Well, it says a lot when a large company does not allow users to post reviews in Google or Facebook!.
Well cost cutting by closing all your stores and being online only, great!. Well its great if you use a reliable courier not NZ Post. I am a company that relies on a reasonable delivery timeframe, I am ordering cardboard boxes and bubble wrap constantly throughout the year. I have now been waiting 3 weeks, I contacted sales a week ago and they said they would look into it. Nothing, so I email again yesterday, nothing.
Ok then, I would say a lot of your custom is businesses and you have made your business completely useless to me if you cannot supply products in a timely manner, goodbye!.