NZs Premier Extreme PC Builder
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http://www.computerlounge.co.nz

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The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in English.

Detailed information PriceSpy members have rated Computer Lounge (9.53)
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  • Perfect
    Excellent first time experience ordering from this shop. Good quick communication by phone and email, took the option to choose my own courier for a few bucks extra. Items were expertly bubble-wrapped. Price for the Intel SSD was lower than Amazon. As a first time customer you have to do a little extra work to clear their cc safeguard but that's not really a negative.
    1 month ago
  • Very good
    Used to rate this store 10 stars but seems like the recent years with perhaps new staff etc or just change in management, things haven't gone as smooth. Ordered a 6 TB WD drive them from, first one came dead on arrival. So I told them, they said RMA it back (keep in mind I had to spend money to courier it back to them, which I didn't even ask for compensation for) so I sent it back. Unfortunately, bad luck, courier apparently damaged it so now I can't get a replacement drive and I have to seek reimbursement from the courier (keep in mind, I packed it with pretty much the same bubble wrapped CL sent it to me in). A pain in the ass. Ok, I can understand, not exactly their fault but the couriers though seems like the chances of getting my money back from courier is probably going to be an uphill fight.

    Okay, still missing a hard drive so I email them asking in light of this situation, can they offer me a good discount on the same drive, reply says, no they can't since HD prices going up they can only offer me the "same price". So immediately I thought ok fine, if I can get what I paid for originally then it's still kind of ok. I ask if they can put it in the shopping cart the item but then said just buy as usual and send them the order number. I also requested they TEST their drive before sending it to me since I don't want another fault. So in goes the order and everything is well but then I realise they never deducted the cost of what I originally paid in the first invoice ($349.55) (retail is $379.95) so I ask them what's going on and apparently what they meant by "same price" is the retail price that hasn't changed for the last 2-3 weeks. Couldn't they have worded that better???? the price was cheaper before with discount so why call it SAME PRICE, which technically they're not offering at all since anyone can just go on the website and buy it at that price. Why not call it CURRENT PRICE. In fact, if I bought it the week before during their 10 % off week I probably could have got it below $349.55 anyways but apparently, this guy is telling me discounts were impossible. So I lost 350 dollars from the first order because they sent me a faulty drive and now I have to fight the courier company, and now they're trying to rip me off another $380 for another drive that I wouldn't have needed if it wasn't broken to begin with. All i wanted was just the same hard drive at the same price and I expected that they had at least some empathy towards my situation since it was their faulty hard drive which brought me to this in the first place. I've now attempted to cancel the order with them and hopefully that goes off without any issues. Overall, barely acceptable service in my opinion and it's quite sad really since prior to this, I was always positive about this store, recommended it to ALL my friends and even voted for them for the last 3 years as top store fo the year...

    I'll keep some stars on since my other RMA they were quite helpful, even though I had mistakenly thought I bought the hard drive from them and they sorted that out for me anyways.

    Update: they canceled my order at least so I'll give them another star back. Still not really convinced but nothing much to do.

    Update: After some discusssion, they've agreed to meet half way with me (slightly reduction in cost but not as low as the first drive), I understand as a business they need to make money and can't always give the same discount depending on the time and date but I just wanted a small gesture from their side, which they have now given and am happy to raise the feedback up :)
    1 year ago ( Updated: 1 month ago )
  • Excellent
    I don't like their choice of courier but otherwise customer support is top notch. Never had a problem and have been using their services for years. Keep it up!
    2 months ago
  • Perfect
    is gud
    3 months ago
  • Perfect
    Use CL for every purchase I can, their price is unmatched and the free shippment is a bouns. What you really get is the outstanding service when a hickup does occur. AAA
    1 year ago ( Updated: 3 months ago )
  • Perfect
    Even my worst experiences with CL exceed my best experiences with pretty much any other store. Top notch service, again and again and again.
    4 months ago
  • Perfect
    10k + spent here over the last 4 years, these guys always go above and beyond for their customers. Top tier store - There's a reason they win pricespy store of the year again and again....
    4 months ago
  • Perfect
    Always great.
    4 months ago
  • Perfect
    Great (and fast) service.
    No problems to get some advise from them about components, etc.
    Always friendly and helpful.
    My 'Go To' store now.
    Thanks guys.
    4 months ago
  • Perfect
    excellent service
    4 months ago
  • Perfect
    While prices are not the lowest, the customer service, especially in-store, is excellent.
    5 months ago
  • Perfect
    These guys are usually one of my main places i buy electronic goods from. They have a good range of products but not the best. Prices are clearly shown and shipping is inclusive, however they don't always have the cheapest price. They process orders quickly and shipping is fast, and you are keep up to date. I would recommend these guys
    6 months ago
  • Perfect
    Bought a Sennheiser headset and logitech G402 mouse from them. Very happy with the products and the shipping only took 1 day.
    6 months ago
  • Perfect
    Purchased an Xbox 360 controller from Computer Lounge was posted out very quickly great service
    6 months ago
  • Perfect
    Bought alot of hardware from CL over the years and even though there are more choices popping up out there, CL has been on top of their game more than any other I've used.

    Very informative with order status updates, reasonably priced, a variety of components stocking mostly higher end manufacturers, and friendly helpful forums and always go the extra mile to fulfill customer requests.

    Fastest processing I've known of for a PC parts dealer... which brings me to people complaining about the process, it's not the fault of CL why your order takes 24/48hrs to process, it's your bank... your bank does the usual security process before any money transaction is authorised, that's why there's 'pending' status on your order, waiting for your money to clear.

    Best customer service I've experienced in the business hands down.
    7 months ago
  • Perfect
    Excellent!

    I bought a GPU and it arrived two days later (a day if you take into account the time for the transfer to clear), this was with their free shipping as well (castle parcels) which have been the best that I have experienced with so far.

    Even though they don't always show up as the cheapest for the item they make up for it with free shipping and the huge number of deals that they regularly have.
    If price is keeping you away, then be a little patient and it'll go on special soon, chances are it will arrive sooner than courier post or the numerous other couriers.
    8 months ago
  • Perfect
    Bought quite a lot of components through these guys. Overall a good experience, customer service is great.
    8 months ago
  • Very good
    UPDATE:
    I've been called by Computerlounge to explain the entire process and what has gone wrong and what can be improved. Some errors have been made and of course that is human. Because of the good reputation here, I'll believe it was a mistake. Rating changed.

    After reading a lot of reviews of SSD, I ordered a Crucial M500 240GB, because that one has the best reviews in that price range. I ordered on Friday evening. As this was the first time I ordered there using a credit card, I had to submit proof of this. The code I had to submit, was not on my statements, so I submitted a printscreen of internet banking. That was not enough, I had to wait until Tuesday before I could call my bank to retrieve this code. The other option, call my employer, was neither an option during the weekend.
    Other shops do this different by deducting a small amount (e.g. 6 cent) and that is easier.

    The delivery did not go well either, this was not the fault of Computerlounge. The courier probably went to the wrong house, because at the time of failed delivery, we were at home. So, we had to pick it up from the depot the next day. A week after ordering, I had my package. However, a wrong SSD was included! Instead of the Crucial M500, a vague Chinese SSD was sent (Mushkin) with a lot of bad reviews. Even the invoice was stating this one, so someone deliberately changed this.
    I could not contact Computerlounge before Monday. I called them about this and without apologies or reason why this happened, they immediately sent a new one.
    And again, troubles with the delivery, after complaining and dropping by at the depot AGAIN (12km single trip!).
    On Wednesday, 12 days after ordering, I had the correct SSD.
    9 months ago
  • Perfect
    Great service really fast, keeps you updated, item well packaged.
    9 months ago
  • Perfect
    Awesome service, always updating me with info. Certain earphones I ordered had no stock, and more was coming in on Monday, and CL was really good with recommending another option. Fast shipping and great service.
    10/10, would buy again.
    9 months ago
  • Perfect
    Good price matching... scored a great deal on some AKG cans through computerlounge. Previously I purchased a logitech keyboard as well... good fast service
    10 months ago
  • Perfect
    Made my first on-line purchase one week ago, and the second this week. The price of the goods, freight charges, packaging, and speed of delivery have been outstanding. I consider Computer Lounge to be the best on-line shopping store bar none!
    10 months ago
  • Excellent
    I've been buying computer parts all my life, and all over the world. Theerfore I can safely assess CL as one of the tidiest online stores in the world when it comes to website navigation and ease of use. Free shipping approach makes things so much easier, and they have good selection, though I wish they were able to source more high-end products on demand.

    I give them 9 out of 10, because I feel there is still room for improvement, like price matching certain overseas store that ship to New Zealand, and paying for return shipping costs on faulty/broken items that need RMA. They should also expand to offer 4K LED Televisions, as those will become the major gaming monitor solution in the next few years.
    10 months ago
  • Perfect
    Amazing customer service, with free shipping and very helpful staff. All the products they sell are good quality even if there are less options than other stores. Would highly recommend.
    10 months ago
  • Good
    I have been pleased with Computer Lounge in the past. Shipping has always been fast with very secure packing. However, my last experience with them was less than satisfactory. The "secure packing" I have come to expect from CL was non-existent with my last order. After describing the poor packing job to their Dispatch Department, they agreed with me and assured me that steps would be taken to avoid this happening in the future. While the free shipping met their delivery target of 2-3 working days for the North Island, it was a bit slower this time. As always, Billy in their Sales Department is excellent and always ready to help. I will shop at Computer Lounge again, but I just thought it necessary to share my last experience with other PriceSpy members.
    10 months ago
  • Perfect
    Excellent range and service!

    Have dealt with Computer Lounge multiple times before, and in-turn have recommended them to friends. The resulting conclusion has always been the same for anyone who I have recommended them to. Excellent experience!

    Computer Lounge is among those elite few stores on Price Spy that truly care about your current and future transactions with them. Every time I have dealt with them, the product has been shipped, packaged and provided in a way that reflects the excellent Price Spy reviews.

    Recently I dealt with an RMA issue for a friend who I recommended Computer Lounge to. From previous experiences with other stores which will remain unnamed I was apprehensive about the RMA process. To my delight, everything went smoothly and I received a new product within the week which functioned properly. Through the whole process they were professional, prompt and communicated exactly what I could expect during the process. Superb!

    Value is derived from not just in how much the product costs, but the after sales support, professionalism and the manner in which the companies representatives deal with customers. Computer Lounge ticks all those boxes.

    So, if you are looking for a new component on Price Spy, and you notice Computer Lounge is providing it, even if they are not the cheapest, remember, that you get what you pay for. In the case of Computer Lounge, it is the complete start to end package and after sales support that justifies your purchase. Keep it up Computer Lounge.

    Full rating, highly recommended!
    11 months ago
  • Perfect
    This was only my second order from Computer Lounge (the first was several years ago) and the service was every bit as good as I remembered it.
    Very prompt with communication, they notified me well when an item wasn't in stock, and obtained it very promptly.
    The parcel turned up as promised, very well packaged and just as I'd ordered.
    Thanks for another great experience!
    11 months ago
  • Perfect
    I've made many small orders through computer lounge over the past few years. I've never had a single issue, delivery is always prompt.
    11 months ago
  • Perfect
    Excellent prices with a great price match service combined with a great customer rewards program make Computer Lounge my choice when shopping for PC parts and accessories.
    I have had no issues from them at all.
    The overnight shipping is great too.
    Great services and great prices and a well designed and up-to-date site make shopping at Computer Lounge an enjoyable experience.

    Thanks team
    2 years ago ( Updated: 12 months ago )
  • 2014-03-27 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    I bought ASUS RAMPAGE IV Black edition, it was very quick after payment was confirmed. They also refunded me some of the money back in a very nice manner after a voucher supposely not working during the transaction of the order.

    Awesome place to get your PC!
    1 year ago
  • Perfect
    What a fantastic store. Their showroom is very well presented and their prices are great. I called up for a price match and they matched it no problem. Thanks for the LCD :)
    1 year ago
  • Perfect
    Great store, large stock, can be slightly higher prices (on some items) but know you will get great service
    1 year ago
  • Excellent
    I have bought several items from Computer Lounge. Each time I have been delighted with the service. At one point the device was faulty, they replaced it without hassle
    1 year ago
  • Excellent
    Picked up my entire build from their stores. Good customer service and they had a fair idea of what was being put into the system (choice of GPU to allow for X-fire).

    Their pricing is on the higher side compared to rival stores but they are happy to do a price match which is a real treat.

    Haven't tried their shipping yet, but most people seem to have had a good experience with them.

    I do suggest you call them up as opposed to email as replies are quite sluggish.

    Overall, a top notch place to get your gear!
    1 year ago
  • Perfect
    Brilliant customer service, good products at competitive price. They are always my first choice when shopping for computer parts and systems.
    1 year ago
  • Perfect
    Great store, amazing customer service, willing to help, cheap products. All in all, great store!
    1 year ago
  • Perfect
    Bought two items from Computer Lounge on seperate occaisions and service was always top notch. Online ordering was easy and their instore staff were helpful.

    10/10
    1 year ago
  • Perfect
    I've bought a few things from Computer Lounge and it is an absolutely top shop. My most recent experience was of a premium Netgear router (DGND4000). After two weeks of fiddling it was clear to me that the wireless on the router was faulty. I let Computer Lounge know and they agreed immediately that it sounded faulty and offered RMA. I posted it from Hamilton at about 3pm Saturday and I'm sitting here with a brand new, sealed replacement on Wednesday evening. It is this sort of after sales support that creates really loyal customers. Well done Computer Lounge!
    1 year ago
  • Excellent
    Awesome store. They've got solid security for online purchases, their free shipping arrives fairly quick and is well packed and protected. I'll be coming back to them next time I buy some pc hardware
    1 year ago
  • Excellent
    Excellent service at all times, Top friendly advice when asked and store presentation is excellent
    1 year ago
  • Perfect
    I now understand why Computer Lounge is consistently rated so highly. I recently purchased a power supply from another online store only to be told after payment had cleared they were out of stock. Getting short of time I placed an order with Computer Lounge. I let Computer Lounge know my situation and the next day after the order was placed I received my power supply! Less than 24 hours after I had placed my order I received my power supply. It's this kind of service which deserves a solid 10/10.
    1 year ago
  • Perfect
    I've always had excellent experiences with Computer Lounge. Best prices, quick & free shipping, amazing sale items, responsive staff and consistently the cheapest around. What more could you ask for!
    1 year ago
  • Perfect
    Always in stock. Free shipping. Price match. Can't beat this store!
    1 year ago
  • Perfect
    Awesome reliable service, a pleasure to deal with
    1 year ago
  • Perfect
    I recently ordered a mid-size computer case from Computer Lounge. The delivery was lightning fast and the case arrived in perfect condition. Their Sales Department is more than willing to answer questions and to offer tech help before making a purchase. Communication before and after the sale is superb. I would highly recommend Computer Lounge if you are looking for "top Quality" computer parts and desire a trouble-free transaction.
    1 year ago
  • Excellent
    Product arrived within 2 business days as advertised and well packaged. Customer service was excellent (for example they phoned me up promptly to clarify the delivery address I'd given). Only downside was that the courier left my software in the letterbox, instead of a calling card, when the package required a signature.
    1 year ago
  • Perfect
    These guys are good and deserve their ratings, they are professional, they deliver on time and provide excellent technical advice. Quality service!
    1 year ago
  • Perfect
    Straight-forward and very fast communication and delivery. Always so so so reliable!
    1 year ago
  • Perfect
    I've been using Computer Lounge since 2008, and placed 30-odd orders with them so far. I also have some RMA experience with them. They've always maintained a consistently high standard of service and after sales support, with fast and reliable communication. Orders are processed swiftly and arrive exceptionally well packaged. Their website is well appointed and a pleasure to use, although on occasion I've found the stock level indicator to be somewhat less than accurate. The staff are professional and very reasonable to deal with. Their pricing is not always the lowest, but competitive nonetheless and they often pricematch. The free shipping should also be taken into consideration. Highly recommended.
    1 year ago
  • Perfect
    Best price, excellent & fast communication, free & fast shipping, & well packaged. What more can you ask for? Thank you. Will definitely be buying from you again.
    1 year ago