NZ Local Service
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http://www.mobilestation.co.nz

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Mobile Station Auckland (7.97)
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  • Very Poor
    Site should not be sending me an email enclosing my password. This indicates that the site is not hashing my password. Note, too, the site is not running HTTPS for encrypted traffic.
    3 days ago
  • Thank you for your advise, we will update it ASAP.

  • Excellent
    Excellent Service
    Excellent Communication
    Excellent Price
    3 days ago
  • Excellent
    Purchase
    I've used them before and am likely to use them again.
  • Excellent
    I received a quick response to my query relating to my order and had my bank transfer payment verified quickly. Very competitive pricing.

    The product arrived promptly and is exactly as expected.

    During the order process, it was not immediately obvious that other payment methods were supported but that was more my mistake. Would recommend.
    7 days ago
  • Terrible
    WARNING - They will cheat you if they can!

    I purchased a Samsung Note 5 64 GB Gold from Mobile Station mainly because their feedback at the time had been positive. However 11 months on and the Wi-Fi was not turning on and I suspected a hardware fault. I followed "John's" instructions and sent the phone back to them to be repaired or replaced under warranty.
    I took photos of the phone before sending it, it was in brand new condition as it was used within an Otterbox the entire time.
    After a few weeks with no ticket number or feedback as to what was happening, I finally spoke to "John" on the phone. At first he was great, told me that they were unable to repair it and offered me a full credit to buy a replacement phone from the store.
    When I told him I did not want a credit as they could only offer me a 32 GB model and did not have an alternative phone that I would want to purchase from them he went away and came back with "You sent the phone only, not headphones and charger so I have to deduct them from your refund"
    That is an outright lie as I sent it all back in the original box with everything that it came with including unopened headphones and even the original packaging they posted it in. "John" argued with me and said "prove it" "Show me a photo of you sending it"
    I have my wife as a witness, NZ Post have a photo of the package (not what is inside) and they said that it does not make sense that if someone tampered with the package that they would take the box and accessories but leave the phone, and I agree with them!
    Mobile Station gave me a refund but duped me out of $60, I accepted it because with the level the dishonesty shown and attitude of "John" I thought may get nothing.
    So buyers beware!
    I have reported it to a couple of authoritative agencies and they assured me this is something they are interested in investigating further.
    21 days ago
  • Hi,

    Firstly, from our system's record, we received your phone back, no box and other accessories. We only received one Note 5 (yours) back for repair in the past half year, we checked the whole service centre, there is no any Note 5 box.

    Secondly, you told us you have the photos to prove you sent the everything back. We agreed to do a full refund if you can send the photos only. Unfortunately, you cannot prove it, but you told us you have the photos from the phone call. Therefore, it seems you telling lies. We cannot do a full refund.

    Mobile Station Team

  • Excellent
    Fantastic service. Great price, great communication, quick dispatch and delivery.

    Great that you could pay thought Paypal which means you don't even need to create an account (if you already have a PayPal account) - so quick and easy.

    The only downside is the shipping cost isn't shown in the initial price (before you go through to PayPal) - and the shipping cost is a little misleading (the selection box said something like "International Shipping - Table Rate" and was the only option, however on the home page there is an image showing "Local Free Shipping" but clicking on this doesn't provide any more info. That being said - the price INCLUDING the shipping was still one of the lowest on the market.

    Would definitely use again.
    27 days ago
  • Excellent
    Purchase Delivery
    Need some operating instructions for Meizu M3 note where can I find these
  • Should be in the box, the Meizu M3 is NZ version.

  • Perfect
    Purchase Delivery
    I have ordered all mobile phones since 2014 as I am very happy with them.
  • Perfect
    The price was great and I have to compliment their customer service in their quick responses to me and for getting the phone shipped so quickly. Offering bank payment to avoid credit card fees is also a great service they offer.
    1 month ago
  • Thanks for your feedback, there is no surcharge for credit card payment. :D

  • Perfect
    Purchase Delivery
    So impressed by speed of delivery.
  • Excellent
    Good service, excellent price. Theres only one little thing that I was mildly annoyed with was the phone they sent (oneplus 3T) came with its original charger (usa region) and a seperate charger NZ region only rated at 1.5A where as the USA charger is rated for 4 amps (dash Charge) and it supports 230v and 110V so they would be better off sending a NZ-USA socket adaptor so you can charge with manufacturers charger. But otherwise allgood.
    1 month ago
  • Hi, Dear:

    Thanks for your advise, but unfortunately New Zealand Commercial Law does not allow give the socket adapter to the customer, that's illegal.

    Mobile Station Team

  • Perfect
    Purchase
    Great, fast easy and would recommend.
  • Very good
    bit slow to reply to mail otherwise ok
    2 months ago
  • Terrible
    This company sells phones with FAKE serial numbers. We brought a Samsung Galaxy S7 and checked the serial & IMEI numbers through both NZ and worldwide Samsung databases and neither could be found. The owner not only said it wasn't his problem but swore at me, wouldn't let me speak without shouting and talking over me. Hung up on me twice and in the end I gave up. Tomorrow is another day though.

    Advice: If you want a warranty through Samsung and one that can be trusted & WANT REAL products (not clones & FAKES), I would advise you to STAY AWAY FROM MOBILE STATION!

    To those of you who have purchased through them already, Please check your serial numbers and if you have been duped like us, CALL PAYPAL or the POLICE for FRAUD!

    Trading standards are investigating this company as they are based in Hong Kong and hiding behind a .co.nz banner. STAY AWAY FROM THIS COMPANY!
    2 months ago
  • We never ever sold FAKE devices! I spoke with you on the phone and you know who was been swore! I dont understand why you not send the phone back if you not happy about it! We have stander policy of goods return and 100% full refund without any question ask ( as long as the product has no physical damage ) . Also I really not understand if you so curious for the issue you brought up why not send it back and leave us alone. Dont come up here and misleading others. I suggest you remove this un- truth statement ASAP, or contact me for further discussion.

  • Perfect
    Excellent job. Perfect update on the order and very fast delivery, only 3 days! Unbelievable! It was a BD present and I'm so happy I chose these guys. Keep the great job going.
    2 months ago
  • Perfect
    First time dealing with these guys, brought a new phone, fast response to my email and very fast delivery, very happy :)
    3 months ago
  • Perfect
    Purchase Delivery
    far cheaper than in store
  • Excellent
    Phone arrived within time frame & all as advertised. Shipping price is clearly there before you complete the purchase, so stop whinging. No problems so far.
    4 months ago
  • Terrible
    Don't use this company. Don't be fooled by low price on here. As mentioned by others, you see the shipping price after. I Have bought many phones online. First time using this company.. Because was comparable with the company i normally use figured I give it a go. I will not make that mistake. Others are local or Australian. Not sure about this company.

    Bought a phone for Christmas present on the 6th of Dec. Next week informed they cant get it. SO i change order.

    Week after that notice a missed call no message left.. When i ring back am told they cant get the phone i clanged to...3 days before Christmas asked for refund via phone because emails go unanswered. Should have gone with the company I was using instead I fell for bait and switch.. No way is it that good.
    4 months ago
  • I offer my sincerest apologies that this order has not arrived with you within this time frame. Our supplier got a problem to source the Note 5 at this stage, we closed all Note 5 listing. Please contact us, we can give you some compensation such as store credit or upgrate to another model. Hope you have a nice holiday.

  • Decent
    Annoyingly the "shipping fee" isn't included in the PriceSpy listing, so you'll have to add on another $30.
    This isn't immediately obvious from the website either.

    Customer service did seem reasonable though.
    4 months ago
  • Perfect
    Purchase Delivery
    Mobile Station was in touch with me throughout the whole process, and good to deal with. Unfortunately their supplier was out of stock on the exact model I wanted, but I was quickly contacted and offered a great deal on the next model up. After order was placed I received phone in NZ in less than a week. Very happy - thanks!
  • Excellent
    Purchase
    The OnePlus Three phone is a great phone.
  • Perfect
    Purchase Delivery
    Excellent
  • Good
    Purchase Delivery
    I received the product brand new and well packaged within the delivery time stated in the email (3-10 days). Althought I think it needs to be clearer on the website how long it will take for the product to get to you. I was told 3-10 AFTER i had ordered and paid for it. I would highly recommend buying from here as you get a great deal, even if you do have to wait a couple more days, it's definitely worth it.
  • Excellent
    Wow, you guys are getting seriously trolled. All favorable reviews are being downvoted. No doubt this one will be too, so let's see how many I get.
    My experience was superb. Ordered phone on Thursday and received it Friday. Box unopened and product was as described.
    Obviously I can only comment on the service I have received to date. I have not had cause to return a product or deal with mobile station in after Service.
    5 months ago
  • Perfect
    Purchase
    Competitive price with easy website navigation and quick delivery. Perfect shopping experience for me!
  • Perfect
    Purchase Delivery
    Excellent result
  • Perfect
    Purchase Delivery
    best quality and quick response
  • Perfect
    Purchase Delivery
    My experience has been flawless, shipping was extremely fast as I assumed the phone would be shipped from overseas but I believe they do have stock within Auckland as well
  • Perfect
    Very good and very fast. Ordered Monday morning, got it Tuesday morning! So quick took only one day.
    5 months ago
  • Very good
    Purchase Delivery
    Real Helpful! :) . Only thing I could fault really was I ordered the One Plus 3 which has dash charging. The adapter it came with was a USB C replacement which doesnt have the same ampage so jsut charges like normally. BUt they might as well of just given me a US to NZ power adatper so then I can use the charger it came with! :) thanks anyway.
  • Thanks for your advise. According to our policy, if the phone comes with the foreign charger, we will provide an extra NZ version good quality third party charger. For the safety reason, it is illegal to sell the mobile phones with NZ adapter. There are a lot of accidents happen caused by the normal adapter, serious case may caught fire. Therefore, we cannot provide these adapters. Thanks for your understanding.

  • Excellent
    Purchase Delivery
    Very good, will certainly shop again
  • Good
    The goods arrived in perfect condition. However there was a delay in the shipping time which was a minus. A good place to shop if you are in need for cheap products and have a lot of patience.
    6 months ago ( Updated: 5 months ago )
  • Purchase Delivery
    This user review is under investigation
  • This user review is under investigation
    5 months ago
  • This user review is under investigation
    5 months ago
  • This user review is under investigation
    5 months ago
  • This user review is under investigation
    5 months ago
  • Terrible
    **BUYER BEWARE**
    DO NOT USE THIS SITE.

    I bought a phone a while ago and it broke recently while still under warranty. These guys are refusing to replace the device. Terrible customer service, haven't heard back from them in almost two weeks. They still have my phone and I may have to resort to small claims court just to get a replacement. Stay away from this site.
    6 months ago
  • Sorry for the inconvenience. Could you please give us your order number. We will sort out the problem and make you happy this time.

  • Terrible
    DO NOT BUY FROM THESE GUYS

    So a while ago I ordered a phone from these guys and there were multiple problems that came with it. I contacted Mobile Station to sort these problems out and their customer service was absolutely terrible, for one they took no time and had no interest to even try to understand the problems that I was describing and gave me false information. among the past 6 months I have tried to contact them multiple times and I have been completely ignored and shoved aside.

    The phone is still faulty and I do not even trust these guys enough to send it back. 3 weeks for an "INSPECTION" not even for the phone to be repaired or replaced. not to mention that for a company that is based in Auckland their shipping time is incredibly slow.

    TLDR: Bought a phone that was faulty, took way to long to arrive and their customer service is the worst I have ever had to deal with.

    I know for a fact that I'll never buy or recommend this company for the rest of my life.
    6 months ago
  • Sorry for the inconvenience. Could you please give us your order number. We will sort out the problem and make you happy this time.

  • Perfect
    Purchase Delivery
    Great shopping, no hassles.
  • Terrible
    Be extremely careful if you decide to purchase from Mobile Station. I bought a Nikon D610 DSLR camera from them and it had at least 3 items missing. The manual was in Chinese but I managed to find out an English one online. The battery charger, shoecap and eye cover were missing. I asked them outright how that could be and whether this was actually a STORE DEMO or REFURBISHED item INSTEAD OF A BRAND NEW ITEM AS ADVERTISED. They ignored my question but did get around to sending the battery charger after a few calls and emails. They haven't yet sent the shoecover and eyecap, even though they promised to send the eyecap weeks ago. I'm writing this review 2 months after I placed my order and 7 weeks after I received it (without the missing items). After I posted this review, they called me asking me to remove the review and to buy the missing items myself and they'd reimburse me!
    8 months ago ( Updated: 7 months ago )
  • Hi Rasheed,

    Sorry for the inconvenience, as we told you before. You can buy the parts and we will refund the money back later. Have you sort it out yet? Have not get any reply from you for a long time.

    Mobile Station

  • Perfect
    complained about delay order. they gave me a credit.

    new order for my mobile phone.

    email reply not fast but reasonable service.

    Thanks for credit.

    got now new phone took 5days to get it.
    9 months ago
  • Excellent
    I had an issue with my handset (LG's fault) and contacted Mobile Station and was able to work out a quick and happy resolution to the issue.

    Happy to recommend Mobile Station for anyone looking to buy a mobile phone.
    9 months ago
  • Very Poor
    Purchase
    Very bad purchase, wasn't sold as a parallel import, got a call back for a concession, thought everything was sorted but I've received no concession for the inconvenience caused and haven't received a response after following up on emails. Not what I expected from a nz company. Awful service.
  • Terrible
    Probably the worst experience I've had buying a product online. Bought a phone through their website, received confirmation that it would be 3-10 working days, sounds fine. 10 working days later I havn't heard anything more. I send an email asking if there is an update on what is going on, did not get anything back. Halfway through week 3 I send another one, and get a stock reply that they will let me know asap. By the end of that week I have still not heard and send another one.

    Come monday afternoon of the 4th working week I still havnt heard, I get someone to phone them and find out whats going on, turns out they don't even have that phone available and asked if I wanted a different one. Now I understand if they dont have stock (says they do on their website) but to wait 4 weeks to let your customer know is just not acceptable. In the end I've asked for a refund, awaiting that I bought the phone I wanted somewhere else online, recieved it in one day. I was recommended these guys from family as they seemed to have been good in the past, but from my experience they have gone downhill badly, I hope in the future they can be better at keeping their customers in the loop as to what is going on.

    Also they should probably take down the phone in question from their website, as it still says it is available.
    9 months ago
  • Terrible
    UPDATE: Mobile Station contacted me via email asking me to remove my negative review in exchange for compensation. At this time, I noticed several other negative reviews "disappear" from PriceSpy and simultaneously some very good but ambiguous reviews appear. I reported this information to the PriceSpy team and forwarded them the email. They said they would look into it. I also received 2 phone calls from Mobile Station asking me to remove my negative reviews and offering me money to do so. Therefore, the 8-star rating that I currently see for this store can in no way be trusted.

    Short story:

    Phone arrived defective (and appears to have been a refurb.), I returned it immediately; the store did not communicate effectively or quickly about how the defective phone would be handled; refund took more than one week to be processed; the store refused to compensate me for returning the defective phone.

    Long story:

    Needed a new phone quickly, but thought I would try to save some money by ordering through this company. At first I was very impressed. The phone that I ordered arrived the next day. Unfortunately, it was defective (camera was not working). Also, as some other reviewers have noted, the packaging was not sealed (no seal on the box and the seal on the battery packaging had been cut), the packaging was significantly worn (the outside was scuffed and the inside flaps were a bit dog-eared). The device did not have any cosmetic damage, but it was not perfectly clean, so I have my suspicions that this was actually a returned/refurbished product.

    I contacted customer service immediately and sent the phone back by overnight courier. I let them know that I needed to get this taken care of quickly because I was without a phone and asked them to let me know if they could send out a new phone right away or just give me a refund. No one notified me when the phone arrived, so I followed up the next day and asked about the solution. They told me that they would give me the answer the next week (they received the phone on Thursday and this was the Friday before labour day weekend). The next week I followed up again and they said that the phone was in the service department. I explained again that I was not interested in receiving a repaired phone and just wanted a replacement or a refund (this was actually the third time that I had said this). They informed me that the manager would have to approve that and that he was not around. I followed up the next day and just asked for a refund because I was beginning to get a very bad feeling about the way that my defective order was being handled.

    It took more than a week from the time they received my device and when they processed the refund and they refused to compensate me for returning the defective device. So after losing $10 and 10 days on a phone search, I was back to my starting point (actually, it took another several days for the paypal process to get the money back into my bank account).
    1 year ago ( Updated: 9 months ago )
  • Perfect
    Purchase
    Would recommend others to use you, great service.
  • Terrible
    Ordered a phone from them specifically because it said (IN STOCK NOW!) and I needed one quick.
    After a few days I followed up and was told sorry 3-10 days - which is what they say on every item but I feel the ad was purposely misleading just to get the order. 11 days later I got the phone.
    9 months ago
  • We offer our sincerest apologies that this order has not arrived with you within this time frame. Could you please give us your order number. We can offer you $30.00 store credit for your next purchase.

  • Perfect
    MobileStation are Excellent. They have gone out of their way to provide great service. Thanks again!
    9 months ago