A couple of weeks back I posted a bad review for Mobile Station because I was certain we had received a water damaged refurbished phone instead of a brand new one.
After initially contacting them I felt I didn't get any redress but after being contacted again I'm thinking my initial communication experience was a misunderstanding.
Mobile Station were adamant that their products were genuine and asked for me to return the phone to them for checking which I did.
I didn't think I would be able to do this since my daughter had in the meantime munted the phone (although it still worked) so probably voiding any warranty.
But instead, Mobile Station insisted I should return it so they could identify if their supplier had supplied them with a non-genuine phone so they could then avoid using them in the future - fair enough and good for them.
They checked it out and agreed to a refund and did this despite my daughter having already badly cracked the glass screen.
So my thanks to Mobile Station, I obviously very much appreciate them doing that and showing that they stand by their products and customer service so I'm changing my review now to a good experience with an excellent on the star scale (a 'Perfect' star should not even be an option, nothing and no-one is perfect) :)