NZ Local Service
7 Days Unsatisfied Return
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http://www.mobilestation.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mobile Station Auckland (8.21)
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  • Very Poor
    The phone was good when new, at a reasonable price. However, they would not reply to emails requesting warranty when a fault developed with the phone. It seems you can't rely on warranty backup from a parallel importer.
    16 days ago
  • Could you please give us your order number, we will get back to you.

  • Perfect
    Purchase Delivery
    Bought S7 recently and price was the cheapest in NZ! Sells brand new phones at the best rates in NZ! Fast delivery and great customer service! Highly recommended!
  • Perfect
    Purchase Delivery
    Great price. Great service. Kept me upto date with delivery progress and arrived as expected.
  • Perfect
    Great Service and Price, Phone arrived quickly!
    1 month ago
  • Perfect
    Purchase Delivery
    This is the 2nd time I have bought a phone off Mobile Station and both times I have been pretty satisfied with the product and customer services.
  • Very Poor
    Site should not be sending me an email enclosing my password. This indicates that the site is not hashing my password. Note, too, the site is not running HTTPS for encrypted traffic.
    3 months ago
  • Thank you for your advise, we will update it ASAP.

  • Excellent
    Excellent Service
    Excellent Communication
    Excellent Price
    3 months ago
  • Perfect
    Purchase Delivery
    Great Service
    Fast delivery
    Prices best in NZ
  • Excellent
    Purchase Delivery
    I've used them before and am likely to use them again.
  • Excellent
    I received a quick response to my query relating to my order and had my bank transfer payment verified quickly. Very competitive pricing.

    The product arrived promptly and is exactly as expected.

    During the order process, it was not immediately obvious that other payment methods were supported but that was more my mistake. Would recommend.
    3 months ago
  • Terrible
    WARNING - They will cheat you if they can!

    I purchased a Samsung Note 5 64 GB Gold from Mobile Station mainly because their feedback at the time had been positive. However 11 months on and the Wi-Fi was not turning on and I suspected a hardware fault. I followed "John's" instructions and sent the phone back to them to be repaired or replaced under warranty.
    I took photos of the phone before sending it, it was in brand new condition as it was used within an Otterbox the entire time.
    After a few weeks with no ticket number or feedback as to what was happening, I finally spoke to "John" on the phone. At first he was great, told me that they were unable to repair it and offered me a full credit to buy a replacement phone from the store.
    When I told him I did not want a credit as they could only offer me a 32 GB model and did not have an alternative phone that I would want to purchase from them he went away and came back with "You sent the phone only, not headphones and charger so I have to deduct them from your refund"
    That is an outright lie as I sent it all back in the original box with everything that it came with including unopened headphones and even the original packaging they posted it in. "John" argued with me and said "prove it" "Show me a photo of you sending it"
    I have my wife as a witness, NZ Post have a photo of the package (not what is inside) and they said that it does not make sense that if someone tampered with the package that they would take the box and accessories but leave the phone, and I agree with them!
    Mobile Station gave me a refund but duped me out of $60, I accepted it because with the level the dishonesty shown and attitude of "John" I thought may get nothing.
    So buyers beware!
    I have reported it to a couple of authoritative agencies and they assured me this is something they are interested in investigating further.
    3 months ago
  • Hi,

    Firstly, from our system's record, we received your phone back, no box and other accessories. We only received one Note 5 (yours) back for repair in the past half year, we checked the whole service centre, there is no any Note 5 box.

    Secondly, you told us you have the photos to prove you sent the everything back. We agreed to do a full refund if you can send the photos only. Unfortunately, you cannot prove it, but you told us you have the photos from the phone call. Therefore, it seems you telling lies. We cannot do a full refund.

    Mobile Station Team

  • Excellent
    Fantastic service. Great price, great communication, quick dispatch and delivery.

    Great that you could pay thought Paypal which means you don't even need to create an account (if you already have a PayPal account) - so quick and easy.

    The only downside is the shipping cost isn't shown in the initial price (before you go through to PayPal) - and the shipping cost is a little misleading (the selection box said something like "International Shipping - Table Rate" and was the only option, however on the home page there is an image showing "Local Free Shipping" but clicking on this doesn't provide any more info. That being said - the price INCLUDING the shipping was still one of the lowest on the market.

    Would definitely use again.
    3 months ago
  • Excellent
    Purchase Delivery
    Need some operating instructions for Meizu M3 note where can I find these
  • Should be in the box, the Meizu M3 is NZ version.

  • Perfect
    Purchase Delivery
    I have ordered all mobile phones since 2014 as I am very happy with them.
  • Perfect
    The price was great and I have to compliment their customer service in their quick responses to me and for getting the phone shipped so quickly. Offering bank payment to avoid credit card fees is also a great service they offer.
    4 months ago
  • Thanks for your feedback, there is no surcharge for credit card payment. :D

  • Perfect
    Purchase Delivery
    So impressed by speed of delivery.
  • Excellent
    Good service, excellent price. Theres only one little thing that I was mildly annoyed with was the phone they sent (oneplus 3T) came with its original charger (usa region) and a seperate charger NZ region only rated at 1.5A where as the USA charger is rated for 4 amps (dash Charge) and it supports 230v and 110V so they would be better off sending a NZ-USA socket adaptor so you can charge with manufacturers charger. But otherwise allgood.
    4 months ago
  • Hi, Dear:

    Thanks for your advise, but unfortunately New Zealand Commercial Law does not allow give the socket adapter to the customer, that's illegal.

    Mobile Station Team

  • Perfect
    Purchase
    Great, fast easy and would recommend.
  • Very good
    bit slow to reply to mail otherwise ok
    5 months ago
  • Terrible
    This company sells phones with FAKE serial numbers. We brought a Samsung Galaxy S7 and checked the serial & IMEI numbers through both NZ and worldwide Samsung databases and neither could be found. The owner not only said it wasn't his problem but swore at me, wouldn't let me speak without shouting and talking over me. Hung up on me twice and in the end I gave up. Tomorrow is another day though.

    Advice: If you want a warranty through Samsung and one that can be trusted & WANT REAL products (not clones & FAKES), I would advise you to STAY AWAY FROM MOBILE STATION!

    To those of you who have purchased through them already, Please check your serial numbers and if you have been duped like us, CALL PAYPAL or the POLICE for FRAUD!

    Trading standards are investigating this company as they are based in Hong Kong and hiding behind a .co.nz banner. STAY AWAY FROM THIS COMPANY!
    5 months ago
  • We never ever sold FAKE devices! I spoke with you on the phone and you know who was been swore! I dont understand why you not send the phone back if you not happy about it! We have stander policy of goods return and 100% full refund without any question ask ( as long as the product has no physical damage ) . Also I really not understand if you so curious for the issue you brought up why not send it back and leave us alone. Dont come up here and misleading others. I suggest you remove this un- truth statement ASAP, or contact me for further discussion.

  • Perfect
    Excellent job. Perfect update on the order and very fast delivery, only 3 days! Unbelievable! It was a BD present and I'm so happy I chose these guys. Keep the great job going.
    5 months ago
  • Perfect
    First time dealing with these guys, brought a new phone, fast response to my email and very fast delivery, very happy :)
    6 months ago
  • Perfect
    Purchase Delivery
    far cheaper than in store
  • Excellent
    Phone arrived within time frame & all as advertised. Shipping price is clearly there before you complete the purchase, so stop whinging. No problems so far.
    7 months ago
  • Terrible
    Don't use this company. Don't be fooled by low price on here. As mentioned by others, you see the shipping price after. I Have bought many phones online. First time using this company.. Because was comparable with the company i normally use figured I give it a go. I will not make that mistake. Others are local or Australian. Not sure about this company.

    Bought a phone for Christmas present on the 6th of Dec. Next week informed they cant get it. SO i change order.

    Week after that notice a missed call no message left.. When i ring back am told they cant get the phone i clanged to...3 days before Christmas asked for refund via phone because emails go unanswered. Should have gone with the company I was using instead I fell for bait and switch.. No way is it that good.
    7 months ago
  • I offer my sincerest apologies that this order has not arrived with you within this time frame. Our supplier got a problem to source the Note 5 at this stage, we closed all Note 5 listing. Please contact us, we can give you some compensation such as store credit or upgrate to another model. Hope you have a nice holiday.

  • Decent
    Annoyingly the "shipping fee" isn't included in the PriceSpy listing, so you'll have to add on another $30.
    This isn't immediately obvious from the website either.

    Customer service did seem reasonable though.
    7 months ago
  • Perfect
    Purchase Delivery
    Mobile Station was in touch with me throughout the whole process, and good to deal with. Unfortunately their supplier was out of stock on the exact model I wanted, but I was quickly contacted and offered a great deal on the next model up. After order was placed I received phone in NZ in less than a week. Very happy - thanks!
  • Excellent
    Purchase
    The OnePlus Three phone is a great phone.
  • Perfect
    Purchase Delivery
    Excellent
  • Good
    Purchase Delivery
    I received the product brand new and well packaged within the delivery time stated in the email (3-10 days). Althought I think it needs to be clearer on the website how long it will take for the product to get to you. I was told 3-10 AFTER i had ordered and paid for it. I would highly recommend buying from here as you get a great deal, even if you do have to wait a couple more days, it's definitely worth it.
  • Excellent
    Wow, you guys are getting seriously trolled. All favorable reviews are being downvoted. No doubt this one will be too, so let's see how many I get.
    My experience was superb. Ordered phone on Thursday and received it Friday. Box unopened and product was as described.
    Obviously I can only comment on the service I have received to date. I have not had cause to return a product or deal with mobile station in after Service.
    8 months ago
  • Perfect
    Purchase
    Competitive price with easy website navigation and quick delivery. Perfect shopping experience for me!
  • Perfect
    Purchase Delivery
    Excellent result
  • Perfect
    Purchase Delivery
    best quality and quick response
  • Perfect
    Purchase Delivery
    My experience has been flawless, shipping was extremely fast as I assumed the phone would be shipped from overseas but I believe they do have stock within Auckland as well
  • Perfect
    Very good and very fast. Ordered Monday morning, got it Tuesday morning! So quick took only one day.
    8 months ago
  • Very good
    Purchase Delivery
    Real Helpful! :) . Only thing I could fault really was I ordered the One Plus 3 which has dash charging. The adapter it came with was a USB C replacement which doesnt have the same ampage so jsut charges like normally. BUt they might as well of just given me a US to NZ power adatper so then I can use the charger it came with! :) thanks anyway.
  • Thanks for your advise. According to our policy, if the phone comes with the foreign charger, we will provide an extra NZ version good quality third party charger. For the safety reason, it is illegal to sell the mobile phones with NZ adapter. There are a lot of accidents happen caused by the normal adapter, serious case may caught fire. Therefore, we cannot provide these adapters. Thanks for your understanding.

  • Excellent
    Purchase Delivery
    Very good, will certainly shop again
  • Good
    The goods arrived in perfect condition. However there was a delay in the shipping time which was a minus. A good place to shop if you are in need for cheap products and have a lot of patience.
    9 months ago ( Updated: 8 months ago )
  • Purchase Delivery
    This user review is under investigation
  • This user review is under investigation
    8 months ago
  • This user review is under investigation
    8 months ago
  • This user review is under investigation
    8 months ago
  • This user review is under investigation
    8 months ago
  • Terrible
    **BUYER BEWARE**
    DO NOT USE THIS SITE.

    I bought a phone a while ago and it broke recently while still under warranty. These guys are refusing to replace the device. Terrible customer service, haven't heard back from them in almost two weeks. They still have my phone and I may have to resort to small claims court just to get a replacement. Stay away from this site.
    9 months ago
  • Sorry for the inconvenience. Could you please give us your order number. We will sort out the problem and make you happy this time.

  • Terrible
    DO NOT BUY FROM THESE GUYS

    So a while ago I ordered a phone from these guys and there were multiple problems that came with it. I contacted Mobile Station to sort these problems out and their customer service was absolutely terrible, for one they took no time and had no interest to even try to understand the problems that I was describing and gave me false information. among the past 6 months I have tried to contact them multiple times and I have been completely ignored and shoved aside.

    The phone is still faulty and I do not even trust these guys enough to send it back. 3 weeks for an "INSPECTION" not even for the phone to be repaired or replaced. not to mention that for a company that is based in Auckland their shipping time is incredibly slow.

    TLDR: Bought a phone that was faulty, took way to long to arrive and their customer service is the worst I have ever had to deal with.

    I know for a fact that I'll never buy or recommend this company for the rest of my life.
    9 months ago
  • Sorry for the inconvenience. Could you please give us your order number. We will sort out the problem and make you happy this time.

  • Perfect
    Purchase Delivery
    Great shopping, no hassles.
  • Terrible
    Be extremely careful if you decide to purchase from Mobile Station. I bought a Nikon D610 DSLR camera from them and it had at least 3 items missing. The manual was in Chinese but I managed to find out an English one online. The battery charger, shoecap and eye cover were missing. I asked them outright how that could be and whether this was actually a STORE DEMO or REFURBISHED item INSTEAD OF A BRAND NEW ITEM AS ADVERTISED. They ignored my question but did get around to sending the battery charger after a few calls and emails. They haven't yet sent the shoecover and eyecap, even though they promised to send the eyecap weeks ago. I'm writing this review 2 months after I placed my order and 7 weeks after I received it (without the missing items). After I posted this review, they called me asking me to remove the review and to buy the missing items myself and they'd reimburse me!
    11 months ago ( Updated: 10 months ago )
  • Hi Rasheed,

    Sorry for the inconvenience, as we told you before. You can buy the parts and we will refund the money back later. Have you sort it out yet? Have not get any reply from you for a long time.

    Mobile Station

  • Perfect
    complained about delay order. they gave me a credit.

    new order for my mobile phone.

    email reply not fast but reasonable service.

    Thanks for credit.

    got now new phone took 5days to get it.
    12 months ago
  • 2016-07-25 - One year ago. User reviews before this time are not included in the rating.

  • Excellent
    I had an issue with my handset (LG's fault) and contacted Mobile Station and was able to work out a quick and happy resolution to the issue.

    Happy to recommend Mobile Station for anyone looking to buy a mobile phone.
    1 year ago