In May 2019, I purchased a high-end computer (~$10,000) for work and personal use. After waiting for almost one month, the system was allegedly dropped and damaged by the freight company. I said allegedly because, until today, I have never received any evidence that the computer was dropped/damaged or even built. I asked for a full refund as my trust in this company to rebuild a new computer dropped to zero, especially considering the lack of evidence I asked them to provide. Something is wrong with this company.
After a few answered emails, finally, the director formally accepted to give a full refund. They even paid around 10% of it. However, after many emails, silly excuses and broken written agreements, it started to be clear to me that they were stalling time. I tried to get this solved many times amicably. Unfortunately, it was just a waste of time. So, after many warnings (stating that I will escalate it), many excuses and even breaching a formal signed repayment agreement, I finally reported them to the NZ Commerce Commission and Dispute Tribunal. On the day of the Dispute Tribunal hearing, they did not even show up. After the Dispute Tribunal analysed all the evidence we provided and considered the lack of evidence they did not offer, they ordered Skunkworx to pay for the refund, interests, and damages (Oct 2019). Also, it appears I am not the only one getting a similar treatment (ref. the other one-star reviews). PriceSpy has received all the evidence they have requested about this review. It is not the kind of experience a consumer wants to go through, especially when purchasing an expensive item from an online vendor. After almost seven months since I paid for the computer and a Dispute Tribunal order, I am still waiting for my refund. Therefore, still unable to purchase new equipment. I have to get the Regional Court Collection Service and a private debt collector agency involved.
Update: Skunkworx ignored the court order to pay the refund, interest, and damages by the 10th of November.
Update2: The Court Bailiff could not find Skunkworx. There is not a Skunkworx shop or company at the addressed declared. I believe there is enough evidence to start a criminal investigation. It is a fraud.
Please note that PriceMe has removed them because of the number of complaints: https://www.priceme.co.nz/Skunkworx-Computers-Ltd/r-2317.aspx
Considering that we are not dealing with an isolated case, I have notified the NZ Serious Fraud Office and FairGo.
#Skunkworx's statement is incorrect for the following reasons:
1. The parts that I have ordered from them and used by them to build the machine were allegedly damaged (water damage) by the freight company. It took them one month to build the machine. How did they manage to have it replaced on the same day when the computer was damaged (I asked for the full refund on the same day)? Again, Skunkworx did not provide any evidence to support its claim (e.g. pictures of the system damaged, tracking number, insurance claim number, etc.).
2. If Skunkworx had a replacement ready to be delivered, why did they formally accept to refund me? Why did they pay around 10% of it and then stopped after breaching our written agreement? I rest my case.