NZs Premier Extreme PC Builder
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http://www.computerlounge.co.nz

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The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in english.

Detailed information PriceSpy members have rated Computer Lounge (9.43)
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  • Perfect
    Bought quite a lot of components through these guys. Overall a good experience, customer service is great.
    6 days ago
  • Acceptable
    Quite slow to process the order - 2 days. Purchased early afternoon and paid by credit card (no additional fee - great!), however, it took until overnight to accept payment and another day to process the order (even though the item was in stock).

    You can pay for faster processing, but what will this reduce to - 24 hours rather than 48? Ordered Monday. Now Wednesday. Paid for courier delivery, so I hope to see it tomorrow at the very latest.

    I chose Computer Lounge based on their "reasonable" postage prices, however, I don't think I'll be shopping here again - too slow to deliver!
    13 days ago
  • Very good
    UPDATE:
    I've been called by Computerlounge to explain the entire process and what has gone wrong and what can be improved. Some errors have been made and of course that is human. Because of the good reputation here, I'll believe it was a mistake. Rating changed.

    After reading a lot of reviews of SSD, I ordered a Crucial M500 240GB, because that one has the best reviews in that price range. I ordered on Friday evening. As this was the first time I ordered there using a credit card, I had to submit proof of this. The code I had to submit, was not on my statements, so I submitted a printscreen of internet banking. That was not enough, I had to wait until Tuesday before I could call my bank to retrieve this code. The other option, call my employer, was neither an option during the weekend.
    Other shops do this different by deducting a small amount (e.g. 6 cent) and that is easier.

    The delivery did not go well either, this was not the fault of Computerlounge. The courier probably went to the wrong house, because at the time of failed delivery, we were at home. So, we had to pick it up from the depot the next day. A week after ordering, I had my package. However, a wrong SSD was included! Instead of the Crucial M500, a vague Chinese SSD was sent (Mushkin) with a lot of bad reviews. Even the invoice was stating this one, so someone deliberately changed this.
    I could not contact Computerlounge before Monday. I called them about this and without apologies or reason why this happened, they immediately sent a new one.
    And again, troubles with the delivery, after complaining and dropping by at the depot AGAIN (12km single trip!).
    On Wednesday, 12 days after ordering, I had the correct SSD.
    1 month ago
  • Perfect
    Great service really fast, keeps you updated, item well packaged.
    1 month ago
  • Perfect
    Awesome service, always updating me with info. Certain earphones I ordered had no stock, and more was coming in on Monday, and CL was really good with recommending another option. Fast shipping and great service.
    10/10, would buy again.
    1 month ago
  • Perfect
    Good price matching... scored a great deal on some AKG cans through computerlounge. Previously I purchased a logitech keyboard as well... good fast service
    1 month ago
  • Perfect
    Made my first on-line purchase one week ago, and the second this week. The price of the goods, freight charges, packaging, and speed of delivery have been outstanding. I consider Computer Lounge to be the best on-line shopping store bar none!
    2 months ago
  • Excellent
    I've been buying computer parts all my life, and all over the world. Theerfore I can safely assess CL as one of the tidiest online stores in the world when it comes to website navigation and ease of use. Free shipping approach makes things so much easier, and they have good selection, though I wish they were able to source more high-end products on demand.

    I give them 9 out of 10, because I feel there is still room for improvement, like price matching certain overseas store that ship to New Zealand, and paying for return shipping costs on faulty/broken items that need RMA. They should also expand to offer 4K LED Televisions, as those will become the major gaming monitor solution in the next few years.
    2 months ago
  • Perfect
    Amazing customer service, with free shipping and very helpful staff. All the products they sell are good quality even if there are less options than other stores. Would highly recommend.
    2 months ago
  • Good
    I have been pleased with Computer Lounge in the past. Shipping has always been fast with very secure packing. However, my last experience with them was less than satisfactory. The "secure packing" I have come to expect from CL was non-existent with my last order. After describing the poor packing job to their Dispatch Department, they agreed with me and assured me that steps would be taken to avoid this happening in the future. While the free shipping met their delivery target of 2-3 working days for the North Island, it was a bit slower this time. As always, Billy in their Sales Department is excellent and always ready to help. I will shop at Computer Lounge again, but I just thought it necessary to share my last experience with other PriceSpy members.
    2 months ago
  • Perfect
    Excellent range and service!

    Have dealt with Computer Lounge multiple times before, and in-turn have recommended them to friends. The resulting conclusion has always been the same for anyone who I have recommended them to. Excellent experience!

    Computer Lounge is among those elite few stores on Price Spy that truly care about your current and future transactions with them. Every time I have dealt with them, the product has been shipped, packaged and provided in a way that reflects the excellent Price Spy reviews.

    Recently I dealt with an RMA issue for a friend who I recommended Computer Lounge to. From previous experiences with other stores which will remain unnamed I was apprehensive about the RMA process. To my delight, everything went smoothly and I received a new product within the week which functioned properly. Through the whole process they were professional, prompt and communicated exactly what I could expect during the process. Superb!

    Value is derived from not just in how much the product costs, but the after sales support, professionalism and the manner in which the companies representatives deal with customers. Computer Lounge ticks all those boxes.

    So, if you are looking for a new component on Price Spy, and you notice Computer Lounge is providing it, even if they are not the cheapest, remember, that you get what you pay for. In the case of Computer Lounge, it is the complete start to end package and after sales support that justifies your purchase. Keep it up Computer Lounge.

    Full rating, highly recommended!
    2 months ago
  • Perfect
    This was only my second order from Computer Lounge (the first was several years ago) and the service was every bit as good as I remembered it.
    Very prompt with communication, they notified me well when an item wasn't in stock, and obtained it very promptly.
    The parcel turned up as promised, very well packaged and just as I'd ordered.
    Thanks for another great experience!
    2 months ago
  • Perfect
    I've made many small orders through computer lounge over the past few years. I've never had a single issue, delivery is always prompt.
    3 months ago
  • Perfect
    Excellent prices with a great price match service combined with a great customer rewards program make Computer Lounge my choice when shopping for PC parts and accessories.
    I have had no issues from them at all.
    The overnight shipping is great too.
    Great services and great prices and a well designed and up-to-date site make shopping at Computer Lounge an enjoyable experience.

    Thanks team
    1 year ago ( Updated: 3 months ago )
  • Perfect
    Computer Lounge are a wonderful store to purchase from. I've spent at least $3K on parts from this store alone. Their communication is excellent and were able to change a product over and refund the difference without it being a hassle. I would highly recommend them, and they will be the place I go to for my next purchase!
    4 months ago
  • Perfect
    I bought ASUS RAMPAGE IV Black edition, it was very quick after payment was confirmed. They also refunded me some of the money back in a very nice manner after a voucher supposely not working during the transaction of the order.

    Awesome place to get your PC!
    5 months ago
  • Perfect
    What a fantastic store. Their showroom is very well presented and their prices are great. I called up for a price match and they matched it no problem. Thanks for the LCD :)
    5 months ago
  • Perfect
    Great store, large stock, can be slightly higher prices (on some items) but know you will get great service
    6 months ago ( Updated: 5 months ago )
  • Excellent
    I have bought several items from Computer Lounge. Each time I have been delighted with the service. At one point the device was faulty, they replaced it without hassle
    6 months ago
  • Excellent
    Picked up my entire build from their stores. Good customer service and they had a fair idea of what was being put into the system (choice of GPU to allow for X-fire).

    Their pricing is on the higher side compared to rival stores but they are happy to do a price match which is a real treat.

    Haven't tried their shipping yet, but most people seem to have had a good experience with them.

    I do suggest you call them up as opposed to email as replies are quite sluggish.

    Overall, a top notch place to get your gear!
    6 months ago
  • Perfect
    Awesome
    6 months ago
  • Perfect
    Brilliant customer service, good products at competitive price. They are always my first choice when shopping for computer parts and systems.
    6 months ago
  • Perfect
    Great store, amazing customer service, willing to help, cheap products. All in all, great store!
    6 months ago
  • Perfect
    Bought two items from Computer Lounge on seperate occaisions and service was always top notch. Online ordering was easy and their instore staff were helpful.

    10/10
    7 months ago
  • Perfect
    I've bought a few things from Computer Lounge and it is an absolutely top shop. My most recent experience was of a premium Netgear router (DGND4000). After two weeks of fiddling it was clear to me that the wireless on the router was faulty. I let Computer Lounge know and they agreed immediately that it sounded faulty and offered RMA. I posted it from Hamilton at about 3pm Saturday and I'm sitting here with a brand new, sealed replacement on Wednesday evening. It is this sort of after sales support that creates really loyal customers. Well done Computer Lounge!
    7 months ago
  • Excellent
    Awesome store. They've got solid security for online purchases, their free shipping arrives fairly quick and is well packed and protected. I'll be coming back to them next time I buy some pc hardware
    7 months ago
  • Excellent
    Excellent service at all times, Top friendly advice when asked and store presentation is excellent
    8 months ago
  • Perfect
    I now understand why Computer Lounge is consistently rated so highly. I recently purchased a power supply from another online store only to be told after payment had cleared they were out of stock. Getting short of time I placed an order with Computer Lounge. I let Computer Lounge know my situation and the next day after the order was placed I received my power supply! Less than 24 hours after I had placed my order I received my power supply. It's this kind of service which deserves a solid 10/10.
    8 months ago
  • Perfect
    I've always had excellent experiences with Computer Lounge. Best prices, quick & free shipping, amazing sale items, responsive staff and consistently the cheapest around. What more could you ask for!
    8 months ago
  • Perfect
    Always in stock. Free shipping. Price match. Can't beat this store!
    8 months ago
  • Perfect
    Awesome reliable service, a pleasure to deal with
    9 months ago
  • Perfect
    I recently ordered a mid-size computer case from Computer Lounge. The delivery was lightning fast and the case arrived in perfect condition. Their Sales Department is more than willing to answer questions and to offer tech help before making a purchase. Communication before and after the sale is superb. I would highly recommend Computer Lounge if you are looking for "top Quality" computer parts and desire a trouble-free transaction.
    10 months ago
  • Excellent
    Product arrived within 2 business days as advertised and well packaged. Customer service was excellent (for example they phoned me up promptly to clarify the delivery address I'd given). Only downside was that the courier left my software in the letterbox, instead of a calling card, when the package required a signature.
    11 months ago
  • Perfect
    These guys are good and deserve their ratings, they are professional, they deliver on time and provide excellent technical advice. Quality service!
    11 months ago
  • Perfect
    Straight-forward and very fast communication and delivery. Always so so so reliable!
    11 months ago
  • Perfect
    I've been using Computer Lounge since 2008, and placed 30-odd orders with them so far. I also have some RMA experience with them. They've always maintained a consistently high standard of service and after sales support, with fast and reliable communication. Orders are processed swiftly and arrive exceptionally well packaged. Their website is well appointed and a pleasure to use, although on occasion I've found the stock level indicator to be somewhat less than accurate. The staff are professional and very reasonable to deal with. Their pricing is not always the lowest, but competitive nonetheless and they often pricematch. The free shipping should also be taken into consideration. Highly recommended.
    12 months ago
  • 2013-07-22 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    Best price, excellent & fast communication, free & fast shipping, & well packaged. What more can you ask for? Thank you. Will definitely be buying from you again.
    1 year ago
  • Perfect
    Great service, I ordered 10 items from two stores on Sunday both arrived Wednesday morning. Computer lounge was one...very impressed, paid by bank deposit so money didn't clear till Monday evening.

    They had it packaged and sent in a day.

    Note: I only order what they have marked as in stock!
    1 year ago
  • Perfect
    Tens should be reserved for extra mile service, however I think these guys have earnt it.

    Communication was exceptional, I had a bit of to and fro (via email) about an out of stock part. Responses were always super quick, and helpful alternatives offered without being pushy. Also felt their ordering system is very well managed; correspondence is all saved as part of your order history, which keeps any changes above board and clearly recorded.

    Delivery also excellent, items were received next day.

    Went to these guys for reasonable prices, would definitely recommend them for the quality of service.
    1 year ago
  • Perfect
    Rarely do I ever give a store 10 stars, since there is always a few tiny things that a customer may find a reason to pluck a star or two away. However, I've made several very happy purchases from computer lounge. Aside from their extremely attractive free shipping option, their prices are also extremely competitive. Communication is always great and they are always willing to help. Unfortunately (or should I say fortunately) I haven't had to deal with them in terms of warranty issues but I am sure with the usual level of customer service I've experienced from them thus far, it would not be a problem at all.
    1 year ago
  • Perfect
    Got quite a few orders from them so far. Also returned a faulty PSU to them. All without any problem. This is one of my best PC shops I have ever traded. Please keep providing best service :)
    1 year ago
  • Perfect
    Perfect service, price, packaging and delivery. Somewhat ok-ish performance from technical support department.
    1 year ago
  • Perfect
    I have brought items from Computer Lounge over a period of years. Every time I have experienced great service. The last order made on Anzac Day, arrived the following week perfectly packaged. All this for a very good competitive price too.
    1 year ago
  • Perfect
    Bought a Logitech G400 over the long easter weekend, as well as having a discount code to use I also received it the following tuesday once the holidays were over.

    Even though it was a small item the package it arrived in was large and had newspaper and bubble wrap. Awesome service 10/10
    1 year ago
  • Perfect
    Great website with good options like armor plating. Package came in a huge box filled with newspaper with another big box inside with more newspaper. The individual items were wrapped in bubble wrap. I would put money on survival from terminal velocity.

    Communication is fantastic. Ordered on thursday night, arrived tuesday morning. 10/10 Would buy from again.
    1 year ago
  • Perfect
    I ordered some computer components from the over Easter weekend, one product was waiting for stock, and I was well informed on this. When the stock came in, they notified me that another one of my products sold out due to other orders, and offered to switch for a similar product with no extra charge. I personally didn't mind, and the fact that they informed me was great. The order got delivered 4 days later, everything in perfect condition. My first shop there, definitely not my last.
    1 year ago
  • Perfect
    Professionally run top outfit,friendly and helpful...it is all good...as always,my first stop to shop.
    2 years ago ( Updated: 1 year ago )
  • Perfect
    Great company, nothing bad about these guys at all which is honestly harder to find now days

    Great PC build as well good cable management very tidy 10 out of 10

    I definetly recommend this company to anyone looking for a long term shop to do business with

    Keep at it CL :)
    1 year ago
  • Perfect
    Was running low on drive rails for my case. Sent them an email asking if they had any in stock. They got in touch with a rep and organised to get a few pairs sent out to me. Couple of other stores i tried asking replied just saying they had none. Thanks CL for taking the effort for something so small
    1 year ago
  • Perfect
    Another great purchase, a Prolimatech Samuel 17 CPU cooler bought for a HTPC, great price and free delivery, Once again Perfect. Pity the couriers left it on the doorstep in the rain (Signiture only) All good though.

    Bought 128GB Samsung 830 for a great price with fast free delivery, Other retailers can't compare when they expect $15 for delivery to South Island..
    1 year ago