NZs Premier Extreme PC Builder
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http://www.computerlounge.co.nz

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The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in English.

Detailed information PriceSpy members have rated Computer Lounge (8.53)
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  • Poor
    Unfortunately was sold an in-compatible - Ex-Display Stock M.2 drive for my computer which I spent I lot of $$ , $3000 + , (Verified by ASUS,Corsair themselves.)
    Support offered was below par and going the extra step for the customer seemed too hard and out of their way to perform. .

    Unfortunately they have lost my custom , disappointed and let down.

    Update: I had come in with assembled machine, which was not satisfactory for CL to test , which I could understand to a small degree, and was told I could sell the M.2 Drive on Trademe !? ,( which I did at a loss )
    Still un-convinced that CL senior staff knows ASUS Motherboards 100% and which M.2 Drives can/cant run , i.e M.2 PCIe and M.2 SATA .

    There is nothing further to provide assistance on. Thanks.
    5 months ago ( Updated: 15 days ago )
  • Excellent
    In store experience only.
    Generally very good guys to deal with, but it can be a little hard to get the staffs attention if they are busy.
    Prices are usually the cheaper side of reasonable, especially consider the better service they offer compared to PB tech.
    17 days ago
  • Perfect
    Best online shop with the best support, great pricing and super fast shipping.
    26 days ago
  • Perfect
    Very good customer service. They always reply fast and are helpful. Will definitely go there again.
    1 month ago
  • Perfect
    Been buying from this group since almost their first day. Gear is always cutting edge and assembled package might cost a little more but this is more than balanced against its reliability and after sales service - yes there have been one or two problems in the past with hardware but Computer Lounge response has always been timely and very effective.
    It is hard to find a computer store that isn't just selling package deals and actually knows what they are talking about.
    Anybody who is serious about getting a great PC should definitely visit this store or its webpage and checkout what is available- you wont be disappointed !
    Thanks a lot guys - great job, fantastic shop
    2 months ago
  • Perfect
    Great customer service. Always able to provide the best solutions. Will continue to do business with them!
    2 months ago
  • Perfect
    made a couple of purchases now, and they've both arrived quickly and well packaged.
    2 months ago
  • Perfect
    Computer Lounge's showroom staff are extremely friendly and helpful. They have a great selection of audio gear available for demo which really helped me come to a decision as to which headphones to purchase. Will definitely be shopping there again!
    2 months ago
  • Perfect
    Great store! Helpful staff, speedy delivery and they stock good gear!
    2 months ago
  • Perfect
    Always awesome to deal with. Amazing support and fast turn around.
    2 months ago
  • Perfect
    How to describe. . . I ordered parts for a gaming pc build, pretty much the whole lot, 2 days later there was a courier at my door with 2 big boxes?? What could it be I wondered, surely my parts would not have arrived by now being in the south Island. Sure enough every part i ordered all there. Did a test boot its all working :) Yay, time to build. As I was building my SSD was not being found by the bios, hmm rang them, they said send it back, 2 days later I had a new one as the other was faulty. Top of the game when it come to PC parts and service I would highly recommend using Computer Lounge and there service is far above the rest.
    2 months ago
  • Perfect
    Computer Lounge is always 1st port of call for PC related stuffs.
    I would and have happily pay extra through CL knowing the great service and accuracy of their products
    2 months ago
  • Perfect
    Have purchased from here multiple times, communication has always been quick, and shipping has been much faster than I expected, A great team, and great prices too.
    2 months ago
  • Perfect
    Very reliable store. The team at Computer Lounge know their stuff and supply the best brands of components. I've always encountered prompt communication, fast shipping and helpful customer support from CL.
    3 months ago
  • Good
    Very good communication an shipping is good
    4 months ago
  • Perfect
    Just the best customer service I have ever had, accepted my RMA on 2 Logitech g930's (Logitech's design flaw not CL's fault) and the second time credited the money so that I could get something else, AND even then lowered the price temporarily on there site to meet another company's price so that I could use the reward points on the lower price.

    They really go out of there way just to help. I can not recommend them enough
    4 months ago
  • Perfect
    Bought a $2K gaming rig from them in store, super helpful picking out which parts would suit my needs and made around 7ish alterations re quoting each time which was great. They even matched prices of another rig which I was considering online which was great!

    Also their store is amazing all the top of the line products are out on show including the 144hz monitors and a large assortment of mechanical keyboards and mice to try out, would definitely go back there again.
    4 months ago
  • Perfect
    I'm a regular customer at CL and they never fail to amaze me with their service. Fast turnaround and awesome response times to queries. Keep up the good work!
    4 months ago
  • Good
    EDIT: Got a call from a nice man named Caleb. He explained why there was a delay and gave me a free game as an apology. Still not a satisfactory experience, but at least they tried. Rating changed from 5 stars to 7 stars. Original review below.
    -------------------------------------------------
    DON'T BUY WHEN THEY ARE LOW IN STOCK.

    Purchased an SSD from them when the site said "3 Instock At Computer Lounge". Got a message the next day saying they were out of stock and detailing other SSD options (which cost a little bit more). I said I'd wait for more stock.

    A week later I messaged them and asked what was going on. They said they hadn't even ordered more stock of the SSD they had sold me. They didn't give me any ETA.

    First part I ordered for my new PC and last part yet to arrive. Practically forced me to pay a little more for the different SSD.

    I've ordered other things from Computer Lounge with no trouble. It seems they fail at keeping track of stock and getting new stock.
    4 months ago
  • Perfect
    Exceptional service! Ordered at 4.30 at shipped 10 minutes later. Have always brought products from CL and always has being a 10/10 service.
    4 months ago
  • Perfect
    Made many purchases over the year, with many other company's for business as well as personal. Time and time again im still finding these guys to be top notch. Also have stopped me from wasting money on parts that would have not worked, where as most retailers would have taken the money without care. Due diligence of trying customers are very much rewarded.

    Thank you once again CL!
    4 years ago ( Updated: 5 months ago )
  • This user review is under investigation
    5 months ago
  • Perfect
    I have always used and recommended Computer Lounge for business and personal purchases for a number of years now. I have purchased hundreds of thousands of dollars of equipment from them. The sales staff are always friendly, approachable and knowledgeable about the products they sell. I love being able to buy something online at 3pm and then have the item arrive at my door before 8am the next business day. I also like the honesty of the sales at Computer Lounge, there's nothing worse than buying something online only to find that "in Stock" means something else, and you end up waiting weeks to receive your product(s). When Computer Lounge say 'in Stock" they truly mean it.

    Any problems I've had with any products from Computer Lounge (faulty etc), I've simply gotten in touch with them, sent back the products and they have handled the whole RMA process for me, including shipping back a replacement very promptly. But these problems aren't Computer Lounge's problems, but the manufacturers fault themselves.

    I'll continue to shop at Computer Lounge, and continue to recommend others to do so. I am always keen to continue supporting NZ owned businesses and help our economy grow.
    5 months ago
  • This user review is under investigation
    3 years ago ( Updated: 5 months ago )
  • Excellent
    I've purchased a few thousand dollars worth of parts from Computer Lounge over the years, only once was there a minor issue. An item was showing it stock, when it actually wasn't. I was promptly contacted and offered a slightly more expensive product at the same price. Other than that, they've always been quick and easy to deal with.
    5 months ago
  • Very Poor
    When you purchase items they give you the option to accelerate your order for an extra $15 on top of your price. I didn't choose this. Paid by credit card. It took more than a week for them to PROCESS my order.
    No contact other than the confirmation email has been made. Other sellers would've shipped the item the next day after receiving payment without having to pay extra for "accelerating" your order. Terrible terrible place. Won't be doing business again
    6 months ago
  • Hey nandocaste,

    We do apologise for the time it took for your order to be dispatched.
    We aren't sure why this has happened but we would like to look into this to avoid this reoccuring in the future.
    Are you able to reply to the PM we sent you with your order number so we can investigate this case?

    Thank you for your honest feedback and again we do apologise for this delay.

    Regards,

    Computer Lounge

  • Perfect
    Fast, reliable, and helpful. Can't get better than this.
    6 months ago
  • Terrible
    Edit: Since Billy Ross left Computer Lounge they've become just another typical New Zealand money hungry business that doesn't care about their loyal customers - in fact, they're now treating them with disrespect, ignorance, and insulting their intelligence.

    I've been buying computer parts all my life, and all over the world. Therefore I can safely assess CL as one of the tidiest online stores in the world, though more extensive categorization would be welcome (similar to the likes of NewEgg or ComputerUniverse). Free shipping approach makes things so much easier, and they have good selection, though I wish they were able to source more high-end products on demand.

    I give them 9 out of 10, because I feel there is still room for improvement, like price matching certain overseas store that ship to New Zealand, and paying for return shipping costs on faulty/broken items that need RMA. They should also expand to offer 4K LED Televisions, as those will become the major gaming monitor solution in the next few years.
    1 year ago ( Updated: 6 months ago )
  • Hey soapbox,

    We are deeply disappointed to hear this and will investigate this complaint.

    Regards,

    Computer Lounge

  • Perfect
    Purchased my computer case through these guys and it was a flawless quick delivery, these guys are very quick with delivery.

    Also they have solid pricing and supply a professional service
    6 months ago
  • Terrible
    I purchased a pair of Sennheiser Game Zeros which ended up not working at all with my computer set up. While I expected the quality to be less than they were capable of, given I was not using any extra audio hardware, they still should have sounded more than acceptable, yet were found to be nothing short of awful.
    They were then tested on an in-store model and were found to be working fine, leading staff to believe it was a motherboard or driver problem. After veryfing extensively that neither of these were the case, and that the problem was not on my end either, we returned to the store yet again and tried to return them, as they were clearly not working as intended, but were refused on 'hygiene grounds', despite not having worn them for more than 15-20 minutes.
    We were, however, offered a part which we were told would fix it, the only New Zealand stocker of which seemed to be Computer Lounge.
    After sourcing this part elsewhere for cheaper, the headphones still did not work. Some of the audio issues were fixed regarding sound quality, but others still remained, especially those related to lack of bass. More importantly, the part did not seem to allow for audio and microphones to work together properly, meaning I was offered an incorrect part.
    The reason for the audio not sounding acceptable before and after the DAC is still unknown, and computer lounge has shown no interest in wanting to help resolve this problem.

    My experience has been nothing short of utterly depressing, I will not be recommending this store, and I will certainly not be shopping here again.
    6 months ago
  • Hey Beli504,

    We are sorry to hear that you recieved such an unsatisfactory experience when purchasing from our store.

    We try to offer the best service we can for our customers, this is why we often have demonstration headphones to try in store so that you can choose the best headphones for you.

    The headset you purchased are known to have less bass than other headsets in the same price range as these are designed to pick out very fine levels of detail across the dynamic range rather than just being a bassy music headphone.
    The DAC that was recommended to you was a possible solution as it has a "Bass Boost" switch which may help to liven up the headset to your taste.

    Perhaps you could place a review of the Sennheiser headset on the PriceSpy product page so that other users can read your opinion of this headset: http://pricespy.co.nz/product.php?o=2369263

    We haven't heard back from you recently so are unable to help you any further unless you get in touch.
    We do thank you for taking the time to place feedback and we value your opinion.

    Regards,

    Computer Lounge

  • Excellent
    Bought a WD 6TB Green drive. Bank payment and shipping processed quickly and HDD received in good order.
    Disk failed to be seen in BIOS or if it was seen, was rendered unusable due to excessive bad sectors. Even WD Diagnostics failed on the drive.
    SMART test failed on the drive.
    Rang Computer Lounge and advised them of the failed drive and the tests I'd done to verify the drive was failing/failed.
    RMA'd the drive back in a bubble wrap'd box with Computer Lounge covering courier cost.

    Couple of days later a new WD 6TB HDD was shipped and arrived in good order.
    This time DOA.
    The drive couldn't even spin up.
    RMA'd the drive back in a bubble wrap'd box with Computer Lounge covering courier cost.

    Couple of days later a new WD 6TB HDD was shipped and arrived in good order.
    Ah, they used a box this time too.
    Almost to scared to touch the drive this time.

    A well known NZ computer company would charge me $70.00 to initialize and run a diagnostic on the drive for me... ah, maybe, no.
    Man'd up and for the third time installed the drive.

    PC BIOS saw the drive. Formatted and Partitioned the drive. Tested drive using full disk test and SMART stat review. All OK.
    2.5TB backup to the HDD and reviewed drive status and still OK.
    Drive used for over a month now and no issuses.

    Third time lucky.

    Summary

    Two failed/DOA drives and then finally got a good one.

    Computer Lounge handled the failures professionally and were quick to identify the failure and offer an RMA replacement and covered shipping.

    Not a perfect purchase for me as there was a lot of back and forward, but I have no complaints on the way Computer Lounge support handled my case.

    Now when HDDs come with 3-5 year warranties I like to know the company I'm dealing with is a company I can trust and Computer Lounge has given me no reason to doubt their ongoing commitment and support at this time.
    9 months ago
  • Perfect
    I purchased a computer chassis from them on sunday and it arrived 8:30 in the morning the next day!
    10 months ago
  • Perfect
    Excellent first time experience ordering from this shop. Good quick communication by phone and email, took the option to choose my own courier for a few bucks extra. Items were expertly bubble-wrapped. Price for the Intel SSD was lower than Amazon. As a first time customer you have to do a little extra work to clear their cc safeguard but that's not really a negative.
    12 months ago
  • 2015-02-11 - One year ago. User reviews before this time are not included in the rating.

  • Very good
    Used to rate this store 10 stars but seems like the recent years with perhaps new staff etc or just change in management, things haven't gone as smooth. Ordered a 6 TB WD drive them from, first one came dead on arrival. So I told them, they said RMA it back (keep in mind I had to spend money to courier it back to them, which I didn't even ask for compensation for) so I sent it back. Unfortunately, bad luck, courier apparently damaged it so now I can't get a replacement drive and I have to seek reimbursement from the courier (keep in mind, I packed it with pretty much the same bubble wrapped CL sent it to me in). A pain in the ass. Ok, I can understand, not exactly their fault but the couriers though seems like the chances of getting my money back from courier is probably going to be an uphill fight.

    Okay, still missing a hard drive so I email them asking in light of this situation, can they offer me a good discount on the same drive, reply says, no they can't since HD prices going up they can only offer me the "same price". So immediately I thought ok fine, if I can get what I paid for originally then it's still kind of ok. I ask if they can put it in the shopping cart the item but then said just buy as usual and send them the order number. I also requested they TEST their drive before sending it to me since I don't want another fault. So in goes the order and everything is well but then I realise they never deducted the cost of what I originally paid in the first invoice ($349.55) (retail is $379.95) so I ask them what's going on and apparently what they meant by "same price" is the retail price that hasn't changed for the last 2-3 weeks. Couldn't they have worded that better???? the price was cheaper before with discount so why call it SAME PRICE, which technically they're not offering at all since anyone can just go on the website and buy it at that price. Why not call it CURRENT PRICE. In fact, if I bought it the week before during their 10 % off week I probably could have got it below $349.55 anyways but apparently, this guy is telling me discounts were impossible. So I lost 350 dollars from the first order because they sent me a faulty drive and now I have to fight the courier company, and now they're trying to rip me off another $380 for another drive that I wouldn't have needed if it wasn't broken to begin with. All i wanted was just the same hard drive at the same price and I expected that they had at least some empathy towards my situation since it was their faulty hard drive which brought me to this in the first place. I've now attempted to cancel the order with them and hopefully that goes off without any issues. Overall, barely acceptable service in my opinion and it's quite sad really since prior to this, I was always positive about this store, recommended it to ALL my friends and even voted for them for the last 3 years as top store fo the year...

    I'll keep some stars on since my other RMA they were quite helpful, even though I had mistakenly thought I bought the hard drive from them and they sorted that out for me anyways.

    Update: they canceled my order at least so I'll give them another star back. Still not really convinced but nothing much to do.

    Update: After some discusssion, they've agreed to meet half way with me (slightly reduction in cost but not as low as the first drive), I understand as a business they need to make money and can't always give the same discount depending on the time and date but I just wanted a small gesture from their side, which they have now given and am happy to raise the feedback up :)
    2 years ago ( Updated: 1 year ago )
  • Excellent
    I don't like their choice of courier but otherwise customer support is top notch. Never had a problem and have been using their services for years. Keep it up!
    1 year ago
  • Perfect
    is gud
    1 year ago
  • Perfect
    Use CL for every purchase I can, their price is unmatched and the free shippment is a bouns. What you really get is the outstanding service when a hickup does occur. AAA
    1 year ago
  • Perfect
    Even my worst experiences with CL exceed my best experiences with pretty much any other store. Top notch service, again and again and again.
    1 year ago
  • Perfect
    10k + spent here over the last 4 years, these guys always go above and beyond for their customers. Top tier store - There's a reason they win pricespy store of the year again and again....
    1 year ago
  • Perfect
    Always great.
    1 year ago
  • Perfect
    Great (and fast) service.
    No problems to get some advise from them about components, etc.
    Always friendly and helpful.
    My 'Go To' store now.
    Thanks guys.
    1 year ago
  • Perfect
    excellent service
    1 year ago
  • Perfect
    While prices are not the lowest, the customer service, especially in-store, is excellent.
    1 year ago
  • Perfect
    These guys are usually one of my main places i buy electronic goods from. They have a good range of products but not the best. Prices are clearly shown and shipping is inclusive, however they don't always have the cheapest price. They process orders quickly and shipping is fast, and you are keep up to date. I would recommend these guys
    1 year ago
  • Perfect
    Bought a Sennheiser headset and logitech G402 mouse from them. Very happy with the products and the shipping only took 1 day.
    1 year ago
  • Perfect
    Purchased an Xbox 360 controller from Computer Lounge was posted out very quickly great service
    1 year ago
  • Perfect
    Bought alot of hardware from CL over the years and even though there are more choices popping up out there, CL has been on top of their game more than any other I've used.

    Very informative with order status updates, reasonably priced, a variety of components stocking mostly higher end manufacturers, and friendly helpful forums and always go the extra mile to fulfill customer requests.

    Fastest processing I've known of for a PC parts dealer... which brings me to people complaining about the process, it's not the fault of CL why your order takes 24/48hrs to process, it's your bank... your bank does the usual security process before any money transaction is authorised, that's why there's 'pending' status on your order, waiting for your money to clear.

    Best customer service I've experienced in the business hands down.
    1 year ago
  • Perfect
    Excellent!

    I bought a GPU and it arrived two days later (a day if you take into account the time for the transfer to clear), this was with their free shipping as well (castle parcels) which have been the best that I have experienced with so far.

    Even though they don't always show up as the cheapest for the item they make up for it with free shipping and the huge number of deals that they regularly have.
    If price is keeping you away, then be a little patient and it'll go on special soon, chances are it will arrive sooner than courier post or the numerous other couriers.
    1 year ago
  • Perfect
    Bought quite a lot of components through these guys. Overall a good experience, customer service is great.
    1 year ago
  • Very good
    UPDATE:
    I've been called by Computerlounge to explain the entire process and what has gone wrong and what can be improved. Some errors have been made and of course that is human. Because of the good reputation here, I'll believe it was a mistake. Rating changed.

    After reading a lot of reviews of SSD, I ordered a Crucial M500 240GB, because that one has the best reviews in that price range. I ordered on Friday evening. As this was the first time I ordered there using a credit card, I had to submit proof of this. The code I had to submit, was not on my statements, so I submitted a printscreen of internet banking. That was not enough, I had to wait until Tuesday before I could call my bank to retrieve this code. The other option, call my employer, was neither an option during the weekend.
    Other shops do this different by deducting a small amount (e.g. 6 cent) and that is easier.

    The delivery did not go well either, this was not the fault of Computerlounge. The courier probably went to the wrong house, because at the time of failed delivery, we were at home. So, we had to pick it up from the depot the next day. A week after ordering, I had my package. However, a wrong SSD was included! Instead of the Crucial M500, a vague Chinese SSD was sent (Mushkin) with a lot of bad reviews. Even the invoice was stating this one, so someone deliberately changed this.
    I could not contact Computerlounge before Monday. I called them about this and without apologies or reason why this happened, they immediately sent a new one.
    And again, troubles with the delivery, after complaining and dropping by at the depot AGAIN (12km single trip!).
    On Wednesday, 12 days after ordering, I had the correct SSD.
    1 year ago