Worst game seller I have come across. They lure you in with their "100% Kiwi owned" BS and their fairly low prices (not always the case) but this is only one step above a complete and total scam. Not only should nobody buy anything from them, pricespy should remove this store as an option just in case someone decides to buy from them without reading the reviews - like me.
I bought The Last of Us Part 2 "on order" on 23/3/2021 and they unilaterally cancelled the order on 7/4/21.
I understood that "on order" meant they don't have the item in stock and they order it from their supplier, and the guy I messaged on Facebook said firstly that the game was due "next week", however nothing happened. Then on the 31st of March, he said that it "LOOKS like it will arrive tomorrow", because he had a tracking update (he did not share it with me). They said that it would be delivered pre-Easter. That did not happen either.
So I messaged again on 6 April and despite their stock message on FB messenger saying they try their best to answer your message within 1 hour, otherwise within 1 day, I did not get any response at all within 24 hours.
On the 7th I messaged telling them how appalling their communication was and that I would take this to Consumer NZ if they did not "resolve" my order. I only wanted somebody to atleast message me back telling me what was going on instead of maintaining a frustrating and dodgy silence but instead they just simply cancelled my order. And the cancellation email said "at my request" as if I had specifically asked for that action. Still waiting on my refund though and I'd give them a lower rating than this if it was possible.
They do not have a phone number listed which is a big red flag. All they have is a website-based submission box to contact them or via Facebook. On FB, they say they try to answer within 1 hour but that did not happen to me one single time. It was always atleast a day's delay and towards the end, nothing at all.
Don't fall for this stores trap of pretending to be "gamers who care for other gamers" and just go elsewhere. I tried buying from them in order to support local, but honestly they are the worst game seller I have ever come across.