Ordered school stationery through the My School program mid Jan 2022. Received tracking number 10 days later. Order never arrived. Took a lot of emails, facebook messages and calls (they're very hard to get hold of on the phone) to find out that the parcel was lost. They resent a new parcel which was short 1 x quad maths book. Seriously can't be bothered trying to get the extra book worth $1.10, it's not worth the stress. I have ordered through them several times in the past without a problem. After this experience, I wouldn't recommend them at all and would never use again.
I ordered $1500 of dispensers from office max for our business. After a month when I chased them up (eta online was 3-5 days) they told me they didn’t have them in supply and had no eta! I asked for a refund, over 2 months and I am still waiting. This is the first review I have ever bothered to write this company was so bad.
Useless customer service! I ordered shoes as per web size (UK) then they sent an Aussie size. After phoning them and confirming the correct size we received the exact same size. Phone them again and they blamed us for ordering the wrong size. Now we sit with two wrong sizes and they won't refund us until the shoes are sent back.
Don't even think of using Officemax for on line orders. Have used them on numerous occasions, and every time takes forever to even get to courier pick up. Disorganised bunch of muppets. Avoid
They are Shit. Places an order which sad in the same location for over 2 weeks, email customer service and they are the WORST I've ever come across! Everytime I'd email them on an update, their reply was "it should be there by the end of the day (same reply twice). I'd had enough and asked to give me a full refund instead, ended up refunding me $8 short of the full amount!
Well, it says a lot when a large company does not allow users to post reviews in Google or Facebook!. Well cost cutting by closing all your stores and being online only, great!. Well its great if you use a reliable courier not NZ Post. I am a company that relies on a reasonable delivery timeframe, I am ordering cardboard boxes and bubble wrap constantly throughout the year. I have now been waiting 3 weeks, I contacted sales a week ago and they said they would look into it. Nothing, so I email again yesterday, nothing. Ok then, I would say a lot of your custom is businesses and you have made your business completely useless to me if you cannot supply products in a timely manner, goodbye!.
Completely useless. For a month they continued to sell items that they had no ability to supply. I had hundreds of dollars taken out of my account for items they couldn't supply. Items were listed as available with delivery as 3-5 working days but in reality the items wouldn't be available for 2 months. The website continue to sell these items for weeks in spite of knowing their delivery information was completely wrong.
My inquiry re Imation Apollo 500GB external hard drive. I phoned the local officemax store and were diverted to the national call centre. The volume of her voice was defening.The operator was not familiar with the product I was trying to describe because i did not have an product no. I had seen the item on Pricespy which showed the item as being in stock from office max. after I spelled the details she said the price was $55 more than the price spy price, then she asked if the web site was American, then she said Pricespy was not a good site. when I said that the officemax website showed the location od stores but did not show products she said they had a website but it was not listed under the office max name I just gave up.......
This shop is located in New Zealand. Prices are shown in NZD.
Full company name: Officemax New Zealand Limited
Company registration number: 412914