I bought a UPS from these people which failed within a year, but I didn't recognise it as a fault 'till I had a power failure just outside the 1st year.
Anyway I took it into the shop and spoke to the store owner who didn't want to know!
First he suggested that I buy another UPS from him. I said that this wasn't acceptable and could he give me the name and contact details of the manufacturer or supplier so that I could contact them direct and get an explanation as to why it had failed so early. The store owner refused this request, even when I pointed out to him that by doing so he was in breach of consumer law.
He then said that as a special concession to me he'd send it back and get a report as to why it had failed.
So a few days later I contact the store owner who tells me the UPS has been repaired and returned and that I can call in and pick it up. So I call in and he then says I have to pay him $78.75 for getting it repaired.
I tell him that this isn't fair as I only requested a report as to why it had failed and hadn't authorised any repairs to be carried out.
He tells me I can take it or leave it, he snatches my UPS off the counter and says that I have to pay up or it's his.
Somewhat with my back against the wall I pay and leave with my UPS.
When I get home I make some lengthy enquiries to track down the supplier, which I eventually do. I phone them up and explain who I am, and they proceed to tell me that they REPAIRED MY UPS UNDER WARRANTY AND RETURNED IT TO GAMMA FREE OF CHARGE!!!
When I phoned the store owner and told him what I had discovered he didn't give a damn and refused to give my money back.
MY CUSTOMER SATISFACTION RATING FOR GAMMA COMPUTERS AND IT'S OWNER, IS A BIG FAT ZERO.
I WILL NEVER SHOP AT THIS STORE AGAIN!