ludicrous! As I explained, I do not even recall what the pin/password is on the phone, especially when it's not in my possession, I suppose I would fiddle with it however, I am banking on the fact that it'll automatically connect to my Norton security once's it's on Wifi at my house. I am desperately banking on the fact that my new swapped out phone doesn't breakdown as I don't hold much hope that Mobile Station will honour either the warranty or their company's integrity (if any) while dealing with me now. My rating remains unchanged until this matter is fully resolved, I will continue updating my progress.

    Approx 2 Nov 2017 - I'm feeling very disillusioned with Mobile Station. I purchased a Samsung S7 Edge 8 days ago, it has problems, on day two of receiving it, it suddenly restarted itself, sometimes I wasn't even using any particular app, I contacted Mobile Station on day 2, 4 days later, they suggested for me to reset it (admittedly this included the weekend days). I had done this at the weekend already and a two days later it suddenly went to sleep and never woke up. I've contacted Mobile Station again and feel as though there is no empathy, they suggested i return the phone to them, of course this is at my cost despite it being under warranty, 8 days old now! I'm disappointed, I shopped around, it wasn't just about the best price, it was about many things why I chose this online shop. But why don't they send a courier bag with their address on it and if it turns out the phone wasn't faulty, then charge me for the cost of returning it. I would think that would be better customer service. I wouldn't expect this if my phone was no longer under warranty but come on, surely no one would think I would joke around about having a dead phone brand new phone only 8 days out from purchase. I'm hoping Mobile Station will have some empathy because I know Samsung is an excellent brand but unfortunately because of the way this has been dealt with, my experience and joy of getting the phone has been crushed. Disappointing!
  • Thanks Rita, We replaced a new phone after you told us your phone got a problem. You need to remove the password, otherwise we cannot do anything about that phone. Thanks anyway for increase star to 3 poor feedback.

  • Poor
    2 months ago
    Updated: 2 months ago
    Purchased the Samsung S8 recently from their site.

    I was prepared for a 5-10 working day time as they say on their website.

    5 working days come and go, with no further word from anyone about where my phone is. I email them at this point, getting the reply that the phone was in customs and would likely be released within 1-2 days. Okay, fine.

    Another 9 working days go by with no further word. I email them again at this point and receive, word for word, the exact same reply - it's going through customs, blah blah blah.

    When I call them about this, the person answering says he has no idea why this happened, how it could have gotten mixed up like this, unable to give any indication why I was told it would take 24-48 hours to clear Customs the first time when he said the phone hadn't even left Hong Kong at that point.

    The phone arrived, as far as I can tell it's genuine and it works well (which is a MINIMUM standard rather than something that has to be clarified on other people's reviews), but the delay (3 weeks!) and poor communication makes it really hard to give a good review.

    Contrast to the microSD card I bought for this phone, which I ordered on a Tuesday night and got less than 48 hours later. Every step of the way the communication was clear and explicit, nobody told me something that blatantly wasn't true, and I never had to call the store to clarify something they'd previously claimed.
  • Perfect
    2 months ago
    Despite seeing some negative reviews on here I've only had positive experiences with mobile station.

    I purchased the OnePlus One back in 2015 and used it without any issues. Upgraded to the OnePlus Five this year and haven't had any issues with it so far! I love both these devices and they were brand new.

    I've never had to contact them regarding faulty devices/returns so I'm not sure what that experience is like.
  • Perfect
    2 months ago
    Updated: 2 months ago
    Purchase Delivery
    Genuine A5 2017 phone with 2 sim slots, usb adaptor and sim removal pin tool. A friend bought a more expensive A5 2017 from a big NZ chain store and did not have 2nd sim or sim removal tool. Combine this with excellent price.
  • Good
    2 months ago
    Long wait for phone order and repairs but ultimately followed through on two warranty issues.

    Ordered an LG G4 which took 11 days to arrive. The phone was faulty with the IR blaster not working so after trying the troubleshooting including a factory reset I sent back after the holidays. After three weeks I sent a follow up email, they agreed it was faulty and ordered a replacement which took 14 days to arrive, except they forgot to return the battery which took another couple of days after an email.

    Phone worked well until it died 11 months later, initially they responded it was out of the original warranty but would take a look at it and when I argued that a fully working phone was only 11 months old they agreed. Again no response after three weeks so I emailed, then a week later called after no response was received. They claimed a reply had been sent so perhaps it got spammed. They agreed to a store credit as the phone had failed with no user damage.

    I had already replaced the phone from another store so took another 6 months before ordering a replacement, but they still had my details on record. Now replaced with a Galaxy S6 which is working fine so far.
  • Terrible
    3 months ago
    1) nothing in stock;
    2) the prise is mis-advertised: it turns out there is some nonsense "order handling" fee. what a scam!
  • Hi RadomirsCirskis,

    1. We do have some products in stock, not everything. We mentioned we are a online store, most products are on pre-order.
    2. $30.00 handling fee includes delivery, GST, tax and some customs fee, all together $30.00.

    Please do more research before you buy online and not very fair for us just put a bad review.

  • Perfect
    3 months ago
    Updated: 3 months ago
    It was an breathtaking first time experience in online shopping and now I can say that I came out "A-OK"

    この用此公司は要必心必勇必耐心
  • Very good
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Shipping fee was completely unreasonable. Advertised as free shipping, then asked for $30 shipping. It then took an entire week for the product to arrive. This is surprising, as the store is located in Auckland and so am I. I usually get deliveries from Christchurch in 3 days. When the product did come, the courier just left it on the doorstep, and this was on a rainy day.
    Besides the shipping the payment and service options were good.
    Would have been good if I received a payment confirmation and shipping confirmation from the company, as I only received these from PayPal.
  • Very good
    3 months ago
    Purchase
    Most things went smoothly. Phone arrived 12 days after ordering (but with 2 weekends in between) so that was fine. The phone was just what I wanted. Price was good. Only things that didn't work well were the emails you sent. The first gave me a link to follow progress on my order: this didn't work. The second, which gave me this feedback link, included my email address visible to many of your other customers: not professional.
  • Good
    3 months ago
    Purchase
    Very easy, came relatively quickly and was in good condition. Would shop here again
  • Very good
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Both phones I've purchased have been exactly as advertised, no bullshit. Does take a little while for some phones to ship and arrive (but this is advertised clearly when you purchase)
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    It was my first buying from Mobile Station. The phone had come in a week, which was reasonable from HK. The phone is genuine in original box with all the accessories, and their price including fixed shipping rate is still the cheapest in NZ. Paying with Paypal is always convenient and safe. I will buy all the gadgets from Mobile Station from now. Very impressive and happy with this seller.
  • Excellent
    3 months ago
    overall good store, They were fast to reply with emails and the product arrived as stated :)
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Hassle free transaction
  • Perfect
    3 months ago
    Updated: 1 month ago
    Purchase Delivery
    Communication after placing order was efficient and the delivery was super fast (within 24hrs!) The item received was what was ordered and quality was as expected. Price (incl postage) was by far the cheapest around. Would shop with Mobile Station again!
  • Perfect
    3 months ago
    Updated: 3 months ago
    Purchase Delivery
    Mobile Station had the best price and was straight forward to deal with - the One Plus 5 phone arrived is good time & order. Thanks.
  • Terrible
    4 months ago
    FRAUD!
    DO NOT BUY FROM THESE GUYS!
    LOOK UP THE OTHER BAD REVIEWS ON THE INTERNET THEY GOT! - ALL SIMILAR STORIES!

    I bought a phone which was supposedly new and not refurbished, I'm not convinced that this is true. Definitely it was tempered with the original packaging and the original manufacturers seals were put on retrospectively.

    My phone had after only a few month a hardware fault and I contacted MS. I was told to reset my phone and wait for a few days. Although it was an obvious hardware fault, I was happy to follow this through as I understand that this is a standard procedure.
    I raised the question whether the manufacturers specifications can be upheld in a repair but this could not be guaranteed.
    After performing the factory reset and waiting for a few days, I did send back the phone as per instructions. Since the manufacturer specifications could not be guaranteed to be upheld, I insisted to get a new phone or a refund.
    Ever since, every attempt to make contact was ignored. There is proof that they have received my phone. BASICALLY THEY HAVE STOLEN THE PHONE I PURCHASED.
    I will have to go through the authorities and the courts.
  • We sent several messages to you and got no reply. If you cannot provide an order number, we are assuming you are slander.

  • Perfect
    4 months ago
    The phone arrived as described with an adapter for New Zealand power sockets. The shipping took a little longer than I had hoped but there was constant communication throughout. Will buy from them again. Great price, great service.
  • Very good
    5 months ago
    Updated: 5 months ago
    Purchase Delivery
    Mainly satisfied that the product was great and safely delivered. Wasnt too sure how long i was waiting for my product and had to ask about when it was coming rather than being told at the start via email. Would be great if you sent an email saying how long a customer should expect a delivery by.
  • Terrible
    5 months ago
    Updated: 5 months ago
    TL;DR - Was sold a defective phone, Mobile Station refused to refund, won a Disputes Tribunal hearing, Mobile Station still won't give me a refund. Currently escalating through District Court to get my refund. Do not trust this store.

    Okay, where do I start. I had purchased a Nexus 6P, and after about 11 months of usage the phone was bricked due to a bootloop issue to do with the Nougat update. I had requested a refund or a replacement through Mobile Station's warranty process but was declined, with them claiming that I had damaged the phone myself and was therefore not covered under warranty. Bear in mind that the phone was in the case since I bought it and I didn't do any software modifications (jailbreaking/custom ROMs). Eventually I applied for a Disputes Tribunal hearing, as the phone should still be covered under the Consumers Guarantees Act, if not Mobile Station's warranty.

    The decision for the hearing was made in my favour and Mobile Station (or Future Technology, as their trading name is) was ordered to pay me the full price of the device by April 10th, 2017, and they still have not. Communication with Mobile Station has been unproductive, all the representatives I have spoken to still maintain that because I supposedly caused the damage myself, I am responsible for the cost of repairing the phone. However, the cause of the damage is now completely irrelevant, Disputes Tribunal orders are enforceable by law.

    I have offered Mobile Station many chances to just give me a refund and they choose instead to ignore my communications, so I am currently working on enforcing the Disputes Tribunal order through the Ministry of Justice.

    I could go on and on about why you should avoid this store. The few dollars you save is absolutely not worth it.
  • Hi Victor, we are happy to do a partical refund. Your phone got physical damaged, therefore we cannot just issue a full refund. Thanks for your understanding.

  • Perfect
    5 months ago
    Updated: 5 months ago
    Purchase Delivery
    They gave a quick and helpful response when I made a mistake with my order.
    And they were quick to confirm that they could fix my order for me.
  • Perfect
    5 months ago
    Updated: 4 months ago
    Purchase Delivery
    Order placed at 3.54pm, item had arrived by 8.30am the next day, awesome service.
  • Terrible
    5 months ago
    BEWARE! SERIOUSLY DO NOT BUY FROM THESE GUYS They are cheap for a reason! Buying from Mobile Station has been the worst experience!

    We purchased 2 Samsung S7's for our charitable organisation and within weeks the LCD screens cracked for an unknown reason. They were not dropped and reports on the internet suggest this is a manufacturer fault. They do not warranty manufacturer defaults and the commerce commission will be contacted as soon as we receive the phones back.We hope they close this business down.

    Communication has been terrible and it has taken a long time to get the phones back to check serial numbers with Samsung New Zealand to see if they are legitimately manufactured phones. We suspect they are cheap ripoffs.

    BUYER BEWARE!.
  • Sorry Mike, the cracked screen is not under the warranty.

  • Very Poor
    6 months ago
    The phone was good when new, at a reasonable price. However, they would not reply to emails requesting warranty when a fault developed with the phone. It seems you can't rely on warranty backup from a parallel importer.
  • Could you please give us your order number, we will get back to you.

  • Perfect
    6 months ago
    Updated: 6 months ago
    Purchase Delivery
    Bought S7 recently and price was the cheapest in NZ! Sells brand new phones at the best rates in NZ! Fast delivery and great customer service! Highly recommended!
  • Perfect
    6 months ago
    Updated: 6 months ago
    Purchase Delivery
    Great price. Great service. Kept me upto date with delivery progress and arrived as expected.
  • Perfect
    7 months ago
    Great Service and Price, Phone arrived quickly!
  • Perfect
    8 months ago
    Updated: 8 months ago
    Purchase Delivery
    This is the 2nd time I have bought a phone off Mobile Station and both times I have been pretty satisfied with the product and customer services.
  • Very Poor
    8 months ago
    Site should not be sending me an email enclosing my password. This indicates that the site is not hashing my password. Note, too, the site is not running HTTPS for encrypted traffic.
  • Thank you for your advise, we will update it ASAP.

  • Excellent
    8 months ago
    Excellent Service
    Excellent Communication
    Excellent Price
  • Perfect
    8 months ago
    Updated: 6 months ago
    Purchase Delivery
    Great Service
    Fast delivery
    Prices best in NZ
  • Excellent
    9 months ago
    Updated: 7 months ago
    Purchase Delivery
    I've used them before and am likely to use them again.
  • Excellent
    9 months ago
    I received a quick response to my query relating to my order and had my bank transfer payment verified quickly. Very competitive pricing.

    The product arrived promptly and is exactly as expected.

    During the order process, it was not immediately obvious that other payment methods were supported but that was more my mistake. Would recommend.
  • Terrible
    9 months ago
    WARNING - They will cheat you if they can!

    I purchased a Samsung Note 5 64 GB Gold from Mobile Station mainly because their feedback at the time had been positive. However 11 months on and the Wi-Fi was not turning on and I suspected a hardware fault. I followed "John's" instructions and sent the phone back to them to be repaired or replaced under warranty.
    I took photos of the phone before sending it, it was in brand new condition as it was used within an Otterbox the entire time.
    After a few weeks with no ticket number or feedback as to what was happening, I finally spoke to "John" on the phone. At first he was great, told me that they were unable to repair it and offered me a full credit to buy a replacement phone from the store.
    When I told him I did not want a credit as they could only offer me a 32 GB model and did not have an alternative phone that I would want to purchase from them he went away and came back with "You sent the phone only, not headphones and charger so I have to deduct them from your refund"
    That is an outright lie as I sent it all back in the original box with everything that it came with including unopened headphones and even the original packaging they posted it in. "John" argued with me and said "prove it" "Show me a photo of you sending it"
    I have my wife as a witness, NZ Post have a photo of the package (not what is inside) and they said that it does not make sense that if someone tampered with the package that they would take the box and accessories but leave the phone, and I agree with them!
    Mobile Station gave me a refund but duped me out of $60, I accepted it because with the level the dishonesty shown and attitude of "John" I thought may get nothing.
    So buyers beware!
    I have reported it to a couple of authoritative agencies and they assured me this is something they are interested in investigating further.
  • Hi,

    Firstly, from our system's record, we received your phone back, no box and other accessories. We only received one Note 5 (yours) back for repair in the past half year, we checked the whole service centre, there is no any Note 5 box.

    Secondly, you told us you have the photos to prove you sent the everything back. We agreed to do a full refund if you can send the photos only. Unfortunately, you cannot prove it, but you told us you have the photos from the phone call. Therefore, it seems you telling lies. We cannot do a full refund.

    Mobile Station Team

  • Excellent
    9 months ago
    Fantastic service. Great price, great communication, quick dispatch and delivery.

    Great that you could pay thought Paypal which means you don't even need to create an account (if you already have a PayPal account) - so quick and easy.

    The only downside is the shipping cost isn't shown in the initial price (before you go through to PayPal) - and the shipping cost is a little misleading (the selection box said something like "International Shipping - Table Rate" and was the only option, however on the home page there is an image showing "Local Free Shipping" but clicking on this doesn't provide any more info. That being said - the price INCLUDING the shipping was still one of the lowest on the market.

    Would definitely use again.
  • Excellent
    9 months ago
    Updated: 9 months ago
    Purchase Delivery
    Need some operating instructions for Meizu M3 note where can I find these
  • Should be in the box, the Meizu M3 is NZ version.

  • Perfect
    9 months ago
    Updated: 9 months ago
    Purchase Delivery
    I have ordered all mobile phones since 2014 as I am very happy with them.
  • Perfect
    10 months ago
    The price was great and I have to compliment their customer service in their quick responses to me and for getting the phone shipped so quickly. Offering bank payment to avoid credit card fees is also a great service they offer.
  • Thanks for your feedback, there is no surcharge for credit card payment. :D

  • Perfect
    10 months ago
    Updated: 10 months ago
    Purchase Delivery
    So impressed by speed of delivery.
  • Excellent
    10 months ago
    Good service, excellent price. Theres only one little thing that I was mildly annoyed with was the phone they sent (oneplus 3T) came with its original charger (usa region) and a seperate charger NZ region only rated at 1.5A where as the USA charger is rated for 4 amps (dash Charge) and it supports 230v and 110V so they would be better off sending a NZ-USA socket adaptor so you can charge with manufacturers charger. But otherwise allgood.
  • Hi, Dear:

    Thanks for your advise, but unfortunately New Zealand Commercial Law does not allow give the socket adapter to the customer, that's illegal.

    Mobile Station Team

  • Perfect
    10 months ago
    Purchase
    Great, fast easy and would recommend.
  • Very good
    11 months ago
    Updated: 11 months ago
    bit slow to reply to mail otherwise ok
  • Terrible
    11 months ago
    Updated: 11 months ago
    This company sells phones with FAKE serial numbers. We brought a Samsung Galaxy S7 and checked the serial & IMEI numbers through both NZ and worldwide Samsung databases and neither could be found. The owner not only said it wasn't his problem but swore at me, wouldn't let me speak without shouting and talking over me. Hung up on me twice and in the end I gave up. Tomorrow is another day though.

    Advice: If you want a warranty through Samsung and one that can be trusted & WANT REAL products (not clones & FAKES), I would advise you to STAY AWAY FROM MOBILE STATION!

    To those of you who have purchased through them already, Please check your serial numbers and if you have been duped like us, CALL PAYPAL or the POLICE for FRAUD!

    Trading standards are investigating this company as they are based in Hong Kong and hiding behind a .co.nz banner. STAY AWAY FROM THIS COMPANY!
  • We never ever sold FAKE devices! I spoke with you on the phone and you know who was been swore! I dont understand why you not send the phone back if you not happy about it! We have stander policy of goods return and 100% full refund without any question ask ( as long as the product has no physical damage ) . Also I really not understand if you so curious for the issue you brought up why not send it back and leave us alone. Dont come up here and misleading others. I suggest you remove this un- truth statement ASAP, or contact me for further discussion.

  • Perfect
    11 months ago
    Excellent job. Perfect update on the order and very fast delivery, only 3 days! Unbelievable! It was a BD present and I'm so happy I chose these guys. Keep the great job going.
  • Perfect
    11 months ago
    First time dealing with these guys, brought a new phone, fast response to my email and very fast delivery, very happy :)