Ratings older than 1 year are not included in the average rating.
I bought a product from this store online about three weeks ago with express delivery which means my order should arrive in 5-7 days. After 7 days i tried contacting them via email saying my product had not arrived. Then after another 2 days i got no reply so i tried again. still no reply. then i went on their live chat and asked where my order was and waited two hours for a reply. Then they said that they were having some issues with their deliveries and are in the process of refunding express deliveries which is alright but does not forgive them for the lack of communication. Now it has been 3 or so weeks and I have still not received my order, no email whatsoever and no refund at all. Frankly this sort of customer service is appalling and i hope that no one ever buys any more products from this store.