I ordered some RAM kits which were on a good deal at the time. Received quick correspondence that the item was now out of stock, but a back order of a few weeks was possible which I took the offer for. Changed my mind close to the due date and went with a different kit instead, they new kit showed up the next morning before I had even received tracking. Mike was amazingly helpful and very fast at responding to emails and queries. This company has earned my attention from their excellent service, will shop with them again.