Biggest stock seller in NZ
Cellphone, Cases and Sim Cards
NZ Dealer, Wholsaler

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This shop is located in New Zealand. Prices are shown in NZD. You can communicate with this shop in English.

Detailed information PriceSpy members have rated Cool Mobile (8.33)
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  • Perfect
    Great service. Good price, fast delivery.
    7 months ago
  • Perfect
    Excellent product and service! I bought s7 from them with lowest price and they also gave me screen protector and case for free! Person who served me was really friendly and have knowlegde about what they are selling. I would definitely buying another products from them again.
    7 months ago
  • 2016-04-26 - One year ago. User reviews before this time are not included in the rating.

  • This user review is under investigation
    1 year ago
  • 2015-04-16 - JUN & H GROUP LIMITED (4366718) has taken over all business activities from Mobile Doctor Limited (1276615).

  • This user review is under investigation
    2 years ago
  • Very good
    Purchased an alcatel one touch idol mini from Cool Mobile, turns out it wouldn't work on telecom. once this became known the team at Cool Mobile instantly got in touch with me and offered me 3 options: A) if i was a skinny customer then shiping would continue, B) if i wanted an exchange for a similar price phone they were happy to do this for me or C) a full refund of my money. Option was chosen and my refund was processed and back in my account 2 days later due to the difference in banks. very happy would do business again in a second :) thanks guys
    3 years ago
  • Terrible
    Rude. Deceitful. Scornful. Think they are untouchable by New Zealand Law.

    If you buy something here, I sincerely hope that you never need to come back with any complaints because they WILL give you the runaround.

    I bought a Samsung smartphone at the beginning of 2012 that started to have episodes of freezing. The problem became progressively more frequent and in December I took the phone in to have them sort it out.

    I was denied a refund or replacement outright prior to inspection on the grounds that I had used the phone for "nearly a year" - the warranty was for 1 year. So I left it with them for "servicing".

    When I got it back, it had a new and worse problem - it would have episodes when it would type gibberish (the phone would register points on the screen where I did not touch when typing) and the only way to fix it was to do a factory reset, erasing all of my settings and applications each time it happened.

    When I complained to Cool Mobile a second time, they shrugged off all responsibility because it had been over a year since purchase. After making a scene they said they could "send it off again", I asked them where and they said Samsung in Albany or to Vodafone. So I decided to go to the Samsung Customer Service Plaza myself to see whether I could get it serviced there. They told me that my retailer had voided my official Samsung warranty by installing invalid firmware that wasn't covered under Samsung NZ. It was then that I realised Cool Mobile had been lying about where they send their phones for servicing, and that they had denied my rights as a consumer to have the issue redressed not only with them, but with the manufacturer as well. The manager scorned my mentioning of the Consumer Guarantees Act and talked with his friends in Korean (which I can't understand) while I was speaking to him.

    After much ranting with my friends, one of them mentioned that their service request form had a fake phone number to divert calls from customers who were having their phones serviced. To my disbelief, when I called the number at the top left corner of my service request form it led to another business entirely. The manager of that business had been putting up with calls from Cool Mobile customers for about a year, and had complained multiple times to them to rectify the issue.

    On top of everything else, the staff sneered at me when I went to complain, avoided eye contact out of contempt when I spoke to them, and the manager even tried to furtively take my service request form on my second visit to erase evidence that I ever came in for servicing during the warranty period.

    I know many friends who have told me about their bad experiences with this retailer, but none have been persistent enough to pursue justice through the barricade of contrived inconvenience and rudeness. I initially intended to take this case to the Disputes Tribunal, but I feel that this business should be revealed for what it is to protect other NZ consumers. It's appalling that this kind of shady business could thrive right in the middle of the Auckland CBD.
    3 years ago
  • Terrible
    Horrible: very rude customer service from staff to the boss. Bought a mobile from the shop, was not satisfied about the design and specifications. Returned with original package to shop next day. The shop didn't accept any returns and told me they were an international company and don't need to follow New Zealand legislation and Consumer Act. For $200 mobile, they deduct $40 off for handling fee after one hour rude refusal.
    4 years ago
  • Perfect
    Excellent store with great service. Even threw in a screen protector and case on my purchase.
    4 years ago
  • Decent
    +ve :
    - Plus point they have a physic shop in CBD. Have purchased a couple of times- no complaints... - Lot of accessories available

    -Place seems too busy and some times you may have to wait for a long time to get an answer...

    Could do better...acceptable....
    4 years ago
  • Excellent
    Great service from these guys, prompt delivery and included a free screen cover and protective case for my phone which was a nice gift. I would buy from them again. I purchased a LG P970 phone and love it. Great phone for the price.
    4 years ago
  • Terrible
    Very very rude people workimg there, this company ruin my online buying experience for good. When they make mistake they dont appoligise· i rather pay a bit more at other store than putting up with the headach that follow with this company
    4 years ago
  • Excellent
    aweomse store! very friendly! service was great!
    5 years ago
  • Very good
    I've bought two phones from Cool Mobile, and they usually have pretty low prices. Their store is in the Aotea Square movie theatre arcade behind Borders and the Japanese $3 store.
    The service is OK. I haven't had any problems with the phones so I don't know how they are with returns.
    6 years ago