I ordered a Canon black ink cartridge on 21/12/13 but did not receive it and did not hear back from them. Impossible to contact them over the holidays as phones weren't being answered or emails responded to. Then between 7 and 9 Jan they made a series of promises to deliver, but they didn't, and they stopped responding to emails, so I asked for my money back and followed up with a letter. Needless to say, I have not heard from them again.
Update from May 2014. Their website disappeared earlier this year and I assumed from other reviews that they had gone out of business. Recently I noticed that their website was back, same as before except that they now call themselves NZ Consumables 2014 Ltd. However, my old login still works. I wrote reminding them of my unfulfilled order from December but they have not replied. I strongly advise against dealing with this company.