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PriceSpy

keekmeister

Joined 2010-02-28
7
Contributions
0
Helpful votes
Parallel Imported
Excellent
(131)
OK
5 years ago*
Posting an update to the below. PI contacted me privately to discuss my concerns and, while we disagree about the status of the item (I still contend it was in stock when I ordered, they say it wasn't), they have agreed to improve a couple of their processes based on my feedback. Because of this, I'm upping the rating a couple of stars on account of them taking my feedback on board, despite not necessarily agreeing with the crux of my complaint. --------------------------------- Had a poor experience, which was redeemed a little at the end of it. I ordered a phone via the website on a Wednesday before their 1pm cutoff for the day, paying via PayPal. They weren't the cheapest store for the phone, but I went with them because the item showed as in stock, and I understood it would be delivered "up to 5 working days" later (i.e. the following Wednesday at the latest). I received an email on the Monday (5 days after ordering) saying that they didn't have stock and the phone was on backorder, on track to be delivered (vaguely) "late next week". I replied via email soon after, and as of late the next day (Tuesday) I didn't have a response. So I found another company who confirmed over email (an hour after contact) that they had stock, and used the contact form on the PI website to cancel and ask for a refund so I could go with the other store and get the phone quicker. A day later (Wednesday afternoon - when I was initially expecting the phone), I still didn't have a response to either of my attempts to contact them, so I borrowed a phone to call them. This is where they redeemed themselves a little, as it was a really quick and painless 1 minute phone call to get the order cancelled and the refund actioned. Overall, this experience felt poorly managed. I won't be ordering from here again, and will steer my family and friends clear as well. My suggestions to PI: * Be more transparent with your stock - get a live stock counter. I work for an online SaaS company that provides stock counts across multiple locations as (a small) part of our platform, it's not difficult, and helps to give your customers a more informed choice. * Speed up your contact times - the initial 3 working day wait for contact was bad, but my first email went unresponded to for a couple of days as well. I don't think weekend contact is expected, but at least a 1 working day turnaround on contact shouldn't be an unreasonable ask.
*Edited 5 years
Expert Infotech
Excellent
(500+)
Excellent
5 years ago*
Very good service. I had to request a refund from another store that I was having issues with. So I got in touch with Expert Infotech while this was going on with the other store, and the lady I was communicating with was friendly and helpful with my enquiries. Once I confirmed my refund with the other store, I ordered with EI at about 2pm on a Wednesday. I received a shipping confirmation email at about 4pm, and had the phone in my hand at midday the next day. Ended up saving $50 over the store I initially ordered from, and they carried the phone in stock which not a lot of stores at this price range do. Add to that the good customer service I experienced, and I'd recommend them highly. Will order from them again in future. Thanks!
*Edited 5 years
Stationery Online
Terrible
(7)
Excellent
6 years ago*
Great experience with this store, bought a printer Weds night, it turned up Friday noon. Cheapest price on Pricespy for the printer I was after, too, with free shipping. All around great experience, would buy from them again. Thanks!
*Edited 6 years
Paradigm PC's
Good
(132)
Good
11 years ago*
Good enough experience. Bought a CPU from them, the site said low stock, turned out it was on backorder from their supplier. Would've been nice to have had it listed on the site. Regardless though, the order came through within a week despite the backorder status, so it was generally an "ok" experience. Nothing particularly good to say about them, and nothing particularly bad either. Would use them again.
*Edited 11 years
PC Online Shop
Terrible
(135)
OK
11 years ago*
Very poor communication. I ordered a PC case from them, paid for the order, only to be contacted by email 4 days later to say I needed to pay more because of the weight of the shipment. Why wasn't this price included at the checkout? So I sent them an email asking for a refund and saying I'd buy it elsewhere, when the PC case turned up, and I didn't hear anything else from them. This is what saved them from a 1 star rating. Probably wouldn't shop with them again.
*Edited 11 years