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Computer Lounge

Computer Lounge
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NZs Premier Extreme PC Builder
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Website:

http://www.computerlounge.co.nz

The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in english.

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Detailed information PriceSpy members have rated Computer Lounge (9.40)
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  • Perfect
    Perfect service, price, packaging and delivery. Somewhat ok-ish performance from technical support department.
    3 days ago
  • Acceptable
    I have purchased from Computer lounge many times over the years, Not once have i had a single issue with them. The best service i have ever encountered from a computer retailer. They have gone so far above and beyond my expectations. If you are looking for good prices, helpful staff, extensive stock and all round excellent service you can't go wrong with these guys. Thanks Computer lounge, i look forward to our future dealings.
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    *Update*
    Use to be reputable computer company, now they are average at very best. You might as well just pick the cheapest price on pricespy
    1 year ago ( Updated: 20 days ago )
  • Perfect
    I have brought items from Computer Lounge over a period of years. Every time I have experienced great service. The last order made on Anzac Day, arrived the following week perfectly packaged. All this for a very good competitive price too.
    21 days ago
  • Perfect
    Bought a Logitech G400 over the long easter weekend, as well as having a discount code to use I also received it the following tuesday once the holidays were over.

    Even though it was a small item the package it arrived in was large and had newspaper and bubble wrap. Awesome service 10/10
    28 days ago
  • Perfect
    Great website with good options like armor plating. Package came in a huge box filled with newspaper with another big box inside with more newspaper. The individual items were wrapped in bubble wrap. I would put money on survival from terminal velocity.

    Communication is fantastic. Ordered on thursday night, arrived tuesday morning. 10/10 Would buy from again.
    1 month ago
  • Perfect
    I ordered some computer components from the over Easter weekend, one product was waiting for stock, and I was well informed on this. When the stock came in, they notified me that another one of my products sold out due to other orders, and offered to switch for a similar product with no extra charge. I personally didn't mind, and the fact that they informed me was great. The order got delivered 4 days later, everything in perfect condition. My first shop there, definitely not my last.
    1 month ago
  • Perfect
    Professionally run top outfit,friendly and helpful...it is all good...as always,my first stop to shop.
    1 year ago ( Updated: 1 month ago )
  • Perfect
    Great company, nothing bad about these guys at all which is honestly harder to find now days

    Great PC build as well good cable management very tidy 10 out of 10

    I definetly recommend this company to anyone looking for a long term shop to do business with

    Keep at it CL :)
    2 months ago
  • Perfect
    Was running low on drive rails for my case. Sent them an email asking if they had any in stock. They got in touch with a rep and organised to get a few pairs sent out to me. Couple of other stores i tried asking replied just saying they had none. Thanks CL for taking the effort for something so small
    2 months ago
  • Perfect
    Just bought a case off them. Great service, helped me entered coupon code to get another 5% off. Most recommended.
    3 months ago
  • Perfect
    Another great purchase, a Prolimatech Samuel 17 CPU cooler bought for a HTPC, great price and free delivery, Once again Perfect. Pity the couriers left it on the doorstep in the rain (Signiture only) All good though.

    Bought 128GB Samsung 830 for a great price with fast free delivery, Other retailers can't compare when they expect $15 for delivery to South Island..
    7 months ago ( Updated: 3 months ago )
  • Perfect
    First time using these guys. I am quite impressed. Not only in standards of customer service but also how quickly they respond. Good work guys and quite impressed at the overnight delivery of the parts.
    3 months ago
  • Perfect
    Consistently great service with every order I have placed
    Highly recommended for PC gamers and over clocking enthusiasts alike
    These guys know what they are doing.
    4 months ago
  • Excellent
    Update 10/1/13:
    Purchased the bulk of a new build from CL recently. The motherboard and SSD that I wanted were not in stock but the suggested alternatives were just as good upon further research. Very good service from Billy considering the timing of my order (Around new years) and the fact that he was maintaining email contact with me on his days off (Which I feel kind of bad about now :| ). All in all, good service and a great deal from Billy.
    3 years ago ( Updated: 4 months ago )
  • Perfect
    Accidentally left my old address as delivery address, rang these guys up and they got right on to it, they contacted Post Haste and have it redirected with no extra cost/hassel. Thanks CL
    4 months ago
  • Perfect
    Cheap, quick, friendly, honest - everything you could ask for in a store.
    4 months ago
  • Perfect
    Fast processing and delivery. Had a small issue with the item which was resolved incredibly quickly- on a Saturday as well. I wouldn't hesitate in buying from these guys again, fantastic service.
    5 months ago
  • Perfect
    Honest, safe, fast - really enjoyed with trade. First time dealing with this company, and so far so excellent.
    5 months ago
  • Perfect
    Sometimes you just want a business to still see you as a customer, an enthusiast, and a person at the same time.

    Computer Lounge's service and expertise are second to none in NZ.

    Some positive experiences:

    This one time I ordered at midnight, received it on the same day.
    Another one was when they honored my HDDs' warranty (that I didn't even buy from them) just to be nice. (I am not saying they will replace all your HDDs but they did it for me once)
    They saved my ass on a botched order from the uselessness of Playtech today too.
    5 months ago
  • Perfect
    Friendly people, good communication (rare these days), great prices and super fast delivery.
    I like em.
    5 months ago
  • Perfect
    Friendly people, competitvely priced, good communication, prompt shipping and well packed. No hesistation about buying again. Head and shoulders above many others, well done!
    5 months ago
  • Excellent
    Excellent prices with a great price match service combined with a great customer rewards program make Computer Lounge my choice when shopping for PC parts and accessories.
    I have had no issues from them at all.
    An overnight shipping option would be nice but they combine their national courier cost into the item cost so its easy to calculate you purchases.
    Great services and great prices and a well designed and up-to-date site make shopping at Computer Lounge an enjoyable experience.

    Thanks team
    6 months ago
  • Very good
    Pricing seems very competitive and they ship really quick. Items always well packaged. Any questions I ask on the website are always answered within a couple of days, one of the top 3 computer stores in Auckland with pb tech and playtech.

    ONLY downside to using CL is that they use New Zealand couriers - who are rubbish. So you place an order and get great comms from CL but as soon as the courier picks it up it disappears into a black hole, NZ Couriers have a track and trace system but it is NEVER updated.

    So mixed feelings here a bit, what would be 10/10 ends up being 8/10 because of NZ Couriers which in one way is not really fair but it is part of the overall service and so needs to be taken into account.
    6 months ago
  • This user review is under investigation
    6 months ago
  • Perfect
    I've dealt with them lots over the last 2-3 years and have had very few problems I once and a Graphics Card arrive DOA and they were quick to respond and it was replaced quickly.
    Nothing bad to say about them, the prices are good and the customer service is great.
    6 months ago
  • Perfect
    Computer Lounge are my first choice, even if they are not always the cheapest. I have had nothing but good experiences with them - the staff are knowledgeable and friendly, they process orders quickly, and they don't charge extra for credit cards. They've replaced broken parts for me with parts straight off the shelf with no fuss.

    I would seriously recommend them. They are probably the best computer shop in the country.
    3 years ago ( Updated: 7 months ago )
  • Very good
    Update: Computer lounge quickly contacted me regarding my review and investigated the issue. Made a good enough explanation and compensated me with a little freebies. So I am changing my rating from 5 to 8 (they didn't ask for it, which is good).

    -----------Original Review------------------

    I have to say I'm not impressed by their processing speed.

    Ordered and paid for by VISA on Friday, received email on the same day saying "The product you have ordered is in stock and will be processed shortly". I assumed a same day dispatch, but the item is only sent out on the following Wednesday...

    I haven't tried their "Priority Shipping", but their dispatching speed is just lame... Would not order from them again unless they improve.
    7 months ago
  • Perfect
    I ordered a new build off Computer Lounge last friday (29/09), it arrived this morning (05/10) after having after being built, configured, 24 hour burn in completed and delivered free of charge with lots of packing material to make sure it arrived safely.

    Overall, very impressed by Computer Lounge
    7 months ago
  • Perfect
    Very good service! Arrived this morning ordered late Wednesday. My first time ordering from Computer Lounge over the net, I must say alot better than other computer shops! I will definitely look at buying over the web again from you guys.

    I love there chat you can ask about your orders, this is a amazing feature it saves from being on hold, which everyone hates.

    The people at computer lounge are friendly and knowledgeable.

    Good work guys, keep up the excellent service.
    8 months ago
  • Perfect
    I have bought 1 high end gaming computer which was put together specifically to my personalised standards. This computer then experienced to have problems after a few months (hardware fault from HDD, nothing on CL side). When I went to remedy this problem, CL has given the upmost best customer service I have ever received with constant communication on the situation and doing their best to diagnose the problem, because the reality is that these things are harder to diagnose like a medical condition. Bought a second computer around the same price and it has been faultless and the build and effort is immaculate.

    Best computer sales store in Auckland, and my own testimonial, New Zealand.
    8 months ago
  • Perfect
    I've only ordered one thing from computer lounge (some watercooling tubing) but regardless they still took the order as seriously as if it were a $2000 build. What really impresses me though is how generous they are. I asked them if I could buy a CMOS jumper off them because Ilost mine. They kindly sent me one, free of charge. I know it's only a jumper but considering I haven't actually bought anything substantial from them, it's a nice gesture to show they support the computer enthusiast community. I am definitely going to be shopping from there from now on especially because their prices are so competitive and the range is much wider than (from what I can see) every other pc store in New Zealand. +1 E -cookie
    8 months ago
  • Perfect
    Have purchased several systems from computer lounge now and they are very competitively priced plus fantastic service and honest. I love the fact that they only stock reliable quality components and no rubbish. they wont sell you something you don't need or that wont last.
    Fantastic store and great service
    8 months ago
  • Acceptable
    These guys built me a fantastic computer at a really good price. What they don't seem to understand is that if they state on their website that they have a build time of 4-5 days that the customer will expect this. On the 5th day I emailed them and they had only just started to build my machine. My machine also arrived with the SDD unplugged and they also neglected to tell me that the case I had ordered for the build wasn't fully compatible with the motherboard; i.e USB 3 had different connectors on the case. When I rang to tell them of my troubles they were completely unapologetic.

    I am still very pleased with the quality of the build and price and would certainly give them another try. I'm sure they are doing their best in an industry with very tight margins.
    8 months ago
  • Perfect
    I asked plent of questions before choosing all the pieces for my new build and Computer Lounge were more than accomodating with all my questions.

    When it came time to buy that gave me a fantastic price and to top it all off when the person who served me when I picked the items up learnt it was my first build offered to install the CPU on the mother board free of charge so I wouldn't do any damage to the pins.

    Will only be dealing with them for any future parts and builds and recommend them to anyone.
    8 months ago
  • Perfect
    Ordered online to take advantage of discount, walked into store, was greeted by the bloke on the counter and provided the order reference #, item was sitting behind him waiting for me to arrive, paid via eftpos and walked out the door, all done in under 5 mins. EXCELLENT service!
    9 months ago
  • Decent
    Price was right and they had stock so I ordered.

    Unfortunately they were let down by their courier (Post Haste) who not only took a week to deliver but also apparently treated the package as a hacky sack (massive dents), and this is despite a FRAGILE sticker. Courier doesn't want to know about it whatsoever, completely ignored. Luckily everything appears fine with the items inside, however I'll be ordering elsewhere until CL switches courier.

    Also, one important thing to note, be sure to use a different password from other websites on CL's site and forum as they store their passwords in plain text meaning they are easily available for anyone malicious who wants to steal them. Pretty unacceptable from a technology company in this day and age.
    10 months ago
  • Perfect
    just got a me5 combo ordered it yesterday arrived this morning and running this morning what more can i say
    10 months ago
  • Perfect
    I had to return a set of headphones to CL today under warranty, whole transaction was fast, easy and stress free. Will definitely be buying from them again.
    10 months ago
  • Perfect
    I've now been to the store and bought online. The staff at the store were friendly and helpful, not a single issue. The store looks well looked after and all the stock is shiny and new :P. As for ordering online, all very smooth. Their website is great and easy to order off. First time users need to verify their credit card if paying this way, but its a good thought on their behalf for security reasons. Parcel arrived in nice time, perfect condition, very nice packaging, and delivery was free.

    10/10, well done Computer Lounge.
    10 months ago
  • Excellent
    I've repeatedly purchased off Computer Lounge and have had decent experiences with them so far.

    Not so great to deal with when items are out of stock (and not likely to be re-stocked) as they took quite a while to offer any alternatives/options.
    10 months ago
  • Perfect
    Well what can I say about this company? Words just wont do justice, These guys are seriously awesome. I ordered something on a Friday Morning and was able to get it Saturday morning, sure I had to pay a bit extra but I was more than happy to. They are very quick to answer any emails and are very helpful as well as easy to understand. The credit card security thing was a bit of a hassle but I can understand why they need to do it, got to make sure your the owner of the card and your not using your parents credit card without their permission after all lol

    I give them 11 stars out of 10 =)
    10 months ago
  • Perfect
    First time dealing with this company, and so far so excellent.
    11 months ago
  • Perfect
    These guys would have to be NZ's best IT retail store by a long shot.

    We have ordered numerous bits of componentry & numerous complete systems over the years and have not had an issue with anything they have sold us.

    Thier advice on parts is fantastic, they know what works best and what doesn't work that well. Whilst thier prices may not be the sharpest, if you use the price match feature, they will be competitive and the service is second to none.

    If you want cheap components & no after sales support or service, buy your items from somewhere else - these guys go that extra yard to make sure things are done right and that the money you spend is spent right.
    11 months ago

  • 2012-05-24 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    I have bought quite a few products here, they all arrived quickly. They always respond to emails. Even when I am only asking about a small fairly inexpensive product. They put the same amount of effort into helping you when you want to buy something for $1000 and something that only cost $10. That is the main reason I keep going back.

    I got the $5 armour plating option, and it looks like they spent more time, but the standard packing is already so good that, it's not really needed.

    I RMAed a sound card with Computer Lounge I sent it away, it was probably about 5 days between sending away the faulty unit, and receiving a brand new one. Fastest and the most efficient service I have experienced.
    3 years ago ( Updated: 1 year ago )
  • Acceptable
    Very average experience in contrast to positive past experiences. A mix of good and so-so prices these days. Staff member I encountered was indifferent to my situation, completely inflexible. I'll be sticking to web orders from now on, not worth the let down after a long drive.
    1 year ago
  • Terrible
    Whille my order was processed reasonably fast and the website being clear, I have been with them on the phone 3 times over the past couple of days and I must say they are probably the WORST people I have dealt with in my adult life.
    Every person I have talked to was aloof and just unpleasant to talk to.
    Better get your business somewhere else.
    1 year ago
  • Poor
    Many positive attributes: Service fine. They said they had stock and it looked like they were true to their word. Product was well-packed.

    Negative #1 was that shipping was slow. Took a week to get the product. It's the dead-time either side of the warehouse that slowed things down. There was a security check at the start which cost time (admittedly only applicable as first-time customer), and a merry-go-round with the couriers at the end. They insist on a signature, so they missed me, I had to call them the next day, and they re-delivered the day after that again. I can understand all that process for high-value purchases, but not for minor items. So I wish they were a bit faster on the distribution.

    Negative #2: They did not respond to email enquiries afterwards. Product displays intermittent fault, and they do not want to know about it. The fact that the product has a defect is not their fault, but that they don't want to do anything to honour the guarantee is unacceptable. I have asked repeatedly to return product for a refund or a credit towards a comparable product, but they have just ignored all requests.
    1 year ago

  • Hi Mango Bush,

    Thanks for the comments.

    Sorry to hear about the intermittent fault and sorry that we haven't fixed the issue to your satisfaction. Please contact Paul 09 368 4818 to let him know your details and he will get a solution for you.

    I appreciate the reference check is a slight inconvenience but it's been implemented due to recent fraudulent credit card attempts on our website and demands from customers to protect their credit cards. I assure you that making it easy and safe to buy off us is my goal, your next purchase will be processed immediately and will not require you to do this again. The security check has already stopped dozens of fraudulent transactions worth thousands of dollars to our customers.

    Please let us know if you do not require a signature on delivery and we'll instruct the courier to just leave the parcel in your letterbox.

    Thought you may appreciate the explanation, thanks for shopping with us we do appreciate your purchase...

    Gordon Simpson
    Director
    Computer Lounge

  • Barely acceptable
    They have good prices, but their service is pretty slack compared to other stores...
    1 year ago

  • Hi tbonesteak,

    Thanks for the comments.

    Sorry to hear about the slack service you experienced. Please contact Paul 09 368 4818 to let him know your details so he can correct the problem. I realise it won't make up for the time and effort you've already spent but do hope it shows we are keen to resolve it.

    Gordon Simpson
    Director
    Computer Lounge

  • Perfect
    Top products, great price, exelent customer service and super fast delivery. Cant believe it actually... have had a few dissapointments buying online but these guys have blown me away...
    Got my products 1 day after payment, even got an upgrade on the PSU I ordered as what I wanted was out of stock... and its better!
    Will buy with confidance from here, still fizzing at how fast delivery was.
    Awesome AAA+++
    1 year ago
  • Perfect
    Lots of good comments about Computer Lounge. They're also fricking fast at replacing faulty items. A replacement K90 keyboard was sent on the same day the faulty one was received. I live in Chch and wasn't expecting a replacement until the end of the week. Yet, here it is... under my loving fingers as I'm writing this, and it's only Monday.

    As an extra bonus the new keyboard arrived in a carton with rolled up pages from a Chinese newspaper used as padding. First time I've ever seen any Chinese newspaper. I'm keeping it, and the carton...
    1 year ago
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