Excellent support and service - far beyond what would be expected from a mail-order shop. Happy to help one find the best product to suit the problem, and to resolve any issues
Ordered a new gaming laptop online in the weekend. Contacted them on the Monday morning to see if I could change the credit card I used and had really quick friendly communication from Mike. The laptop arrived (Taranaki) around 7.30am the next morning. Unfortunately when I turned it on just after it arrived it had a blue line vertically down the middle of the screen, so I contacted Mike straight away to sort out a replacement. He advised me to ring the Acer support line and get a return number. I did that and advised Mike of the return number. Diane came back to me that afternoon to advise she would let me know the rest of the return process. The next morning at about 7.30am a replacement laptop arrived before I had heard back from Diane or Mike. Later that day I received an e-mail from Diane to confirm the process of returning the faulty laptop. The communication was constant and friendly, and the replacement was super fast and one of the easiest returns processes I have ever had. I would absolutely recommend Mike and Diane at Aquila Technology to anybody and they will be my go to supplier from now on.
I ordered 4 USB memory sticks and they arrived in my small South Island town next morning. This is a prompt and efficient service, with great order progress and tracking info provided.
Very great service with prompt updates and great support all the way until I received the package. Very great price too. I Will be delighted and full of confidence buying from Aquila Technology. Delivery a bit slow, but it is totally with the courier company, nothing to do with Aquila Tech as they promptly sent the goods as promised.
From when I placed my order until the monitor showed up the next day I found aquilatech communication and delivery outstanding. Couldn't have asked for a better experience. Thankyou!
Very good service with prompt, clear, concise, informative information.
They were also to deal with, bought a 43" ASUS gaming screen. Product was great but had a manufacturing fault. Diane there was absolutely fantastic sorting this out for me quickly and efficiently. Will definitely be back! Thanks
I ordered some RAM kits which were on a good deal at the time. Received quick correspondence that the item was now out of stock, but a back order of a few weeks was possible which I took the offer for. Changed my mind close to the due date and went with a different kit instead, they new kit showed up the next morning before I had even received tracking. Mike was amazingly helpful and very fast at responding to emails and queries. This company has earned my attention from their excellent service, will shop with them again.
This shop is located in New Zealand. Prices are shown in NZD.
Full company name: Aquila Technology Limited
Company registration number: 1118972