PriceSpy
  • Big Daddy Watches

    (14)

  • nz
Guest user
Guest user
Terrible
2 months ago

I wish I had investigated this company before ordering and paying online. . I ordered a Michael Kors womens watch and paid over $200 2 days ago. I was emailed it had gone through etc. Then emailed to send a screenshot of bank statement with payment. I Asked for refund after worrying this was a scam.. Then with help I did the screenshot and sent it. Now saying they have refunded some money and I need to tell them how much so they can send watch. It makes no sense. I can honestly say they haven't refunded "anything" to me. I've checked my bank acc. My money came out to them. I've sent an email tonight clearly asking for a refund In full after talking to my bank. Watch this space ......

Guest user
Guest user
Terrible
6 months ago

Order number 5387BDW. Which is one of 2 orders. No customer service at all. Have emailed multiple times with no response. Will not make another further orders because of this. My recommendation is but else where from those who appreciate your businesses.

Reply by Big Daddy Watches:2022-06-01
Hi Ken, Please accept our sincere apology, after a long investigation regarding your package, turns out our previous delivery partner (we do not deal with them anymore) have lost your package. We have processed your full refund. Again, this is a rare situation and I am very sorry that you had to experience this with us. It would mean a lot to us if you could give us one last shot, as I can see you have purchased with us multiple times before, and I will personally make sure your order arrives in no more than 7 days :) Thank you very much Ken and I appreciate your patience with us. -Big Daddy Team
Guest user
Guest user
Excellent
10 months ago

Very happy with my purchase from big Daddy watches, they sent my Emporio amarni watch to new Zealand from Dubai. Arrived really quickly and it's awesome 👍👍 Would recomend & 58% of price 🤑🤑 . Also they are sending me a free mystery gift for using there service, just have to tell them your birthday, stay tuned for that review guy's. Damien.

Reply by Big Daddy Watches:2022-03-16
Hi Damien! Thank you very much for your positive feedback! Your review means a lot to us. We hope that you liked your Armani watch, it's always a best seller here in Big Daddy Watches. We hope to see you order again with us. In case you have other feedback, please do let us know Damien. Thank you again, Big Daddy Team.
Guest user
Guest user
Terrible
10 months ago

Worst and terrible service. Never ordering again !

Reply by Big Daddy Watches:2022-06-01
Hi there! I am very sorry your experience didn’t match your expectations and I understand how frustrating this can be. Please be assured that 7 months ago we had a different management but now we're back better than ever. Please send us a WhatsApp on +61426202976 or email us on [email protected] I would love to make it up to you and hear your feedback or any further comments, concerns, or suggestions you wish to share with us. I look forward to hearing from you :) - Salma
Guest user
Guest user
Terrible
a year ago

Even though it says it’s a NZ company, my watch is coming from China. Not even sure if genuine at this stage. Takes 4 weeks for them to even ship the item. Buy elsewhere.

Reply by Big Daddy Watches:2022-06-01
Hi there! I am very sorry to hear that. Please note that all our watches are shipped from Dubai, as we located our warehouse there due to COVID-19. Please be assured that 9 months ago we had a different management but now we're back better than ever. I would love it if you could give us another shot and I assure you we will ship your item in no longer than 2 days and delivery up to 5 days, with zero disappointment. Please reach out to us on [email protected] I'd love to make it up to you and make sure you have a pleasant experience with us. I look forward to hearing from you. - Salma
Guest user
Guest user
Excellent
a year ago

Great service, arrived earlier than expected. Would definitely buy again.

Reply by Big Daddy Watches:2022-06-01
Hi there! Thank you very much for your feedback! We are glad your package arrived earlier that expected. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and order with us soon. Cheers!
Guest user
Guest user
Excellent
a year ago

Very happy with my purchase, fast replies and clear communication. Unsure why others are complaining but the guys are great and even called me to check on the delivery status.

Reply by Big Daddy Watches:2022-06-01
Hi there, thank you for the positive feedback much appreciated! We make sure that your journey with us from placing the order to package delivery, to be as pleasant as possible for all our customers. We're happy to hear we hit the mark for you, and we hope to see you order again with us :) Thank you again, -Big Daddy Team
Guest user
Guest user
Terrible
a year ago

Avoid this company at all costs! They are extremely unprofessional and lie about multiple things. First they lied about the item being shipped even though it wasn‘t. From the tracking number I could later see that the item was sent 10 days after they said it was shipped (and 17 days after I placed the order). What is worse, they sent me a wrong item. They were extremely slow to reply to my emails. They acknowledged that it was their mistake, but when I sent the item back, they refused to return me the money for the shipping back and they lied about my consumer rights. They are actually breaching the Consumer Guarantees Act laws. This was my worst experience with online shopping ever! Do not ever shop at this company.

Reply by Big Daddy Watches:2022-06-01
Hi there! I am very sorry to hear that. I completely understand how frustrating it can be in regards to late shipping and receiving the wrong item. Please be assured that a year ago we had a different management but now we're back better than ever and this is a rare instance for us. I would love it if you could give us another shot and I assure you we will ship your item in no longer than 2 days and delivery up to 5 days, with zero disappointment. Please reach out to us on [email protected] I'd love to make it up to you and make sure you have a pleasant experience with us. I look forward to hearing from you. Again, we are very sorry for the experience you. - Salma

Shopping experience rating

1.9Bad
5 reviews
Distribution of shopping experience
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About the shop

This shop is located in New Zealand. Prices are shown in NZD.

Company information

Full company name: BIG TEAM LIMITED

Company registration number: 7103973