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Cool Mobile
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8 years ago*
Purchased an alcatel one touch idol mini from Cool Mobile, turns out it wouldn't work on telecom. once this became known the team at Cool Mobile instantly got in touch with me and offered me 3 options: A) if i was a skinny customer then shiping would continue, B) if i wanted an exchange for a similar price phone they were happy to do this for me or C) a full refund of my money. Option was chosen and my refund was processed and back in my account 2 days later due to the difference in banks. very happy would do business again in a second :) thanks guys
*Edited 8 years