300,00 items in stock now
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Games, DVDs, Computers &...

http://www.mightyape.co.nz

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The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in english.

Detailed information PriceSpy members have rated Mighty Ape (5.68)
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  • Very good
    Good service though the shipping is not the fastest, overall a reliable supplier.
    1 month ago
  • Very good
    Great range. Good prices and outstanding warranty support. I've tried other slightly cheaper stores over the years only to find out the hard way why they're cheaper. Now I just go back to them every time.
    3 months ago
  • Terrible
    I ordered a blue ray disc, which was listed as 'in stock with supplier', 'usually ships within 2-3 days'.
    When after a few days my payment was confirmed, I didn't hear anything from them, until I called and emailed about a week later. They didn't have the disc in stock, nor could they tell me when it was expected to arrive.
    Their answer: 'I am trying to get in touch with our supplier regarding this delay and I'll update you as soon as I hear back from them'.
    Almost another week later: 'Our supplier is unable to supply us with an updated ETA for this product' (whatever an ETA is).
    I asked for a refund, and they promised me to get that sorted.
    One star for promising me my money back.
    4 months ago
  • Perfect
    I have used Mighty Ape (formally Gameplanet Store) for probably 10 years.
    They have always been prompt to deliver and in the long time I have been a customer I have had maybe 2 issues, both of which were resolved quickly and with very minimal hassle.

    They have a great selection of goods and have always responded to queries via their website, with good timing as well.

    I really think that the low scores on PriceSpy appear to be out to get Mighty Ape. I think that their views are somewhat unfair.
    4 months ago
  • Terrible
    For anyone who doesn't want to read my rant, here's a TL;DR
    "BUYERS BEWARE, Mighty Ape are devious thieves that will sell you imported goods for a profit, they will rip you off and hope they get away with it scot free, do not buy any video games whatsoever from them unless you want to risk being given an inoperable game.

    Dear Mightyape, over the past years from 2011-2012 you have been a wonderful service but in 2013 your service has been an inconvienience and an absolutely horrible experience, I've had to wait 19 days(EDIT: ALMOST 2 MONTHS) and still counting to be refunded for a faulty headset I received earlier in this year, but now fastforward to December and I buy a 3DS and the latest Pokemon game, everything is fine and dandy until I go and register everything until 'bing bong' the game fails to register correctly leaving me confused.

    I ring up Nintendo support immediately and ask why this is happening, they later go on to explain that I have been given a copy of the game with the wrong region, this region turning out to be in EUROPE, why would a New Zealand company be importing copies of games that should be the proper version for the country they are in, is Mighty Ape turning to swindling and stealing to make a profit off their customers by importing bulk from Europe to pass it down to the consumer and for them to hopefully keep their gob shut, I think so from my recent experience, afterwards from contacting Nintendo support I head off to the Mighty Ape support and I am met with solutions such as "Send it back and we'll give you another" or the same thing yet get a refund if the second one failed and finally, just simply getting a refund.

    But this isn't just whining and moping for no reason, because if I get a refund then I will only be recompensated with a mere $50 which means I would have to fork out another $20 to get a game from their competitors, why you may ask to why I make such a big deal over a single DS game?

    Well, it's quite simple that at the time of this review is that Nintendo are offering a free game to 3DS owners if they buy eligible games, the game being offered is $79.99 from Mightyape and I'm not going to fall over and lay there and submit to defeat, I am strongly disappointed with Mighty Ape this year and I am deciding whether to use the Website at all in the future.

    I may bring in customer affairs too if it is applicable to my current situation.

    EDIT: I've been told they originally had the New Zealand version but sold out so they bought European versions, this is still unacceptable that they have done this and that they don't tell you exactly what you're buying, as this is a game and the game saves onto the cartridge itself it means I have wasted many days of in-game play for nothing, my rating has decreased because of my wasted time.

    EDIT2: As I've said in my previous edit, BUYERS BEWARE as they do not tell you what version of the game you'll be getting, you could just as well get a European one because of how they operate their systems, they're not very reliable and I don't advise anyone to deal with them unless you're buying something other than electronics.
    7 months ago ( Updated: 5 months ago )
  • Perfect
    Been ordering off Mighty Ape since its early days, never had a problem and shipping is very fast even when living rural. Also love the great range of products. Excellent website!
    5 months ago
  • Very Poor
    Just a heads up. So, this story begins on January the 6th (No typo, count the days up as we go along). I make up a well researched order worth about $2500 and make price match requests for all of the items on Mighty Ape's site. A Mighty Ape Sales Manager price matches the least expensive items like the PSU, RAM, Optical Drive, SSD, Water Cooling System and Motherboard for the lowest stable price I can find. Very impressive. They refuse to price match the CPU, GPU and HDD so I went to 2Moro&IT for those items and the case, considering that 2Moro&IT has low prices, free shipping and great customer service their only downsize being the limitations in range of their stock. The case that I was looking to purchase is also readily available with 2Moro&IT in comparison to a special order request on Mighty Ape's online store.

    Now before placing the order I check that every item is either in stock (next day delivery) or in stock with supplier (1-2 day delivery). Once I've done that I place the order through. I'm greeted very swiftly with an email confirming stock of all the items and a processing order number which I can view on my profile of the Mighty Ape site. My credit card is charged the next day for 4 of the 6 items (SSD, Optical Drive, Motherboard and RAM). The sale also goes through with 2Moro&IT. The next day, bright and early, I get a large shipment, with it are ALL of the items from 2Moro&IT (Case, CPU, GPU and HDD) and ONE item from Mighty Ape (The SSD).

    Throughout the whole process I kept a keen eye on the order details and notice that the Water Cooler and PSU have not begun processing and my credit card has not been charged for them. The Optical Drive arrives the next day and I make a phone call to Mighty Ape to check on the rest of the items and change the RAM to another model that will speed up the process of getting all the items so I can actually build the machine I'm paying for (supposedly an overnight delivery for the RAM change-up). While inquiring about the PSU and Water Cooler, I'm informed that the PSU needs to shipped in and will take until the 15th of January ( :/ Not the 1-2 day delivery that was shown and confirmed in the stock approval email). Mildly upset I accepted the delay and patiently waited. The RAM arrived in the next couple of days. The motherboard on the 14th of January (Again not 1-2 days after the 6th of January).

    On the 16th my PSU and Water Cooler has not arrived and hasn't even been processed, from what I can see online. I call up again. Waiting the good 10 minutes before I actually get any service and listening to questionable background music. Mighty Ape then tells me that the PSU is on back order and will take until the 22nd to arrive for processing. They inform me that the Water Cooler will be processed and sent along with it in one shipment. At this point I'm getting pretty upset. I have $2000 worth of hardware sitting next to me useless waiting for their supposed 1-2 day delivery that has so far taken the best part of a month without any progress. I'm in touch with one of their sales reps, via email, checking repeatedly about the stock (Kudos to Roger who brings the company image up slightly).

    On the 23rd of January I call in again and receive notice that the item has not arrived and that it may take a few days to come in. Absolutely furious I cancel the rest of my order (The water cooler and the PSU) and tell Mighty Ape that I'll get the PSU and Water Cooler somewhere else. Upon sorting out the order I realize that shortly afterwards $114 has been charged to my card for the water cooler that I've just cancelled. Despite this completely unjustified mis-charge, I ring in and request a refund in a very calm manner. I'm told that a refund will take 1-2 days and that the rest of my order has been successfully cancelled. It's now the 26th of January. I have received no refund 4 days later and no response after sending an email regarding the refund to Mighty Ape.

    For a company that simply peddles supplier goods and holds a limited stock themselves, they really should concentrate heavily on keeping their website up to date. The only upside to their service is their very skeptical price match policy which I didn't really make the most of due to cancelling most of their non-existent items.

    EDIT: Refund Processed, Received Positive PR Feedback from Mighty Ape
    6 months ago
  • Terrible
    Called Mighty Ape to enquire about a simple iPad mini keypad cover. Was in a phone holding queue for over 25 minutes listening to what is perhaps the worst noises passing for "music" I have ever heard in a phone holding queue. After which, a woman answered the phone and decided to pretend that the connection was bad. No matter what I said, all she would reply was that she could not make out what I was saying. The line was crystal clear and I could hear her end perfectly. So in frustration from getting this - after waiting more than 25 minutes listening to the most painful muzac I've ever heard, I simply gave up in frustration and stated "Ok well never mind, you've lost the sale" to which she replied "ok, bye". So much for not being able to understand a thing over the phone. I'll never use this company ever again. Best recommendation - pay the piddly difference and use a company that you can get the results you expect, from. Got my keypad cover from JB HiFi. Helpful and friendly staff. No waiting. Worth the couple of dollars extra.
    6 months ago
  • Perfect
    Mighty fast.Very fast delivery and hassle free. I ordered the item before 4 pm on Tuesday and it arrived on Wednesday. Well packaged and faultless.
    6 months ago
  • Terrible
    Really unimpressed. Conflicting stories from different staff, no one wanting to take accountability. Charging my credit card before they have stock ready. Goods arrived late 2/3 times. They simply don't seem to care or want to listen to me.
    7 months ago
  • Barely acceptable
    I ordered the R9-280X and some G.Skill Ram on Sunday, and it hasn't even shipped out yet. I know they're busy with the weeks leading up to Christmas - but for an item promising 'next day shipping', and trying to ring them up, never speaking with anyone, is unacceptable.
    8 months ago
  • Perfect
    No problems with any order so far, but sometimes I think the shipping is a bit steep for items like a sinle CD or Blu Ray.

    EDIT: Just had returns experience: Rapid response to emails, new replacement was ready for pickup the same day. Excellent staff, could not be happier.
    1 year ago ( Updated: 9 months ago )
  • Perfect
    Have ordered a couple of things online through these guys, Excellent!
    9 months ago
  • Good
    Excellent service on my first order, the product arrived the next day! The second order was a bit disappointing, that one took a week as my order was not processed due to it being blocked by the system and no one following up on it. Just worth a note, but will definitely will use them again.
    10 months ago
  • Very good
    Great pricing, relatively fast delivery. I was kept in the loop as regards delivery expectations and confirmations, no issues with customer service at all.
    10 months ago
  • Terrible
    What a load of crap went to their site to look at

    LogiLink PC0057 USB3 card

    Not found!

    What a bunch of idiots!
    10 months ago
  • Terrible
    Ordered a controller, realised it wasn't what I thought it was (pricespy link error), so I asked about a return and they said they'd take it back if I was unopened (Which is was). Was then opened upon return by store staff, and no return given.

    After a second attempt, a gift of a DVD arrived promptly. However upon gifting the gift, the security lock was still in and locked, taking me 30 minutes to Google how to unlock it. Not a biggy, could have been a little more considerate though, I would assume this is basic customer service.

    Last week (Wednesday) I ordered two fans which I was told I'd get them on Friday. Monday comes and I still haven't received an Email updating me on the order, only a charged credit card .. Only ordered as they were on special here, and cheapest by a fair bit - a choice which I now regret. Wouldn't of been so bad if I had received even an automated email saying my order may be a bit late.

    And now, GTA5 was preordered two weeks before release date. An email was received last Friday saying my card had declined, and would be tryed 4 times more before I'd have to sort out the order. I call them this morning saying that the order went unapproved, and found out that the email should have been sent on Tuesday .... Cancelled my order and then got it elsewhere for cheaper

    I've ordered from Mighty Ape 6 times, you do the math...
    1 year ago ( Updated: 10 months ago )
  • Perfect
    Fast and Easy Purchase that arrived in a few days
    12 months ago
  • 2013-08-02 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    I had shopped multiple times with Mighty Ape, all of them were fast, easy, and with good quality delivery. Only returned one product, which was a duplicate order, a fault on my behalf. A great store that supplies a large variety of stock, definitely a highly recommended store to purchase from.
    1 year ago
  • Perfect
    First time user, ordered items at 3:30pm, arrived 9:30am the following day.
    Highly recommended.
    1 year ago
  • Perfect
    fast delivery, excellent thanks, oh bought a PS3 game
    1 year ago
  • Perfect
    Have ordered a couple of things online through these guys and they have been great.
    fast delevery
    thanks!
    1 year ago
  • Perfect
    Excellent company, I'd thoroughly recommend them to anyone. I've made 3 purchases from them so far, an xbox360, graphics card, and monitor. Every time there has been great communication and very fast delivery (even to the south island). With that and their great prices, I think they are one of the best online stores in NZ.
    1 year ago
  • Perfect
    Greatest shop in New Zealand.
    1 year ago
  • Perfect
    Prompt delivery!
    1 year ago
  • Perfect
    never had a problem with these guys and they always go the extra mile if you need a better price! defiantly recommended!
    1 year ago
  • Perfect
    I am shocked to see the bad feedback here. I have made 11 orders from Mighty Ape over the last two years... books, dvds, toys... every order arrived the following day in excellent condition... I can trust Mighty Ape will ALWAYS delivery in stock items the next day if my order is placed before 2pm.
    I write this review because recently I bought a 3D blu-ray movie which was incompatible with my TV. Suppliers fault. Mighty Ape were happy to apply a refund or swap it... It was up to me... They also waived my shipping... Thanks guys for your awesome range of stock, your excellent service and especially your fast delivery
    1 year ago
  • Terrible
    Like many stores, their service is fine when you don't run into any warranty/fault issues. I've been dealing with them for several years now and used to think that their service was excellent. i.e Fast deliveries and good customer service. However, recently I had to deal with a warranty issue with one of their PS3 3D monitors which had a well known problem known as the blinking issue.

    I wanted the monitor refunded or at least warranty replaced but they said they couldn't do either because I couldn't return the whole package which included two games and 2 pairs of glasses. I had owned the screen for a few months and the games I had given away so I can't really send it back to them anymore. I don't see why I can't just send the monitor for a warranty replacement and get the monitor back? It's not like i'm asking for a whole brand new package along with the games and glasses, its the monitor which is at fault here.

    Aside from that, communication was relatively poor, it took on average 3 days and 2 emails to get a reply and it was the same and unhelpful response.

    Bottom line: Buy things from them which don't require warranty repair i.e games, novelty items, mugs etc but DO NOT BUY ELECTRONICS FROM THEM. Their prices are not great and their warranty service is piss poor. I've dealt with way better companies than them like PBTech, AlphaCity, heck even Playtech offers a better warranty service than them. It's a shame really, but this will be the last time I ever deal with them.

    My problem was not solved in the end, I will make sure NOT to recommend this store to any future friends and family, such a shame.
    1 year ago
  • Perfect
    Order received within estimated time period and exactly as advertised. Regular emails and tracking kept me informed of its progress. Very good service overall.
    1 year ago
  • Excellent
    Ordered 4 books on their website, recieved a notification they were ready to pick up inside the time quoted. Picked the order up from their new premises in Albany. The recent shift is probably why things were a bit unorganised and why the guy manning the reception took a while to grab my order. Things were a bit quicker in their last location and the move makes it understandable. Overall, a very good experience as usual from them.

    Mightyape continues to be quick and accurate with their shipping and provide good customer service. The prices are always very reasonable and reflect the experience you receive.
    1 year ago
  • Terrible
    Order a local CD. 2 Weeks later no CD. Understand that supliers can screw things up and somethimes things go wrong. Particulary for big stores. But over 2 weeks?? Local CD?? So I send a quick email to see what's going on. Mighty Ape reply 2 days later. What happened to you Mighty Ape? You use to be cool. This one has to be categorised as poor I am afraid.
    1 year ago
  • Very Poor
    These guys are usually fantastic but my last few orders have not been sent for a couple of days even though they are in stock. If there is a problem with an order they won't let you know there is going to be a delay. I had this with a special order that they didn't advise me was going to be a month later than what they had on their website. Disappointing.
    1 year ago
  • Perfect
    Great store, same day delivery if ordered before 4PM. Bought many products from this store, fast shipping, great prices and good service. 10/10
    2 years ago
  • Perfect
    Good hapy with the Game DVD
    2 years ago
  • Excellent
    Extremely happy with mighty ape. have scored some awesome deals. Also happy with available options and customer service. I highly recommend Mighty Ape.
    2 years ago
  • Excellent
    This is a great website. I wish I bought from them more often.
    Their service is perfect, fast, and responsive.

    The downside is that they are generally quite expensive and rarely the best deal.
    2 years ago
  • Very good
    This is awesome website - with awesome deals and has always been very professional. Good on ya all in the mighty ape ! Exceptional!
    2 years ago
  • Perfect
    Excellent site for computer games. managed to pick up a couple of SP3 games at $20!
    2 years ago
  • Perfect
    These guys are the duck's nuts!

    Super prompt and professional while being relaxed and unpretentious.

    Their communication and follow up is exceptional.
    I had a problem with a product that was sorted out quickly with a smile.

    Now if I want anything I look to see if they've got it at Mighty Ape first because they are so very good to deal with.
    2 years ago
  • Perfect
    Never ever had a problem with Mighty Ape, they're quick at getting your product out and responding to inquiries.

    Preorders mostly arrive on the release day or the day after, really good.
    2 years ago
  • Perfect
    First time buyer been waiting for this game for ages already pr-ordered cheers!
    2 years ago
  • Perfect
    Have bought many items from Mighty Ape. They have always been quick with emails and postage. As well as this they have very friendly staff if you go to pick up from their store/warehouse.

    To add to this I bought an item one day before a sale (I didn't know it was coming up) and went to pick up the item on the day of the sale. Without me even asking they gave me the discount from the sale even though I ordered the day before. Great customer care!
    2 years ago
  • Perfect
    Ordered a game a few days ago (over the new year period) when the store wasn't opening till the 4th Jan (today) and they were stating on the website they'd do overnight delivery for arrival on the 5th Jan.

    Then I got a confirmation email that they shipped the item with CourierPost this morning. So anyway I go outside my house at 5pm for a run and bamm BF3 is on my doorstep!? I was kinda shocked, same day shipping in Auckland! These guys are legendary.
    2 years ago
  • Perfect
    Never a problem, except this one time, but that wasn't their fault, and was replaced without any hassle
    2 years ago
  • Perfect
    Great company and excellent customer service. Seem happy to answer enquiries and issues and do so very promptly
    2 years ago
  • Perfect
    Always great, never any problems
    2 years ago
  • This user review is under investigation
    2 years ago
  • Excellent
    Very good service
    3 years ago
  • Perfect
    Fantastic, thought it was about time I wrote a review for them. I have had about 50 orders over the last years and their service has been fantastic. All but two or three deliveries have arrived overnight and I believe the couple that didn't were courier issues.

    I highly recommend Mighty Ape, good pricing and good stock levels. They are very easy to deal with. Look at for their great specials as well.
    3 years ago
  • Perfect
    full marks! ordered antec case cheaper on mightyape then any pc store on here. Shipping was only $2.90 to the south island. was told to epect it tuesday it arrived Monday a day early. Great design site with every payment option you could need. top marks!
    3 years ago