Mighty Ape

I am shocked to see the bad feedback here. I have made 11 orders from Mighty Ape over the last two years... books, dvds, toys... every order arrived the following day in excellent condition... I can trust Mighty Ape will ALWAYS delivery in stock items the next day if my order is placed before 2pm.
I write this review because recently I bought a 3D blu-ray movie which was incompatible with my TV. Suppliers fault. Mighty Ape were happy to apply a refund or swap it... It was up to me... They also waived my shipping... Thanks guys for your awesome range of stock, your excellent service and especially your fast delivery

Like many stores, their service is fine when you don't run into any warranty/fault issues. I've been dealing with them for several years now and used to think that their service was excellent. i.e Fast deliveries and good customer service. However, recently I had to deal with a warranty issue with one of their PS3 3D monitors which had a well known problem known as the blinking issue.

I wanted the monitor refunded or at least warranty replaced but they said they couldn't do either because I couldn't return the whole package which included two games and 2 pairs of glasses. I had owned the screen for a few months and the games I had given away so I can't really send it back to them anymore. I don't see why I can't just send the monitor for a warranty replacement and get the monitor back? It's not like i'm asking for a whole brand new package along with the games and glasses, its the monitor which is at fault here.

Aside from that, communication was relatively poor, it took on average 3 days and 2 emails to get a reply and it was the same and unhelpful response.

Bottom line: Buy things from them which don't require warranty repair i.e games, novelty items, mugs etc but DO NOT BUY ELECTRONICS FROM THEM. Their prices are not great and their warranty service is piss poor. I've dealt with way better companies than them like PBTech, AlphaCity, heck even Playtech offers a better warranty service than them. It's a shame really, but this will be the last time I ever deal with them.

My problem was not solved in the end, I will make sure NOT to recommend this store to any future friends and family, such a shame.

Ordered 4 books on their website, recieved a notification they were ready to pick up inside the time quoted. Picked the order up from their new premises in Albany. The recent shift is probably why things were a bit unorganised and why the guy manning the reception took a while to grab my order. Things were a bit quicker in their last location and the move makes it understandable. Overall, a very good experience as usual from them.

Mightyape continues to be quick and accurate with their shipping and provide good customer service. The prices are always very reasonable and reflect the experience you receive.

These guys are the duck's nuts!

Super prompt and professional while being relaxed and unpretentious.

Their communication and follow up is exceptional.
I had a problem with a product that was sorted out quickly with a smile.

Now if I want anything I look to see if they've got it at Mighty Ape first because they are so very good to deal with.

Have bought many items from Mighty Ape. They have always been quick with emails and postage. As well as this they have very friendly staff if you go to pick up from their store/warehouse.

To add to this I bought an item one day before a sale (I didn't know it was coming up) and went to pick up the item on the day of the sale. Without me even asking they gave me the discount from the sale even though I ordered the day before. Great customer care!

Ordered a game a few days ago (over the new year period) when the store wasn't opening till the 4th Jan (today) and they were stating on the website they'd do overnight delivery for arrival on the 5th Jan.

Then I got a confirmation email that they shipped the item with CourierPost this morning. So anyway I go outside my house at 5pm for a run and bamm BF3 is on my doorstep!? I was kinda shocked, same day shipping in Auckland! These guys are legendary.

Fantastic, thought it was about time I wrote a review for them. I have had about 50 orders over the last years and their service has been fantastic. All but two or three deliveries have arrived overnight and I believe the couple that didn't were courier issues.

I highly recommend Mighty Ape, good pricing and good stock levels. They are very easy to deal with. Look at for their great specials as well.

29/12/2010

Excellent store. Ordered/paid on the 24/12, received on the 29/12. Not too bad for the holiday period. I like their pre-printed Mighty Ape packaging. It has happy apes on it :)

Mad-Season

Waited a month with no word on the status of a special order item. Enquired via email to hear that the supplier would be contacted, I didn't hear anything so a week later I called to find out that they "no longer stock that product" and could not get it in. I asked them to check, they said they'd call back. Replied via email that it was not possible. I emailed to cancel my order and haven't heard anything back since. Hopeless customer service. The only reason they get two stars is because the other items in the order were sent in a reasonable time.

how many online store would actually notify you every process and any changes to your order? Mighty Ape is the one. any changes to my orders, they'll let me know, if price increased due to stock, they charge the lowest. if theres any kind of delay, they'll notify me. any questions i asked, they reply within 24 hrs. never delay with their shipping. even if they make a mistake, they sent me the correct item with return courier bag, so i dun have to pay extra for shipping them back the item. who else would do that?! not only they have great service, but their truth in their customers. no wonder they've been voted best online store!

Great store, always matches prices with free shipping as well, so always get the best deal!

Have a wide range of products, including ones difficult to obtain in New Zealand (Tropico 3) and many import-only products.

My favourite store of choice!