Ratings older than 1 year are not included in the average rating.
Awesome service online but very poor in store.. always have to go through a looong wait before someone can talk to you..
Reliable online shop in so much as they will deliver on time and safely. They are pricey to buy phones from though - better off to get from another shop if you want a good deal. The customer service is not as good as 2Degrees, but it's been better than Telecom for me!